We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. 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An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501281734", "isPrivate": false, "latlongs": "47.6743428,-117.1124241"}, {"id": 618501280561, "name": "Technical Consultant, Risk Control", "location": "Chicago, Illinois, United States", "locations": ["Chicago, Illinois, United States", "Bloomington, Minnesota, United States", "Minneapolis, Minnesota, United States", "Milwaukee, Wisconsin, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1731085380, "t_create": 1731085320, "ats_job_id": "67186", "display_job_id": "2024-67186", "type": "ATS", "id_locale": "2024-67186-en", "job_description": "Account Service: Work with customer management and employees to provide comprehensive, highly sophisticated consulting services to assist in meeting customer key performance indicators. Including a deep understanding of customer operations and industry exposures to develop strategies to mitigate risk. Leadership: Having the ability to collaborate, innovate, influence, and inspire those around them to meet a common goal. This includes mentoring and coaching, owning personal and career growth aspirations, and becoming a leader in their field. Continuous Improvement: Having a growth mindset that allows for continuous improvement of work product and service delivery in a collaborative way that provides consistent innovation. Works with a sense of urgency and handles setbacks/feedback with a growth mindset. Ability to develop and maintain relationships with customers, peers, and industry contacts. Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 5 years of directly related consulting experience in loss prevention or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. Position requires regular travel.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501280561", "isPrivate": false, "latlongs": "41.8781136,-87.6297982"}, {"id": 618501279935, "name": "Field Property Claims Adjuster", "location": "San Antonio, Texas, United States", "locations": ["San Antonio, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1731447180, "t_create": 1731084600, "ats_job_id": "67185", "display_job_id": "2024-67185", "type": "ATS", "id_locale": "2024-67185-en", "job_description": "Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong Time Management Skills Strong Organizational Skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501279935", "isPrivate": false, "latlongs": "29.4241219,-98.49362819999999"}, {"id": 618501279651, "name": "Complex Senior Claims Resolution Claims Specialist - Casualty", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Liberty Lake, Washington, United States", "Chandler, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1731425220, "t_create": 1731083100, "ats_job_id": "67182", "display_job_id": "2024-67182", "type": "ATS", "id_locale": "2024-67182-en", "job_description": "Works autonomously within prescribed authority limits. Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 3 to 5 years of litigation experience Expert knowledge of handling claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501279651", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618501278418, "name": "Director, Distribution", "location": "Seattle, Washington, United States", "locations": ["Seattle, Washington, United States", "Liberty Lake, Washington, United States", "Portland, Oregon, United States", "Boise, Idaho, United States"], "hot": 0, "department": "Sales - General", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1731082380, "t_create": 1731076680, "ats_job_id": "67179", "display_job_id": "2024-67179", "type": "ATS", "id_locale": "2024-67179-en", "job_description": "Provides leadership, development and coaching to the Territory Management team responsible for managing an assigned portfolio of insurance products, services & agency programs. Works closely with DSO, UW & GRS to drive flow of smaller account business, build, and execute growth and profit strategies and to secure key accounts, managing account pipeline end-to-end. Responsible for achieving the key financial targets including rate adequacy, written premium, profitability, new business, retention. Manages the execution of annual agency management process and overall territory strategy to drive profitable premium growth. Leads Senior Territory Manager team to optimize agency footprint including agency plant expansion, agency engagement/rehab and terminations. Develops strategies and drives execution of key initiatives to ensure effective agency partnerships in order to attract, develop, and retain profitable business and manage agency performance through frequent agency interactions. Identifies and assesses potential risks including service levels, business quality, pricing and market conditions in order to develop resolutions to ensure agency satisfaction and financial results achievement. Inspires, coaches and develops team to ensure deep engagement and needed skills and capabilities to achieve sub-region goals. Collaborates with regional marketing team to deliver effective internal and external communications and marketing programs. Leverages portfolio-level data and analysis to address business trends at the macro level. Partners and collaborates with systems, raters, and Insights teams to drive and maximize flow of business. Maintains an understanding of the competitive landscape and coordinates resources to make the changes necessary to meet marketing, pricing and customer needs. Maintains local legislative awareness with a strong working knowledge of key and current judicial rulings, legal issues and lobbying efforts. Leverages agency compensation programs, including Agency Profit Sharing process, compensation communication, reporting, tracking and best practices to leverage programs. Undergraduate degree in business or related field or equivalent training required MBA, CIC and/or institute designation preferred Minimum 10 years of progressively more responsible related work experience in a field distribution environment Proven success in building internal and external partnerships, improving team and individual performance Demonstrates strong business acumen and understanding of agency business, solid track record of achieving results, project management, negotiation, and problem-solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501278418", "isPrivate": false, "latlongs": "47.6061389,-122.3328481"}, {"id": 618501278277, "name": "Senior Underwriter, E&S Primary and Excess Casualty", "location": "Los Angeles, California, United States", "locations": ["Los Angeles, California, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1731442260, "t_create": 1731073320, "ats_job_id": "67178", "display_job_id": "2024-67178", "type": "ATS", "id_locale": "2024-67178-en", "job_description": "Manages portfolio of brokers/agents and clients. Leverages market presence and knowledge to develop and underwrite profitable business, acting as a representative for Liberty. Maintains a strong market presence, including established relationships with agents and brokers. Looks to strengthen these relationships and develop new ones. Contributes ideas for product development and participates in development and execution. Contributes to team projects (e.g., process / tool improvement). Understands the work implications of relevant legislation and regulation. Collaborates effectively across teams, stakeholders, and partners (e.g., UW Support, Claims, Actuarial, Directors of Underwriting in GRS North America). Mentors junior underwriters and new hires (not as a line manager). May analyze department`s portfolio and make suggestions for development. May recognize and communicate emerging trends of exposures within line of business expertise. Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience in E&S Primary Casualty and/or E&S Excess Casualty. CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501278277", "isPrivate": false, "latlongs": "34.0549076,-118.242643"}, {"id": 618501270541, "name": "Complex Claims Resolution Specialist - Casualty", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1731425520, "t_create": 1731011280, "ats_job_id": "67168", "display_job_id": "2024-67168", "type": "ATS", "id_locale": "2024-67168-en", "job_description": "Works autonomously within prescribed authority limits. Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 3 to 5 years of litigation experience Expert knowledge of handling claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. 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#advanced_menu_toggle{position:absolute;border-radius:2px;height:46px;width:46px;line-height:46px;text-decoration:none;text-align:center;right:0;top:50%;margin-top:-23px;z-index:10000;border-style:solid;border-width:1px;font-size:30px;display:none;} @media only screen and (max-width: 989px){.responsive.html_mobile_menu_tablet .main_menu .avia-menu{display:none;} .responsive.html_mobile_menu_tablet .container #advanced_menu_toggle{display:block;} } @media only screen and (max-width: 767px){.main_menu .avia-menu{display:none;} .container #advanced_menu_toggle{display:none;} } } @media print{a,strong{color:black!important;} a{text-decoration:underline;} .container{width:100%;} .container{width:100%;margin:0 auto;} #header_main{border-bottom:0;} nav{display:none;} } @media all{::selection{background-color:#002663;color:#ffffff;} .header_color div,.header_color nav,.header_color span,.header_color a,.header_color img,.header_color strong,.header_color ul,.header_color li{border-color:#1a1346;} .header_color a,.header_color strong,.header_color strong a{color:#1a1346;} .header_color a:hover{color:#1a1346;} .header_color .avia-menu-fx,.header_color .avia-menu-fx .avia-arrow{background-color:#1a1346;color:#ffffff;border-color:#080124;} .header_color .avia-bullet{border-color:#1a1346;} .html_header_top .header_color .main_menu ul:first-child >li > ul{border-top-color:#1a1346;} .header_color .main_menu ul ul,.header_color .main_menu .menu ul li a{background-color:#fecf00;color:#1a1346;} .header_color .main_menu .menu ul li a:hover{background-color:#fecf00;} .header_color .main_menu ul:first-child > li > a{color:#1a1346;} #top .header_color .main_menu .menu ul li>a:hover{color:#1a1346;} .header_color .main_menu ul:first-child > li a:hover,.header_color .main_menu ul:first-child > li.current-menu-item > a,.header_color .main_menu ul:first-child > li.current_page_item > a{color:#1a1346;} #advanced_menu_toggle{background-color:#fecf00;color:#1a1346;border-color:#1a1346;} .avia_desktop #advanced_menu_toggle:hover{background-color:#1a1346;color:#ffffff;border-color:#1a1346;} .header_color .avia-arrow{background-color:#fecf00;} .header_color .avia-bullet{border-color:#1a1346;} #top .header_color a:hover .avia-bullet{border-color:#1a1346;} .container{width:100%;} .responsive .container{max-width:1260px;} #top #header .av-main-nav > li > a{font-size:14px;} } @media all{.WCAG-2-A{display:none!important;} @media (max-width: 767px){::-webkit-scrollbar{-webkit-appearance:none;} ::-webkit-scrollbar-thumb{background-color:rgba(0, 0, 0, .5);border-radius:10px;} ::-webkit-scrollbar-track{border-radius:10px;background-color:#ffffff;} } } @media all{*:focus{outline:1px dotted #808080!important;outline-offset:-2px!important;} .header_color .main_menu ul:first-child>li>a{color:#1a1446;font-family:'roboto-bold';font-size:16px!important;} .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a{padding-right:13px;} .header_color .main_menu ul:first-child>li>a:hover{background:rgba(255, 255, 255, 0.8)!important;} .menu-item-has-children:hover{background:rgba(255, 255, 255, 0.8);} .main_menu .avia-menu-fx{display:none;} .main_menu .current_page_item a .avia-menu-text{border-bottom:1px solid #1a1446;padding-bottom:6px;} .main_menu .sub-menu,.main_menu .sub-menu li a{background-color:rgba(255, 255, 255, 0.7)!important;border:0;font-size:14px!important;font-family:'roboto-bold'!important;} .main_menu .sub-menu li a:hover{background-color:#e8e8e8!important;} .main_menu li.dropdown_ul_available>a{padding-right:30px!important;} .main_menu li.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:12px;} .main_menu li.dropdown_ul_available>a:hover::after{} #header_main{border:none;background-color:#ffd000;} .logo img{width:250px!important;margin-top:10px;} @media screen and (max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container a:focus{outline-offset:-5px!important;} @media screen and (min-width:768px) and (max-width:1024px){.header_color .main_menu ul:first-child>li>a{font-size:12px!important;} } #top .main_menu .av-main-nav ul ul{border:0!important;padding-top:0px;position:static;display:block!important;border-bottom:1px solid #000!important;overflow:hidden;background-color:transparent!important;} #top .main_menu .av-main-nav ul ul li a{padding-left:35px;font-size:12px!important;padding-top:5px;padding-bottom:5px;background-color:rgba(255, 255, 255, 0.7)!important;} #top .main_menu .av-main-nav ul ul li a:hover{background-color:rgba(232, 232, 232, 0.7)!important;} .av-main-nav ul li:last-child>a{border:none!important;} #top .main_menu .av-main-nav ul ul{border-bottom:0px solid #000!important;} } .navbar{display: none!important;} .logo{padding-right:60px!important;} #menu-item-973:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}