We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1757098380, "t_create": 1754833980, "ats_job_id": "71674", "display_job_id": "2025-71674", "type": "ATS", "id_locale": "2025-71674-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505982390", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618513125493, "name": "Senior Technical Claims Specialist - Rideshare Commercial Claims Complex Injury", "location": "Hoffman Estates, Illinois, United States", "locations": ["Hoffman Estates, Illinois, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Westborough, Massachusetts, United States", "Weatogue, Connecticut, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1758120360, "t_create": 1757100000, "ats_job_id": "72111", "display_job_id": "2025-72111", "type": "ATS", "id_locale": "2025-72111-en", "job_description": "Description Are you a seasoned claims professional looking to make a bigger impact? Join Liberty Mutual as a Senior Technical Claims Specialist, and take ownership of complex Commercial Casualty Claims from start to finish. This is a high visibility role where your expertise, judgment and leadership will directly influence outcomes and drive excellence across our organization. As a trusted claims expert, you will: Own the claim process - from coverage analysis and investigation to liability determination, reserve setting, negotiation, and resolution. Lead complex litigation strategy - review lawsuits, coordinate with legal teams, and drive resolution plans that balance risk and business impact. Collaborate cross-functionally - work closely with Underwriting, Reinsurance, Legal, and other internal partners to ensure alignment and optimal outcomes. Mentor and influence - share your knowledge with peers, guide junior staff, and contribute to a culture of continuous learning and improvement. Stay ahead of the curve - monitor legislative and industry trends, and help shape claims policies and procedures accordingly. Drive innovation - participate in strategic projects that enhance our claims capabilities and customer experience. What the ideal candidate will bring: Proven experience handling complex commercial casualty claims, including litigation and coverage analysis. Strong negotiation, analytical, and decision-making skills. Ability to manage external counsel and internal stakeholders effectively. A collaborative mindset and a passion for mentoring others. Deep understanding of insurance regulations, legal trends, and industry best practices. There is a strong preference for the selected candidate to live within 50-mile radius of one of the listed Hub Offices and have the ability to come into the office two times a month. This policy is subject to change. We will consider a remote candidate for this opportunity. Why Liberty Mutual? Purpose-driven work with a Fortune 100 company that values integrity, innovation, and inclusion. Competitive compensation and benefits, including bonus potential, retirement plans, and generous PTO. Professional growth through training, leadership development, and career advancement opportunities. Flexible work arrangements to support work-life balance. Ready to bring your expertise to a team that values it? Apply today and help us shape the future of claims at Liberty Mutual Qualifications Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly Litigated claims experience preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location. Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager. Requires knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. 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Establishes an action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plan and conduct investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). 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A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All Inbound Sales Representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. 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Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). 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Reviews, evaluates, and underwrites submissions; selects and assesses risks aligned with underwriting strategies and guidelines; rates and determines the premium and policy terms and conditions; utilizes broad range of supportive tools; obtains underwriting approval (as needed); creates/presents the proposal to the agent/broker; and successfully negotiates deals. Services accounts after successfully winning the business in coordination with Liberty Account Analyst and Client Service Managers. Meets with insureds and ensures Liberty's value-proposition is upheld. Manages portfolio of brokers/agents & clients. Demonstrates a high level of responsiveness and focuses on supporting agent and broker objectives. Establishes, develops, and maintains successful relationships with agents and brokers to facilitate marketing of products, with responsive service, site visits, in-person renewal meetings and enhanced knowledge of what matters most to each Life Sciences deal. Develops strong personal brand to build and maintain a long-term quality pipeline with agents and brokers. Actively identifies, manages, and solicits pipeline of opportunities for individual success. Articulates key coverage differences with a high degree of detail in this specialized, niche space. Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal and external partners. Provides significant input into the business and marketing planning process, including advanced data-driven insights from portfolio analysis. Participates in projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence (e.g., member of a working team). Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Degree in Business, Risk Management, or Scientific Field or equivalent typically required A minimum of 7 years expected, typically 10 years or more, of progressive underwriting experience and/or other related business experience A minimum of 5 years of Life Sciences underwriting experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility. 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Leads or supports projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence. Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Readily shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal partners. 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