We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Works closely with DSO, UW & GRS to drive flow of smaller account business, build, and execute growth and profit strategies and to secure key accounts, managing account pipeline end-to-end. Responsible for achieving the key financial targets including rate adequacy, written premium, profitability, new business, retention. Manages the execution of annual agency management process and overall territory strategy to drive profitable premium growth. Leads Senior Territory Manager team to optimize agency footprint including agency plant expansion, agency engagement/rehab and terminations. Develops strategies and drives execution of key initiatives to ensure effective agency partnerships in order to attract, develop, and retain profitable business and manage agency performance through frequent agency interactions. Identifies and assesses potential risks including service levels, business quality, pricing and market conditions in order to develop resolutions to ensure agency satisfaction and financial results achievement. Inspires, coaches and develops team to ensure deep engagement and needed skills and capabilities to achieve sub-region goals. Collaborates with regional marketing team to deliver effective internal and external communications and marketing programs. Leverages portfolio-level data and analysis to address business trends at the macro level. Partners and collaborates with systems, raters, and Insights teams to drive and maximize flow of business. Maintains an understanding of the competitive landscape and coordinates resources to make the changes necessary to meet marketing, pricing and customer needs. Maintains local legislative awareness with a strong working knowledge of key and current judicial rulings, legal issues and lobbying efforts. Undergraduate degree in business or related field or equivalent training required MBA, CIC and/or institute designation preferred Minimum 10 years of progressively more responsible related work experience in a field distribution environment Proven success in building internal and external partnerships, improving team and individual performance Demonstrates strong business acumen and understanding of agency business, solid track record of achieving results, project management, negotiation, and problem-solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503471673", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618503449413, "name": "Auto Claims Resolution Representative Hybrid Schedule", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1745344500, "t_create": 1743796680, "ats_job_id": "69611", "display_job_id": "2025-69611", "type": "ATS", "id_locale": "2025-69611-en", "job_description": "Training is a critical component to your success and that success starts with reliable attendance. An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. 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Collaboratively create a product vision and align strategic priorities with business and technology stakeholders. Communicate the product vision, strategy and roadmap to the team and other stakeholders. Own multiple digital products and articulate their value and outcomes in the form of OKRs. Work closely with the agile working group to clarify business needs and support alignment around product strategy. Own functionality, outcomes, prioritization, implementation, and communication for the digital product. Articulate and define work deliverables based on investment appetite. Drive consensus through collaboration and develop outcomes that allow team members to feel motivated and empowered. Oversight, prioritization and ability to break down work into achievable milestones for aligned initiatives across one to multiple agile teams. Develop and achieve product level key performance indicators (KPIs). Own and maintain the product backlog, ensuring clear, actionable features. Balance tactical and strategic decisions for the product, collaborating with other product owners and technical leaders. Lead sessions with users and customers to understand the product and identify opportunities. Partner with User Experience to deliver intuitive and cohesive products. Monitor and maintain product health, proactively identifying impacts on other products. Analyze and report on feasibility, cost, and other aspects of planned or potential changes to the product. Experience in the insurance industry and commercial underwriting. Deep understanding of Exposure Risk Management and practices Ability to explain complex ideas to different audiences and influence stakeholders. Strong leadership, decision-making and stakeholder management skills. Strong problem-solving skills and ability to drive progress. Innovative mindset to drive change in uncertain situations. Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors? degree in relevant field (business, computer science, humanities etc 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams Master's degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Develops strong stakeholder relationships and influencing across multiple organizational boundaries Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs Ability to lead varied audiences through census building Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal Knowledge of insurance industry preferred Knowledge of relevant products and portfolio strongly preferred Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503587510", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503590811, "name": "Engineering Manager, Public Cloud", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1744679220, "t_create": 1744679220, "ats_job_id": "69769", "display_job_id": "2025-69769", "type": "ATS", "id_locale": "2025-69769-en", "job_description": "Lead, mentor, and manage a high-performing team of cloud platform engineers, cultivating a collaborative environment that emphasizes innovation and continuous professional development. Promote a culture of security awareness organization-wide by implementing training and awareness initiatives. Keep abreast of industry trends and emerging security threats, proactively assessing and enhancing security processes and technologies. Collaborate with key stakeholders to align cloud initiatives with broader business objectives, ensuring the timely and secure delivery of products. Identify and mitigate roadblocks; effectively manage interdependencies across teams and projects. Build and nurture strategic partnerships with clients, technology managers, vendors, and executives to enhance efficiency and effectiveness. Oversee the quality of deliverables from team members, addressing performance issues promptly and constructively. Conduct performance reviews, facilitating professional development opportunities including rotations and special projects. Provide mentoring experiences and targeted technical coaching to support team members' growth. Engage in the recruitment process to attract and hire top talent. Collaborate with vendors to ensure consistent talent management, onboarding, and transitions. Contribute to the development of business and technology visions, strategies, success factors, and operational plans for applications or platforms. May establish and manage the financial plan for applications or overall units. Lead the evaluation, selection, and implementation of new technologies to advance application and platform capabilities. Bachelor's or master's Degree in a technical or business discipline, complemented by a minimum of five years of relevant experience in delivering software solutions within an agile framework. At least 3 years in a technical leadership or managerial role, showcasing a proven ability to manage and cultivate high-performing teams. Strong expertise in cloud platforms (AWS, Azure, GCP) and SaaS-based developer tools (e.g., GitHub). Proven ability to work collaboratively and build consensus among diverse groups. 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Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Actively handles litigated cases throughout the process, working closely with Defense Counsel and local management on status. Pro-actively being involved with Defense Counsel in Expert Selections, Depositions, Pre-Trial Meetings, Conferences, Pre-Trial Calls, etc. A bacheors degree is reuired for this role. This role is for candidates that have 0-3 years of professional experience. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502293410", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618502314682, "name": "Manager, Engineering", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1745611800, "t_create": 1737728340, "ats_job_id": "68374", "display_job_id": "2025-68374", "type": "ATS", "id_locale": "2025-68374-en", "job_description": "Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Lead engineering teams to design, develop, and launch greenfield claims platform for Evergreen program Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product. Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product. Monitors team effectiveness and addresses issues affecting team productivity. Supports team members in addressing or escalating issues to make the overall team more efficient. Removes roadblocks and obstacles; manages interdependencies when needed. Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness. Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner. Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments. Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members. Hires talent and actively engages in recruiting processes. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. May establish financial plan for the application, portfolio or overall unit and manages to plan. May lead efforts to evaluate, select and implement new technologies to enhance application or platform. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical discipline and a minimum of five years' hands-on programming and software development experience in a practice relevant domain in an agile environment Solutions Engineer or Solutions Architect experience a plus 3 years development team management experience Experience with Financial Service, Insurance, Claims experience a plus. Able to manage complex technology development concepts, capabilities and maturity. Extensive experience delivering large scale and high complexity program preferred. High business acumen and capability to partner with Product Owners to transform business process via technical implementation Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502314682", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618502335331, "name": "Solutions Engineer - Technical Lead", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1745255520, "t_create": 1737978900, "ats_job_id": "68394", "display_job_id": "2025-68394", "type": "ATS", "id_locale": "2025-68394-en", "job_description": "Technical Expert: Highly experienced in architectural design, systems design, hands-on development, and relevant technical documentation. Enjoy working closely with business and architect partners to develop technical requirements, design and facilitate the team in implementing robust API solutions. Long and Short Term Strategist: You excel at formulating an optimized yet attainable plan for today that achieves successes towards a long term strategy. You can derive short term direction from long term goals and communicate connections and tradeoffs effectively. Ambassador of Quality: Promote a culture of engineering excellence and continuous improvement. You coach others on the fundamentals of quality practices for engineering excellence. Lead teams in developing fluency in quality practices recognized currently in our industry such as HPE, SCORP, and respective documentation. Adept Communicator: You are fluent at summarizing the functionality of technical systems both in the context of the business capability they provide as well as how the components function independently and within a technical system. You adapt terminology and depth of topic for different audiences with ease such that you efficiently and effectively achieve the outcomes of the conversation at hand. Leader and Mentor: Leading cross-team groups and managing timely efficient communication has been part of your daily role. You are a master at mentoring and have a track record of effectively building skills in others. 10+ years of related software engineering experience; 5 years at a Principal or higher engineer position preferred Extensive knowledge of software architecture, contemporary frameworks, and emerging technologies A comprehensive understanding of agile environments A history of practicing DevOps, CI/CD and building cloud-based applications A strong background in business operations and strategies, including knowledge of global business, technology trends and the financial services industry Ability to identify patterns and problems across teams and deliver effective solutions Openness and adaptability to respond to fast-moving circumstances A design thinking and test-driven development mindset Excellent oral and written communication skills, and an aptitude for working in teams Solid negotiation, facilitation, consensus building and influencing capabilities Experience with GraphQL/SDL, specifically query and mutation design and development Experience in developing or architecting cloud-based, responsive web applications using Java, SpringBoot, Javascript/Typescript/Angular, and AWS technologies; knowledge of SQL and noSQL databases Familiarity with Event Driven Architectures and integration with API exposing microservices Deep understanding of layered solutions and designs Cognizance of security concerns, from access control and authentication to secured SDLC processes A Bachelor's or Master's degree in Computer Science, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502335331", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618502954384, "name": "Senior Cybersecurity Engineer - BISO / Risk Management", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1742906100, "t_create": 1741382820, "ats_job_id": "69154", "display_job_id": "2025-69154", "type": "ATS", "id_locale": "2025-69154-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Come be part of our BISO community! This role has a hybrid work schedule ( 2 days onsite) and we will only consider candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Job introduction: The Liberty Mutual Global Cybersecurity organization is seeking a Senior Cybersecurity Engineer - BISO / Risk Management candidate who will be focused on proactively identifying, consulting and managing cybersecurity risks to join our Business Information Security (BISO) community aligned to support the Global Digital Services (GDS) organization. As a modern infrastructure and operations organization, GDS leads and enables Liberty's technology direction, supporting business needs to operate remotely and collaborate globally. They are responsible for core enterprise infrastructure systems and emphasize process efficiency, automation, resiliency, and platform standardization on a global scale. As a Sr. Cybersecurity member of our BISO community, your role acts as a bi-directional partner to GDS creating alignment between GDS objectives and the enterprise cybersecurity strategy. The Sr. Cybersecurity Engineer ensures business decisions adhere to corporate cybersecurity policies and standards and are implemented with security top of mind, while being mindful to the practicalities of speed, agility, and business results. Based on business unit strategic security needs, the Sr. Cybersecurity Engineer will be a key partner in helping solution approaches to remediate or mitigate cybersecurity risks working alongside other BISO community team members. About the job: Utilize cyber risk quantification methodologies such as FAIR to improve clarity around cyber risk and improve executive decision making through partnership with our GCS Governance, Risk & Compliance (GRC) organization. Provide technical consultation across a wide variety of technical cybersecurity domains such as Secure DevOps, Identity & Access Management, Threat & Vulnerability Management, Data Protection, Cloud Security, Network and Cloud Environment. Assist in the execution of GDS targeted cybersecurity assessments to proactive identify risk within key strategic initiatives and operational environments. Support Threat Modeling reviews discussions with engineers, architects, product owners or leaders. Govern, analyze and report to senior leadership trends, themes and risk reduction opportunities identified via Issues management processes specific to GDS. Understand the GDS provided products, capabilities and service delivery processes to analyze and prepare technical recommendations to address identified risks. Qualifications Bachelor or Master`s degree in technical discipline or equivalent experience. Minimum 5+ years of experience in Cyber Risk Management frameworks and cyber risk management principles and the ability to apply these frameworks to identify, assess, and mitigate technology and cybersecurity risks. Proficient in new and emerging technology concepts, strategies, and methodologies, as well as security aspects of cloud service providers, identity management, operating systems, software, communications, and network protocols. Excellent communication (written and verbal) to collaborate with cross-functional teams and stakeholders to prioritize remediation activities, mitigations and maturity investments. Advanced consultative skills, including the ability to understand and assist with technology plan development. Industry cybersecurity and/or technology certifications such as CRISC, CISM, CISSP are a plus. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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