We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Serve as a strategic thought partner to the Wholesale segment leader \u2014 contributing to the formation of segment strategy, not only its execution \u2014 including portfolio direction, distribution strategy, and growth priorities across E&S lines. Serve as Wholesale Operations Leader, representing Wholesale in Office of Underwriting, operations, product, data, and technology forums to ensure Ironshore's needs are built into roadmaps, not accommodated after the fact. Engineer the submission-to-quote pipeline as a measurable system with defined cycle time targets by business unit \u2014 identifying where time dies and building solutions to eliminate it. Own broker connectivity as a product decision, supporting API-first integration into broker AMS systems and reducing reliance on additional portals that create friction for brokers and underwriters. Make AI infrastructure foundational to the Wholesale operating model, enabling triage, clearance, and appetite scoring before a human touches a submission. Own submission-level data as the operating nervous system, including quote ratios, hit rates, cycle times by underwriter and by broker, and other key measures of underwriting and operational performance. Translate the six execution workstreams into a sequenced, resourced plan with clear owners, milestones, outcomes, and accountability. Build and own the standalone Wholesale P&L infrastructure in partnership with Finance, including the data architecture needed to make performance visible at the segment level. Partner with underwriting, actuarial, claims, finance, data, and technology teams to develop dashboards, portfolio analysis, operational reporting, and business insights to support segment and business unit leaders. Effectively prioritize and execute key operational initiatives across the Wholesale segment with strong project management discipline while championing Liberty Values & Guidelines to drive employee engagement, best-in-class service, productivity, and profitability. Accountable for ensuring clarity, visibility, and execution relative to operational key performance indicators KPIs across the Wholesale segment. Partner with segment and business unit leaders to organize and lead key operational meetings, manage competing priorities, and ensure decisions are translated into execution. Develop executive-level communications, business updates, decision materials, and reporting for internal and external stakeholders. Perform business analyses and evaluate the impact of alternative management decisions on operational outcomes, financial results, and broker/underwriter experience. May lead small team of operations resources supporting overall Wholesale priorities Deep expertise in Excess & Surplus (E&S) and wholesale/specialty insurance \u2014 spanning open-brokerage, SME binding authority, and delegated authority / program business \u2014 finance and actuarial concepts, regulatory environment, reinsurance, underwriting, producer management, and broker distribution. Advanced knowledge of financial analysis, technology, strategic planning, operational management, data/reporting, and business process improvement. Excellent oral and written communication skills, with strong presentation skills and the ability to facilitate discussion, influence stakeholders, and build consensus. Skills required include analyzing and problem solving; adaptability; decision making; building relationships; working effectively with others; applying financial acumen; focusing on service; executing excellence; planning and organizing work; and achieving results. Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global and organizational team. Experience working in an Agile environment, e.g., agile project management, product ownership, workflow modernization, or technology-enabled operating model transformation. Excellent time management, prioritization, and delegation skills. Advanced degree or equivalent training preferred; CPCU designation or equivalent preferred. Experience managing and mentoring staff or leading cross-functional teams preferred. 12+ years of experience in operations, systems, organizational improvement, underwriting operations, strategy, business transformation, or related insurance roles.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518427960", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618518323101, "name": "Senior Claims Specialist I, Workers Compensation - West Region", "posting_name": "Senior Claims Specialist I, Workers Compensation - West Region", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Glendale, California, United States", "Liberty Lake, Washington, United States", "Scottsdale, Arizona, United States", "Sacramento, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Boise, Idaho, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784665200, "t_create": 1783553040, "ats_job_id": "76783", "display_job_id": "2026-76783", "type": "ATS", "id_locale": "2026-76783-en", "job_description": "Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages. Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively. Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience. 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Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conduct investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). 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Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conduct investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517868560", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618518097697, "name": "Claims Specialist", "posting_name": "Claims Specialist", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Anchorage, Alaska, United States", "Las Vegas, Nevada, United States", "San Diego, California, United States", "Orange, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "East Honolulu, Hawaii, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784659680, "t_create": 1782753960, "ats_job_id": "76687", "display_job_id": "2026-76687", "type": "ATS", "id_locale": "2026-76687-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. Proven interpersonal, analytical and negotiation abilities required. Ability to provide information in a clear, concise manner, ability to build effective relationships. Bachelor`s degree or equivalent in addition to 1-year claims handling experience. Knowledge of legal liability, insurance coverage and medical terminology preferred. 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Deliver an exceptional customer service experience. Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources). Provides direct guidance and assistance to customers regarding first report of loss or first report of injury. Provides guidance such as Provider Referral Services (PRS). Assists with customer inquiries and/or problems, alerts people leaders to potential escalations. Refers callers to appropriate contacts. Transmits reports and messages to branch offices and to state agency as required. May act as a liaison between management and customer for routine information and reports requested. Prepares reports for management from customer information. Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers. Updates information on automated system. Performs weekend driver work as needed once proficient in telephony skill. Demonstrates a willingness to be coachable by remaining open to feedback and applying it effectively to support continued growth and help reduce recurring trends. Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours. Achieving established efficiency goals to support business results. Maintaining strong schedule adherence to ensure customer accessibility. Following Triton standards and demonstrating professional work habits. Maintaining dependable attendance and adhering to the Time Away from Work Policy. Managing time effectively by being present, prepared, and available during scheduled work hours. Adopt and utilize GPT and generative AI tools to enhance efficiency, support quality outcomes, and contribute to a culture of innovation and continuous improvement. Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job. Interpersonal and listening skills to build solid relationships inside and outside the organization. Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner. Ability to exercise influence and create good outcomes. Adaptability to be open-minded and flexible when faced with changes at work. Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers. High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518417373", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618515974076, "name": "Senior Underwriter, Construction", "posting_name": "Senior Underwriter, Construction", "location": "Lake Oswego, Oregon, United States", "locations": ["Lake Oswego, Oregon, United States", "Seattle, Washington, United States", "Walnut Creek, California, United States", "Sacramento, California, United States", "Idaho Falls, Idaho, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1782241620, "t_create": 1772725320, "ats_job_id": "74884", "display_job_id": "2026-74884", "type": "ATS", "id_locale": "2026-74884-en", "job_description": "Works with limited guidance from leadership to accept, modify or decline business, focusing on construction contractors, subcontractors, developers, and related project risks. Underwrite construction accounts (contractors, subcontractors, developers, OCIPs/CCIPs, builder's risk) within delegated authority, making data-driven accept/decline and pricing decisions. Manage and grow a portfolio of brokers/agents and clients; build and maintain strong market relationships to source profitable business. Assess project and contractor exposures (contracts, safety programs, loss history, finances, delivery method) and negotiate terms, limits, endorsements, and facultative referrals as needed. Collaborate with Claims, Actuarial, Risk Control, Legal, and Directors of Underwriting to set pricing, manage complex placements, and resolve coverage issues. Contribute to product development and process/tool improvements for construction lines; identify emerging exposure trends and suggest guideline or pricing changes. Mentor junior underwriters and new hires on construction-specific underwriting practices and contract risk assessment. Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience and/or other related experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618515974076", "isPrivate": false, "latlongs": "45.4156817,-122.7159726"}, {"id": 618517607328, "name": "Associate Claims Adjuster, Workers Compensation", "posting_name": "Associate Claims Adjuster, Workers Compensation", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Anchorage, Alaska, United States", "Las Vegas, Nevada, United States", "San Diego, California, United States", "Orange, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "East Honolulu, Hawaii, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784577360, "t_create": 1781093340, "ats_job_id": "76347", "display_job_id": "2026-76347", "type": "ATS", "id_locale": "2026-76347-en", "job_description": "Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts. Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates files and provides comprehensive reports as required. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517607328", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618518642927, "name": "APD - Rideshare Commercial Claims Auto Physical Damage Adjuster", "posting_name": "APD - Rideshare Commercial Claims Auto Physical Damage Adjuster", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784921880, "t_create": 1784861220, "ats_job_id": "76939", "display_job_id": "2026-76939", "type": "ATS", "id_locale": "2026-76939-en", "job_description": "Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Write simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. 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