We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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prioritizing work utilizing the USRM business priorities, as well as working alongside and mentoring junior researchers Spearhead custom, unique and highly complex research initiatives to inform our servicing strategies, directly impacting our user experiences and driving business outcomes Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards Lead high-visibility research projects, collaborating closely with key stakeholders such as Insights & Solutions, Design, Product Solutions, and more Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 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Advanced business degree preferred. Broad knowledge of different types of marketing research, including the benefits and limitations of each. Demonstrated ability to interpret complex research results, apply them to business issues, and make recommendations for action. 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In partnership with Marketing Director, works with internal and external stakeholders to develop and implement communication programs and initiatives. Leads projects with a low to moderate degree of cross-functional impact and visibility with a range of associated deliverables across many mediums (e.g., print, digital, experiential) Projects typically require buy-in and engagement from cross functional partners. In partnership with Marketing Director, effectively builds consensus and alignment to gain commitment from partners for projects. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Helps to identify new practices to drive efficiency, effectiveness, and quality for assigned and aligned tactics and deliverables Helps to develop new initiatives and opportunities based on an understanding of the needs of the business. In partnership with Marketing Director, establishes and evaluates metrics and performance benchmarks for all marketing communication programs. Demonstrates openness, logic, and sound reasoning to address others' concerns and gain support from cross-functional partners and Marketing leadership. Independently leads meetings with a variety of stakeholders, from marketing colleagues to cross-functional business partners. Effortlessly tailor's messages to audience, including Marketing, Distribution, and cross-functional partners. Constructs presentations that are well-organized and support recommendations rooted in business need. Gains buy-in from stakeholders. Bachelor`s degree with a concentration in Marketing, Business Administration or Communications preferred or equivalent experience required. Minimum 5 years of relevant and progressively more responsible experience within a marketing driven organization. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}