We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Agents and Brokers objectives through successful negotiations. Develops and maintains the relationship through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Includes independently marketing Ironshore products to brokers. Travel to take client meetings and broker meetings. Portfolio Management: Manages a book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share with preferred brokers. Includes new business goals. Service Value Proposition: Understands and articulates the specialized services Liberty can offer our Cyber/Technology liability insureds and how they compare to those provided by our competitors. 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Skilled in utilizing tools such as Splunk and Datadog to extract insights and troubleshoot issues Experience working in Agile teams with a solid understanding of how to use agile metrics to inform areas of improvement Excellent analytical skills as well as communication skills both verbal and written. 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Understands rating plans and how to apply rates upon registration and may assist with rating scenario entry. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy. Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies. May perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Participates in User Acceptance Testing as assigned. Performs additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Under minimal direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. Designs proof-of-concept solutions utilizing a comprehensive understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Acts as a technical leader and mentor to lower level associates. Designs and develops data solutions that enables effective self-service data consumption, and can describe their value to the customer. Works with stakeholders in defining metrics that are impactful to the business. Prioritizes efforts based on customer value. Has a comprehensive understanding of Agile techniques. Can set expectations for deliverables of high complexity. Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. Ensures data solutions include deliverables required to achieve high quality data. Displays a working understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, business definitions, compliance, and data security to project work. Has a comprehensive understanding of Business Intelligence tools, including visualization and user experience techniques. Can set expectations for deliverables of high complexity. Works with IT to help scale prototypes. Demonstrates a strong understanding of new technologies as needed to progress initiatives. 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Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Identifies business processes to review. Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners. Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. Analyzes information to identify trends, patterns, gaps and insights. Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function). Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. Supports report development for reports/dashboards considered complex in nature. Develops presentations and shares findings as well as recommendations. Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. Assist with Knowledge Management Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills. Strong business operations knowledge to include understanding the function's value chain and market conditions. Solid ability to support change and impart value within an organization. Solid project management skills as part of implementing business process changes. Strong knowledge of available data sources, strengths and shortcomings. May also be relevant based on the particular needs of the position Advanced knowledge of Excel and solid knowledge of database software. Solid knowledge of business intelligence tools preferred. 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Develops, constructs, tests and maintains data architectures for data platform, databases, analytical/reporting, or data science systems. Establishes and builds data systems including providing standards, policies, practice, procedures, governance and quality assurance for data deliverables. Bachelor's or Master's degree in technical or business discipline or equivalent experience, technical degree preferred. Minimum 5+ years of data engineering / data modeling experience. Extensive data modeling experience using industry standard methodologies and tools (Erwin, UML) Extensive experience with both relational (Postgres) and dimensional data modeling (Snowflake, SSAS). Extensive experience developing DDL for cloud platforms (Amazon Redshift, Amazon Aurora, Snowflake) preferred. Extensive experience utilizing data governance (Informatica IDMC). Experience working with AWS preferred. Experience deploying DDL within Amazon AWS (Redshift, Aurora, Snowflake) preferred. Experience building ETL pipelines preferred. Experience building automation into data modeling and deployments. Experience working with financial data. Experience with insurance industry preferred. Must be proactive and self-driven, demonstrate initiative and be a logical thinker. Strong leadership, communication, collaboration skills with a track record of taking solution ownership. 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Looks to strengthen these relationships and develop new ones. Contributes ideas for product development and participates in development and execution. Contributes to team projects (e.g., process / tool improvement). Understands the work implications of relevant legislation and regulation. Collaborates effectively across teams, stakeholders, and partners (e.g., UW Support, Claims, Actuarial, Directors of Underwriting in GRS North America). Mentors junior underwriters and new hires (not as a line manager). May analyze department's portfolio and make suggestions for development. May recognize and communicate emerging trends of exposures within line of business expertise. 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Deep understanding of the mechanics of the Agile framework or method and the ability to teach the specific roles, work products, and activities to team members and stakeholders. Increases team knowledge of Agile/Lean topics helping them understand \"why\" practices work not just \"how\". Observes & provides consistent, impactful feedback for team Agile development. Understands the impact and supports the vision for change within their organization. Develops a network of change agents to promote change and manage resistance to change. Mentors less experienced Scrum Masters and other Lean-Agile leaders. Actively seeks coaching & mentoring from more experienced SMs & coaches on Lean-Agile techniques and mindset and guides them on their personal change and growth journey. Takes an active role in the transition to & implementation of a scaling framework, with guidance from more experienced SMs and Agile Coaches. 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