We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Reviews commercial policy language, endorsements, exclusions, limits, conditions, and applicable coverage requirements to determine coverage. Investigates complex losses involving significant injuries, attorney representation, litigation, and UM/UIM coverages Evaluates the severity and complexity of injuries to assess medical exposure, future damages, and overall claim value. Establishes, documents, and updates accurate reserves throughout the life of the claim based on severity, exposure, venue, liability, policy limits, litigation status, and evolving facts. Determines amounts owed, evaluates settlement value, negotiates with plaintiff counsel and other parties, and authorizes settlements and payments within assigned authority; recommends or issues denials when appropriate. Manages attorney-represented and litigated claims, including developing resolution strategies and coordinating with defense counsel, Home Office Legal, Claims leadership, and other internal partners. Partners with defense counsel on pleadings, discovery plans, litigation plans, case evaluations, mediation preparation, deposition strategy, trial preparation, and settlement negotiations Reviews pleadings, discovery, depositions, expert reports, medical records, suit documentation, investigation materials, and claim files to determine appropriate actions and litigation strategy. Prepares claims for mediation, deposition, and potential trial by analyzing liability, coverage, damages, documentation, venue considerations, and settlement authority. Performs other duties as assigned, including participation in special projects, training, guidance, and mentorship to staff. Experience handling commercial/Transportation Network Company (TNC) claims and/or larger policies. Experience with high-exposure claims involving severe injury, soft tissue, fractured bones, catastrophic loss, or fatalities. Prior handling of attorney-represented and/or litigated claims in a commercial or specialty lines environment. Experience preparing claims for mediation, deposition, trial, or other litigation milestones. Background in settlement negotiation with attorneys and/or plaintiff counsel and coordination with defense counsel. Experience handling complex policy interpretation and coverage analysis on large commercial accounts. Familiarity with time limit demands, discovery, legal expense management, and litigation strategy. Experience managing high-limit claims with detailed reserve and exposure analysis. Knowledge of multi-state claim handling and jurisdictional issues. Experience working in a high-performance claims environment where quality, precision, and responsiveness are expected BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517868560", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618518889381, "name": "Casualty Senior Claims Manager \u2014 Casualty Specialized Claims", "posting_name": "Casualty Senior Claims Manager \u2014 Casualty Specialized Claims", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1786541040, "t_create": 1785360660, "ats_job_id": "77024", "display_job_id": "2026-77024", "type": "ATS", "id_locale": "2026-77024-en", "job_description": "Strategic & People Leadership: Set the operational and technical direction of the team while leading, coaching, and developing specialized Claims Managers to drive performance across diverse specialty lines. Think strategically and broadly about claim trends, team capacity, inventory complexity, and future resource needs, including identifying staffing impacts and recommending proactive solutions to support effective claim handling. Stakeholder Communication: Collaborate effectively with internal partners, legal counsel, underwriting, actuarial, risk control, reinsurance, and other stakeholders to develop coordinated claim strategies. Present complex claim strategies, risk mitigations, emerging trends, and operational initiatives to key stakeholders, including executive leadership, underwriters, and reinsurers. Litigation & Legal System Abuse: Lead strategies to counter legal system abuse, including nuclear verdicts, third-party litigation funding, reptile tactics, and anchoring. Partner with defense counsel, underwriting, analytics, and other business partners to protect loss-cost integrity and drive disciplined outcomes. Portfolio Oversight & Analytics: Monitor high-severity exposures and multi-party casualty litigation, using litigation analytics to identify exposures early and track venue trends, adverse-development drivers, and emerging litigation theories. Maintain a forward-looking view of the changing legal environment and its potential impact on claim outcomes and portfolio performance. Financial & Vendor Stewardship: Ensure reserve accuracy and adequacy, set settlement authorities, forecast financial impacts, and manage loss-cost and volatility trends in partnership with actuarial and reinsurance teams. Oversee panel counsel selection, performance, litigation strategy, and litigation spend. Strategic Acumen & Operational Excellence: Demonstrate a broad, enterprise-focused perspective when evaluating emerging trends, portfolio implications, and long-term claim outcomes. Identify complex issues, evaluate options, and implement practical, effective solutions. Develop, implement, and refine claim-handling protocols, procedures, escalation frameworks, and best practices for complex casualty, environmental, mass tort, toxic tort, latent injury, and other specialty claim portfolios. Travel: Travel as needed to support business needs, including stakeholder meetings, leadership engagements, litigation activities, and industry events. Experience: 10+ years of commercial specialty claims experience, including significant coverage issues and severe-exposure casualty work, with 5+ years of leadership experience; a proven track record of managing and developing other claims people-leaders is a plus. Technical Breadth: Deep expertise across multiple specialty lines, specifically Environmental, EPLI, Professional Liability (E&O), mass tort litigation/MDL/class action, Umbrella, Excess, and the full range of Coverage B - Personal and Advertising Injury exposures (particularly, defamation, advertising injury/copyright, trade dress, and slogan offenses). Knowledge of Guidewire Claims System, a plus. Experience developing, implementing, and refining claim-handling protocols, procedures, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus. Protocols & Best Practices: Experience developing, implementing, and refining claim-handling protocols, procedures, escalation practices, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus. Education & Credentials: Bachelor's degree required; Juris Doctor (JD), MBA, CPCU, or RPLU designations are a plus. Bachelors' degree or equivalent training; advanced degrees or certifications preferred A minimum of 10 years of relevant and progressively more responsible work experience required, including at least 7 years of supervisory experience At least 7 years claims handling within a technical specialty Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, computers and product competition within the marketplace Requires advanced knowledge of a technical specialty Knowledge of law and insurance regulations in various jurisdictions The ability to effectively interact with brokers and internal departments is also required Strong verbal and written communications and organizational skills Strong negotiation, analytical and decision making skills also required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518889381", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518817467, "name": "Associate Claims Adjuster, Workers Compensation", "posting_name": "Associate Claims Adjuster, Workers Compensation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Westborough, Massachusetts, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1785930600, "t_create": 1785153000, "ats_job_id": "76983", "display_job_id": "2026-76983", "type": "ATS", "id_locale": "2026-76983-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary, during the processing of the claims, and refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518817467", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518642927, "name": "APD - Rideshare Commercial Claims Auto Physical Damage Adjuster", "posting_name": "APD - Rideshare Commercial Claims Auto Physical Damage Adjuster", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1785344460, "t_create": 1784861220, "ats_job_id": "76939", "display_job_id": "2026-76939", "type": "ATS", "id_locale": "2026-76939-en", "job_description": "Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Writes simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. License may be required in multiple states by state law.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518642927", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618516976853, "name": "Field Property Claims Adjuster", "posting_name": "Field Property Claims Adjuster", "location": "Beacon Falls, Connecticut, United States", "locations": ["Beacon Falls, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1782241380, "t_create": 1777046340, "ats_job_id": "75741", "display_job_id": "2026-75741", "type": "ATS", "id_locale": "2026-75741-en", "job_description": "Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. May be called upon for catastrophe duty. Working knowledge of claims handling procedures and operations. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong time management and organizational skills. Demonstrated understanding of building construction principles.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516976853", "isPrivate": false, "latlongs": "41.4426452,-73.06176119999999"}, {"id": 618518806071, "name": "Senior Casualty Claims Specialist, Attorney Represented - Northeast", "posting_name": "Senior Casualty Claims Specialist, Attorney Represented - Northeast", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Marlton, New Jersey, United States", "Albany, New York, United States", "Clifton Park, New York, United States", "Westborough, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Erie, Pennsylvania, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1786496040, "t_create": 1785119040, "ats_job_id": "76979", "display_job_id": "2026-76979", "type": "ATS", "id_locale": "2026-76979-en", "job_description": "Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. 1+ years Personal Lines Third Party Auto Casualty Experience. 1+ years Attorney Represented Experience. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518806071", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518343622, "name": "Senior Claims Specialist I (Construction Liability \u2013 Bodily Injury and GL Property Damage)", "posting_name": "Senior Claims Specialist I (Construction Liability \u2013 Bodily Injury and GL Property Damage)", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Suwanee, Georgia, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1783974540, "t_create": 1783617180, "ats_job_id": "76786", "display_job_id": "2026-76786", "type": "ATS", "id_locale": "2026-76786-en", "job_description": "Plans and conducts investigations of multi-party construction bodily injury and property damage liability claims across jurisdictions. Independently manage moderate to high exposure claims involving Commercial General Liability policies including OCP, OCIP, CCIP and Self-Insured Retention programs. Conduct timely liability investigations, evaluate risk transfer opportunities, and develop defense strategies in coordination with counsel to drive efficient, outcome-focused resolutions Drive proactive claim outcomes through early investigations and strategic decision making. Own the full claim lifecycle from coverage analysis and reserving to negotiation and resolution - by making timely, well-supported decisions. Actively manage litigation, set clear expectations with clients and counsel, and pursue early resolution strategies to reduce cycle time, legal spend, and overall claim severity. Acts as senior technical professional on team, mentor and elevate team performance through coaching. Serve as a resource for less experienced adjusters by providing real-time guidance on coverage, liability, and investigation strategy. Reinforce best practices in documentation, reserving and communication, contributing to improved QA outcomes and consistent execution across the team. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Moderate technical expertise handling commercial auto and general liability bodily injury and property damage claims preferred. Demonstrated ability to handle multi-part litigation, contract interpretation, and risk transfer (additional insured and indemnity) preferred. interpersonal skills to communicate and negotiate with customers and conduct investigations required. 4-6 years experience in managing 3rd party bodily injury and property damage litigated claims for both insured and self-insured clients, including directing defense counsel, evaluating exposure, and negotiating settlements. Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively. 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Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us. Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels. Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Makes effective use of loss management tools and techniques to ensure accuracy in decision making. Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle. Strong written and oral communication skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Growth mindset; adapts well to change including new standard work and new tools Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred. Liability experience or policy and claims knowledge preferred. Bachelor's degree preferred. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518643086", "isPrivate": false, "latlongs": "39.8912248,-74.9218324"}, {"id": 618519102126, "name": "Senior Technical Claims Specialist, Construction Complex", "posting_name": "Senior Technical Claims Specialist, Construction Complex", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "New York, New York, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1786737060, "t_create": 1786624920, "ats_job_id": "77182", "display_job_id": "2026-77182", "type": "ATS", "id_locale": "2026-77182-en", "job_description": "Senior Complex Construction Claims Specialist \u2014 Complex CGL & Construction Liability (Litigated, $500K+) Substantial hands-on experience handling complex, litigated Commercial General Liability and/or Construction Liability claims at high exposure levels (preferably $500,000+). Deep working knowledge of CGL and Construction Liability coverages and typical construction-related policy issues (additional insured wording, contractual indemnity, other insurance, primary/excess interaction, SIRs/deductibles). Proven litigation management experience: selecting/managing defense counsel, directing discovery strategy, preparing for mediation/trial, evaluating exposure and settlement leverage. Strong technical judgment and the ability to articulate and defend coverage and liability positions to legal, underwriting, and management partners. Track record of using and directing experts (medical, causation, engineers, reconstruction) on complex causation and damages issues. Excellent negotiation, communication and stakeholder management skills. Ability to manage multiple high-priority matters and meet deadlines under pressure. Bachelor's degree (preferred) and relevant claims/insurance industry certifications or licenses as applicable. Ability to obtain and maintain needed All-lines Adjuster license. Claims/Industry certifications a plus! Work exclusively on technically complex, high-exposure construction-related casualty claims that require advanced legal and claims judgment. Manage a caseload of complex, litigated construction-related losses ($500K+) from assignment through resolution: coverage analysis, liability assessment, investigation planning, reserving, negotiation, settlement or denial where appropriate. Lead coverage interpretation and application for issues commonly encountered in construction claims: additional insureds, tenders, indemnity agreements, other insurance, SIR/deductible mechanics, primary vs. excess placement, and limits erosion. Direct litigation strategy: analyze pleadings, manage discovery and depositions, evaluate venue and trial risk, prepare for mediations and settlement conferences, and recommend and implement resolution strategies. Build and lead the working team for each matter: coordinate Home-Office Legal, defense counsel, SIU when appropriate, medical and causation experts, accident reconstructionist, engineers, and other technical consultants. Select, supervise and evaluate outside counsel, including establishing budgets, staffing plans, billing guidelines expectations, and performance measures. Set and adjust reserves based on defensible analysis and develop settlement strategies that protect the company's interests while advancing timely resolution. Maintain accurate, complete file documentation and ensure secure handling of financial transactions and claim information. Collaborate proactively with Underwriting, Risk Control, Reinsurance/Excess, Product and Subrogation teams; identify and communicate trends and technical insights. 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