We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"71649", "display_job_id": "2025-71649", "type": "ATS", "id_locale": "2025-71649-en", "job_description": "Description Summary: The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for an IVR bot development team. In this role you will work within an Agile delivery team to provide solutions that address the needs of customers, agents, and representatives in our call centers. The team uses Amazon Lex and Connect services to build voice bots that allow a phone caller to self-service activities for a policy, e.g., make a payment or request a copy via email. Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As an experienced Senior Software Engineer at Liberty Mutual, you'll help reshape customer interactions, consult on highly complex projects, and solve technical problems while working in an Agile environment - and with the full backing and comprehensive benefits of a Fortune 100 company. In this role, you would Develop solutions that meet customer needs and align with technology guardrails and strategy Develop effective, defect free source code meeting business requirements and Liberty standards Troubleshoot infrastructure and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions Interact with other teams, Product Owner and other Stakeholders to understand and define user stories at a deep technical level Depict highly complex ideas, issues and designs to varied audiences Plan work out appropriately, proactively escalate issues that may impact scope, schedule, and budget Participating in Agile Ceremonies (refinement, planning, demos, retros, etc.) Mentor new developers and junior developers Identify and recommend appropriate continuous improvement opportunities Participate in remediation efforts during incident management events and/or provide consultative recommendations on viable resolutions Monitor system performance, capacity and cost and report changes Practice learning, curiosity and courage to enable strong business outcomes Explore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challenges Help lead implementation of key functional components each sprint, becoming its subject matter expert and proactively identifying any gaps in requirements Qualifications Qualifications: A minimum of five years of software engineering experience A bachelor's or master's degree in technical or business discipline, or equivalent experience Experience with AWS services for IVR, e.g., Lex, Connect and Lambda Experience with API development using NodeJS and TypeScript/JavaScript Experience with CI/CD pipelines and continuous testing Experience with application observability tools, e.g., DataDog Experience working in an Agile environment AWS or comparable certifications a plus About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Proficiency with server-side frameworks, and relational databases. Experience with the OpenAPI specification. Familiarity with event-driven System of Engagement architectures and API-driven microservices integrations. Deep understanding of layered solution designs and security considerations including access control, authentication, and secure SDLC processes. Experience with DCI/MDM systems, data ingestion pipelines, and managing cloud-scale data sets. Solid grasp of business operations, global technology trends, and financial services industry standards. Excellent negotiation, facilitation, consensus building, and influencing skills. Ability to identify cross-team patterns and deliver impactful solutions. Adaptability to fast-moving environments and changing priorities. Mindset oriented toward design thinking and test-driven development. Strong oral and written communication skills and ability to thrive in team-oriented settings. Extensive experience with Salesforce Sales, Service, and Marketing Clouds. Salesforce configuration-first approach using out-of-the-box capabilities before custom code. Creative application of Salesforce features and AppExchange products to solve complex business needs. Adherence to Salesforce best practices and platform limits. Experience with CI/CD pipelines building and deploying via the Salesforce CLI and GitHub Actions. Proven ability to configure Salesforce objects, fields, dynamic forms, record types, custom metadata, reports, and dashboards. Skilled in automating business processes with Salesforce Flow. Deep understanding of Salesforce security model including sharing rules, roles, profiles, and org-wide defaults. Development experience with Apex Triggers, Batch Jobs, Lightning Web Components, SOQL, and REST APIs. Collaborate with cross-functional teams within Global Risk Solutions to design and implement solutions that support underwriting and distribution processes while adhering to our North Star Architecture. Guide the development and enforcement of system, technical, and product standards that align with business plans and long-term strategies. Architect and implement cloud-hosted, responsive Salesforce applications integrating Java, Spring Boot, AWS, and related technologies to enhance business capabilities. Support teams that develop and maintain Salesforce integrations leveraging Connected Apps, Flows, External Services that are integrated with REST APIs to ensure seamless data exchange. 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Outcome Ownership: Define and communicate clear, measurable outcomes (OKRs) for product teams and sets at ambitious digital portfolio strategy, ensuring they are aligned with strategic business objectives and customer needs. Customer Centric: Partner with Design Team to ensure customer-driven design is prioritized, considering user pain points from usability test results and market industry knowledge to deliver a well-positioned product. Advanced knowledge product management, Agile development methodologies, and experience in organizational change management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc ) and a minimum of 10 years` experience in product development, business, marketing, technology, and/or consulting Master`s degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts across an entire business unit High level of proven outcomes managing and mentoring product managers, product owners, and people leaders Technical proficiency required to participate in program increment planning and have an informed, independent voice Strong influencing and leadership skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication and collaboration skills, both written and verbal Encourages non-hierarchical culture", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506207931", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618505954317, "name": "Assistant Director, Product Analysis", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3008-USRM-SC Product-US", "t_update": 1756126200, "t_create": 1754597580, "ats_job_id": "71653", "display_job_id": "2025-71653", "type": "ATS", "id_locale": "2025-71653-en", "job_description": "Leads complex analysis and prioritization of field-driven underwriting concerns related to automation and process efficiencies under minimal direction. Uses data and stakeholder input to identify actionable opportunities that support underwriters in achieving Direct Written Premium (DWP) targets. Acts as a subject matter expert for underwriting standards, digital workflow, and cross-line initiatives, independently managing the deployment and adoption of countrywide programs to enhance underwriting efficiency and effectiveness. Collaborates with Small Commercial leadership, Underwriting Operations Consultants, UES, Product, and Compliance teams to review and refine underwriting appetite, guidelines, and system functionality, providing strategic recommendations that influence company-wide underwriting policies and practices. Develops and leads deployment plans for new underwriting strategies and digital automation initiatives, ensuring clear ownership of communication, training, and system support tasks, and monitoring implementation effectiveness through quality assurance collaboration. Conducts high-level analyses of underwriting performance, field feedback, and system impacts to support continuous improvement initiatives, making thoughtful recommendations that drive profitability and operational excellence across assigned lines of business. Consults on complex underwriting and business process issues, educating IT and business partners on the vision, impacts of changes, and necessary adaptations to support scalable and cost-effective underwriting operations. Creates, updates, and leads training materials and sessions related to underwriting standards, workflows, and system changes, actively sharing expertise with internal teams and mentoring less experienced colleagues. Manages multiple projects of moderate to high complexity, leading work streams and coordinating cross-functional efforts to meet strategic goals and respond promptly to field escalations and emerging business needs. Project Management Professional (PMP) certification or equivalent is highly desirable. Strong understanding of project management methodologies (Agile, Waterfall, etc.) and tools (e.g., JIRA, Microsoft Project). Excellent leadership, communication, and interpersonal skills. Proven ability to manage multiple priorities and projects in a fast-paced environment. Strong analytical and problem-solving skills with a focus on delivering results. Experience with change management and stakeholder engagement strategies. 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Gather and document product requirements, clearly communicate requirements to stakeholders, and ensure accurate implementation. Act as the subject matter expert for the pricing program and assigned states, provide thoughtful recommendations that influence state decisions and help drive corporate strategy. Lead cross-functional workstreams and manage moderate to high complexity projects. Conduct complex analyses to drive and support business decisions; where necessary, conduct in depth research of competitor offerings and filings. Educate IT partners on business vision and plan, and both IT and business partners on the impact of changes. Independently manage project timelines, flag risks and develop contingency plans, escalate blockers as appropriate. Regularly update leadership and stakeholders on project progress, addressing concerns and managing communication channels. Lead job shadow discussions with less experienced analysts. Provides technical training and user support to business groups. Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, SQL, PowerBI, Snowflake). Must have strong planning, organizational, analytical, decision making and communication skills. 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Expert knowledge of DAX (Data Analysis Expressions) for complex calculations and measures. Strong proficiency in Power Query (M language) for data transformation and ETL processes. Experience in data modeling, including star schema and snowflake schema design. Familiarity with Power BI Service features such as workspaces, dataflows, paginated reports, data refresh, and gateway management. Hands-on experience integrating Power BI with Azure Data Services (Azure SQL Database, Azure Analysis Services, Azure Data Factory) is a plus. Solid understanding of SQL for querying relational databases. Knowledge of scripting languages such as Python or R for advanced analytics or custom visuals. Experience in BI governance, security, and deployment pipelines (Power BI Deployment Pipelines, ALM). Demonstrated ability to create training programs, workshops, and enablement sessions. Strong communication and interpersonal skills to facilitate collaboration and mentoring. Microsoft Power BI and related certification(s) (e.g., PL-300, PL-900, DP-500). Experience with Microsoft Fabric and Copilot features and development. Experience working with version control such as Azure DevOps and GitHub Actions. Exposure to advanced analytics, AI integration, or custom visual development in Power BI. Familiarity with other BI tools (Tableau, Qlik) for comparative advantage. Strong written and oral communication skills required Experience in communicating recommendations to senior business leaders preferred BA/BS, or relevant work experience, in Computer Science or related field preferred MBA or advanced degree in Mathematics, Computer Science, Engineering, Economics, or other quantitative discipline strongly preferred 5-7+ years of experience working in coding and data solutions design principles, particularly in open source tools and technology Help users to design, develop, and maintain advanced Power BI reports, dashboards, and data models to deliver actionable business insights. Optimize existing Power BI solutions for performance, scalability, and usability and lead optimization workshops for users. Implement and enforce best practices around Power BI development, including data modeling, DAX optimization, and Power Query transformations. Collaborate with data engineers, analysts, and business stakeholders to understand requirements and translate them into effective Power BI solutions. Lead user enablement initiatives by creating comprehensive training materials, documentation, and workshops tailored to developers and end-users. Provide hands-on training and mentorship to internal teams on Power BI development, administration, and deployment processes. Support governance and security standards within Power BI Service, including workspace management, dataset refresh schedules, and role-based access. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}