We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Develop and maintain a prioritized roadmap of Supports APD Inside & Small Commercial process ownership, KPI's and Insights to performance, process mapping, ground-truth / observations and creating /driving select inside strategy process roadmaps. Understand performance relative to competitors and create/execute plans to mitigate disadvantage. Proactively identify opportunities, determine root causes, and elevate issues with potential solutions. Independently work on highly complex assignments and design/develop process solutions that meet the needs of the organization and business customers. Processes you manage and design should deliver positive experiences for our customers and front-line employees Influences strategic thinking across the team and the broader organization Identifies and utilizes best practices and iterative testing to ensure process adherence and compliance. Prioritizes efforts based on business value and can set expectations for deliverables of high complexity. Able to lead projects and collaborate with stakeholders to ensure effective project execution. Assist in the creation of roadmaps for APD Insights & Solutions and turn vague ideas or problems into a business strategy that supports APD becoming the best investigators and decisions makers in the industry. Partner with enabling groups to make SMART decisions about work prioritization. Provide a clear vision of where your process will be over the next 1-2 years and make movement toward achieving the vision outlined in the Process roadmap 5+ years Advanced Industry knowledge, demonstrated understanding of competitive landscape and Compliance and regulatory oversight Demonstrated experience in Creating detailed project plans, estimating project costs/benefits (CBA), Benefit Realization Management and Creating process diagrams Demonstrated experience in problem identification, root cause analysis, understanding E2E process and Implementing changes and measuring impact Demonstrates advanced claims/process knowledge/experience Strong business operations knowledge to include understanding the function`s value chain and market conditions Proven ability to manage the project management life cycle for projects of varying complexity, as part of implementing business process changes Advanced presentation, communication, organizational, influencing, and relationship management skills Proven success leading change initiatives while establishing and maintaining effective relationships Displays strong research, problem solving, analytical, and critical thinking skills Demonstrated ability to interpret data including making strategic recommendations leveraging analysis Strong understanding of process mapping tools and can build process maps with no direction Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 7 years of advanced knowledge and experience in claims, insurance, claims process or directly relevant experience in a field related to the applicable process", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505433299", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504354524, "name": "Senior Technical Claims Specialist, Construction Complex", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751568900, "t_create": 1746501480, "ats_job_id": "70095", "display_job_id": "2025-70095", "type": "ATS", "id_locale": "2025-70095-en", "job_description": "Description If you have an advanced amount of experience with Commercial Casualty claims, including Commercial Auto and/or General Liability, this might be the role for you! The GRS North America Construction Complex team plays a pivotal role in driving and enabling the success across our Commercial Casualty organization. Our team is responsible for determining coverage, investigating complex and highly complex commercial casualty claims by determining liability, setting and adjusting reserves, evaluating the claim, negotiating a settlement, authorizing and resolving the claim. We have a current and immediate opening for a Senior Technical Claims Specialist who will demonstrate a high level of expertise and sound judgment in complex matters, and may act as a subject matter expert for complex Construction claims. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex Commercial Casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. The selected person will demonstrate a high level of expertise and sound judgment in complex matters; may act as a subject matter expert. Commercial Auto and General Liability for Construction Accounts, and not Construction Defect. Please note you will be required to go into one of the following GRS Claims Offices at least twice a month if you reside within a 50 mile radius: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Chandler, AZ; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. This requirement is subject to change. We are open to fill as a Senior Technical Claims Specialist I or II, based on candidate experience. Salary listed is for the entire country, and may vary based on candidate location. Senior Technical Claims Specialist I Salary: $82,000-$157,000 Senior Technical Claims Specialist II Salary: $92,000 - $176,000 In this role, you can expect to: As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Participates in special projects as assigned. Qualifications Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly Experience with Additional Insured and Contractual Indemnification, Risk Transfer and evaluation of claims in excess of $500,000 preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504354524", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618505474212, "name": "Bodily Injury Claims Adjuster - Unrepped", "location": "Lake Mary, Florida, United States", "locations": ["Lake Mary, Florida, United States", "Indianapolis, Indiana, United States", "Chandler, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1752515160, "t_create": 1752160920, "ats_job_id": "71176", "display_job_id": "2025-71176", "type": "ATS", "id_locale": "2025-71176-en", "job_description": "Manages, investigates and resolves claims assigned and assists in providing service to policyholders. Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed. Updates files and provides comprehensive reports as required Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Basic knowledge of legal liability, general insurance policy coverage and State Tort Law. Bachelor's degree is requiured. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505474212", "isPrivate": false, "latlongs": "28.7588833,-81.3178446"}, {"id": 618505551456, "name": "Senior Director, APD Claims Quality Improvement", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Heathrow, Florida, United States", "Marlton, New Jersey, United States", "Indianapolis, Indiana, United States", "Warrenville, Illinois, United States", "Plano, Texas, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1752770460, "t_create": 1752518460, "ats_job_id": "71247", "display_job_id": "2025-71247", "type": "ATS", "id_locale": "2025-71247-en", "job_description": "Lead the quality improvement program for USRM APD Claims and Subro. Enable the business to deliver best-in-class performance and results for personal lines and small commercial segments across a balance of loss control, expense, and customer service indicators. Manage and execute quality strategies that deliver business insights and drive operational improvements. Provide fact-based, data-driven assessments of organizational health, operational performance factors, key business risks (both longstanding and emerging), calibration, and effectiveness/impacts of continuous improvement efforts. Innovate and execute breakthrough approaches to drive operational excellence and improve consistency of claims business outcomes. Improve exception- and risk-based claims handling, leveraging predictive modeling, advanced data mining, process enhancements, and emerging technologies that improve quality and overall operating results. Provide leadership-level subject matter expertise in property claims handling and strategic quality improvement. Support and influence senior business leadership on opportunities to improve accuracy, service, ease, and speed across and beyond the USRM Claims organization Manage a 20 to 25-person, multi-layered team of property claims quality practitioners. Set clear performance expectations, deliver continuous feedback and coaching, and oversee selection of top talent. Understand and apply tools and practices to reinforce behaviors that create a culture of equity, inclusion, excellence, accountability, resilience, and growth mindset within teams. Partner closely with Claims Field, Process, Operations, Analytics, Training/Knowledge, and other teams to analyze and improve claims & service quality and to continuously improve the QI program itself. Provide guidance, leadership, and/or analytical support for relevant strategic initiatives and special projects to help improve performance of people, processes, and infrastructure. Technical knowledge/experience of auto claims, policies, and coverages Prior work experience in Quality or other related business improvement function Proven track record of getting/driving results Outstanding partnership and influence capabilities Past leadership experience, of both individual contributors and other leaders Bachelors degree plus 10+ years of progressively more responsible work experience, preferably in insurance MBA and/or CPCU preferred Advanced analytical and problem solving skills Advanced knowledge of systems Outstanding skill in using a variety of analytical software to facilitate analysis Knowledge of claims operations Superior communication and project management skills Exceptional influencing skills to lead projects with participants who are not directly managed by incumbent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505551456", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618505321816, "name": "Environmental Complex Claims Specialist", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States", "Chicago, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751402640, "t_create": 1751290260, "ats_job_id": "71025", "display_job_id": "2025-71025", "type": "ATS", "id_locale": "2025-71025-en", "job_description": "Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and reinsurers, as necessary. As required, maintains insurance adjuster licenses. Bachelors' and/or advanced degree; J.D. preferred. 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred. Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge. Functional knowledge of law and insurance regulations in various jurisdictions. Demonstrated advanced verbal and written communications skills. Demonstrated advanced analytical, decision making and negotiation skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505321816", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618504881718, "name": "Senior Claims Process Owner - Medical Litigation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1750712940, "t_create": 1749577560, "ats_job_id": "70661", "display_job_id": "2025-70661", "type": "ATS", "id_locale": "2025-70661-en", "job_description": "Knowledge/understanding of No Fault statutory coverage application, state nuances in dispute handling and experience in establishing litigation strategy for the larger No Fault states (NY, NJ, FL, MI) is required. Minimum 10 years No Fault claim handing experience, 3 years specific to litigation handling and 5 years in a Process type role is required. Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays a solid understanding of the function`s strategy (i.e. Claims) Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOB`s vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Expert understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end to end complex process or multiple process steps to drive to a best-in-class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations. Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process. Understands and communicates business risks effectively and develops mitigation plans to reduce risks. Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts. Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others. Independently and expertly develops process maps for their processes, leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504881718", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504787584, "name": "Senior Claims Specialist, Workers Compensation - West Region", "location": "Lake Oswego, Oregon, United States", "locations": ["Lake Oswego, Oregon, United States", "Remote, Remote, United States", "Kent, Washington, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1752613380, "t_create": 1749008460, "ats_job_id": "70536", "display_job_id": "2025-70536", "type": "ATS", "id_locale": "2025-70536-en", "job_description": "Manages an inventory of workers compensation claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues, and available resources. Plans and conducts investigations of claims to confirm coverage and compensability. Assesses statutory compensability for submitted claims and notifies the self- insured employer of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Performs other duties as assigned. Bachelor's Degree or equivalent, preferred. 0-5 years' experience in claims adjusting along with knowledge of claims investigation techniques, legal liability, insurance coverage, negotiation skills and medical terminology. Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals. Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively. Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience. Required to obtain and maintain all applicable licenses.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504787584", "isPrivate": false, "latlongs": "45.4156817,-122.7159726"}, {"id": 618505125572, "name": "Complex Casualty Claims Specialist - Northwest Region", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Liberty Lake, Washington, United States", "Chandler, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1750946100, "t_create": 1750758000, "ats_job_id": "70934", "display_job_id": "2025-70934", "type": "ATS", "id_locale": "2025-70934-en", "job_description": "Works autonomously within prescribed authority limits. Manages, investigates, and resolves auto and homeowner's casualty claims. Investigates and evaluates coverage, liability, damages, negotiates and settles claims and manages litigation within prescribed procedures and authority. Provides analysis and recommends strategy and resolution plans on assigned cases in excess of their authority level to local claims management and Home Office. Identifies potentially suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends mediations, settlement conferences, trials and hearings and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advises as to proper course of action. Responds to various written and telephone inquiries, prepares status reports. Ensures adequacy of reserves. Recommends reserve changes on cases in excess of authority. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Responsible for partnering with outside and in-house counsel on defense strategies. May assist in the absence of the Claims Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 5+ years of litigation experience Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505125572", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503684398, "name": "Senior Technical Claims Specialist, Construction Defect", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751035980, "t_create": 1744809780, "ats_job_id": "69798", "display_job_id": "2025-69798", "type": "ATS", "id_locale": "2025-69798-en", "job_description": "Determines coverage (including additional insured and contractual tenders in and out), prepares concise and thoughtful coverage positions letters, investigates the claims, determines liability, sets and adjusts reserves (Loss and Supplementary Payments/Allocated Loss Adjustment Expense - proactive and reactionary), evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims; may deny coverage and/or manage coverage litigation. Manages concise file documentation throughout life of claim, including key data capture for trends and analytics; electronic document management. Certain Policy Holders have remote access to file notes and/or documents for their Risk Management. Prepares separate reporting where claims meet certain criteria, including Large Loss Reports. Review lawsuit and supporting documentation; reviews construction contracts and Certificates of Insurance; Establish resolution strategies to be taken to resolve claims, coverage disputes and/or lawsuits. Determines coverage, allocation, co-carrier contributions and time-on-risk, covered and non-covered damages, amounts owed, discovery plans, setting reserves and negotiations. Manages responses to contractual, common law and additional insured tenders, both in and out, and from multiple perspectives from the Owner, Developer, Construction Manager, General Contractor and Subcontractors of all trades. Communicates with internal and external stakeholders where appropriate, including but not limited to Policy Holders, Agents, Brokers, Co-Carriers, Excess Carriers, Fronting Carriers, Associated Counsel, Underwriting, Client Services, Billing and Management. Where appropriate, establishes working team that may include, but not be limited to Defense Counsel, Home Office Legal, Home Office Litigation, and Outside Coverage Counsel, based on allegations established in suit and claim circumstances. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Leads and participates in special projects and performs other duties as assigned. Advanced to expert knowledge of Construction Defect/Commercial Casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}