We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Survey and Service High TIV and Complex Product Accounts: Work on the most sophisticated Tech & Life Science accounts to mitigate risk, improve performance, and guide underwriting to profitable business. Reports to be completed for each survey and service visit with appropriate risk mitigation recommendations developed, communicated, and managed. Educate and Empower: Provide training, coaching, feedback, and resources to risk control consultants to promote high caliber development of the risk control team involved in Tech and Life Science. Collaborate: Work closely with cross-functional teams, in Risk Control, Underwriting, and Claims to ensure comprehensive risk assessment, service, and management strategies that result in writing and retaining profitable business. Analyze and Optimize: Utilize data analytics and industry insights to identify trends, develop actionable strategies, and drive continuous improvement in risk control practices. Influence the Future: Shape the direction of our risk control initiatives, influencing policy and procedural changes that enhance our market position. A proven Risk Control industry leader with significant Life Science and Technology experience in the commercial insurance industry space that can balance competing demands of self-performed work, coaching, and project completion. Strong technical property, products, auto, and workers compensation knowledge relevant to Life Science and Technology verticals with analytical skills to interpret data for informed decision-making. Exceptional coaching and communication abilities to inspire and guide teams and clients alike. A coach who can monitor and evaluate the technical skills and assess report quality of Risk Control Consultants while providing actionable feedback. An adaptable and proactive mindset with a passion for problem-solving and innovation to excel with our product director and underwriting teams. Participates in actively acquiring and retaining profitable business. Strong understanding of regulatory and code requirements (e.g. FDA, EMA, NFPA) and risk management methodologies. Familiarity with quality management systems (QMS), Good Laboratory Practices (GLP), and Good Manufacturing Practices (GMP). Familiarity with electronics manufacturing, software as a product and telecom industries. Ability to travel to client sites across the US. Travel is expected to be in a range of 25-50% per month. Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 10 years of directly related consulting experience in loss prevention or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills, required to develop and maintain relationships with customers, peers, and industry contacts. Excellent coaching and mentoring skills. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. 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Reviews, evaluates, and underwrites submissions; selects and assesses risks aligned with underwriting strategies and guidelines; rates and determines the premium and policy terms and conditions; utilizes broad range of supportive tools; obtains underwriting approval (as needed); creates/presents the proposal to the agent/broker; and successfully negotiates deals. Services accounts after successfully winning the business in coordination with Liberty Account Analyst and Client Service Managers. Meets with insureds and ensures Liberty's value-proposition is upheld. Manages portfolio of brokers/agents & clients. Demonstrates a high level of responsiveness and focuses on supporting agent and broker objectives. Establishes, develops, and maintains successful relationships with agents and brokers to facilitate marketing of products, with responsive service, site visits, in-person renewal meetings and enhanced knowledge of what matters most to each Life Sciences deal. Develops strong personal brand to build and maintain a long-term quality pipeline with agents and brokers. Actively identifies, manages, and solicits pipeline of opportunities for individual success. Articulates key coverage differences with a high degree of detail in this specialized, niche space. Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal and external partners. Provides significant input into the business and marketing planning process, including advanced data-driven insights from portfolio analysis. Participates in projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence (e.g., member of a working team). Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Degree in Business, Risk Management, or Scientific Field or equivalent typically required A minimum of 7 years expected, typically 10 years or more, of progressive underwriting experience and/or other related business experience A minimum of 5 years of Life Sciences underwriting experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility. 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Executes Go-To-Market Strategy and Strategic Distribution Plan for brand awareness, education of trading partners, and ensuring full appreciation of Liberty's product and services capabilities for Life Sciences risks. Leads pipeline development strategies for Life Sciences Industry Practice. Underwrites individual accounts (mostly new business underwriting) including risk selection, risk assessment, pricing, crafting of terms/conditions, quoting/binding, and servicing a book of business. Underwriting competency is expected based on established experience with Life Sciences risks and expectation to operate with commensurate level of underwriting authority. Upholds and exemplifies Liberty's value-proposition across the business and the market. Services existing accounts and meets with clients. Accountable for the performance of the growing Life Sciences portfolio. Assists CUO with forecasting and planning. Leads or supports projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence. Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Readily shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal partners. 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Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Evaluates actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505895709", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618505577037, "name": "Senior Technical Claims Specialist, Construction Complex", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Suwanee, Georgia, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1755031380, "t_create": 1752685260, "ats_job_id": "71292", "display_job_id": "2025-71292", "type": "ATS", "id_locale": "2025-71292-en", "job_description": "As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. 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