We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Innovation and Thought Leadership: Stay at the forefront of industry trends and emerging practices in product development, bringing new ideas and opportunities to the organization. Team Leadership & Development: Mentor and inspire a team of Product Managers and Product Owners, fostering a culture of collaboration, accountability, and high performance. Lead by example in adopting agile practices and a growth mindset. Help oversee their respective agile teams and stakeholders to align priorities, remove roadblocks and secure resources. Works closely with IT and other Business counterparts to ensure resource alignment in support of Portfolio vision and roadmaps. Business Knowledge: Deeply understand the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets. Outcome Ownership: Define and communicate clear, measurable outcomes (OKRs) for product teams and sets at ambitious digital portfolio strategy, ensuring they are aligned with strategic business objectives and customer needs. Customer Centric: Partner with Design Team to ensure customer-driven design is prioritized, considering user pain points from usability test results and market industry knowledge to deliver a well-positioned product. 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Executes Go-To-Market Strategy and Strategic Distribution Plan for brand awareness, education of trading partners, and ensuring full appreciation of Liberty's product and services capabilities for Life Sciences risks. Leads pipeline development strategies for Life Sciences Industry Practice. Underwrites individual accounts (mostly new business underwriting) including risk selection, risk assessment, pricing, crafting of terms/conditions, quoting/binding, and servicing a book of business. Underwriting competency is expected based on established experience with Life Sciences risks and expectation to operate with commensurate level of underwriting authority. Upholds and exemplifies Liberty's value-proposition across the business and the market. Services existing accounts and meets with clients. Accountable for the performance of the growing Life Sciences portfolio. Assists CUO with forecasting and planning. Leads or supports projects and initiatives to help grow Liberty's Life Sciences Industry Practice, designed to drive underwriting and process excellence. Models effective collaboration across teams, stakeholders and partners (e.g., Distribution, Operations, UW Support, Claims, Actuarial, Directors of Underwriting in North America). Has strong knowledge of key legal cases, legislation and regulation impacting area(s) of underwriting expertise and the Life Sciences industry. Readily shares knowledge based on technical expertise, including providing external thought-leadership. Mentors, coaches, and trains other underwriters and internal partners. 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Contributes to planning and strategy development for the business area owned by manager. Drives a culture of underwriting excellence across entire portfolio. Drives change initiatives within the team. Maintains a visible external profile and excellent relationships with external brokers/agents, partners and stakeholders, leveraging these relationships to help the team achieve their goals and expand their own networks. Acts as a point of escalation/referral on particularly tricky or novel underwriting decisions. Upholds and exemplifies Liberty`s value proposition across the business and market. May cover for manager where required. Accountable for the performance of a portfolio underwritten by the team. Ability to quickly learn a complex proprietary underwriting platform required. May underwrite specific policies and deliver the work of an Underwriter on rare occasions. 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May include entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set-up, licensing/appointment processing, power-of-attorney issuance, and resolving reconciliation problems as necessary. Review, reconcile, and update reports as required. Aids in various underwriting and support functions, which may include but is not limited to Contract/Commercial Bond and bid requests, bid entry, bid results, and state regulatory and compliance requirements. Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries and answers questions and follows up to ensure customer satisfaction. Ability to understand agency management workflows and processes, which may include but is not limited to: commissions, licensing/appointment requirements, state regulatory and compliance criteria, and Power of Attorney requests. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy. Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies. May perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Performs additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Builds simple tools and queries for others to use. Performs the underlying analysis on projects important to the SBU. Provides recommendations on the appropriate tools and techniques to perform analysis. Leads own workstreams on medium to long-term or moderate to high complexity projects. May manage aspects moderate complexity projects including members within and outside team. Conducts competitive intelligence and understands market trends. Monitors and interprets developments, and use to inform strategic direction. Serves as ad hoc resource for less experienced analysts. Occasionally mentors' others as requested. May, with limited supervision, conduct analysis to evaluate and implement vendor products. Using information gathered from analysis and research, provides franchise tactical recommendations on a countrywide basis for distribution channels while supporting changes for unique situations. 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Monitor execution against the appetite and correct situations where objectives are not being met. Develop processes and procedures to support critical business imperatives and ensure they align with broader Risk Management strategic objectives. Lead the region's selection, development and management of underwriters needed to achieve business objectives. Ensure that expertise is fostered through development, coaching and mentoring mechanisms. Motivate and inspire employees to do their best work by creating an inclusive and innovative culture where each individual feels valued and thrives. Collaborate with other functions and support initiatives in the areas of product development, operations, process, technology, distribution and claims management. Manage relationships with key internal stakeholders in order to identify opportunities for improvement to drive customer value. Monitor / measure region results and implement relevant action plans to address gaps and reinforce success. 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