We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Lead comprehensive agency management activities, including prospecting, business planning, engagement, training, compensation, and agency plant optimization. Manage a large and diverse agency footprint (100+ storefronts), optimizing performance across the territory. Establish credibility as a trusted advisor by delivering product expertise, underwriting philosophy, appetite guidance, and system training. Support retention initiatives and new business development to deepen agency relationships and maximize revenue. Manage the account pipeline end-to-end, including renewals, and collaborate across multiple underwriting segments to ensure strong outcomes. Ensure appropriate book mix, risk quality, and overall profitability at both the agency and territory level. Develop, execute, and continuously refine high-quality agency and territory strategies aligned to enterprise Personal Lines and Business Lines priorities. Support strategic initiatives such as carrier consolidation (book transfers), agency expansion, service center integration, and new product or program rollouts. Partner closely with underwriting, product management, claims, and risk control teams to identify opportunities, resolve issues, and share competitive and market intelligence. Act as the voice of the agent and customer within the organization. Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships. Provide mentorship and guidance to peers and team members, contributing to continuous improvement and best practices. Proven experience managing agency relationships and driving profitable growth within commercial insurance. Strong consultative, relationship-building, and influencing skills. Ability to work independently with limited supervision while managing complex priorities. Comfort leveraging data, tools, and insights to guide territory and agency strategies. Willingness to travel extensively within the assigned territory for in-person agency engagement. Minimum six years of progressively more responsible insurance sales and management work experience. Advanced knowledge of company services, products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends. Proven track record of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Advanced knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Advanced analytical thinking, business analytics and business development skills. Well versed understanding of marketing principles. Must be licensed by the state if required. Ability to travel daily with occasional overnight travel. Appropriate driving record required to operate a company vehicle.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618515899208", "isPrivate": false, "latlongs": "33.6845673,-117.8265049"}, {"id": 618517607328, "name": "Associate Claims Adjuster, Workers Compensation", "posting_name": "Associate Claims Adjuster, Workers Compensation", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Anchorage, Alaska, United States", "Las Vegas, Nevada, United States", "San Diego, California, United States", "Orange, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "East Honolulu, Hawaii, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784031000, "t_create": 1781093340, "ats_job_id": "76347", "display_job_id": "2026-76347", "type": "ATS", "id_locale": "2026-76347-en", "job_description": "Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts. Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates files and provides comprehensive reports as required. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517607328", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618518097697, "name": "Claims Specialist", "posting_name": "Claims Specialist", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Anchorage, Alaska, United States", "Las Vegas, Nevada, United States", "San Diego, California, United States", "Orange, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "East Honolulu, Hawaii, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1784320980, "t_create": 1782753960, "ats_job_id": "76687", "display_job_id": "2026-76687", "type": "ATS", "id_locale": "2026-76687-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. Proven interpersonal, analytical and negotiation abilities required. Ability to provide information in a clear, concise manner, ability to build effective relationships. Bachelor`s degree or equivalent in addition to 1-year claims handling experience. Knowledge of legal liability, insurance coverage and medical terminology preferred. Licensing may be required in some states.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518097697", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618518404558, "name": "Technical Claims Specialist, Workers Compensation - West Region", "posting_name": "Technical Claims Specialist, Workers Compensation - West Region", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Orange, California, United States", "Roseville, California, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1783972500, "t_create": 1783945800, "ats_job_id": "76803", "display_job_id": "2026-76803", "type": "ATS", "id_locale": "2026-76803-en", "job_description": "Investigates claims to determine whether coverage is provided, establish compensability and verify exposure. Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority. Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management. Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely. Identifies and appropriately handles claims with third party subrogation potential, SIF (Self-Insured Fund) and MSA (Medicare Set Aside) exposure. Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority. Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds. Demonstrates the ability to understand new and unique exposures and coverages. Demonstrates the ability to understand key data elements and claims related data analysis. Confers directly with policyholders on coverage and resolution strategy issues. Coordinates and participates in training sessions for less experienced staff, including both Complex Non-Complex staff. A bachelor's degree or equivalent business experience is required In addition, the candidate will generally possess 5-7 years of related claims experience with 1-2 years of experience in complex claims Demonstrated proficiency in Excel, PowerPoint as well as excellent written and verbal communication skills required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518404558", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618518323101, "name": "Senior Claims Specialist I, Workers Compensation - West Region", "posting_name": "Senior Claims Specialist I, Workers Compensation - West Region", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Glendale, California, United States", "Liberty Lake, Washington, United States", "Scottsdale, Arizona, United States", "Sacramento, California, United States", "Los Angeles, California, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Boise, Idaho, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1783608780, "t_create": 1783553040, "ats_job_id": "76783", "display_job_id": "2026-76783", "type": "ATS", "id_locale": "2026-76783-en", "job_description": "Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages. Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively. Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience. Required to obtain and maintain all applicable licenses.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518323101", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618517780293, "name": "Technical Director, Commercial Auto", "posting_name": "Technical Director, Commercial Auto", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Philadelphia, Pennsylvania, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Chicago, Illinois, United States", "Los Angeles, California, United States", "Plano, Texas, United States", "Salt Lake City, Utah, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1782319200, "t_create": 1781725500, "ats_job_id": "76460", "display_job_id": "2026-76460", "type": "ATS", "id_locale": "2026-76460-en", "job_description": "Educate and Empower: Provide coaching, training, and resources to risk control consultants and clients to promote best practices in safety and risk management. Collaborate: Work closely with cross-functional teams across Risk Control, Underwriting, and Claims\u2014including direct customer service\u2014to ensure comprehensive risk assessment and management strategies. Survey and Service High Premium and Complex Accounts: Complete prospective and new business surveys and provide targeted service to our largest and most sophisticated clients using our commercial auto specific tools to improve performance and guide underwriting to profitable business. Analyze and Optimize: Use data analytics and industry insights to identify trends, develop actionable strategies, and drive continuous improvement in risk control practices, including applying AI to generate insights and results. Influence the Future: Monitor trends in commercial auto and mobility to shape the direction of our risk control initiatives, influencing policy and procedural changes that enhance our market position. An agile mindset with a passion for problem-solving and innovation, and someone who thrives in a diverse, fast-paced environment. Proven experience in risk control within the commercial auto insurance industry. Exceptional coaching and communication skills to inspire and guide both teams and clients. The ability to monitor and evaluate the technical quality of loss prevention services delivered by less experienced consultants. Strong technical commercial auto knowledge and analytical skills to interpret data and inform decision-making. A can-do attitude that supports both risk control and underwriting while balancing multiple priorities. A commitment to actively acquiring and retaining profitable business. The ability to lead and collaborate on projects. * Bachelor's degree in Engineering or related field with clear trajectory of increasing skills in the commercial auto insurance field. At least 10 years of directly related consulting experience in risk control or progressive safety/health field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, CDS, CDT, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Conversant in FMCSA regulations, telematics, micromobility, and autonomous vehicles. Strong and effective interpersonal, writing and other communication skills. Role will need to develop and maintain effective relationships with customers, peers, and industry contacts. Excellent coaching and mentoring skills. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite and obtain information from the FMSCA/SMS sites. Home based with variable travel of approximately 30-40%.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517780293", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518323103, "name": "Claims Specialist, Workers Compensation - West Region", "posting_name": "Claims Specialist, Workers Compensation - West Region", "location": "Chandler, Arizona, United States", "locations": ["Chandler, Arizona, United States", "Glendale, California, United States", "Liberty Lake, Washington, United States", "Las Vegas, Nevada, United States", "Scottsdale, Arizona, United States", "Rocklin, California, United States", "Sacramento, California, United States", "Lake Oswego, Oregon, United States", "Phoenix, Arizona, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1783608720, "t_create": 1783553040, "ats_job_id": "76782", "display_job_id": "2026-76782", "type": "ATS", "id_locale": "2026-76782-en", "job_description": "Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages. Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518323103", "isPrivate": false, "latlongs": "33.3061605,-111.8412502"}, {"id": 618518427960, "name": "Wholesale Operations Leader - GRS North America", "posting_name": "Wholesale Operations Leader - GRS North America", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Indianapolis, Indiana, United States", "Lake Oswego, Oregon, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1784205060, "t_create": 1784035980, "ats_job_id": "76824", "display_job_id": "2026-76824", "type": "ATS", "id_locale": "2026-76824-en", "job_description": "Through a strategic and operational lens, lead cross-functional work to drive a collaborative, agile, high-performing culture and operating model that is principled, profitable, innovative, and nimble. Serve as a strategic thought partner to the Wholesale segment leader \u2014 contributing to the formation of segment strategy, not only its execution \u2014 including portfolio direction, distribution strategy, and growth priorities across E&S lines. Serve as Wholesale Operations Leader, representing Wholesale in Office of Underwriting, operations, product, data, and technology forums to ensure Ironshore's needs are built into roadmaps, not accommodated after the fact. Engineer the submission-to-quote pipeline as a measurable system with defined cycle time targets by business unit \u2014 identifying where time dies and building solutions to eliminate it. Own broker connectivity as a product decision, supporting API-first integration into broker AMS systems and reducing reliance on additional portals that create friction for brokers and underwriters. Make AI infrastructure foundational to the Wholesale operating model, enabling triage, clearance, and appetite scoring before a human touches a submission. Own submission-level data as the operating nervous system, including quote ratios, hit rates, cycle times by underwriter and by broker, and other key measures of underwriting and operational performance. Translate the six execution workstreams into a sequenced, resourced plan with clear owners, milestones, outcomes, and accountability. Build and own the standalone Wholesale P&L infrastructure in partnership with Finance, including the data architecture needed to make performance visible at the segment level. Partner with underwriting, actuarial, claims, finance, data, and technology teams to develop dashboards, portfolio analysis, operational reporting, and business insights to support segment and business unit leaders. Effectively prioritize and execute key operational initiatives across the Wholesale segment with strong project management discipline while championing Liberty Values & Guidelines to drive employee engagement, best-in-class service, productivity, and profitability. Accountable for ensuring clarity, visibility, and execution relative to operational key performance indicators KPIs across the Wholesale segment. Partner with segment and business unit leaders to organize and lead key operational meetings, manage competing priorities, and ensure decisions are translated into execution. Develop executive-level communications, business updates, decision materials, and reporting for internal and external stakeholders. Perform business analyses and evaluate the impact of alternative management decisions on operational outcomes, financial results, and broker/underwriter experience. May lead small team of operations resources supporting overall Wholesale priorities Deep expertise in Excess & Surplus (E&S) and wholesale/specialty insurance \u2014 spanning open-brokerage, SME binding authority, and delegated authority / program business \u2014 finance and actuarial concepts, regulatory environment, reinsurance, underwriting, producer management, and broker distribution. Advanced knowledge of financial analysis, technology, strategic planning, operational management, data/reporting, and business process improvement. Excellent oral and written communication skills, with strong presentation skills and the ability to facilitate discussion, influence stakeholders, and build consensus. Skills required include analyzing and problem solving; adaptability; decision making; building relationships; working effectively with others; applying financial acumen; focusing on service; executing excellence; planning and organizing work; and achieving results. Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global and organizational team. Experience working in an Agile environment, e.g., agile project management, product ownership, workflow modernization, or technology-enabled operating model transformation. Excellent time management, prioritization, and delegation skills. Advanced degree or equivalent training preferred; CPCU designation or equivalent preferred. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}