We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Plans include strategic and tactical components and are aligned with?key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, agency marketing & service programs and new product/program rollout support. Under limited to moderate supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. 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Working knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Strong analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Must be licensed by the state if required. 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Report progress, challenges, and results regularly to stakeholders and leadership. Coordinate closely with the data office and research team, including understanding technical requirements and journey triggers to effectively send review requests at the right moment. Minimum of 5 years of experience in program management, with a strong preference for candidates who also have market research experience. Proficiency in data analytics, data manipulation, and dashboard/report creation. Strong customer experience strategy background with the ability to translate insights into actionable plans. Exceptional organizational skills and experience managing complex, cross-departmental initiatives. Excellent story-building and presentation skills (PowerPoint expertise required). Proven ability to communicate effectively and coordinate across diverse teams and departments. Experience working with corporate data offices, technical data requirements, and journey triggers is a strong plus. 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