We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Updates files and provides comprehensive reports as required Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Basic knowledge of legal liability, general insurance policy coverage and State Tort Law. Bachelor's degree is required. 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Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conduct investigations of claims to confirm coverage and eligibility to medically manage the claims through resolution. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618515407481", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618516310966, "name": "Technical Consultant II, Risk Control", "posting_name": "Technical Consultant II, Risk Control", "location": "Detroit, Michigan, United States", "locations": ["Detroit, Michigan, United States", "Columbus, Ohio, United States", "Indianapolis, Indiana, United States", "Grand Rapids, Michigan, United States", "Toledo, Ohio, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1776081600, "t_create": 1774278420, "ats_job_id": "75189", "display_job_id": "2026-75189", "type": "ATS", "id_locale": "2026-75189-en", "job_description": "Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer's source of risk, loss and/or costs. Monitors and evaluates the technical quality of risk control services provided by less experienced consultants. Provides coaching, mentoring and training to enhance their development and effectiveness. Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of risk control consulting services. Participates in actively acquiring and retaining profitable business. Identifies new business opportunities for LP services and may design and execute programs that improve results and increase the number and quality of services customers choose to buy. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. The knowledge, skills and other capabilities required are typically acquired through a bachelor degree with coursework in math, engineering or related areas (or equivalent) and at least 8 years of directly related consulting experience in risk control or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. 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Lead all aspects of agency management, including prospecting, onboarding, business planning, engagement, training, and optimization. Build and maintain strong, in-person relationships with agency owners, leaders, and frontline teams. Act as a trusted advisor by delivering product expertise, underwriting appetite guidance, system training, and support for retention and new business growth. Develop and execute territory and agency strategies to achieve direct written premium, profitability, and new business objectives. Ensure high-quality new business flow, appropriate book mix, and effective risk management across the territory. Partner closely with underwriting, product management, claims, and risk control to identify opportunities, resolve issues, and share market and competitor insights. Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships to ensure a coordinated approach. Leverage internal data, tools, and programs to drive agency performance, production, and profitability. Provide leadership, mentoring, and thought partnership to peers while contributing to continuous improvement initiatives. Experience managing independent insurance agencies within Personal Lines (property and casualty strongly preferred). Proven success driving profitable growth, new business development, and agency performance within a defined territory. Strong understanding of underwriting principles, risk selection, and portfolio management. Demonstrated ability to influence and collaborate with cross-functional partners without direct authority. Experience developing and executing strategic business or territory plans. Strong consultative selling, relationship-building, and presentation skills. Ability to analyze performance data and translate insights into actionable strategies. Willingness to travel regularly within the assigned territory. Bachelor`s Degree or equivalent industry experience. Minimum six years of progressively more responsible insurance sales and management work experience. Advanced knowledge of company services, products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends. Proven track record of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Advanced knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Advanced analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Well versed understanding of marketing principles. Must be licensed by the state if required. Ability to travel daily with occasional overnight travel. 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Able to manage complex technology development concepts, capabilities and maturity. Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. 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Your judgment plays a key role in shaping outcomes. You'll influence decisions on some of our most significant claims, backed by leaders who respect your experience. Flexibility Meets Purpose This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub. You'll Keep Growing From advanced technical training to mentorship opportunities, we're dedicated to helping you expand your impact. 5+ years managing complex and litigated casualty claims Deep expertise handling severe to catastrophic injuries and fatalities Strong analytical thinking, negotiation skills, and sound judgment Ability to thrive in a fast\u2011paced, high\u2011stakes environment Professionalism, empathy, and exceptional communication skills Must have an advanced knowledge of coverage, liability, and complex claims handling procedures. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience. Ability to obtain proper licensing as required. Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims. Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences. Prepare detailed litigation and trial reports for local management and Home Office. Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance. Responds to various written and telephone inquiries including status reports. Maintain accurate reserves, recommending increases on cases in excess of authority. Safeguard financial and confidential information across all claim files. Oversee billing practices of outside and in\u2011house counsel to ensure compliance and cost efficiency. May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies. 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Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates files and provides comprehensive reports as required. 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Customer-Focused, translating real business needs into practical, value-driven technical solutions while supporting the end-to-end lifecycle of new software products. A Forward-Thinking Innovator who goes beyond fixing issues--proactively identifying opportunities to enhance performance, quality, and operational efficiency. A Continuous Learner eager to adopt new technologies and adapt quickly within evolving environments. A Thought Leader in Best Practices, championing the SurePath methodology, promoting out-of-the-box capabilities, and contributing reusable patterns that future-proof our technology landscape. Description Architect and implement integrations between Guidewire and external systems leveraging the Guidewire Integration Framework and APIs. Design and configure Guidewire modules tailored to client business requirements. Collaborate in hands-on sessions, code reviews, demos, and cross-team knowledge sharing to design, develop, and configure innovative solutions. Lead the development of system, technical, and product standards aligned with business goals and long-term strategies within an Agile delivery framework. Analyze complex technical challenges and propose comprehensive solutions with detailed architecture diagrams and design documentation. Partner with architects, stakeholders, and engineering teams to continuously evolve the platform design. Apply expertise in observability, infrastructure as code, Agile methodologies, and software testing best practices. Demonstrate strong ownership and independence in troubleshooting and resolving technical issues. Identify and recommend opportunities for process and technology improvements to drive continuous enhancement. Flexibility and adaptability in dynamic, fast-paced environments. Solid grasp of modern frameworks and emerging technologies. Possesses cloud-native integration and deployment experience with the Guidewire Cloud Platform (GWCP), including working in multi-planet star systems (dev, preprod, prod). Proficient in Integration Gateway (IG) concepts such as camel routes, error handling, and secure external calls, and is comfortable using cloud deployment tools like TeamCity, Docker, AWS S3, and Secrets Management. Experience with integration patterns involving web services (SOAP/REST), messaging systems, and batch processing Extensive experience designing, architecting, and integrating complex Guidewire InsuranceSuite solutions encompassing configuration, integrations, and Gosu development. Proficiency with cloud platforms and container orchestration technologies, including AWS, Cloud Foundry, or Kubernetes. Knowledge of event-driven architectures and API-first microservices design. Understanding of business operations and strategies, with insights into global technology trends and the insurance industry. Strong programming skills in Java, Spring Boot, JavaScript, TypeScript, Node.js, Python, and related technologies. Experience working with relational databases (e.g., PostgreSQL), NoSQL, Docker, Kubernetes, and serverless architectures. Ability to develop and maintain CI/CD pipelines for automated build, testing, and deployment using tools like Jenkins, GitLab CI, or AWS CodePipeline. * Minimum of 10 years of IT experience across diverse technologies. Deep understanding of the P&C insurance domain and related products. Enthusiasm for exploring new technologies and learning new tools. 5+ years of hands-on Guidewire experience. Proven track record of success in platform modernization initiatives using Guidewire, RESTful APIs, microservices, cloud platforms (AWS, Azure, Google Cloud), and Java/Node.js/Spring Boot technologies. Collaborative and adaptable work style, with demonstrated initiative and strong time management skills. Comprehensive knowledge of technology concepts, business operations, system architecture, design and development tools, and technical standards. Collaborates effectively with DevOps and development teams to define branching strategies, release cycles, and promotion rules across environments, while guiding teams on self-service deployment best practices using the Integration Gateway UI. Possesses deep expertise in IAM roles, cross-account permissions, and KMS encryption for external integrations, ensuring integration designs comply with PII, PCI, and audit logging standards. Experienced in API and event-driven architecture, with strong knowledge of Cloud APIs, App Events, and Webhooks to enable extensibility and integrations, skilled in configuring Cloud API roles and ensuring transactional consistency, and well-versed in best practices for payload minimization, safe ordering, and schema evolution. Experienced in data integration and observability with knowledge of Cloud Data Access and Snapshot Export to S3, proficiency in observability tools such as Zipkin, Prometheus, and Cloud Monitoring dashboards, and a strong understanding of logging and audit trail standards for GWCP integrations. Bachelor's degree in a technical or business field, or equivalent professional experience. 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Understand and clearly articulate the underwriting appetite and business strategy of the GRS Middle Markets segment and represent those capabilities in the marketplace. Align with business segments to develop and execute plans that support profitable premium growth, new business, submissions, and rate and retention targets. Lead cross-sell initiatives that capitalize on regional growth plans and market opportunities to expand penetration across GRS segments. Develop and enhance working relationships with agents/brokers to write and retain business consistent with the organization's risk appetite; partner with regional leadership to create agent/broker strategic business plans that drive targeted profitable growth. Use sales and marketing skills to increase market penetration, identify, and develop new agent/broker opportunities, and drive retention and new business production. Maintain close relations with production underwriters, keeping communication channels clear, ensure alignment and keep executive management informed of areas of concern and/or opportunity. Foster collaboration within the team to deliver exceptional service to brokers and clients. Respond to customer service issues and inquiries with a solutions-oriented approach; coordinate and lead client and agent/broker meetings and presentations. Monitor market and competitor activity, adapting value propositions and selling strategies accordingly. Actively participate in regional agent/broker and industry association meetings and events to represent GRS and develop relationships. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}