We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. Leadership: Formally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. Demonstrates an area of expertise and provides regular updates to other underwriters. Continuous Improvement: Actively participates in continuous improvement by generating suggestions, participating in problem solving activities and using continuous improvement tools to support the work of the team. Degree in Business or equivalent typically required A minimum of 7 years expected, typically 10 years or more, of progressive underwriting experience and/or other related business experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility Demonstrated ability to communicate complex analyses and information in understandable written and/or oral directives to other persons in the organization for underwriting or training purposes Demonstrated effective communication and interpersonal skills in dealing with internal and external stakeholders Must demonstrate comprehension of most complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513795044", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618514987648, "name": "Director - Technology Strategy, Planning & Support", "posting_name": "Director - Technology Strategy, Planning & Support", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1772481600, "t_create": 1768999980, "ats_job_id": "74227", "display_job_id": "2026-74227", "type": "ATS", "id_locale": "2026-74227-en", "job_description": "Strategic Portfolio Management (SPM) and Planning: Alignment and Execution: Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals Resource Planning and Investment Prioritization: Oversee team responsible for engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and to ensure focus of delivery on the highest priority work. Strategic Roadmap and Planning: Lead process to develop and maintain comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities. Facilitate cross-functional collaboration to ensure roadmaps are actionable and measurable. Executive Reporting: Insightful Dashboards and Reporting:?Partner with Strategy & Planning Analytics team to prepare executive-level dashboards that provide a comprehensive view of portfolio performance and operational health metrics. Actionable Insights: Analyze data to generate actionable insights and strategic recommendations for stakeholders. Stakeholder Review: Lead consistent and effective communication with stakeholders to support informed strategic discussions and generate data-driven decisions. Team and Workforce Management: Talent Strategy and Development:?Partner with our talent organization to develop and execute on team level and talent management practices inclusive of capacity planning, workforce development, etc. in support of our multi-year business and technology roadmaps. Performance and Vendor Management: Oversee opportunities to optimize relationship with suppliers to ensure an optimal balance in controlling cost, mitigating risks, and ensuring quality delivery. Culture and Engagement:?Lead a team of strategic portfolio managers creating a culture of excellence, collaboration, and continuous improvement within the team. Process Improvement and Collaboration: Continuous Improvement: Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness to changing business needs Feedback and Adaptation: Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility and responsiveness. Intake and Triage of Requests to Departments: Efficient Request Management:?Manage the intake and triage of regular and ad-hoc requests to our technology teams engaging with requestors and relevant experts to minimize disruption to our teams while ensuring timely and accurate execution. Streamlined Execution: Develop streamlined processes for handling requests, enhancing organizational efficiency and effectiveness. Performance Measurement and Metrics: Extensive Portfolio Management Experience: 15+ years of total experience, ten (10) of which includes strong project portfolio management, financial management, program management, or enterprise-level governance roles. Strategic and Analytical Acumen: Demonstrated strategic thinking, analytical, and problem-solving skills, with a proven track record of driving business growth through effective portfolio management. Communication Excellence: Strong verbal and written communication skills for effective interaction with senior cross-functional stakeholders. Proficiency in SPM Tools: Experience with Strategic Portfolio Management tools like Shibumi, Planview, and ServiceNow, with the ability to leverage these tools for delivering actionable insights. Thorough understanding of technological concepts, company practices and technology global operations Project management skills and the ability to handle multiple competing priorities Certification: PMP certification and/or other industry-recognized project management certifications, such as PMI Agile Certified Practitioner (ACP), or similar credentials highly preferred. 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Generally a minimum of 15 years related experience in business insights, performance management, BI/analytics leadership, or data product leadership with 5 years in people leadership role desirable. Deep experience with enterprise BI/MI operating models, KPI frameworks, and executive performance management. Highly proficient in master data management (MDM) concepts and operating models along with practical expertise in MDM programs (domain strategy, stewardship, adoption, and measurable quality improvements). Strong fluency in modern data/BI concepts that drive trust and scalability (semantic/metrics layers, dimensional thinking, governance). Proven ability to lead large, cross-functional initiatives in global, matrixed environments. Strong prioritization and stakeholder management--balances \"run\" reporting needs with \"change\" capability building. Executive presence; able to influence senior leaders and drive adoption of standards and ways of working. Commercial & specialty insurance experience strongly preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618515592829", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618514177857, "name": "Manager, Engineering, Global Network Communications", "posting_name": "Manager, Engineering, Global Network Communications", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Seattle, Washington, United States", "Columbus, Ohio, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1773087960, "t_create": 1763148480, "ats_job_id": "73190", "display_job_id": "2025-73190", "type": "ATS", "id_locale": "2025-73190-en", "job_description": "Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product. Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product. Monitors team effectiveness and addresses issues affecting team productivity. Supports team members in addressing or escalating issues to make the overall team more efficient. Removes roadblocks and obstacles; manages interdependencies when needed. Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness. Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner. Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments. Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members. Hires talent and actively engages in recruiting processes. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. May establish financial plan for the application, portfolio or overall unit and manages to plan. May lead efforts to evaluate, select and implement new technologies to enhance application or platform. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. Able to manage complex technology development concepts, capabilities and maturity. Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514177857", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618514388342, "name": "Senior Software Engineer", "posting_name": "Senior Software Engineer", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1772145060, "t_create": 1764613200, "ats_job_id": "73424", "display_job_id": "2025-73424", "type": "ATS", "id_locale": "2025-73424-en", "job_description": "Technical problem solver: Going far beyond simply developing error-free source code, test scripts, components and system architectures, you'll document and build deployment guides aimed at maintaining robust, relevant software Customer-centric engineer: Putting clients' needs first, you'll translate customer requirements into technical applications and support the implementation of new software Motivated mentor: Exercise your technical chops while coaching and collaborating with junior software engineers. Forward thinker: Merely fixing a problem isn't enough, using your proactive mindset and initiative, you'll also identify opportunities to enhance performance, quality and efficiency A minimum of five years of software engineering experience A background in business operations and strategies, with a focus on business IT A history of translating client requirements into technical designs Agile engineering capabilities and a design-thinking mindset Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs Proficiency in software engineering languages and tools such as React, TypeScript, JavaScript, Node.js, and other potential backend languages. Java and RESTful services, spanning horizontal and vertical packages An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers A bachelor's or master's degree in a technical or business discipline, or equivalent experience Work in an agile environment to develop creative solutions for our claims product. Build and implement RESTful services. Analyze technical system problems to design and implement effective, flexible solutions. Handle end-to-end development, including coding, testing, and debugging in each development cycle. Develop automated tests across multiple scopes, including unit, system, integration, and regression testing.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514388342", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618514474535, "name": "Solutions Architect", "posting_name": "Solutions Architect", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1773030180, "t_create": 1765127820, "ats_job_id": "73526", "display_job_id": "2025-73526", "type": "ATS", "id_locale": "2025-73526-en", "job_description": "Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN. Job Introduction: The USRM Distribution Tech team is looking to add a dynamic Solutions Architect to their team. The candidate will be responsible for establishing and providing leadership to the technology strategy and technology roadmaps for the Insurance Professional Sales Experience portfolio. In this role, you will work closely with peer Solutions Architects, Solutions Engineers, and engineering teams to align engineering choices with enterprise standards and well-architected practices. You will maintain enterprise methodologies and techniques, including standards and guidelines for enterprise-wide use in technical management and systems of process development. You will develop specifications for new products/services, applications and service offerings. You will provide technical oversight and architecture/engineering solutions to large, strategic, complex system and application development projects at the domain or product level. You will be recognized as a thought leader who influences decisions made by senior leadership and advances the craft of architecture within our organization. About the job: Contributes to the development of the technology strategy and technology roadmaps that enable the business, usually for a specific business capability domain. Provides consultation and collaborates with Engineering Managers, business partners and peer groups regarding long and short-range product features. Provides oversight at the business capability domain level influencing decision-making and prioritizing the business and architecture backlog for the aligned development squads. Educates and drives adoption of well-architected practices in order to promote Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization into cultural norms. Contributes to design and development of architecture (integrated process, methodology, framework, software/applications, data, information, and technology) scalable solutions to business problems in alignment with the enterprise architecture direction and standards. Influences and partners with the Product Owners and engineering teams to align the technical design and strategy with the product roadmap. Connects Solution Engineering with Technology and Portfolio Architecture work to ensure sound roadmaps which deliver business value. Responsible for prototyping complex, cross platform business solutions to validate newer technologies. Reviews and ensures major architectural designs are consistent, maintainable, flexible and cost-effective solutions. Participates with application and infrastructure design architects to provide guidance for development and releases. Maintains collaborative and strategic partnerships between customers, vendors, business partners, and technology teams. Share expertise ensuring that teams are continuously improving and learning together to meet current and future engineering and architecture needs. Qualifications Bachelor's degree in computer science, Information Systems, or a related field; advanced degree preferred. Minimum 10+ years of overall Tech experience with 2+ years in solution engineering, system design, and data management. Comprehensive knowledge of technical architecture methodologies and emerging architectural concepts and principles. Proficient in software engineering languages, tools, and emerging technologies, with preference for experience across legacy, current, and new technologies. Strong hands-on design and development experience with Single Page Applications (Angular / React), .NET, Typescript, Node.js, GraphQL AWS (S3, OCF), Kubernetes, CI/CD (GitHub Actions), Redis, Datadog/Splunk Proven success designing and delivering large-scale, cloud-native, API-first systems on AWS, leveraging modern DevSecOps, IaC, CI/CD, containerization and orchestration (Kubernetes), and end-to-end observability and security practices. Experience with data migration strategies and a strong understanding of layered solution designs and security concepts. In-depth understanding of business operations, objectives, global technology trends, and the financial services industry. Strong communication, negotiation, facilitation, and consensus-building skills with the ability to influence stakeholders at all organizational levels. An ability to collaborate effectively across diverse teams and present complex ideas clearly both verbally and in writing. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Forward thinker: Merely fixing a problem isn't enough - using your proactive mindset and initiative, you'll also identify opportunities to enhance performance, quality and efficiency Strong foundation in data structures, algorithms, and software engineering principles, with proficiency in languages like Python or Java. Proficiency in software engineering languages and tools, including Java, React, Node.js, Spring Boot, AWS and RESTful services, RDS. A self-starter mindset with strong self-learning capabilities and the ability to move fast and adapt in an ever-evolving AI environment. Highly independent and proactive, with a strong ability to learn, execute, manage priorities and create initiatives. Creativity and initiative able to pitch and prototype ideas with minimal oversight. Eight or more years of software engineering experience Strong background in business operations and strategies, including global technology and financial services trends Hands-on involvement with layered systems architectures, designs and shared software concepts Familiarity with functional and system integration testing Experience working in an agile environment Excellent negotiation, facilitation and consensus-building capabilities Openness and adaptability to respond to fast-moving circumstances Proficiency in multiple object-oriented programming languages and tools Excellent oral and written communication skills Aptitude for working in teams In-depth knowledge of diverse and emerging technologies, architectural concepts and principles A deep understanding of layered solutions and designs Awareness of policies regarding security and privacy Understanding of backlog tracking, burndown metrics and incremental delivery A bachelor's or master's degree in a technical or business discipline, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618515043195", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618515025138, "name": "Senior Archer Developer", "posting_name": "Senior Archer Developer", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1773071100, "t_create": 1769390760, "ats_job_id": "74269", "display_job_id": "2026-74269", "type": "ATS", "id_locale": "2026-74269-en", "job_description": "Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Job Introduction: Are you ready to make a significant impact at the heart of Liberty Mutual's cybersecurity transformation? Join our highly collaborative Governance, Risk & Compliance team as a Senior Archer Developer, where your expertise will directly shape our security posture and drive success across the enterprise. As an integral champion for Archer in our portfolio, you'll work side-by-side with talented colleagues in a flexible hybrid environment that truly values work/life balance and personal growth. This is your chance to innovate, partner across the business, and deliver solutions that matter--while enjoying the supportive culture and resources of a Fortune 100 company. If you're passionate about both technology and teamwork, this role is where your skills and ideas will thrive. Under limited supervision, the right candidate will be operating with direction as needed, supported by coaching and mentorship, working with cutting edge security solutions that are located within Liberty Mutual physical data centers and cloud environments. The person will be responsible for designing, implementing, managing, and monitoring the overall security posture of the organization. They will partner with teams across the company to ensure we remain focused on the reliability and stability of our business environments. About the job: Support and Development for the Archer GRC Platform. Perform research, system analysis, troubleshooting, or other activities which might be required for development and support of Archer GRC platform. Participate in the technical design and development of new products or system enhancements to the platform. Perform aspects of agile software development, including user story writing, release and iteration planning, agile modeling and design, development, unit and integration testing, code reviews, and software documentation. Ensure timely, effective, and quality fixes to defects, while working collaboratively with development team and partners to deliver high-quality products. Participation in the solution development process and ensuring that customer requests and needs are represented within the product. Collaborate and work closely with partners and stakeholders throughout a project's lifecycle. Gathering, understanding, and documenting requirements as needed for successful Archer implementations. Designing and building processes and technical requirements for Archer implementations. Assess risks and controls and identify opportunities for improvement. Follow software development and testing best practices, standards and architectures for relevant technologies. Qualifications Bachelor Master's degree in technical discipline or equivalent experience. Minimum 5+ years' of Archer Development experience. Minimum 5+ years of experience configuring RSA Archer modules, creating applications, dashboards, reports, and workflows. Experience analyzing business requirements and translating them into technical solutions. Ideal resource may hold certified industry standard certifications such as Archer Certified Specialist or Archer Certified Expert. Familiarity with security and compliance and audit assessments processes. Knowledge of creating and managing data feeds to import and export data from various sources. Experience in Integration (using APIs, Web Services, and other integration tools), and Database Management (SQL for querying data and managing the Archer database). About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Articulate and champion a bold technical vision and roadmap for UIP, balancing rapid experimentation with scalable, long-term architecture development. Consult and collaborate with technology leaders, product managers, business operations, and peer groups on both long- and short-term product features, providing portfolio-level oversight and influencing the engineering backlog for programs and teams. Lead architecture and design reviews; provide technical guidance to engineering teams, resolving complex technical challenges across Policy, Quoting, and Underwriting domains. Define and lead the adoption of engineering excellence guardrails, standards, and patterns across multiple product teams and large portfolios. Contribute to forecasting business and IT trends to set technical direction, serving as a trusted advisor for UIP platform strategy and capabilities. Promote the adoption of the well-architected framework to embed Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization into cultural norms; act as an expert on non-functional system characteristics. Develop and execute technical software development strategies across various domains, evolving the tech stack to leverage modern backend and frontend frameworks, storage, eventing, and messaging solutions; accountable for solution quality, usability, and performance. Recommend improvements for process efficiency and effectiveness; consistently share best practices and drive process enhancements within and across teams. Partner with Architecture, Tech Enablement, and the Guidewire platform team to implement monitoring, alerting, and automation for platform reliability, scalability, and cost-efficiency, contributing to a highly available and performant platform. 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