We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Handles special customer situations and problems to ensure timely resolution. Performs prospect and service work as necessary. Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations of the department, business unit or market partner. Evaluates customer prospect and service levels, Risk Control Consultant workloads, and regional capacity. Evaluates, monitors and documents Risk Control Stewardship service levels. Participates in actively acquiring and retaining profitable business. Provides consultation, information and expert analysis to assist the account team with new business solicitation, and renewals. Keeps underwriting , account and Risk Control team apprised when significant changes occur in a customer's operations, exposures, ownership or organizational structure. Participates in prospecting new business and developing service agreements fosters new partnerships and strengthens existing relationships with customers and business unit/market partners. Evaluates use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, net gain in book of business and other key indicators. Identifies opportunities and may design projects that improve results and increase the number and quality of services customers choose to buy. Provides major loss source analyses, products and training. Fulfills risk assessment and service requirements as assigned. Trains field and Home Office employees in service related functions and activities. Designs and implements customer training programs. Makes presentations at customer training and other functions Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing) Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite Knowledge and skills required are normally acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE Travel may be required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497121217", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 618496946548, "name": "Service Director, Risk Control", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "New York, New York, United States", "Philadelphia, Pennsylvania, United States", "Marlton, New Jersey, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1715687700, "t_create": 1712232900, "ats_job_id": "63536", "display_job_id": "2024-63536", "type": "ATS", "id_locale": "2024-63536-en", "job_description": "Develops effective relationships with customers, business partners and peers to coordinate service arrangements, programs and procedures. Handles special customer situations and problems to ensure timely resolution. Performs prospect and service work as necessary. Evaluates customer prospect and service levels, Loss Prevention Consultant workloads, and regional capacity. Evaluates, monitors and documents Loss Prevention Stewardship service levels. Participates in actively acquiring and retaining profitable business. Provides consultation, information and expert analysis to assist the account team with new business solicitation, and renewals. Participates in prospecting new business and developing service agreements fosters new partnerships and strengthens existing relationships with customers and business unit/market partners. Evaluates use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, net gain in book of business and other key indicators. Provides major loss source analyses, products and training. Fulfills risk assessment and service requirements as assigned. Designs and implements customer training programs. Bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum of 6 to 8 years relevant experience in loss prevention or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing). Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite. 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Understanding of common DS/ML tools. Understanding of data science concepts and methodologies. Understanding of basic actuarial concepts and other product specific nuances that impact technical design of modeling products. Demonstrate understanding of strategic goals of individual segments and broader Business Unit goals. Some awareness of relevant cross functional priorities. Strong understanding of relevant data sources, tools and common statistical principles. Proactively own, design and lead highly complex, accurate and timely analysis that is insightful and produces actionable results for stakeholders. Own data and results of analysis and recommendation, and ensure the accuracy of the output of any given project. Understand limitations/trade offs of tools available and designs projects accordingly. Advise on tools and project design. Ensure design and monitoring aligns with roadmap. Some understanding of experimental design. Identify technical and analytical improvements that enable organizational alignment and foster stronger relationships with cross functional groups. Identify and bring awareness to opportunities that enable organizational alignment. Support a culture of continuous improvement. Design model and operational monitoring needs and work with appropriate resources to support development of product specific monitoring. With DS team, ensures proper measurement of the impact of DS work. Monitor models in production. Lead creation of product plan and communicate to stakeholders on complex projects. Proactively manage and set expectations for deliverables. Handle larger volume of projects. Develops business value impact estimates to inform prioritization and measure results. Develop and prioritize backlog. Review backlog to ensure it aligns to the roadmap. Ensure successful sprints and remove backlogs. Independently lead meetings. Tailor message to audience including senior leadership, cross functional, and external partners. Gain buy in Presentations are well organized, and support recommendations. Powerfully storyboard the material in a way that clearly communicate message and drive buy in from stakeholder/audience on recommendations. Recommendations are creative, practical and will positively impact business results. Recommendation must have framework that provides direction on how to move to execution state. Interact cross functionally and with senior leadership and external partners. Gather voice of customer feedback. Interact effectively and independently cross functionally, and with senior leadership & external partners. Understand Stakeholders` POV, anticipate and prepare for key questions from stakeholders ahead of time. Foster strong relationships with internal & external partners. Bachelor`s degree in quantitative field with 7+ years, typically 10 or more years, of related experience with economics, financial markets and data science Investments/economics experience is required Python expertise required, R experience strongly preferred Master`s degree preferred FCAS / ACAS preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618495934267", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618497071501, "name": "Senior Sustainability Consultant", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0620-GRS-Office of the CFO-US", "t_update": 1715687700, "t_create": 1712839620, "ats_job_id": "63624", "display_job_id": "2024-63624", "type": "ATS", "id_locale": "2024-63624-en", "job_description": "The Senior Sustainability Consultant will have a passion for sustainability and driving towards a more sustainable future. Reporting to and supporting the GRS Head of Sustainability and wider team, the Senior Sustainability Consultant will: Support implementation of the GRS sustainability strategy as a contributing subject matter expert, leveraging specialized expertise to design and implement solutions to complex sustainability-related issues facing the organization. Coordinate and support the integration of sustainability factors into business decision-making, with a focus on underwriting, including deep collaboration with the Office of Underwriting and associated partners (e.g. product, risk services/engineering, distribution & client management teams, claims, risk management, and data and technology). Supporting the delivery of shared objectives with the Energy Transition team, part of Insurance Solutions in the Office of Underwriting. Manage the implementation and tracking of use of our sustainable underwriting guidelines. Collaborate with GRS business segments and key partners like the enterprise Office of Sustainability to increase awareness of sustainability programs and to develop solutions that meet stakeholder and client needs - ranging from products and services to processes and change management. Develop strategies and content for internal and external initiatives, ranging from internal communications to high quality, relevant training programs to external-facing presentations and reports for key stakeholders including clients and brokers. Put excellent project management and organisational skills to prioritise competing deliverables and handle large number of diverse stakeholders. Perform in a detail-oriented, diligent, and efficient manner in executing high-quality final products. Be comfortable with ambiguity and ability to work in a fast-paced and changing environment. On occasion, represent GRS Sustainability on internal and external forums focused on sustainability. 5+ years of direct or highly related Sustainability/ESG experience Global P&C insurance industry experience, especially relating to underwriting, preferred Bachelor`s degree (in related field) or equivalent experience Advanced degree (in related field) preferred Subject matter expertise on sustainability and/or experience designing and implementing solutions for complex sustainability issues Excellent written and verbal communication, as well as influencing and relationship management, skills with experience engaging senior leaders Strong organizational and project planning skills with a proven track record of cross-functional implementation A team player comfortable flexibility responding to business needs as part of a nimble team", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497071501", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497727690, "name": "Senior Underwriting Manager", "location": "Los Angeles, California, United States", "locations": ["Los Angeles, California, United States", "Orange, California, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1715869320, "t_create": 1715706960, "ats_job_id": "64223", "display_job_id": "2024-64223", "type": "ATS", "id_locale": "2024-64223-en", "job_description": "Responsible for overseeing the underwriting operations of middle market multi-industry underwriting for Southern California. Builds expertise by selecting, developing and managing a unit of technically competent underwriters with multi-line expertise, confidence of judgment and deal orientation. Develops and maintains effective business relationships with brokers, customers, distribution and service partners. Leadership: Responsible for the acquisition, retention and development of underwriting talent. Formally manages, guides, mentors, and coaches underwriters in both technical and professional skills. Fosters an environment conducive to continuous improvement. Risk Selection: Responsible for developing and implementing a strategy to better evaluate risk quality and further UWs skillset in qualifying, selecting and assessing risk. Agent/Broker Relationships: Establishes and maintains high level of relationship management with key Brokers. Develops underwriter's negotiation, communication and general deal making skills. Portfolio Management: Evaluates portfolio performance based on profitability metrics, multiline diversification, reinsurance, production metrics and industry trends. Defines strategy and oversees execution of continuously improving portfolio in alignment with division or segment objectives. Quality Audit and Account Review: Ensure files meet regulatory requirements and internal documentation standards. Coaches underwriters to articulate thought process, decision making within both account reviews and file documentation. Expert level understanding of commercial casualty products; insurance operations; finance and actuarial concepts; regulatory environment; reinsurance; account management; underwriting; and producer management; experience managing or mentoring commercial insurance underwriting staff preferred, 7+ years of relevant experience in commercial insurance underwriting Analyzing and problem solving Relationship-building Communicating and negotiating effectively and achieving results CPCU designation (or equivalent) and/or advanced degree preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497727690", "isPrivate": false, "latlongs": "34.0549076,-118.242643"}, {"id": 618496571179, "name": "Deal Team Leader, Direct Lending - Liberty Mutual Investments", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Investments", "business_unit": "3022-Liberty Mutual Investments (LMI)-US", "t_update": 1715687640, "t_create": 1710710820, "ats_job_id": "63267", "display_job_id": "2024-63267", "type": "ATS", "id_locale": "2024-63267-en", "job_description": "Contribute as an integral member of the Direct Lending Group to invest in private debt financings across the capital structure, with an emphasis on unitranche, first lien, and second lien loans. The Direct Lending Group is part of the Global Fixed Income's Leveraged Finance Business Unit. Quarterback the investment process from start to finish, working closely with LMI's Credit Research Team to conduct company and industry research, develop investment recommendations, and to manage loan positions post-closing of the initial investment Lead a deal team consisting of Credit Research and Direct Lending team members to prepare investment committee memorandums (complete with financial projections) and present the team's investment recommendations to internal investment committees Drive the evaluation, structuring, and negotiation of economic and legal terms at both the term sheet stage and during final documentation Actively monitor the performance of existing investments and maintain relationships post-close with key investment participants, including the Borrower / Sponsor and Agent; provide detailed updates to team members during scheduled portfolio reviews and as needed on an ad-hoc basis Collaborate cross-functionally with additional LMI teams including Legal, Finance, Accounting and Risk Management to execute transactions and manage the portfolio Be a senior representative of the Direct Lending Group externally; drive regular engagement with other market participants (e.g. other direct lenders and buyside investors, bankers, advisers, and third-party consultants) as part of the overall investment process Leverage your existing and establish new coverage relationships with private equity firms across the lower, middle, and large market, as well as other deal sources to help meet the Direct Lending Group's origination targets Take an active role in the training, development, and coaching of the team's junior resources 8+ years of direct investing experience, including a minimum of 5+ years in the direct lending / private credit space Demonstrated track record in underwriting and managing leveraged credit, from initial investment through realization Previous experience in directly sourcing investment opportunities through Sponsors, Borrowers, and or third parties Proven ability to interact with, assess, and build relationships with Borrowers, Sponsors and other deal sources Previous experience with key legal and economic terms central to structuring and negotiating private loans Ability to identify company, industry, and market risks and opportunities, and to evaluate risk mitigation strategies Excellent communication skills (written and verbal) with an ability to clearly articulate relevant key learnings and insights derived during the due diligence process Self-starter with a willingness to be flexible and take on additional responsibilities depending on the needs of the business Strong academic credentials and a demonstrated track record of successful work experience Proven ability to work collaboratively in team environments", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496571179", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497726487, "name": "Principal Researcher, User Research - Remote/Hybrid", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Digital Customer Experience", "business_unit": "3029-USRM-Experience-US", "t_update": 1715790540, "t_create": 1715701320, "ats_job_id": "64220", "display_job_id": "2024-64220", "type": "ATS", "id_locale": "2024-64220-en", "job_description": "Working alongside a blend of user and market researchers, you will collaborate closely with cross-functional teams including UX, Product, Process, and Technology to advocate for the user while aligning with business objectives. In this pivotal role, you will: Spearhead custom complex research initiatives to define our strategy for consumer facing Auto, Property, and Specialty insurance sales experiences, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 5+ years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design OR Master's degree with 3+ years of relevant experience, Master's preferred Expertise in a wide range of qualitative and quantitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX Commitment to ongoing learning and staying current with industry techniques and tools Strong organizational, analytical, critical thinking, and team-building abilities Proven track record of effective collaboration with cross-functional teams Proficient in Microsoft Office applications (Word, Excel, PowerPoint) Experience in the insurance or financial services industry", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497726487", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497710999, "name": "Senior Strategy Manager, GRS Strategy & Corporate Development", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "New York, New York, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "0620-GRS-Office of the CFO-US", "t_update": 1715786400, "t_create": 1715604060, "ats_job_id": "64186", "display_job_id": "2024-64186", "type": "ATS", "id_locale": "2024-64186-en", "job_description": "Actively contribute to the GRS strategic dialogue, including the development of the long-term business strategy. Support the alignment of business segment strategies with the overall GRS vision and strategy by partnering closely with business unit Strategy Leaders. Work closely with GRS Chief Strategy Officer, Strategy Leaders, Finance, Underwriting, Actuarial, and GRS LT throughout the strategic planning process. Collaborate with business unit Strategy Leaders and Strategic Program Management team to help identify business issues that drive additional strategic initiatives and proactive analyses. Support GRS strategic initiatives, ensuring quality of work and proper communication among key stakeholders. Actively monitor and analyze market trends and the competitive landscape and share insights with the Innovation & Insights team and the broader department. Produce and lead executive-level communication pieces, both internal and external. Prepare presentations for the board of directors and other internal and external constituents. Aid and support GRS Strategy & Planning staff members in their professional development Strategy Experience: The ideal candidate will have a minimum of 3 years of either strategy consulting experience from a top-tier management consulting firm or corporate strategy / corporate development experience from a relevant insurance carrier with a strong track record of success. 1-2+ years of experience managing project teams is required. Insurance Experience: The right fit candidate will have a passion for and significant exposure to insurance, ideally commercial & specialty insurance. Surety experience is a plus. Relevant Functional Experience: The ideal candidate will have spent the majority of their time focused on a variety of strategic topics, including but not limited to growth strategy, strategy execution, M&A, operating model redesign, etc. Structured & Logical Thinking: Superior critical thinking skills are critical to this role, including the ability to identify and define problems, collect data, establish facts and demonstrate the ability to discern what is important and draw valid conclusions. Communication Skills: Excellent interpersonal skills and communication skills, both written and verbal, with exceptional presentation skills and high emotional intelligence is critical. Experience partnering with and influencing senior stakeholders is required. Analytical Aptitude: Strong quantitative, analytical and problem-solving skills are required. Strength in developing data-driven perspectives and presenting insights to business leaders in key. Education: The right candidate will have a bachelor's degree from a top academic institution with a demonstrated record of academic success. MBA is preferred, but not required Bachelor`s degree in business administration, marketing, operations management, computer science or other related field MBA or other relevant advanced degree desired Minimum 10 years of relevant general business experience, to include experience with consulting, strategic planning, finance, and evaluation of the economics of an insurance business Strong understanding of the commercial and specialty (re)insurer market, potentially showcased by professional designations such as CPCU, ARM, ARe, etc Excellent communication skills Expert influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497710999", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}], "debug": {}, "count": 21, 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