We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Strong Time Management Skills Strong Organizational Skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503740601", "isPrivate": false, "latlongs": "42.4184296,-71.1061639"}, {"id": 618504791091, "name": "Claims Resolution Specialist, Appraisal", "location": "Danvers, Massachusetts, United States", "locations": ["Danvers, Massachusetts, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1749652920, "t_create": 1749038280, "ats_job_id": "70538", "display_job_id": "2025-70538", "type": "ATS", "id_locale": "2025-70538-en", "job_description": "An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition. You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages. You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed. You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation. May be called upon for catastrophe duty. An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form. Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction. Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc. Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems. A Bachelor's degree or equivalent experience and 1-3 years of directly related experience. Auto Damage Appraisal Licensing and certification are required. For car custodians, a valid driver's license is required Varying conditions may be encountered while inspecting vehicles. Must be able to work outside in inclement weather conditions and drive substantial distances. While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504791091", "isPrivate": false, "latlongs": "42.5750009,-70.93212199999999"}, {"id": 618504354524, "name": "Senior Technical Claims Specialist, Construction Complex", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751568900, "t_create": 1746501480, "ats_job_id": "70095", "display_job_id": "2025-70095", "type": "ATS", "id_locale": "2025-70095-en", "job_description": "Description If you have an advanced amount of experience with Commercial Casualty claims, including Commercial Auto and/or General Liability, this might be the role for you! The GRS North America Construction Complex team plays a pivotal role in driving and enabling the success across our Commercial Casualty organization. Our team is responsible for determining coverage, investigating complex and highly complex commercial casualty claims by determining liability, setting and adjusting reserves, evaluating the claim, negotiating a settlement, authorizing and resolving the claim. We have a current and immediate opening for a Senior Technical Claims Specialist who will demonstrate a high level of expertise and sound judgment in complex matters, and may act as a subject matter expert for complex Construction claims. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex Commercial Casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. The selected person will demonstrate a high level of expertise and sound judgment in complex matters; may act as a subject matter expert. Commercial Auto and General Liability for Construction Accounts, and not Construction Defect. Please note you will be required to go into one of the following GRS Claims Offices at least twice a month if you reside within a 50 mile radius: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Chandler, AZ; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. This requirement is subject to change. We are open to fill as a Senior Technical Claims Specialist I or II, based on candidate experience. Salary listed is for the entire country, and may vary based on candidate location. Senior Technical Claims Specialist I Salary: $82,000-$157,000 Senior Technical Claims Specialist II Salary: $92,000 - $176,000 In this role, you can expect to: As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Participates in special projects as assigned. Qualifications Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly Experience with Additional Insured and Contractual Indemnification, Risk Transfer and evaluation of claims in excess of $500,000 preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Each role requires advanced legal expertise and claims operations experience as you will specialize and be aligned to one of the following lines of business Auto Physical Damage (APD): Manages first and third-party collision, comprehensive, property-damage-liability, glass, and roadside assistance claims, and leads subrogation efforts. Property: Investigates, estimates, and settles residential and small-commercial property damage claims. Casualty: Oversees Personal and Commercial Lines injury, construction, and environmental claims from first notice of loss through resolution. Champions Liberty's commitment to equity and inclusion, mentors and develops teammates, and inspires excellence in colleagues and peers. Collaboration in Matrixed Environments Builds strong, trust-based relationships across functions, leads by influence, navigates conflicts constructively, and fosters teamwork in a complex organizational structure. Balances risk with practical solutions, clarifies priorities for stakeholders, and proactively removes barriers to enable effective, timely decision-making. Vision & Strategic Thinking Defines and communicates in a clear direction, energizes and motivates others, embraces continuous learning, and actively incorporates diverse, external perspectives. Juris Doctor (J.D.) or Bachelor of Laws (L.L.B.) from an accredited law school and admission to the bar of at least one U.S. jurisdiction. Minimum of 15 years' experience as a practicing attorney, including expert knowledge of commercial and/or insurance claims operations. Outstanding analytical skills, with the ability to research complex legal issues, synthesize findings, and deliver clear, actionable guidance. Exceptional legal writing and verbal communication abilities, capable of drafting persuasive briefs, opinions, and policy documents, and presenting effectively to diverse audiences. Proven client focus, managing multiple high priority matters simultaneously while maintaining meticulous attention to detail. Strong familiarity with corporate operations and strategic business\u2010unit objectives and demonstrated success in aligning legal advice with organizational goals. Ability to build and maintain collaborative relationships--with internal stakeholders, outside counsel, industry peers, and opposing parties--while exercising sound judgment and professionalism. 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Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. Must be willing and able to travel as needed to attend activities related to litigation, team and customer meetings, and other, which may include overnight travel.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505325883", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618503324345, "name": "Field Property Claims Adjuster", "location": "Manchester, New Hampshire, United States", "locations": ["Manchester, New Hampshire, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1751290200, "t_create": 1743447000, "ats_job_id": "69510", "display_job_id": "2025-69510", "type": "ATS", "id_locale": "2025-69510-en", "job_description": "Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong Time Management Skills Strong Organizational Skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503324345", "isPrivate": false, "latlongs": "42.9956397,-71.4547891"}, {"id": 618505311576, "name": "Professional Liability Senior Claims Specialist", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751418780, "t_create": 1751201820, "ats_job_id": "71019", "display_job_id": "2025-71019", "type": "ATS", "id_locale": "2025-71019-en", "job_description": "Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes Liberty's claim system to document claims and to diary future events or follow-up. Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Monitors the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in Claims audit process. May provide claims marketing services by participating in meetings with brokers, risk managers and reinsurers. As required, maintains insurance adjuster licenses. Bachelors' and/or advanced degree 5+ years claims/legal experience; or in a related field Functional knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge Functional knowledge of law and insurance regulations in various jurisdictions Demonstrated strong verbal and written communications skills Demonstrated strong negotiation skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505311576", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618505321816, "name": "Environmental Complex Claims Specialist", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States", "Chicago, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1751402640, "t_create": 1751290260, "ats_job_id": "71025", "display_job_id": "2025-71025", "type": "ATS", "id_locale": "2025-71025-en", "job_description": "Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and reinsurers, as necessary. As required, maintains insurance adjuster licenses. Bachelors' and/or advanced degree; J.D. preferred. 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred. Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge. Functional knowledge of law and insurance regulations in various jurisdictions. Demonstrated advanced verbal and written communications skills. Demonstrated advanced analytical, decision making and negotiation skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505321816", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618504881718, "name": "Senior Claims Process Owner - Medical Litigation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1750712940, "t_create": 1749577560, "ats_job_id": "70661", "display_job_id": "2025-70661", "type": "ATS", "id_locale": "2025-70661-en", "job_description": "Knowledge/understanding of No Fault statutory coverage application, state nuances in dispute handling and experience in establishing litigation strategy for the larger No Fault states (NY, NJ, FL, MI) is required. Minimum 10 years No Fault claim handing experience, 3 years specific to litigation handling and 5 years in a Process type role is required. Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays a solid understanding of the function`s strategy (i.e. Claims) Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOB`s vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Expert understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end to end complex process or multiple process steps to drive to a best-in-class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations. Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process. Understands and communicates business risks effectively and develops mitigation plans to reduce risks. Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts. Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}