We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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We have flexibility to fill this position as a Senior Technical Claims Specialist I or II, depending on candidate experience. The salary range posted reflects this range and various geographic remote locations. A typical salary will be between $110,000-$130,000. Senior Technical Claims Specialist I Salary: $81,700-152,400 (based on candidate location and experience) Senior Technical Claims Specialist II Salary: 91,800-171,100 (based on candidate location and experience) Annual FTO Days Accrual: 2 days per month, up to 20 days per year Bachelors' and/or advanced degree. Advanced to expert knowledge of Commercial Casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. 5+ years claims/legal experience; or in a related field. 7 years' of experience preferred. Experience with Environmental and Toxic Tort, along with strong coverage analysis required. Functional knowledge of law and insurance regulations in various jurisdictions. Demonstrated strong verbal and written communication skills. As the claims owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Review lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Leads and participates in special projects and performs other duties as assigned.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497304690", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618497086514, "name": "Senior Technical Claims Specialist, Commercial Lines Excess Coverage", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713802140, "t_create": 1712923260, "ats_job_id": "63648", "display_job_id": "2024-63648", "type": "ATS", "id_locale": "2024-63648-en", "job_description": "* Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes Claims systems to document claims and to diary future events or follow-up. Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Monitors the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in Claims audit process. May provide claims marketing services by participating in meetings with brokers, risk managers and re-insurers. Participates in special projects. Bachelor's degree and 5 to 7 years of relevant claims handling experience. Experience with Commercial Umbrella policies/Excess claims averaging $1-3 million or more preferred! Experience with Coverage A and Coverage B claims on admitted and non-admitted paper a plus! Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. Experience mentoring others and/or serving as Subject Matter Expert with related claims. Strong coverage analysis skills highly desired!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497086514", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618496041850, "name": "Senior Technical Claims Specialist II, Excess Coverage", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713991440, "t_create": 1708386300, "ats_job_id": "62936", "display_job_id": "2024-62936", "type": "ATS", "id_locale": "2024-62936-en", "job_description": "Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes Claims systems to document claims and to diary future events or follow-up. Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Monitors the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in Claims audit process. May provide claims marketing services by participating in meetings with brokers, risk managers and re-insurers. Participates in special projects. Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience. Experience with Umbrella policies/claims averaging $1-3 million or more", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496041850", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618496729988, "name": "Claims Specialist II-Commercial", "location": "Suwanee, Georgia, United States", "locations": ["Suwanee, Georgia, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713366720, "t_create": 1711553340, "ats_job_id": "63403", "display_job_id": "2024-63403", "type": "ATS", "id_locale": "2024-63403-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496729988", "isPrivate": false, "latlongs": "34.0514898,-84.0712997"}, {"id": 618497274557, "name": "Claims Team Manager", "location": "Lake Oswego, Oregon, United States", "locations": ["Lake Oswego, Oregon, United States", "Las Vegas, Nevada, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713900600, "t_create": 1713567780, "ats_job_id": "63775", "display_job_id": "2024-63775", "type": "ATS", "id_locale": "2024-63775-en", "job_description": "Contributes to the organization's success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment. Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards. Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets. Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work. Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders. Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately. Often called upon to do presentations for existing and prospective customers. Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs. Coaches to improve technical expertise within the team Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds. Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement. Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices. Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness. Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture. Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497274557", "isPrivate": false, "latlongs": "45.4156817,-122.7159726"}, {"id": 618497081020, "name": "Senior Workers' Compensation Claims Specialist", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713366840, "t_create": 1712868240, "ats_job_id": "63641", "display_job_id": "2024-63641", "type": "ATS", "id_locale": "2024-63641-en", "job_description": "Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497081020", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618497141911, "name": "Technical Claims Spec II, WC", "location": "Rocklin, California, United States", "locations": ["Rocklin, California, United States", "Las Vegas, Nevada, United States", "Lake Oswego, Oregon, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713467280, "t_create": 1713287820, "ats_job_id": "63712", "display_job_id": "2024-63712", "type": "ATS", "id_locale": "2024-63712-en", "job_description": "Investigates claims to determine whether coverage is provided, establish compensability and verify exposure. Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority. Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management. Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely. Identifies and appropriately handles claims with third party subrogation potential, SIF and MSA exposure. Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority. Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds. Demonstrates the ability to understand new and unique exposures and coverages. Demonstrates the ability to understand key data elements and claims related data analysis. Confers directly with policyholders on coverage and resolution strategy issues. Coordinates and participates in training sessions for less experienced staff, including both Complex non-Complex staff. A Bachelors degree or equivalent business experience is required In addition, the candidate will generally posses 5-7 years of related claims experience with 1-2 years of experience in complex claims Demonstrated proficiency in Excel, PowerPoint as well as excellent written and verbal communication skill required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497141911", "isPrivate": false, "latlongs": "38.7907339,-121.2357828"}, {"id": 618497138278, "name": "Senior Claims Representative- Commercial Auto", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1714150200, "t_create": 1713272040, "ats_job_id": "63703", "display_job_id": "2024-63703", "type": "ATS", "id_locale": "2024-63703-en", "job_description": "Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Writes simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. License may be required in multiple states by state law.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497138278", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618496554936, "name": "Senior Technical Claims Specialist", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713972060, "t_create": 1710525360, "ats_job_id": "63262", "display_job_id": "2024-63262", "type": "ATS", "id_locale": "2024-63262-en", "job_description": "As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496554936", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618496906059, "name": "Complex Claims Unit Manager, Commercial Casualty/Environmental Claims", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "New York, New York, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1713366720, "t_create": 1711980420, "ats_job_id": "63485", "display_job_id": "2024-63485", "type": "ATS", "id_locale": "2024-63485-en", "job_description": "Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee's authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval. Strong coverage, writing, collaborative, time-management, and communication skills needed. Hires, develops and manages staff in order to create a high performing results oriented staff. Creates and maintains a positive work environment and culture that drives employee engagement and motivation. Provides on-going coaching, and conducts performance reviews. Identify performance problems and initiate disciplinary actions. Acts as a technical expert and resource for staff. Refers problems and issues out of authority level to Management. Management experience a plus. Casualty environmental experience required. Achieves goals for a top-tier customer experience, employee engagement, loss cost accuracy and reserving, and consistent, quality claims handling practices. Advanced knowledge of Commercial Casualty insurance, claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance. Other skills required include: planning/organizing work, communication (verbal, written, presentation, etc), collaborating with others, diplomacy/tact, business/financial acumen, and adaptability. Bachelor's degree or equivalent and 7+ years of progressively more responsible related work experience. Primary and Excess experience, especially with Commercial Claims, is preferred! Prior Management experience with P&C Claims is desired.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496906059", "isPrivate": false, "latlongs": "37.09024,-95.712891"}], "debug": {}, "count": 22, "countFilterByMatchScore": null, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": 1, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 4.5, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "", "location": "", "department": ["Claims"], "skill": [], "seniority": [], "pid": "", "skills": [], "departments": [], "job type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"skills": "count_desc", "departments": "count_desc", "job type": 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