We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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You will work alongside experienced professionals across technology, product, and strategy while gaining hands-on experience and visibility with senior leaders in a fast-paced, collaborative environment. Your work will focus on the following areas: Support current team priorities: Work alongside the Technology Strategy & Transformation (S&T) team and partners across GRS and Technology on active efforts to improve visibility into costs and operations. You'll help gather and organize data, document how key processes work today, and contribute analysis on where closer alignment could reduce duplication and create efficiencies. Find and build improvements using AI: Get to know how S&T works, including what we deliver, who we deliver it for and the outcomes we're accountable for. Then identify where our deliverables or ways of working could be better, and use AI and other tools to build and test a practical solution. By the end of the internship, you'll share what you built, what you learned and what you'd recommend next. What You've Got You are an undergraduate student working toward a Bachelor's degree in Business, Finance, Economics, Communications, Data Science, Statistics, Computer Science, Information Systems, Mathematics, or a related field with a strong academic record; cumulative 3.0 GPA preferred. You have 0-2 years of professional experience. Insurance experience is not required. You are authorized to work permanently in the United States. Experience or interest in areas such as research, data analysis, strategy, process improvement, technology, or AI is a plus. You are curious, eager to learn, and comfortable taking on new challenges. You show initiative, think creatively, and are open to new ideas. You possess strong written and verbal communication skills and work effectively with others. You are organized, detail-oriented, and comfortable working across multiple priorities. 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Familiarity with CI/CD pipelines, automated testing, and version control (Git) and GitHub Actions. Strong troubleshooting skills with the ability to debug and resolve complex issues in production systems. A design thinking, test-driven development, and shift-left mindset. Ability to mentor others and raise a team's technical capabilities. Hands-on involvement with layered systems architectures, designs and shared software concepts. Experience working in an agile environment. Excellent negotiation, facilitation and consensus-building capabilities. Strong leadership, coaching and mentoring skills. Proven ability to speak to varying levels of the organization and successfully collaborate across the organization. Ability to work collaboratively with Agile methodologies (Scrum, Kanban) and cross-functional teams (Product Owners, Software Engineers, Test Engineers) to drive technology decisions and support engineering excellence. Openness and adaptability to respond to fast-moving circumstances. 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Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently. Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes. Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio. Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity. Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis. Hands-on experience as a Product Owner (or equivalent) on an agile team, including backlog ownership, writing clear and actionable user stories, and quarterly planning. Ability to translate complex business concepts into clear requirements that business and technology partners both understand. Proven ability to influence and align stakeholders at multiple levels, including senior leaders, and to make quick, well-reasoned prioritization decisions. Comfort working with data to size problems, evaluate trade-offs, and measure outcomes. Property & casualty insurance experience, ideally in commercial lines pricing, rating, or rate filings. Experience with pricing or rating platforms, or with large-scale platform migrations or modernization. Familiarity with state regulatory and filing requirements and how they shape delivery timelines. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Strong experimental mindset to drive innovation amongst uncertainty. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. 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Ensure backlog priorities align to product outcomes, portfolio objectives, customer needs, and enterprise technology strategies. Serve as the primary product interface for the squad, providing day-to-day clarification of requirements, priorities, and business context. Partner with engineering teams to remove blockers, manage dependencies, and support successful delivery of roadmap commitments. Actively participate in agile ceremonies, including sprint planning, backlog refinement, demos, retrospectives, and organizational planning events. Foster a culture of continuous improvement by leveraging customer feedback, operational learnings, and team insights to refine product strategy and delivery practices. Partner across squads and product teams to share best practices, align on common capabilities, and improve end-to-end customer experiences. Stay informed on Intelligent Automation industry trends, platform capabilities, automation opportunities, and AI-enabled technologies to bring informed recommendations to the team. Champion an outcome-driven product mindset that balances customer value, business priorities, operational excellence, and long-term strategic objectives. Bachelors` degree in relevant field (business, computer science, humanities etc.). Minimum 5+ years of Product Owner experience. Experience with UiPath Document Understanding, Communications Mining, Process Mining, Task Mining, Apps, Integration Service, or Automation Cloud. Experience integrating UiPath with APIs, ERP platforms, CRM platforms, workflow tools, data platforms, or AI and machine learning services. Experience with intelligent document processing, OCR, natural language processing, generative AI, or agentic automation. Knowledge of Agile development methodologies and IT project management. 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Contribute to platform-level planning and investment discussions while ensuring alignment between squad execution and broader organizational priorities. 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Own and prioritize the backlog against measurable outcomes such as handle time saved, systems retired and states live. Partner with Finance, the TOBE and PCUIP program teams, Billing Operations, Analytics, UX, Architecture and Engineering to deliver capabilities that are reusable across personas and channels. Work with Research to ideate with the employees and agents who use the product and validate solutions before they ship. Use data to size opportunities, validate impact and guide decisions. Lead alignment across teams and portfolios, surface dependencies early and communicate trade-offs clearly. Balance program-driven delivery with the production support and compliance work that keeps billing running well today. Take initiative. Spot gaps before they become blockers, pull the right people together and keep things moving without waiting to be asked. 5+ years of product management or product owner experience with Agile delivery teams and advanced knowledge of Agile practices, as typically acquired through a bachelor's degree in a relevant field and 7 years in business, technology or consulting. Master's degree preferred. Demonstrated experience owning the end-to-end product lifecycle \u2014 vision, roadmap, backlog and KPIs \u2014 with the business expertise to set clear priorities and weigh business value. Strong stakeholder management: builds relationships and influence across organizational boundaries, and leads varied audiences through complex ideas and designs to consensus. Data-driven decision making: defines product KPIs and measures outcomes with analytics, paired with an experimental mindset that drives innovation amid uncertainty. Comfortable in ambiguous, high-complexity environments; makes decisions under uncertainty and can explain the trade-offs. A go-getter who is curious by nature and not afraid to jump in, ask questions and figure things out. Excellent written and verbal communication skills, including presenting to senior leadership. Billing, payments or insurance servicing experience preferred; platform migration or modernization experience and knowledge of our products and portfolio a plus. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}