We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. Leads territory and agency management processes across multiple territories (e.g. Agency prospecting, business planning, engagement, training, compensation, plant optimization, builds and cultivates mutually beneficial agency partnerships virtually with agency ownership, management and frontline staff. Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. Using agency analysis, insights, internal partner feedback and local marketplace expertise creates and executes high quality agency strategies to achieve direct written premium, profit and new business goals. Plans include strategic and tactical components and are aligned with?key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, agency marketing & service programs and new product/program rollout support. Under limited to moderate supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. Strategically utilizes internal and external programs and tools designed to support the Independent Agent channel and Territory Manager agency management including all marketing and development programs, new business development tools and internal production/profitability data and analysis. Provides guidance on agency initiatives and contributes ideas for continuous improvement. Bachelors` Degree or equivalent industry experience. Minimum three+ years of insurance experience within a carrier or agency. Knowledge of company services, products, marketing techniques/principles and insurance industry trends. Exposure of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Working knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Strong analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Must be licensed by the state if required. 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Including a deep understanding of customer operations and industry exposures to develop strategies to mitigate risk. Leadership: Having the ability to collaborate, innovate, influence, and inspire those around them to meet a common goal. This includes mentoring and coaching, owning personal and career growth aspirations, and becoming a leader in their field. Continuous Improvement: Having a growth mindset that allows for continuous improvement of work product and service delivery in a collaborative way that provides consistent innovation. Relationship Building: Ability to form and sustain relationships at all levels of customer organization and become a trusted influencer in order to impact business objectives. Works with a sense of urgency and handles setbacks/feedback with a growth mindset. Ability to develop and maintain relationships with customers, peers, and industry contacts. 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Report progress, challenges, and results regularly to stakeholders and leadership. Coordinate closely with the data office and research team, including understanding technical requirements and journey triggers to effectively send review requests at the right moment. Minimum of 5 years of experience in program management, with a strong preference for candidates who also have market research experience. Proficiency in data analytics, data manipulation, and dashboard/report creation. Strong customer experience strategy background with the ability to translate insights into actionable plans. Exceptional organizational skills and experience managing complex, cross-departmental initiatives. Excellent story-building and presentation skills (PowerPoint expertise required). Proven ability to communicate effectively and coordinate across diverse teams and departments. Experience working with corporate data offices, technical data requirements, and journey triggers is a strong plus. Familiarity with AI-driven data analysis tools and unstructured data processing is highly desirable. Bachelor's degree with 5 or more years of business experience applying market research to business planning. Advanced business degree preferred. Knowledge of insurance a plus. Knowledge of primary, secondary, and database analysis research methodologies. Knowledge of SPSS or SAS statistical program. Knowledge of database querying tools. 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