We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Quality Measurement & Reporting: Lead the setup and continual refinement of quality dashboards providing real-time visibility into key quality metrics, risk status, compliance, and business impact. Establish traceability matrices and reporting processes to support regulatory, audit, and compliance needs. Continuous Improvement: Foster a culture of ongoing learning and improvement, leveraging lessons learned, retrospectives, and data-driven feedback. Baseline key quality KPIs and drive measurable improvement over time Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product. Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product. Monitors team effectiveness and addresses issues affecting team productivity. Supports team members in addressing or escalating issues to make the overall team more efficient. Removes roadblocks and obstacles; manages interdependencies when needed. Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness. Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner. Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments. Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members. Hires talent and actively engages in recruiting processes. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. May establish financial plan for the application, portfolio or overall unit and manages to plan. May lead efforts to evaluate, select and implement new technologies to enhance application or platform Proven track record in software quality engineering, assurance, or testing management roles within large-scale, multi-team programs or enterprises. Deep expertise in E2E testing strategies, automation frameworks, and quality measurement approaches. Demonstrated experience implementing quality standards and governance across diverse SDLC phases and business domains. Strong understanding of enterprise architecture, integration points, and complex system landscapes (API contracts, data flows, vendor platforms). Hands-on experience with modern quality tools, test automation platforms, observability tools. Ability to work collaboratively and influence senior stakeholders across business, technology, and vendor functions. Experience leading and developing high-performing teams, including coaching and mentoring specialists. Excellent communication, facilitation, and change management skills. * Experience in the insurance, financial services, or highly regulated industries. 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Provides technical advice to lower-level associates and other functional areas. Manages moderately complex projects and recommends and implements new or enhanced data products to better meet stakeholder or customer needs by leading development of project backlogs and plans, including milestones and dates, identification of parties and processes impacted by a data solution. Ability to grasp new technologies needed to progress initiatives, while demonstrating an understanding of the use of data in solving a business use case. Can create roadmaps for product delivery, innovate and create new product ideas. Able to prioritize efforts based on customer value. Can communicate to a senior audience how technical designs meet business needs and show a command of industry trends and business processes. Able to break down data issues and resolve them, by prototyping data solutions to meet the needs of both the organization and business customers. Ability to think through proof-of-concept solutions and how they will be maintained, and can help assess whether proof-of-concepts are viable and scalable by partnering with IT. Note: This is a range posting and will be determined by candidate's skillset and experience. 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Analyze information from various resources to develop recommendations. Analyze competitor policy language to identify market trends and make recommendations for improving contractual competitive advantage. Collaborate with the Product Filings team on achieving approval of filings from regulatory authorities. Inclusive. You seek and value all voices. You embrace diversity and inclusion, and encourage everyone to bring their authentic selves to work. Resilient. You can encounter difficult situations and navigate through them with courage. You are agile and thrive in a quick-paced and ever-changing industry. Curious. You have a desire to dig more deeply, challenge assumptions and solve problems. You adopt a growth mindset and seek to continuously learn and improve. Driven. You set high standards and make things better. You take risks to innovate across products, lines, and processes. You are motivated and proactively volunteer for new challenges. Humble. You are able to build trusting relationships and look for ways to build others up. You are receptive to feedback and showcase a desire to grow. Collaborative. You communicate clearly. You are able to collect sufficient information to understand what we are trying to solve, develop recommendations and collaborate across key stakeholders to influence and gain support on solutions. Decisive. You can research and analyze criteria keeping a solutions mindset. You are self-directed and take ownership of the time you spend with us. Inspiring. You lead by example and follow through on your words and actions. You keep a coaching mindset and invest in the mentorship and training of your team.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505968844", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505651924, "name": "Principal Software Engineer", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1755198900, "t_create": 1753114680, "ats_job_id": "71346", "display_job_id": "2025-71346", "type": "ATS", "id_locale": "2025-71346-en", "job_description": "Technical problem solver: Going far beyond simply developing error-free source code, test scripts, components and system architectures, you'll document and build deployment guides aimed at maintaining robust, relevant software Customer-centric engineer: Putting clients' needs first, you'll translate customer requirements into technical applications and support the implementation of new software Motivated mentor: Exercise your technical chops while coaching and collaborating with junior software engineers. Forward thinker: Merely fixing a problem isn't enough using your proactive mindset and initiative, you'll also identify opportunities to enhance performance, quality and efficiency Eight or more years of software engineering experience Strong background in business operations and strategies, including global technology and financial services trends Hands-on involvement with layered systems architecture, designs and shared software concepts Familiarity with functional and system integration testing Experience working in an agile environment Full stack P&C Claims Technology Guidewire ClaimCenter API development System integrations Agile / Scrum Programming languages: Python, Java, Gosu, XML, and SQL Claim assignment Workforce Management Data queries Data analysis In-depth knowledge of diverse and emerging technologies, architectural concepts and principles A deep understanding of layered solutions and designs Awareness of policies regarding security and privacy Understanding of backlog tracking, burndown metrics and incremental delivery A bachelor's or master's degree in a technical or business discipline, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505651924", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618505954158, "name": "Senior Software Engineer", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1755283440, "t_create": 1754595240, "ats_job_id": "71649", "display_job_id": "2025-71649", "type": "ATS", "id_locale": "2025-71649-en", "job_description": "Description Summary: The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for an IVR bot development team. In this role you will work within an Agile delivery team to provide solutions that address the needs of customers, agents, and representatives in our call centers. The team uses Amazon Lex and Connect services to build voice bots that allow a phone caller to self-service activities for a policy, e.g., make a payment or request a copy via email. Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As an experienced Senior Software Engineer at Liberty Mutual, you'll help reshape customer interactions, consult on highly complex projects, and solve technical problems while working in an Agile environment - and with the full backing and comprehensive benefits of a Fortune 100 company. In this role, you would Develop solutions that meet customer needs and align with technology guardrails and strategy Develop effective, defect free source code meeting business requirements and Liberty standards Troubleshoot infrastructure and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions Interact with other teams, Product Owner and other Stakeholders to understand and define user stories at a deep technical level Depict highly complex ideas, issues and designs to varied audiences Plan work out appropriately, proactively escalate issues that may impact scope, schedule, and budget Participating in Agile Ceremonies (refinement, planning, demos, retros, etc.) Mentor new developers and junior developers Identify and recommend appropriate continuous improvement opportunities Participate in remediation efforts during incident management events and/or provide consultative recommendations on viable resolutions Monitor system performance, capacity and cost and report changes Practice learning, curiosity and courage to enable strong business outcomes Explore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challenges Help lead implementation of key functional components each sprint, becoming its subject matter expert and proactively identifying any gaps in requirements Qualifications Qualifications: A minimum of five years of software engineering experience A bachelor's or master's degree in technical or business discipline, or equivalent experience Experience with AWS services for IVR, e.g., Lex, Connect and Lambda Experience with API development using NodeJS and TypeScript/JavaScript Experience with CI/CD pipelines and continuous testing Experience with application observability tools, e.g., DataDog Experience working in an Agile environment AWS or comparable certifications a plus About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505954158", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618506068833, "name": "Asst Director, Data Solutions - Agile Metrics", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1756126680, "t_create": 1755179100, "ats_job_id": "71757", "display_job_id": "2025-71757", "type": "ATS", "id_locale": "2025-71757-en", "job_description": "Independently prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. Designs proof-of-concept solutions utilizing an advanced understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Acts as a technical leader and mentor to the team. Designs and develops data solutions that enables effective self-service data consumption, and can describe their value to the customer. Collaborates with stakeholders in defining metrics that are impactful to the business. Prioritize efforts based on customer value. Has an in-depth understanding of Agile techniques. Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. Ensures data solutions include deliverables required to achieve high quality data. Works with IT to help scale prototypes. Deep understanding and experience with Agile practice, metrics and methods as well as advanced analytics and Business Intelligence knowledge (preferably in PowerBI), including visualization and user experience technologies Able to set expectations for deliverables of high complexity Strong understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, business definitions, compliance, and data security to project work Able to Influence strategic thinking across the team and the broader organization. Strong written and oral communication skills required Experience prioritizing efforts based on customer value Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 5-7+ years experience in coding for data management, data warehousing, or other data environments, including, but not limited to, working in NoSQL implementation, ETL, Java, scripting languages (Python, Perl, Shell), and the Hadoop stack 5-7+ years experience as developer with top quadrant Business Intelligence tools", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506068833", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618513105144, "name": "Solutions Engineer, Software", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1757428500, "t_create": 1757001000, "ats_job_id": "72079", "display_job_id": "2025-72079", "type": "ATS", "id_locale": "2025-72079-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513105144", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618506327004, "name": "Scrum Master II", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1757425140, "t_create": 1756480860, "ats_job_id": "72015", "display_job_id": "2025-72015", "type": "ATS", "id_locale": "2025-72015-en", "job_description": "Effectively and efficiently lead delivery of cross portfolio and cross domain initiatives. Coordinates portfolio-level delivery plan, dependencies, activities across multiple teams. Possesses advanced understanding of Lean-Agile metrics (health, value, flow and quality) to help teams continually improve. Track program level progress and health and provide transparent metrics to leadership. Foster continuous improvement in the delivery processes, quality, flow. Foster excellence in engineering as a champion for High Performance Engineering and SCORP. Promotes the use of/experimentation with quality/engineering practices (BDD, TDD, Pairing, CI/CD, etc.) Effective facilitation skills; Remains neutral, applies conflict management & establishes trust. Comfortable having difficult conversations and actively coaches' others on improving facilitation skills. Partnering with the aligned Agile Methodology Lead, assess the Agile/Scrum maturity of the portfolio & coach to higher levels of maturity. Deep understanding of the mechanics of the Agile framework. Increase team knowledge of Agile/Lean practices and frameworks to optimize delivery. Understands the impact and supports the vision for change within their organization. Develop a network of change agents to promote change and manage resistance to change. Takes an active role in the transition to & implementation of a scaling framework. Stays current with Agility industry trends & explore other perspectives by reading & contributing to blogs, consuming external media, & actively participating in internal/external Scrum/Agile events. Acts as a catalyst to the SM community & in the organization by sharing ideas. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}