We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Arrange Independent Medical Exam and Peer Review as necessary. Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. Records and updates status notes; documents result of contacts, relevant medical reports, and duration information per file posting standards including making appropriate medical information viewable to customers in Electronic Document Management (EDM). Generates form letters following set guidelines (i.e., letters to physicians projecting disability, letters confirming medical treatment and disability and letters outlining expected outcome to employers). Authorizes payment of medical payments and/or medical treatment. Recognizes potential subrogation cases, prepares cases for subrogation and refers these cases to the Subrogation Units. High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge. Licensing required in some states. Effective analytical skills required to learn and apply basic policy/contract coverage and recognize questionable coverage/contract situations (which necessitate supervisory involvement) along with effective interpersonal skills to explain the facts and logic used to arrive at decisions in a way that the customer understands. Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence. Good telephone and typing skills required. Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506221843", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618504397039, "name": "Personal lines Territory Manager", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States"], "hot": 0, "department": "Sales - General", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1755774900, "t_create": 1746636120, "ats_job_id": "70133", "display_job_id": "2025-70133", "type": "ATS", "id_locale": "2025-70133-en", "job_description": "Developing and managing broad and diverse agency partnerships, handling 200+ agency storefronts potentially over multiple states, and optimizes territory performance. Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. Leads territory and agency management processes across multiple territories (e.g. Agency prospecting, business planning, engagement, training, compensation, plant optimization, builds and cultivates mutually beneficial agency partnerships virtually with agency ownership, management and frontline staff. Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. Using agency analysis, insights, internal partner feedback and local marketplace expertise creates and executes high quality agency strategies to achieve direct written premium, profit and new business goals. Plans include strategic and tactical components and are aligned with?key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, agency marketing & service programs and new product/program rollout support. Under limited to moderate supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. Strategically utilizes internal and external programs and tools designed to support the Independent Agent channel and Territory Manager agency management including all marketing and development programs, new business development tools and internal production/profitability data and analysis. Provides guidance on agency initiatives and contributes ideas for continuous improvement. Bachelors` Degree or equivalent industry experience. Minimum three+ years of insurance experience within a carrier or agency. Knowledge of company services, products, marketing techniques/principles and insurance industry trends. Exposure of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Working knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Strong analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Must be licensed by the state if required. 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May include entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set-up, licensing/appointment processing, power-of-attorney issuance, and resolving reconciliation problems as necessary. Review, reconcile, and update reports as required. Aids in various underwriting and support functions, which may include but is not limited to Contract/Commercial Bond and bid requests, bid entry, bid results, and state regulatory and compliance requirements. Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries and answers questions and follows up to ensure customer satisfaction. Ability to understand agency management workflows and processes, which may include but is not limited to: commissions, licensing/appointment requirements, state regulatory and compliance criteria, and Power of Attorney requests. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy. Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies. May perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Performs additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Motivated Mentor: You exercise your technical expertise while coaching and collaborating with junior software engineers. Systems-Level Engineer: You work closely with business partners to develop technical requirements and design robust, flexible product and system architectures. Forward Thinker: You lead by example, promoting continuous improvement by finding solutions that increase efficiency, accelerate technology adoption, and enhance profitability. Comprehensive understanding of agile environments. Extensive knowledge of contemporary frameworks and emerging technologies. Strong background in business operations and strategies, including global business knowledge, technology trends, and the financial services industry. Experience developing or architecting cloud-hosted, responsive web and mobile applications using technologies such as React, TypeScript, Kotlin, Swift (iOS), Apollo GraphQL, Nodejs, HTML5, and CSS3. High-level proficiency with client-side JavaScript frameworks, server-side frameworks, and NoSQL databases. Ability to identify patterns and problems across teams and deliver effective solutions. Openness and adaptability to respond to fast-moving circumstances. A design-thinking and test-driven development mindset. Excellent oral and written communication skills and a collaborative team orientation. Strong background in code review. Familiarity with event-based System of Engagement architectures and integration with API-exposing microservices. Functional testing experience, ensuring that applications meet specified requirements and perform as intended. Deep understanding of layered solutions and system designs. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505990350", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618505325883, "name": "Senior Technical Claims Specialist, Energy Complex", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Hoffman Estates, Illinois, United States", "Suwanee, Georgia, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1752257400, "t_create": 1751306400, "ats_job_id": "71040", "display_job_id": "2025-71040", "type": "ATS", "id_locale": "2025-71040-en", "job_description": "As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. 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Motivated Mentor: You enjoy honing your technical skills while guiding and collaborating with junior engineers, fostering a culture of continuous learning and innovation. Systems-Level Engineer: Partnering closely with business teams, you develop comprehensive technical requirements and design resilient, scalable product and system architectures. Forward Thinker: Leading by example, you champion continuous improvement initiatives that enhance efficiency, drive adoption of new technologies, and boost profitability. Bachelor's or master's degree in a technical or business discipline, or equivalent experience. Minimum of 10+ years of professional software engineering experience. Comprehensive understanding of Agile environments and methodologies. Extensive knowledge of contemporary software frameworks and emerging technologies. Proven experience practicing DevOps and SecOps principles. Strong background in developing or architecting cloud-hosted, responsive web applications using Java. Proficiency with server-side frameworks, and relational databases. Experience with the OpenAPI specification. Familiarity with event-driven System of Engagement architectures and API-driven microservices integrations. Deep understanding of layered solution designs and security considerations including access control, authentication, and secure SDLC processes. Experience with DCI/MDM systems, data ingestion pipelines, and managing cloud-scale data sets. Solid grasp of business operations, global technology trends, and financial services industry standards. Excellent negotiation, facilitation, consensus building, and influencing skills. Ability to identify cross-team patterns and deliver impactful solutions. Adaptability to fast-moving environments and changing priorities. Mindset oriented toward design thinking and test-driven development. Strong oral and written communication skills and ability to thrive in team-oriented settings. Extensive experience with Salesforce Sales, Service, and Marketing Clouds. Salesforce configuration-first approach using out-of-the-box capabilities before custom code. Creative application of Salesforce features and AppExchange products to solve complex business needs. Adherence to Salesforce best practices and platform limits. Experience with CI/CD pipelines building and deploying via the Salesforce CLI and GitHub Actions. Proven ability to configure Salesforce objects, fields, dynamic forms, record types, custom metadata, reports, and dashboards. Skilled in automating business processes with Salesforce Flow. Deep understanding of Salesforce security model including sharing rules, roles, profiles, and org-wide defaults. Development experience with Apex Triggers, Batch Jobs, Lightning Web Components, SOQL, and REST APIs. Collaborate with cross-functional teams within Global Risk Solutions to design and implement solutions that support underwriting and distribution processes while adhering to our North Star Architecture. Guide the development and enforcement of system, technical, and product standards that align with business plans and long-term strategies. Architect and implement cloud-hosted, responsive Salesforce applications integrating Java, Spring Boot, AWS, and related technologies to enhance business capabilities. Support teams that develop and maintain Salesforce integrations leveraging Connected Apps, Flows, External Services that are integrated with REST APIs to ensure seamless data exchange. 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Executes Go-To-Market Strategy and Strategic Distribution Plan for brand awareness, education of trading partners, and ensuring full appreciation of Liberty's product and services capabilities for Life Sciences risks. Leads pipeline development strategies for Life Sciences Industry Practice. Underwrites individual accounts (mostly new business underwriting) including risk selection, risk assessment, pricing, crafting of terms/conditions, quoting/binding, and servicing a book of business. Underwriting competency is expected based on established experience with Life Sciences risks and expectation to operate with commensurate level of underwriting authority. Upholds and exemplifies Liberty's value-proposition across the business and the market. Services existing accounts and meets with clients. Accountable for the performance of the growing Life Sciences portfolio. Assists CUO with forecasting and planning. Leads or supports projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence. Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Readily shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal partners. Degree in Business, Risk Management, or Scientific Field or equivalent typically required A minimum of 10 years of progressive underwriting experience, including a minimum of 2 years of proven underwriting management experience is preferred CPCU or professional insurance designation preferred Proven track record of developing and underwriting profitable business Proven analytical ability to evaluate high impact underwriting exposures specific to all Property and Liability Lines of Business for Life Sciences risks Demonstrated ability to communicate complex analyses and information in understandable written and/or oral directives to other persons in the organization for underwriting or training purposes Demonstrated effective communication and interpersonal skills in dealing with internal and external stakeholders required Demonstrated comprehension of the most complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}