We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Product Management", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1785165240, "t_create": 1785164940, "ats_job_id": "76990", "display_job_id": "2026-76990", "type": "ATS", "id_locale": "2026-76990-en", "job_description": "Translate business strategy into product outcomes: Convert Direct Distribution priorities into clear product strategies, roadmaps, and OKRs that drive growth, improve customer and sales professional experiences, and deliver measurable business value. Shape the future sales ecosystem: Define the long-term product strategy for the insurance professional portfolio by evaluating build-versus-buy opportunities, influencing technology investment decisions, and managing a portfolio of capabilities across various stages of the product lifecycle to ensure the organization continues to scale and evolve. Lead through ambiguity: Bring structure, clarity, and alignment to complex business problems while enabling teams to move quickly in an evolving environment. Balance strategy and execution: Operate effectively at both the strategic and tactical levels\u2014setting long-term direction while engaging deeply with teams when needed to remove obstacles and accelerate outcomes. Drive cross-functional execution: Leverage strong program leadership capabilities to lead complex programs across Product, Technology, Experience, Analytics, and Operations, ensuring execution remains aligned to business priorities. Develop domain expertise: Rapidly build a deep understanding of Direct Distribution, customer journeys, sales workflows, and business economics to make informed product decisions and challenge assumptions. Champion customer-centered product development: Build empathy for sales professionals, customers, and prospects to create intuitive experiences that reduce friction, improve conversion, and strengthen customer relationships. Collaborate with enterprise and platform product teams to ensure alignment and leverage shared capabilities: Work closely with Product Owner teams responsible for enterprise capabilities (e.g., telephony, IVR, AI, and shared platforms) to align roadmaps, influence priorities, and deliver seamless end-to-end customer and sales professional experiences. Measure what matters: Establish outcome-oriented metrics and continuously evaluate product performance to ensure investments are delivering measurable business value. 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Strong understanding of how investment data flows through the trade lifecycle and supports portfolio management, performance, risk, and regulatory reporting. Strong understanding of data management concepts\u2014master data management, metadata, data lineage, and data quality frameworks\u2014applied specifically to investment data. Hands-on exposure to order management systems (OMS), accounting book of record (ABOR/IBOR), and market data vendor platforms (e.g., Bloomberg, Refinitiv, ICE, MSCI). Experience working in Agile/Scrum environments with a strong ability to lead, prioritize, and manage multiple workstreams. Excellent communication and storytelling skills; able to translate complex investment data concepts into clear business terms for both technical and investment audiences. Strong analytical and critical-thinking skills with a focus on driving business value through data. 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Required Bachelor's degree in business, finance, technology, or a related field. 3-5 years of experience in product ownership, business analysis, technology-enabled solutions, or a related role in financial services. Ability to translate business needs into structured requirements and acceptance criteria for engineering teams. Excellent communication and interpersonal skills, with comfort working across Technology, Investment, and Governance teams. Strong organizational and problem-solving skills, including the ability to manage competing priorities, track multiple workstreams, and keep delivery on course. Experience working in or alongside investment teams in financial services or asset management. Exposure to AI/ML concepts or enterprise AI tools (e.g., Claude, ChatGPT, Copilot) and curiosity about how they apply to business workflows. 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Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Ensures continuity and alignment between Primary and Excess Casualty placements. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly in Majors Risk Management, working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Majors Risk Management, working with Underwriting Leaders to identify and resolve issues. Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer and Majors Chief Underwriting Officer. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams).The Senior Underwriting (UW) Officer for Risk Management will report to the Executive Underwriting Officer for Major Accounts Casualty. The Major Accounts team focuses on handling large and complex commercial risks, providing both Primary and Excess Casualty programs to our valued customers. The Senior Underwriting Officer will concentrate on our Major Risk Management portfolio, which serves some of the largest companies in the U.S. This role involves collaborating with the leadership team, delivering technical expertise, and acting as the point of contact for frontline underwriting teams regarding questions, key decisions, or referrals. Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, credit risk, market knowledge, preferred. Experience and working knowledge of Alternative Risk Transfer solutions, preferred. Advanced knowledge of and experience operating within several different industry segments experience with and knowledge of Risk Management programs key; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to consistently and positively influence others both internally and externally (brokers/customers) as required. 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You'll analyze information from various resources and be able to make recommendations while working with others across LMMS. You will be innovating with other teams in order to design and develop coverage language for new products in a fast-paced environment. Coverage Innovation & Emerging Risk Design - Design and evolve manuscript coverage solutions for emerging mobility and AV exposures. Evaluate novel liability and operational models involving autonomous systems, teleoperation, platform liability, and mixed fleet structures. Partner across underwriting, claims, legal, actuarial, and strategy teams to develop commercially viable and scalable coverage approaches in areas where market standards are still emerging. Market/Product Research - You'll be responsible for answering inquiries related to coverages, forms, manuscripts, and contracts. You will monitor bureau and state legislative activity, evaluating impacts to our existing Mobility products, as well as how competitors address coverage. Your insights on the current and competitor coverage landscape will be key to driving towards our profitability goals. Project Management - You will drive and coordinate cross-functional coverage initiatives, working closely with teammates in other functions (including partnerships, underwriting, pricing, and claims) and business units to build on our competitive advantage and enhance our positioning in the marketplace. Typical coverage work will be focused on pursuing new business opportunities, renewing key accounts, building critical capabilities, and building thought leadership in the marketplace. Prior product experience with analyzing and drafting commercial insurance policy contracts, as well as preparing filings and responding to objections. Experience drafting manuscript coverage language and navigating complex or non-standard insurance structures strongly preferred. Project management experience working cross-functionally with multiple stakeholders. Prior experience pulling and reviewing competitor filings beneficial. Highly developed critical thinking, problem-solving, communication, and presentation skills. Prior experience in Claims, Underwriting, and/or Compliance in the insurance industry is helpful. Experience with Commercial Auto and/or General Liability products is preferable. Experience with emerging mobility, autonomous vehicle, transportation network company (TNC), specialty casualty, or other evolving risk environments is strongly preferred. Track record of framing decisions and recommending trade-offs. Demonstrated ability to build relationships and influence others (both with and without authority). Ability to manage and prioritize multiple initiatives. 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Master's degree preferred. Minimum 4 years, typically 6 years or more of relevant work experience. Knowledgeable in data query languages and tools; proficient in new and emerging technologies; may possess data modeling skills. Highly developed communication and presentation skills. In-depth knowledge of data concepts, strategies, and methodologies. In-depth knowledge of data architectures, solutions and designs; extensive knowledge of business operations, strategies and objectives. 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Improve data accuracy and early issue detection across rating programs, key business metrics, and Auto program results. Build scalable monitoring processes, tools, dashboards, and analytical frameworks that support future-state portfolio monitoring and program-level analysis. Reduce manual effort and response time through automation, improved reporting, and cross-functional coordination. Support program-level monitoring for Personal Lines Auto pricing programs by analyzing key metrics, identifying emerging trends, and assessing whether results are performing as expected. Query, manipulate, and analyze large datasets to investigate anomalies, identify root causes, and communicate actionable insights to technical and non-technical audiences. Partner with teams across USDS, the Data Office, IT, Risk Analytics, Underwriting, State Management, and other business areas to identify issues, coordinate solutions, and improve monitoring effectiveness. Provide timely updates and recommendations to stakeholders on monitoring results, data quality, program performance, and emerging risks. Ideal candidate will have : Strong analytical, problem-solving, and decision-making skills, with the ability to identify patterns, investigate root causes, and develop practical recommendations. Proficient in SQL, Power BI, Excel, PowerPoint, and Snowflake. Experience building dashboards, reporting tools, analytical frameworks, and repeatable processes. Ability to communicate complex analytical findings clearly and effectively to technical and non-technical audiences. Strong planning, organizational, analytical, decision-making, and communication skills Familiarity with insurance rating programs, pricing implementations, or post-launch program evaluation preferred. Prior experience in Personal Lines, auto insurance, pricing, product, or broader insurance analytics. Experience with anomaly detection, continuous monitoring, data quality monitoring, automation, or early issue detection. Experience partnering with data, technology, underwriting, risk analytics, state management, or product teams. Familiarity with insurance rating programs, pricing implementations, or post-launch program evaluation. This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Bachelor's degree in business, information management, economics, or other quantitative field. Master's degree preferred. Minimum 4 years, typically 6 years or more of relevant work experience. Knowledgeable in data query languages and tools; proficient in new and emerging technologies; may possess data modeling skills. Highly developed communication and presentation skills. In-depth knowledge of data concepts, strategies, and methodologies. 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Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem. Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio. Ability to influence a diverse group of stakeholders through strong leadership skills. 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