We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504919241", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504919238, "name": "Associate Gold Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1750094340, "t_create": 1749752700, "ats_job_id": "70699", "display_job_id": "2025-70699", "type": "ATS", "id_locale": "2025-70699-en", "job_description": "Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504919238", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504913204, "name": "Workers Compensation Claims Specialist", "location": "Westborough, Massachusetts, United States", "locations": ["Westborough, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1749834900, "t_create": 1749726780, "ats_job_id": "70690", "display_job_id": "2025-70690", "type": "ATS", "id_locale": "2025-70690-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 1-2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims preferred. 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Join the User Experience organization at Liberty Mutual! The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations. About the team: You'll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers. About this role: We're looking for a UX Content Designer to join our UX Product Design team to support the modernization and optimization of our Small Commerical agent quoting experiences. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improvin satisfaction, and reducing expenses and tech costs. You'll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners. You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business owners, engineers, and product owners to understand the business vision and objectives. You will collaborate daily with the broader team to deliver content solutions that meet user needs and business goals. In this role, you will: Work in an agile environment. You'll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers. Identify content opportunities. You'll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language. Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium. Continuously seek and integrate user feedback. You'll evaluate UX effectiveness and determine where and how to optimize content. Coordinate across multiple projects and workstreams. You'll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. This role might be for you if: You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners. You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications. You have supported multiple agile software engineering teams in a scrum methodology environment. You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc. You're analytical, and you love to synthesize complex information. You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results. Qualifications As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field Experience leading content initiatives from ideation through implementation Exposure to human-centered design practices and product development methodologies Strong attention to detail and ability to manage multiple projects simultaneously Exceptional written and oral communication skills Comfortable interacting with all levels of the company Ability to present projects and status reports Strong relationship building, networking, and collaboration skills About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Research and evaluate AI technologies and tools relevant to auto rating, modeling and underwriting workflows. Develop and recommend AI-driven strategies to simplify and optimize the OneAuto Product delivery and development roadmap. Propose and pilot AI solutions that can automate repetitive tasks, improve accuracy, or enhance decision-making. Stay up-to-date with emerging AI trends and assess their applicability to our business needs. Document findings, create presentations, and communicate recommendations to stakeholders. Support the implementation and continuous improvement of AI-powered initiatives within the OneAuto program. Knowledge of auto insurance rating methodologies with hands-on experience working with relevant data sets such as pricing configurations, underwriting, forms development, third party data, telematics, coverage details, claims etc. Familiarity with regulatory requirements and compliance considerations related to auto insurance pricing and rating. Experience working with AI, machine learning, or automation technologies, preferably in insurance or financial services. Strong analytical and problem-solving skills with the ability to break down complex processes. Excellent communication skills and ability to work independently as an individual contributor. Demonstrated ability to identify business opportunities for AI integration and deliver practical solutions. Passion for innovation and continuous learning in emerging technologies. Experience managing AI projects, including model development, validation, and rollout in production. Excellent communication skills to explain AI model outputs and business impacts to non-technical stakeholders. Advanced degree in Data Science, Computer Science, Statistics, Actuarial Science, or a related field. Prior experience in insurance technology (InsurTech) or auto rating transformation projects. Knowledge of fairness and bias mitigation techniques in AI models applied to insurance. Experience with Agile methodologies and DevOps practices for AI model lifecycle management. Bachelor's degree in business, economics, or other quantitative field Minimum 7, typically 10 years or more of relevant work experience Master's degree and/or ACAS or similar designation beneficial Proficient in Excel, PowerPoint, and data analysis software (eg, SAS, Access) Must have good planning, organizational, analytical, decision-making and communication skills Experience managing projects preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504882004", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504881719, "name": "Financial Analyst, STP I", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Seattle, Washington, United States"], "hot": 0, "department": "Analytics", "business_unit": "3006-USRM-Finance-US", "t_update": 1750101780, "t_create": 1749577860, "ats_job_id": "70662", "display_job_id": "2025-70662", "type": "ATS", "id_locale": "2025-70662-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504881719", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504881718, "name": "Senior Claims Process Owner - Medical Litigation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1749732240, "t_create": 1749577560, "ats_job_id": "70661", "display_job_id": "2025-70661", "type": "ATS", "id_locale": "2025-70661-en", "job_description": "Knowledge/understanding of No Fault statutory coverage application, state nuances in dispute handling and experience in establishing litigation strategy for the larger No Fault states (NY, NJ, FL, MI) is required. Minimum 10 years No Fault claim handing experience, 3 years specific to litigation handling and 5 years in a Process type role is required. Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays a solid understanding of the function`s strategy (i.e. Claims) Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOB`s vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Expert understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end to end complex process or multiple process steps to drive to a best-in-class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations. Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process. Understands and communicates business risks effectively and develops mitigation plans to reduce risks. Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts. Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others. Independently and expertly develops process maps for their processes, leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504881718", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504879283, "name": "Senior Business Analyst, Claims Process & Insights", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1749755580, "t_create": 1749570240, "ats_job_id": "70659", "display_job_id": "2025-70659", "type": "ATS", "id_locale": "2025-70659-en", "job_description": "Provides advanced operational and consultative support to conduct more complex business operations analysis within GRS Process and Insights - US Casualty Claims. Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Identifies business processes to review. Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners. Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. Analyzes information to identify trends, patterns, gaps and insights. Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function). Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. Supports report development for reports/dashboards considered complex in nature. Develops presentations and shares findings as well as recommendations. Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. Assist with Knowledge Management Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills. Strong business operations knowledge to include understanding the function's value chain and market conditions. Solid ability to support change and impart value within an organization. Solid project management skills as part of implementing business process changes. Strong knowledge of available data sources, strengths and shortcomings. May also be relevant based on the particular needs of the position Advanced knowledge of Excel and solid knowledge of database software. Solid knowledge of business intelligence tools preferred. 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