We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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In this pivotal role, you will guide multiple agile teams dedicated to building, maintaining, and continuously advancing our cutting-edge telephony and call center systems and vision. Your leadership will be crucial in ensuring the stability, security, and reliability of the technologies that power seamless interactions between our customers and representatives. Beyond driving technical excellence, you will inspire and develop your teams while fostering strong collaboration with fellow Servicing Tech Leaders, Product Owners, and Global Network Services squads. Together, you will elevate the caller and rep experience to new heights. Join us and lead transformative efforts that shape how we connect with and support our customers every day. This position reports directly to the Senior Director of Contact Center and Interaction Management. Ensures portfolio of applications are enhanced and maintained to meet compliance standards and business functional needs. Understands the business domain and product vision; in partnership with other team members (Solution Architects, Solutions Engineers, Product Owners) aligns work of the team toward the shared goals of the software product. In partnership with Product Owner and team, identifies key performance indicators to measure success of work product. Removes roadblocks and obstacles; manages interdependencies when needed. Supports agile delivery teams; develops relationships that support increasing efficiency and effectiveness. Hires talent and actively engages in recruiting processes. Coordinates and delivers performance reviews and drives professional development; provides relevant coaching and support. Contributes to financial plan for portfolio; manages resourcing and vendor costs to plan. Manage and negotiate vendor contracts for contact center related products and services. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for aligned applications and portfolio. Application ownership including but not limited to application continuity and resiliency, problem and incident management, compliance activities. Working with architecture and the agile teams to ensures system, technical and product architectures are aligned with business objectives and is working toward North Star Architecture. Bachelor's degree in computer science or related discipline At least 5-7 years of IT related experience, including previous experience in communications platforms, contact centers, telephony, self-service capabilities Experience managing complex technology concepts across tech stacks Requires excellent communication, interpersonal, organizational and team building skills Demonstrated experience working with Agile development teams Demonstrated experience effectively motivating and leading engaged individuals and teams Working knowledge of IT concepts, strategies, and methodologies", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505107290", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618505173164, "name": "Actuarial Analyst", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Actuarial", "business_unit": "3001-USRM-Risk Analytics-US", "t_update": 1751054040, "t_create": 1750874520, "ats_job_id": "70973", "display_job_id": "2025-70973", "type": "ATS", "id_locale": "2025-70973-en", "job_description": "Review and incorporate all input files and assumptions for Small Commercial Profit Guidance i.e. indications, expenses, elasticity, rate, initiative impacts, etc. Collaborate across partner teams to ensure inputs are digested accurately and as intended i.e. internal indications, finance, loss planning, market analytics, product, etc. Maintain, trouble shoot and run Python code in Snowflake to calculate profit guidance forecasts Maintain and enhance PowerBI dashboard for Risk Analytics scenario work and analysis Provide initial analysis of Profit Guidance output Support leader readouts, profit and rate guidance formulation, and ad hoc strategic analysis Proven math and analytical skills, as normally acquired through the pursuit of a Bachelor's degree in Mathematics, Statistics, Economics, Actuarial Science, or related field. Commitment to achieving Fellowship in the Casualty Actuarial Society. Passing grades on a minimum of 2 Casualty Actuarial Exams is required. Minimum 2-4 years relevant experience required. Prior experience and knowledge of basic actuarial techniques and standards and insurance operations. Solid oral and written and presentation communication skills. Solid interpersonal skills and the ability to work in a team environment as well as independently. Ability to exercise discretion and apply independent judgment and critical thinking skills in execution of assignments. Ability to balance multiple projects with some direction. Intermediate MS Office Excel and SAS skills Ability to build simple models; Programming skills are desirable.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505173164", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505227747, "name": "Tech Manager, Engineering", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751056020, "t_create": 1751034960, "ats_job_id": "71005", "display_job_id": "2025-71005", "type": "ATS", "id_locale": "2025-71005-en", "job_description": "Architectural alignment via GRS and program Architecture Review Board (ARB) to keep the teams delivering toward the Evergreen North-Star architecture. Technical & Product Delivery Lead your track to design, build, and launch the green-field Workers Compensation claims ecosystem--core and non-core capabilities--towards the North-Star architecture. Define, track, and communicate product & platform KPIs (e.g., claims cycle time, NPS, MTTR, cloud spend) with Product Owners to guarantee that every release delivers measurable customer and business value. Provide thought leadership in resilience, security, scalability, operational excellence, and cost optimization; continuously scout emerging technologies, run lean POCs, and shepherd viable solutions through ARB approval. Act as financial steward--forecast, track, and optimize both build and run costs (FinOps) to maximize ROI and minimize total cost of ownership over the platform's life-cycle. Initiate and foster collaborative relationships across business, operations, and technology leadership to drive the Evergreen roadmap from idea through production support. Bachelor's degree in Computer Science or equivalent experience. 5+ years of hands-on software development experience (preferably Java/Springboot), progressing through Senior/Principal Engineer to Solution Engineer or Architect. 2+ years formal people leadership or team-lead experience, including hiring, performance management, and mentoring. Proven success designing and delivering large-scale, cloud-native systems on AWS, leveraging modern DevSecOps, IaC, and CI/CD pipelines. Demonstrated ability to translate business strategy into actionable technical roadmaps, manage to KPIs and budgets, and articulate ROI for engineering investments. Excellent analytical, consultative, and communication skills with a track record of building consensus among diverse stakeholders. Guidewire, insurance, claims, or other highly regulated, data-intensive domain expertise. Hands-on experience with large transformation or legacy-replacement programs. FinOps, AWS Cloud Financial Management, or similar cost-optimization credentials. Scaled-Agile experience (SAFe, Nexus, etc.) and familiarity with Lean Portfolio Management. A life-long learner who stays on top of technology trends and encourages experimentation. A pragmatic, inclusive leader who builds psychological safety, values diverse perspectives, and empowers teams to take smart risks. A go-getter who owns outcomes, raises the bar for reliability, security, scalability, and cost efficiency--and inspires others to do the same. A collaborator who drives consensus across business, operations, and technology stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505227747", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618505327614, "name": "Litigation General Support Associate", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Legal", "business_unit": "0014-Global Legal & Compliance-US", "t_update": 1751574060, "t_create": 1751316180, "ats_job_id": "71045", "display_job_id": "2025-71045", "type": "ATS", "id_locale": "2025-71045-en", "job_description": "Triaging and assignment of the Coverage Referrals for Coverage Attorneys. Provides support to the Home Office Service of Process team, identifying the proper location/department for incoming service documents. Review and processing of all incoming mail to HO Legal and assigning to appropriate location. Complex Subpoena Mailbox assignments and tracking. Follows up on inquiries and acts as a liaison between paralegal team and departmental agencies, courts, and other legal entities. Provides Litigation & Coverage Support or CSU for Paralegals. Supports the Litigation and Coverage Group with various file openings and other processing functions. Works with Claims partners to process mail and various communications as requested by paralegal team. Uses company software applications and claims and underwriting related systems. Utilizes SharePoint and Excel for tracking case related data. Establishes, maintains, and when necessary, organizes files. Prints, sorts, and scans standard case related documents. Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, invoice processing and special projects, as assigned. Dependability, attention to detail, and ability to follow/interpret procedures Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc.) Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues. Knowledge of standard office equipment and word processing. Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience. Dependability, attention to detail, and ability to follow/interpret procedures Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues Knowledge of standard office equipment and word processing Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505327614", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504896386, "name": "Small Commercial Field Property Adjuster", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Portland, Maine, United States", "Manchester, New Hampshire, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1749835320, "t_create": 1749649200, "ats_job_id": "70673", "display_job_id": "2025-70673", "type": "ATS", "id_locale": "2025-70673-en", "job_description": "Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust moderately sized business interruption losses. Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure. Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary. Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes. Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim. Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate. Meet time requirements of the policy and fair claims handling practices. Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability. Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made. May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel. Will be called upon for catastrophe duty. Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations. Negotiation and settlement of moderate to high complexity claims. Other skills required include a focus on customers; decision making; results oriented; spoken communication; and adaptability. An ability to build relationships, listen (i.e., comprehend nuances and acknowledge others' viewpoints), mentoring and training less experienced team members, write business correspondence, produce accurate work, manage projects and vendors. Use core applications/spreadsheets. As normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) modules 33 and 35. Prefer designations such as AIC, SCLA, CPCU, etc, and at least 2-3 year of progressively responsible experience. Ability and willingness to travel to the site of catastrophe for assignments that may last several weeks.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504896386", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504943946, "name": "Director, Data Science", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Seattle, Washington, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Data Science", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1751295900, "t_create": 1749833100, "ats_job_id": "70727", "display_job_id": "2025-70727", "type": "ATS", "id_locale": "2025-70727-en", "job_description": "Build complex retention, conversion, and price elasticity models using various techniques including GLMs, machine learning, and causal inference techniques. Generate data-driven answers to open-ended strategic questions related to customer demand and present out on recommendations to leadership. Mine large data sets using sophisticated analytical techniques to generate insights and inform business decisions. Responsible for large, sophisticated components of highly complex projects. Guide aspects of project design as a technical consultant for the team. Enable the business to evaluate trade-offs between and among choices, with a reasonable view into likely outcomes. Drive innovation in the application and development of tools and practices. Identify and test hypotheses, ensuring statistical significance, and build predictive models for business application. Translate quantitative analyses and findings into accessible visuals for non-technical audiences, providing a clear view into interpreting the data. Customize analytic solutions to specific client needs. Regularly engage with the data science community and lead cross functional working groups. Broad knowledge of predictive analytic techniques and statistical diagnostics of models. Advanced knowledge of predictive toolset; reflects as expert resource for tool development. Demonstrated ability to exchange ideas and convey complex information clearly and concisely. Ability to establish and build relationships within and outside the organization. Ability to give effective training and presentations to management and other groups. Ability to use results of analysis to persuade team, department management or senior management to a particular course of action. Broad knowledge of business drivers and market context. Has a value driven perspective with regard to understanding of work context and impact.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504943946", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504973163, "name": "Enterprise Data Engagement & Communications Leader", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Columbus, Ohio, United States", "Seattle, Washington, United States", "New York, New York, United States", "Plano, Texas, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Data Science", "business_unit": "3042-Enterprise Transformation & Solutions-US", "t_update": 1751064420, "t_create": 1750089600, "ats_job_id": "70757", "display_job_id": "2025-70757", "type": "ATS", "id_locale": "2025-70757-en", "job_description": "Project & Portfolio Execution: Lead and coordinate execution across multiple strategic initiatives including Town Halls, upskilling programs, community engagement activities and talent practices. Act as a central point of accountability to ensure timely delivery and alignment with team priorities. Communications Enablement: Maintain key communications channels such as newsletters, scorecards, and internal sites (myLiberty). Manage a communication calendar and toolbox to drive alignment of portfolio messaging across the ED&DS team. Support executive communications preparation as needed, focusing on clear and timely messaging aligned to business needs. Community Engagement: Help build a vibrant and connected data community by coordinating and scaling events such as Town Halls, managing collaboration platforms like Teams, and executing upskilling initiatives. Continuously evaluate satisfaction and engagement drivers (through surveys, stakeholder feedback, adoption measures, etc.) to ensure our efforts deliver meaningful impact and strengthen community bonds. Principal Business Analyst I: $108,000 - $153,000. Annual FTO days (Flexible Time Off): 20 Ability to navigate ambiguity and adapt priorities smoothly in a dynamic environment. Experience working in or closely with data and data science personas (e.g., Data Strategist, Data Steward, Data Product Owner, Data Engineer, etc.), with a solid understanding of how they work and what they need to be successful. Strong written and oral communication skills required Experience in communicating recommendations to senior business leaders preferred BA/BS, or relevant work experience, in Computer Science or related field preferred MBA or advanced degree in Mathematics, Computer Science, Engineering, Economics, or other quantitative discipline strongly preferred 5-7+ years of experience working as a data persona or closely partnering with data personas (e.g., data strategist, data product owner, data solutionist, data steward, data engineer, data scientist, etc.) Ability to work EST", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504973163", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618505229748, "name": "Portfolio Scrum Master", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751045880, "t_create": 1751043480, "ats_job_id": "71012", "display_job_id": "2025-71012", "type": "ATS", "id_locale": "2025-71012-en", "job_description": "Agile Coaching and Mentoring: Provide guidance and support to agile teams, helping them understand and implement agile principles and practices effectively. Foster a culture of continuous improvement. Transparency Tools Utilization: Leverage tools such as PowerBI, JIRA, and JIRA Plans to provide insights into team performance and progress. Ensure that teams maintain visibility and transparency in their processes. Opportunity Identification: Actively identify areas for improvement within teams, including process enhancements, team dynamics, and overall workflow efficiency. Champion innovative solutions to enhance productivity. Impediment and Blocker Removal: Proactively identify and remove impediments that hinder team progress. Work collaboratively with teams to resolve issues quickly and effectively. Issue Escalation: Monitor team dynamics and project progress, escalating issues to leadership when necessary to ensure timely resolution and alignment with strategic goals. Collaboration with POs and EMs: Partner closely with Product Owners and Engineering Managers to create a healthy and sustainable work environment. Facilitate open communication and collaboration among stakeholders. Program Increment (PI) Planning Facilitation: Successfully prepare and facilitate large scale Program Increment planning sessions throughout the year. These sessions will include many dependent teams delivering on a large-scale Pricing program roll out. Dependency Management: Proactively identify and manage dependencies as it relates to program delivery. Engage dependent teams to ensure proper lead time and visibility are provided. Bachelor's degree in a relevant field Minimum of 5 years related experience Proven experience as a Scrum Master or Agile Coach, preferably within a portfolio or multi-team environment. Strong understanding of agile methodologies, principles, and frameworks (Scrum, Kanban, etc.). Excellent facilitation, coaching, and mentoring skills. Proficiency in using agile project management tools (e.g., JIRA, PowerBI) for tracking and reporting. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}