We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Commitment to achieving Associateship in the Casualty Actuarial Society. Passing grades on a minimum of 2 Casualty Actuarial Exams is required. Prior experience and knowledge of basic actuarial techniques and standards and insurance operations. Solid oral and written and presentation communication skills. Solid interpersonal skills and the ability to work in a team environment as well as independently. Ability to exercise discretion and apply independent judgment and critical thinking skills in execution of assignments. Ability to balance multiple projects with some direction. 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Join us to lead two high-energy, high-impact agile squads building/enhancing AI-backed voice and digital self-service experiences that simplify and automate customer experiences across Claims and Service journeys, lower cost-to-serve, and provide top tier customer service. What makes this role exciting Big, meaningful impact: You'll shape end-to-end experiences across Claims, Billing, Finance, and Service at scale. Modern tech + real-world outcomes: AI voice bots, smart routing, right-channeling to text, digital adoption and measurable results like higher containment, faster resolutions, and reduced handle time. Two squads, one mission: Get the opportunity to lead multiple squads focused on similar tech but work with a diverse set of stakeholders across the organization Complex problems, elegant solutions: From hurricane event scalability to same-call task completion, you'll turn data, design, and operations into customer wins. What you'll own Product strategy and outcomes Define and socialize a clear vision, roadmap, and OKRs for IVR and cross-channel self-service across Claims, Billing, Finance, and Service. Champion right-channeling and digital adoption to meet customers where they are voice, text, and app. Delivery and prioritization Own and prioritize backlogs for two agile squads; write crisp epics, features, and stories with clear acceptance criteria. Lead discovery, experimentation, innovation, and A/B tests to prove value before we scale. Data-driven personalization and routing Partner with Data Science, Analytics, Architecture, and Ops to use customer and Claims datasets for advanced call routing that balances cost-to-serve with same-call completion. Leverage interaction history to personalize self-service or escalate context to agents when it matters. Operational excellence Build event resiliency to keep call centers operating and customers automatically and seamlessly supported during surges. This is when they need us most. Integrate agent assist/context alignment so reps start every call with the right info and finish faster. Stakeholder leadership Align strategy and delivery across UX, Ops, Tech, Data, Finance, and more; turn complexity into coordinated action. Communicate progress, insights, and results clearly and often tailored to executives, partners, and front-line teams. Who you are A strategic product leader who loves complex service ecosystems and can translate ambiguity into a crisp plan. A critical thinker with a bias for action hypothesis-first, data-powered, experiment-driven. A relationship builder who can align execs, engineers, analysts, designers, and operations around shared outcomes. A clear, compelling communicator who inspires confidence and momentum. What you bring 7+ years in product ownership/management, service operations, or contact center transformation (claims experience strongly preferred) Proven process improvement expertise; Six Sigma Green/Black Belt or equivalent experience Leadership/people management or significant cross-functional leadership experience Project/program management; strong backlog management and delivery discipline in Agile environments Advanced education in operational leadership, operations/industrial engineering, service design, or business (MBA or similar a plus) Hands-on experience with IVR/voice bots, right-channeling, or contact center optimization; familiarity with conversational AI/NLU a plus Strong data literacy: funnel analytics, A/B testing, routing performance metrics, containment, AHT, FCR, cost-to-serve Exceptional stakeholder management and communication skills across technical and non-technical audiences You'll partner closely with Insights & Solutions Process; Insights & Solutions Analytics & Workforce Management; Insights & Solutions Channel Operations Customer Experience Research & Design Claims Front Line Operations; Claims Service Center; Claims Technology Service Technology; Customer Response Center; Service Solutions Platforms IT Data Office; Data Science; USRM Strategy Finance Innovation Groups How you'll know you're winning Rising self-service containment and digital adoption Faster cycle times and lower AHT with improved first-contact resolution Smarter routing that lifts same-call completion and reduces cost-to-serve Event resiliency that keeps customers supported during surges Happy stakeholders who see clear outcomes and customers who feel the difference Why you'll love it here Mission-driven work at the intersection of AI, design, data, and operations Autonomy to shape strategy and the mandate to drive measurable outcomes A collaborative, supportive culture that celebrates learning, curiosity, and continuous improvement If you're energized by turning complex claims and service journeys into simple, smart experiences powered by AI - and you love leading talented teams to big outcome we would love to meet you. Apply now and help us build what great feels like. Qualifications Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams Master's degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Develops strong stakeholder relationships and influencing across multiple organizational boundaries Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs Ability to lead varied audiences through census building Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal Knowledge of insurance industry preferred Knowledge of relevant products and portfolio strongly preferred Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506326279", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618506286382, "name": "Actuary, Personal Lines Countrywide Auto Analytics", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Actuarial", "business_unit": "3001-USRM-Risk Analytics-US", "t_update": 1756486080, "t_create": 1756407000, "ats_job_id": "71998", "display_job_id": "2025-71998", "type": "ATS", "id_locale": "2025-71998-en", "job_description": "convey complex insights to stakeholders effectively. Support the establishment and communication of transparent growth and profitability targets for new and in-force business, ensuring alignment with both calendar-year and accident-year objectives. Drive in-depth analytical studies to compare recent performance against business objectives, offering actionable recommendations for product and process improvements. Leverage strong technical skills to identify data attributes needed to complete work and the ability to compile them from US Retail Market (USRM) data sources, often without being able to rely on existing datasets. As needed, develop and validate innovative metrics to explain results in clear and actionable ways. Implement techniques to identify business deterioration and/or adverse selection and provide recommendations to improve results when performance falls below expectations. Develop a deep and robust understanding of the Auto Product, Coverages, and Processes to provide expertise and guidance to the organization as needs arise. Become a subject matter expert, assisting junior analysts and peers across the organization with complex analytical tasks and fostering an environment of collaboration. Experience conducting strategic analysis utilizing multiple actuarial techniques Bachelor's degree required; Master's degree preferred. Associateship or Fellowship in the Casualty Actuarial Society (ACAS/FCAS) or in Society of Actuaries (ASA/FSA) designation preferred or comparable education/designation with relevant experience. Minimum 5-7 years relevant experience required. Sound knowledge of actuarial techniques and standards, as well as other business operations including financial, underwriting, legal, statistics, claims, sales, etc. Advanced communication and interpersonal skills and ability to build relationships and interact effectively with others within and outside the organization. Ability to motivate and mentor peers and motivate and train subordinates. Advanced computing skills (MS Office Excel, SAS, etc.) with ability to build complex models.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506286382", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618506247448, "name": "Transformation & Change Communications Senior Consultant", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Washington, Washington, DC, United States", "New York, New York, United States", "Portsmouth, New Hampshire, United States", "Hartford, Connecticut, United States", "Alexandria, Virginia, United States", "Baltimore, Maryland, United States", "Hoboken, New Jersey, United States", "Simsbury, Connecticut, United States"], "hot": 0, "department": "Marketing & Communications", "business_unit": "0021-People, Purpose & Brand-US", "t_update": 1757213760, "t_create": 1756403280, "ats_job_id": "71996", "display_job_id": "2025-71996", "type": "ATS", "id_locale": "2025-71996-en", "job_description": "Design and deliver communications and engagement plans that support transformation across GRS. Create compelling content (presentations, newsletters, FAQs, talking points) and prepare materials for leadership and employee forums. Partner with workstreams and business units, providing tools, templates, and best practices for internal communications. Build and maintain the case for change, ensuring messages evolve and resonate with employees at all levels. Drive adoption and behavior change by orchestrating communications and change management activities across functions. Measure effectiveness, gather feedback, and continuously refine strategies. Comfortable navigating a highly matrixed organization and partnering with external consultants. This role is a hybrid opportunity preferably based in Boston, New York, or Washington, DC. The incumbent will be required to travel to Boston with some regularity if not Boston-based. 7+ years of progressive experience in communications, change management, and transformation roles, with demonstrable hands-on experience supporting large-scale, enterprise transformations (company-wide technology rollouts, M&A, global operating model changes, major process transformation or culture change). Expertise in shaping clear, compelling narratives for large-scale change. Strong writing, storytelling, and content development skills. Ability to influence and build trusted relationships with executives and stakeholders. Proven track record shaping and executing communication strategies for complex stakeholder groups across multiple geographies and functions Comfort operating in fast-paced, ambiguous environments. 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Research and identify drivers of performance and trends and develop actionable rate and non-rate recommendations to drive profit improvement and profitable growth. Develop line-of-business expertise for the personal condo product and deliver robust profitability views that reflect the latest opinions on experience, trends, and initiatives. Provides Actuarial support required for rate filings. Effectively communicate project/analysis findings and recommendations to team members and stakeholders throughout the organization. Build effective stakeholder relationships and influence decisions and actions on recommended product strategies. Lead and support crossline initiatives and other ad hoc projects as necessary. Proactively identify and act on method and process improvement opportunities. Practice and promote analytical, documentation, and other Actuarial best practices. Proven math and analytical skills, as normally acquired through the pursuit of a Bachelor's degree in Mathematics, Statistics, Economics, Actuarial Science, or related field. Commitment to achieving Fellowship in the Casualty Actuarial Society. Passing grades on a minimum of 2 Casualty Actuarial Exams is required. Minimum 2-4 years relevant experience required. Prior experience and knowledge of basic actuarial techniques and standards and insurance operations. Solid oral and written and presentation communication skills. Solid interpersonal skills and the ability to work in a team environment as well as independently. Ability to exercise discretion and apply independent judgment and critical thinking skills in execution of assignments. Ability to balance multiple projects with some direction. Intermediate MS Office Excel and SAS skills Ability to build simple models; Programming skills are desirable.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506244689", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618506236566, "name": "Senior Claims Resolution Specialist II, No Fault - Michigan Litigation", "location": "Southfield, Michigan, United States", "locations": ["Southfield, Michigan, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1756988700, "t_create": 1756322940, "ats_job_id": "71984", "display_job_id": "2025-71984", "type": "ATS", "id_locale": "2025-71984-en", "job_description": "Michigan residency required. This is a remote position. Responsible for the investigation, evaluation and disposition of medical cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present moderate to high exposure or complex coverage or liability issues, under limited supervision. Recognizes and develops countermeasures of problems of larger scope and complexity. Advanced knowledge of coverage, medical, and complex claims handling procedures. Must be knowledgeable of state and federal laws in the jurisdiction in which incumbent operates. A full working knowledge of claims operations and procedures is required. Strong written and oral communication skills required as well as good interpersonal, analytical and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 5-7 years of directly related experience. Ability to obtain proper licensing as required. Investigates claims to determine liability, medical necessity, causality. Reviews and verifies coverage and recommends ultimate resolution on assigned cases in excess of their authority to local claims manager and Home Office. Resolves claims within authority. Identifies potential suspicious claims or possible third party for subrogation. May be considered the office litigation coordinator and responsible for managing the practices and billing activities of outside and in-house counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Ensures accurate reserves and settlement authority and adjusts as warranted. Recommends reserve increases on cases in excess of authority. Reviews medical records and bills to verify claimed treatment is causally related to the accident and is reasonable and necessary given facts of the claim. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. May assist in the absence of the Claims Team Manager. Identifies and refers potentially fraudulent claims to the Special Investigation Unit. May represent the company on matters involving state or federal regulatory agencies. Recognizes continuous improvement opportunities and develops problem statements and countermeasures for implementation commensurate with the parameters of current assignment. May be involved in special projects at the direction of local management.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506236566", "isPrivate": false, "latlongs": "42.4733688,-83.2218731"}, {"id": 618506236036, "name": "Manager of Workers Compensation and Property Claims Analytics", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Analytics", "business_unit": "3026-GRS-North America-US", "t_update": 1756479360, "t_create": 1756317600, "ats_job_id": "71982", "display_job_id": "2025-71982", "type": "ATS", "id_locale": "2025-71982-en", "job_description": "Build and continuously improve analytics that help the Claims organization understand performance at a detailed level. Partner closely with field claims, claims operations/practice teams, and analytics teams across the company to share best practices and learnings. Create benchmarking tools and performance insights for Workers Compensation and Commercial Property. Analyze claims outcomes and the impact of claims initiatives; recommend actions based on data. Set and track claims strategies; report results clearly with quantitative evidence. Spot problems and develop analytical solutions that improve business unit profitability. Lead monthly operational reviews with senior leadership; provide meaningful metrics and analysis and improve the process over time. Help shape the strategy of the Claims organization as part of line-of-business leadership teams. Strong knowledge of analytical methods and financial metrics. Experience with claims operations and financial planning is helpful but not required. Workers Compensation experience and understanding of medical data are preferred. Excellent communication and relationship skills; ability to inspire others and work across diverse teams. Strong strategic thinking: make complex decisions, innovate, and handle ambiguity. Outstanding analytical, quantitative, and problem-solving skills with a track record of influencing senior leaders. Bachelor's degree in business, economics, finance, mathematics, statistics, or another quantitative field. 10+ years of experience, including leadership experience; insurance experience preferred. Proven experience leading an analytics team (required). FCAS/ACAS or data science experience is a plus, but this is not an actuarial or data science role. 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Own and continuously improve monthly reporting and monitoring. Support end-to-end pricing tool application projects from development through successful implementation. Gather, organize, and reconcile complex datasets required for monthly reporting and analyses. Build, maintain, and enhance analytical tools that inform pricing decisions and portfolio management. Conduct complex analyses to identify trends, anomalies, book mix insights, and performance drivers. Make thoughtful recommendations to streamline processes and enhance monthly reporting output to better support business needs. Present clear, actionable findings to business partners, managers, and senior leadership. Collaborate closely with the Underwriting, Finance, Product Management, and Actuarial teams to support portfolio monitoring and consult on business issues, as needed. Respond to ad-hoc analysis requests and provide training and support to field teams and other business groups as needed. Create and facilitate training materials and sessions to ensure effective use of pricing and reporting tools. Work collaboratively within the pricing team to share knowledge, brainstorm solutions, and solve problems. Conduct moderate to highly complex analysis under general direction. Proven ability to work with complex data sets: gathering, manipulating, querying, consolidating, and testing for reasonability. Proficiency in R and SQL programming for data analysis and tool development. Familiarity with actuarial concepts. Exceptional ability to convey complex information clearly and concisely. Strong organizational skills and the ability to manage multiple priorities effectively. Self-motivated with a proactive approach to problem-solving and continuous improvement. Bachelor's degree in business, economics, or other quantitative field. Minimum 3 years, typically 4 years or more of relevant work experience. 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