We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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General knowledge of insurance law, and as necessary, workers' compensation and/or No Fault law. Proficient in e-discovery, case management systems, and basic legal analysis tools. Strong analytical, research, and legal writing skills. Basic knowledge of negotiation techniques including preparation, active listening, and problem-solving. Demonstrated ability to manage cases from start to finish under supervision. Effective communication and persuasion skills, both written and oral. Ability to collaborate with clients, claims professionals, and senior attorneys. 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No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. 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May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location. Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager. Requires knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. 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Prepare GAIs for execution, manage and track status, and confirm proper indemnity is received and documented. Supports the commercial bond renewal process by gathering renewal documentation from agents, updating files and the system, and obtaining proper approval. Provides recommendations to streamline workflow and recommendations for system enhancements. Bachelor`s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected. Demonstrates a solid understanding of surety business and all processing functions required to support operations. Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientated, exceptional customer service and excellent written/verbal communications skill. Demonstrates ability to work well on a team and independently. Competent and proficient with computer software applications utilized by Surety. Demonstrates ability to mentor Surety Underwriting Support staff. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All Inbound Sales Representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. 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Own and prioritize the product backlog; write clear, testable user stories and acceptance criteria that enable engineering to deliver business value. Translate customer problems and business objectives into actionable work, focusing the squad on the highest-value outcomes. Collaborate daily with the Agile squad--product designers, engineers, QA, and business SMEs--to clarify requirements, remove roadblocks, and keep delivery aligned to strategy. Lead stakeholder engagement across business, technology, and executive leadership to set expectations for timelines, capabilities, and trade-offs. Drive planning activities: participate in team and portfolio quarterly planning, demos, retrospectives, and other agile ceremonies. Establish and monitor product KPIs and health metrics; design observability where needed and proactively assess impacts on the broader ecosystem. Analyze feasibility, cost of delay, and economic trade-offs to support prioritization and decision-making. Ensure products comply with regulatory, compliance, and industry constraints; negotiate aligned priorities with internal and external squads/teams. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. 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Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Job Introduction: Are you ready to make a significant impact at the heart of Liberty Mutual's cybersecurity transformation? Join our highly collaborative Governance, Risk & Compliance team as a Senior Archer Developer, where your expertise will directly shape our security posture and drive success across the enterprise. As an integral champion for Archer in our portfolio, you'll work side-by-side with talented colleagues in a flexible hybrid environment that truly values work/life balance and personal growth. This is your chance to innovate, partner across the business, and deliver solutions that matter--while enjoying the supportive culture and resources of a Fortune 100 company. If you're passionate about both technology and teamwork, this role is where your skills and ideas will thrive. Under limited supervision, the right candidate will be operating with direction as needed, supported by coaching and mentorship, working with cutting edge security solutions that are located within Liberty Mutual physical data centers and cloud environments. The person will be responsible for designing, implementing, managing, and monitoring the overall security posture of the organization. They will partner with teams across the company to ensure we remain focused on the reliability and stability of our business environments. About the job: Support and Development for the Archer GRC Platform. Perform research, system analysis, troubleshooting, or other activities which might be required for development and support of Archer GRC platform. Participate in the technical design and development of new products or system enhancements to the platform. Perform aspects of agile software development, including user story writing, release and iteration planning, agile modeling and design, development, unit and integration testing, code reviews, and software documentation. Ensure timely, effective, and quality fixes to defects, while working collaboratively with development team and partners to deliver high-quality products. Participation in the solution development process and ensuring that customer requests and needs are represented within the product. Collaborate and work closely with partners and stakeholders throughout a project's lifecycle. Gathering, understanding, and documenting requirements as needed for successful Archer implementations. Designing and building processes and technical requirements for Archer implementations. Assess risks and controls and identify opportunities for improvement. Follow software development and testing best practices, standards and architectures for relevant technologies. Qualifications Bachelor Master's degree in technical discipline or equivalent experience. Minimum 5+ years' of Archer Development experience. Minimum 5+ years of experience configuring RSA Archer modules, creating applications, dashboards, reports, and workflows. Experience analyzing business requirements and translating them into technical solutions. Ideal resource may hold certified industry standard certifications such as Archer Certified Specialist or Archer Certified Expert. Familiarity with security and compliance and audit assessments processes. Knowledge of creating and managing data feeds to import and export data from various sources. Experience in Integration (using APIs, Web Services, and other integration tools), and Database Management (SQL for querying data and managing the Archer database). About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}