We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Balance tactical and strategic decisions for the product, collaborating with other product owners and technical leaders. Lead sessions with users and customers to understand the product and identify opportunities. Partner with User Experience to deliver intuitive and cohesive products. Monitor and maintain product health, proactively identifying impacts on other products. Analyze and report on feasibility, cost, and other aspects of planned or potential changes to the product. Experience in the insurance industry and commercial underwriting. Deep understanding of Exposure Risk Management and practices Ability to explain complex ideas to different audiences and influence stakeholders. Strong leadership, decision-making and stakeholder management skills. Strong problem-solving skills and ability to drive progress. Innovative mindset to drive change in uncertain situations. Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors? degree in relevant field (business, computer science, humanities etc 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams Master's degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Develops strong stakeholder relationships and influencing across multiple organizational boundaries Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs Ability to lead varied audiences through census building Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal Knowledge of insurance industry preferred Knowledge of relevant products and portfolio strongly preferred Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503587510", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503853006, "name": "Licensed P&C Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Columbus, Ohio, United States", "Chandler, Arizona, United States", "Marlton, New Jersey, United States", "Indianapolis, Indiana, United States", "Lake Mary, Florida, United States", "Albany, New York, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1747245300, "t_create": 1745352000, "ats_job_id": "69917", "display_job_id": "2025-69917", "type": "ATS", "id_locale": "2025-69917-en", "job_description": "Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Associates degree and 1+ year Insurance experience preferred. 3-5 years related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503853006", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503146893, "name": "Technical Product Owner III - Kubernetes Platform", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1745862240, "t_create": 1742566200, "ats_job_id": "69370", "display_job_id": "2025-69370", "type": "ATS", "id_locale": "2025-69370-en", "job_description": "Contribute to the development of the Container Platform portfolio vision, aligning with both business and technology stakeholders. Collaboratively create and communicate the product vision, strategy, and roadmap for the Container Platform offerings. Own multiple digital products related to container runtimes and articulate their value and outcomes through measurable OKRs. Work closely with the agile team to clarify business needs, support alignment around product strategy, and prioritize features accordingly. Define and communicate deliverables based on investment priorities and customer requirements. Foster consensus through collaboration, developing outcomes that motivate and empower team members. Ensure the successful delivery of product increments by managing the team's backlog and breaking down initiatives into achievable milestones Develop and achieve product-level key performance indicators (KPIs) for container runtimes and Kubernetes environments. Own and maintain the product backlog, ensuring that it contains clear, actionable features tailored to the Containers Platform. Balance tactical and strategic decisions while collaborating with other product owners and technical leaders. Lead sessions with users and customers to gain insights into product usage and identify improvement opportunities. Partner with User Experience teams to deliver intuitive and cohesive container management products. Monitor and maintain product health, proactively identifying potential impacts on other services. Analyze feasibility, cost, and other aspects of planned or potential changes to the product offering. Bachelor's degree in relevant fields (business, computer science, humanities etc. Master's degree preferred. Minimum 7+ years of Product Owner experience supporting agile teams. Proven track record of a product mindset. Experience in cloud-native technologies, container orchestration, and Kubernetes. Strong understanding of microservices architecture, container runtime environments, telemetry and basic networking concepts. Ability to explain complex technical concepts to diverse audiences and influence stakeholders effectively. Proven leadership, decision-making, and stakeholder management skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503146893", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504431549, "name": "Director, Engineering-Policy Servicing", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1747337340, "t_create": 1746751320, "ats_job_id": "70157", "display_job_id": "2025-70157", "type": "ATS", "id_locale": "2025-70157-en", "job_description": "Responsibilities also include ongoing maintenance of the ecosystem of capabilities that support Policy Booking, Policy Financials, and Downstream Orchestration, for all Global Risk Solutions business segments and products. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 7+ years in a leadership role preferred. Able to manage complex technology development concepts, capabilities and maturity. Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross-functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies. Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally, more than 10 years related experience with 5 years in leadership role. In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of project planning methodologies and tools and IT standards and guidelines. Advanced knowledge of management concepts, practices and techniques. Ability to promote a team environment consisting of several teams. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills; strong presentation skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504431549", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504213095, "name": "Senior Software Engineer", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1747160160, "t_create": 1745940120, "ats_job_id": "70010", "display_job_id": "2025-70010", "type": "ATS", "id_locale": "2025-70010-en", "job_description": "Collaborative partner: Working with our USRM team of scrum masters, product owners and fellow engineers, you'll tackle technical challenges and ensure quality as we move from legacy technologies to next-generation applications Comprehensive problem-solver: As you manage the end-to-end development of software products, you'll analyze issues at the system level and handle any complications that arise by implementing effective solutions Skilled technical engineer: You'll document and lead the implementation of technical features, improvements and innovations Forward thinker: Simply fixing the problem isn't enough; using your proactive mindset and initiative, you'll continually look for ways to improve performance, quality and efficiency A minimum of five years of software engineering experience A background in business operations and strategies, with a focus on business IT A history of translating client requirements into technical designs Agile engineering capabilities and a design-thinking mindset Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs Proficiency in software engineering languages and tools, including Java, Spring Boot, AWS (a plus) and RESTful services, spanning horizontal and vertical packages An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers A Bachelor's or Master's degree in a technical or business discipline, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504213095", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618504354524, "name": "Senior Technical Claims Specialist, Construction Complex", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1746718440, "t_create": 1746501480, "ats_job_id": "70095", "display_job_id": "2025-70095", "type": "ATS", "id_locale": "2025-70095-en", "job_description": "The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description If you have an advanced amount of experience with Commercial Casualty claims, including Commercial Auto and/or General Liability, this might be the role for you! The GRS North America Construction Complex team plays a pivotal role in driving and enabling the success across our Commercial Casualty organization. Our team is responsible for determining coverage, investigating complex and highly complex commercial casualty claims by determining liability, setting and adjusting reserves, evaluating the claim, negotiating a settlement, authorizing and resolving the claim. We have a current and immediate opening for a Senior Technical Claims Specialist who will demonstrate a high level of expertise and sound judgment in complex matters, and may act as a subject matter expert for complex Construction claims. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex Commercial Casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. The selected person will demonstrate a high level of expertise and sound judgment in complex matters; may act as a subject matter expert. Commercial Auto and General Liability for Construction Accounts, and not Construction Defect. Please note you will be required to go into one of the following GRS Claims Offices at least twice a month if you reside within a 50 mile radius: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Chandler, AZ; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. This requirement is subject to change. We are open to fill as a Senior Technical Claims Specialist I or II, based on candidate experience. Salary listed is for the entire country, and may vary based on candidate location. Senior Technical Claims Specialist I Salary: $82,000-$157,000 Senior Technical Claims Specialist II Salary: $92,000 - $176,000 In this role, you can expect to: As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Participates in special projects as assigned. Qualifications Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly Experience with Additional Insured and Contractual Indemnification, Risk Transfer and evaluation of claims in excess of $500,000 preferred. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504354524", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618504394505, "name": "Senior Digital Analyst, Advanced Analytics", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Plano, Texas, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Seattle, Washington, United States", "Columbus, Ohio, United States", "Remote, Remote, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1747356300, "t_create": 1746630720, "ats_job_id": "70132", "display_job_id": "2025-70132", "type": "ATS", "id_locale": "2025-70132-en", "job_description": "Utilize a variety of web analytics tools and data sources to lead multivariate analysis and A/B testing focused on enhancing the digital sales funnel experience and economics in a variety of focus areas (e.g. customer segmentation, product bundling, cross-sell, multichannel, lead monetization, tech modernization, webchat etc.) Lead work streams both independently and cross-functionally, partnering with diverse stakeholders and Agile Product teams to make actionable recommendations for future enhancements Drive the development, prioritization, and execution of strategic digital and direct channel roadmaps using both qualitative and quantitative insights Analyze variances in key online performance metrics versus financial plan to diagnose drivers of gaps and build value-based business cases for new opportunities for implementation Collaborate across Direct Distribution, thinking critically and holistically to drive a cohesive strategy across the entire direct ecosystem (digital and call center platforms) Experience querying, curating, and manipulating large datasets from multiple platforms and sources to deliver insights to critical and complex business questions Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions Web analytics experience is a plus (e.g. Adobe Analytics, Google Analytics); a strong interest in Digital is necessary Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, SQL, Snowflake, Python, R). Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504394505", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503432436, "name": "Commercial Claims Specialist - Bodily Injury", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1746545460, "t_create": 1743775260, "ats_job_id": "69591", "display_job_id": "2025-69591", "type": "ATS", "id_locale": "2025-69591-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). 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