We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Responsible for managing the practices and billing activities of outside and in-house counsel. 2+ years Personal Lines Third Party Auto Casualty Experience 2+ years Attorney Represented Experience Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504448872", "isPrivate": false, "latlongs": "33.3061605,-111.8412502"}, {"id": 618504374108, "name": "Sales Representative, Inbound Remote", "location": "Chandler, Arizona, United States", "locations": ["Chandler, Arizona, United States", "Paradise Valley, Arizona, United States", "Tempe, Arizona, United States", "Peoria, Arizona, United States", "Flagstaff, Arizona, United States", "Mesa, Arizona, United States", "Scottsdale, Arizona, United States", "Tucson, Arizona, United States", "Phoenix, Arizona, United States", "Mesa, Arizona, United States", "Peoria, Arizona, United States", "Peoria, Arizona, United States", "Yuma, Arizona, United States", "Prescott, Arizona, United States", "Prescott, Arizona, United States", "Kingman, Arizona, United States", "Florence, Arizona, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1746798000, "t_create": 1746574560, "ats_job_id": "70127", "display_job_id": "2025-70127", "type": "ATS", "id_locale": "2025-70127-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales Ability to communicate well to both prospects and customers Excellent analytical, decision-making and organizational skills Strong typing capabilities and PC proficiency Property and Casualty License required after hire.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504374108", "isPrivate": false, "latlongs": "33.3061605,-111.8412502"}, {"id": 618504490588, "name": "Surety Underwriter", "location": "Phoenix, Arizona, United States", "locations": ["Phoenix, Arizona, United States", "Denver, Colorado, United States"], "hot": 0, "department": "Underwriting", "business_unit": "0060-GRS-Global Surety-US", "t_update": 1747141980, "t_create": 1747141980, "ats_job_id": "70224", "display_job_id": "2025-70224", "type": "ATS", "id_locale": "2025-70224-en", "job_description": "Underwrite and negotiate accounts to maximize profitability whilst minimizing risk, which may include the most complex accounts based on level of role. Makes thorough evaluations and assessments of a customer's financial, technical, organizational, and management capacities, including experience, desired objectives as well as a subjective judgment of character. Manage the profitability and retention of an assigned book of business while continue to develop the portfolio through strong relationships and active engagement with new and existing agents and brokers. May assist in developing the marketing plan. Performs analytical evaluations of financial statements on both a static and trend basis. Determines the present and historical financial position of accounts and monitors financial position of risk through analysis of quarterly statements and work in progress data as appropriate. Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures. May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinate and surface issues to Home Office Underwriters and Field Management. Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. May mentor more junior staff based on level. Performs special projects and other duties as assigned. Bachelor's degree in Finance, Accounting or equivalent and a minimum of 3 years' experience expected, preferably 5 or more years surety underwriting experience and/or equivalent surety related business experience . Strong preference with the Small To Mid Contract Surety product line. Solid understanding of financial and accounting principles and the ability to demonstrate sound business judgment in the evaluation of the financial condition and credit history. Proven analytical ability to evaluate and judge surety underwriting risks within scope of responsibility. AFSB certification preferred. Demonstrates strong ability to communicate complex analyses and information in understandable written and/or oral directives for underwriting or training purposes. Demonstrates strong communication and interpersonal skills. Excellent organizational skills as well as attention to detail. Salary and level based on experience and location.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504490588", "isPrivate": false, "latlongs": "33.4482266,-112.0776781"}, {"id": 618503476824, "name": "Senior Underwriter, Healthcare Professional Liability", "location": "Denver, Colorado, United States", "locations": ["Denver, Colorado, United States", "Seattle, Washington, United States", "San Francisco, California, United States", "Los Angeles, California, United States", "Phoenix, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1744314480, "t_create": 1744085820, "ats_job_id": "69634", "display_job_id": "2025-69634", "type": "ATS", "id_locale": "2025-69634-en", "job_description": "Manages portfolio of brokers/agents and clients. Leverages market presence and knowledge to develop and underwrite profitable business, acting as a representative for Liberty. Maintains a strong market presence, including established relationships with agents and brokers. Looks to strengthen these relationships and develop new ones. Contributes ideas for product development and participates in development and execution. Contributes to team projects (e.g., process / tool improvement). Understands the work implications of relevant legislation and regulation. Collaborates effectively across teams, stakeholders, and partners (e.g., UW Support, Claims, Actuarial, Directors of Underwriting in GRS North America). Mentors junior underwriters and new hires (not as a line manager). May analyze department`s portfolio and make suggestions for development. May recognize and communicate emerging trends of exposures within line of business expertise. Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience and/or other related experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503476824", "isPrivate": false, "latlongs": "39.7392358,-104.990251"}, {"id": 618504399597, "name": "Senior Underwriter, Small Commercial Lines Partnerships", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Liberty Lake, Washington, United States", "Seattle, Washington, United States", "Portland, Oregon, United States", "Spokane, Washington, United States", "Denver, Colorado, United States", "Phoenix, Arizona, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3008-USRM-SC Product-US", "t_update": 1747172040, "t_create": 1746643800, "ats_job_id": "70135", "display_job_id": "2025-70135", "type": "ATS", "id_locale": "2025-70135-en", "job_description": "Strategic Account Manager: As part of your portfolio strategy, you'll ensure a profitable book of Property and Casualty insurance by writing new accounts typically with premiums of $100,000 and below, and growing successful agent and broker relationships and pursuing renewals Problem solver: You'll crunch the numbers and review the data to determine risk selection, premiums, policies and conditions, as well as identify opportunities for improved growth, profit and diversification Clear communicator: You'll maintain and nurture successful relationships with agents and brokers, while presenting proposals, negotiating deals and obtaining approvals Collaborative teammate: Contributing to overall team success, you'll mentor underwriters in both a technical and professional capacity--sharing best practices and identifying opportunities for continuous improvement Conscientious professional: Understanding that the deal isn't done until the paperwork is complete, you'll document account reviews, state-compliant sign-offs and referrals, letters of authority and follow underwriting guidelines 3-5+ years of commercial lines underwriting experience Experience with multi-line insurance products Countrywide experience preferred, but not required Analytical, problem-solving capabilities Strong territory management skills Excellent communication skills An aptitude for building rewarding relationships with agents and brokers, peer underwriters, underwriting assistants, and junior underwriters Understand and incorporate technology into the underwriting quote and risk selection process and support continued opportunity to expand and improve API capabilities Ability to work in a fast-paced environment Command of insurance finance and actuarial concepts Thorough knowledge of commercial insurance products, underwriting, risk selection, pricing and marketplaces, as well as regulatory issues in relevant territories Understanding of contract language, including regulatory and policy differences among applicable states Familiarity with continuous improvement processes and tools A bachelor's degree in a related field Chartered Property Casual Underwriter or other professional insurance designation preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504399597", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503853006, "name": "Licensed P&C Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Columbus, Ohio, United States", "Chandler, Arizona, United States", "Marlton, New Jersey, United States", "Indianapolis, Indiana, United States", "Lake Mary, Florida, United States", "Albany, New York, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1747245300, "t_create": 1745352000, "ats_job_id": "69917", "display_job_id": "2025-69917", "type": "ATS", "id_locale": "2025-69917-en", "job_description": "Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Associates degree and 1+ year Insurance experience preferred. 3-5 years related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503853006", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504354524, "name": "Senior Technical Claims Specialist, Construction Complex", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1747425180, "t_create": 1746501480, "ats_job_id": "70095", "display_job_id": "2025-70095", "type": "ATS", "id_locale": "2025-70095-en", "job_description": "The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description If you have an advanced amount of experience with Commercial Casualty claims, including Commercial Auto and/or General Liability, this might be the role for you! The GRS North America Construction Complex team plays a pivotal role in driving and enabling the success across our Commercial Casualty organization. Our team is responsible for determining coverage, investigating complex and highly complex commercial casualty claims by determining liability, setting and adjusting reserves, evaluating the claim, negotiating a settlement, authorizing and resolving the claim. We have a current and immediate opening for a Senior Technical Claims Specialist who will demonstrate a high level of expertise and sound judgment in complex matters, and may act as a subject matter expert for complex Construction claims. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex Commercial Casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. The selected person will demonstrate a high level of expertise and sound judgment in complex matters; may act as a subject matter expert. Commercial Auto and General Liability for Construction Accounts, and not Construction Defect. Please note you will be required to go into one of the following GRS Claims Offices at least twice a month if you reside within a 50 mile radius: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Chandler, AZ; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. This requirement is subject to change. We are open to fill as a Senior Technical Claims Specialist I or II, based on candidate experience. Salary listed is for the entire country, and may vary based on candidate location. Senior Technical Claims Specialist I Salary: $82,000-$157,000 Senior Technical Claims Specialist II Salary: $92,000 - $176,000 In this role, you can expect to: As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Participates in special projects as assigned. Qualifications Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly Experience with Additional Insured and Contractual Indemnification, Risk Transfer and evaluation of claims in excess of $500,000 preferred. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504354524", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618504448868, "name": "Remote Senior Claims Resolution Specialist, Bodily Injury", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Chandler, Arizona, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1747769280, "t_create": 1746822600, "ats_job_id": "70194", "display_job_id": "2025-70194", "type": "ATS", "id_locale": "2025-70194-en", "job_description": "Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. 3+ years of Personal Lines Third Party Auto Casualty experience 3+years of Litigation experience Strong written and oral communications skills required. Strong interpersonal, analytical, negotiation and investigative skills required. Customer service experience preferred. Strong competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504448868", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503163502, "name": "Senior Underwriting Officer, Middle Markets Construction", "location": "San Francisco, California, United States", "locations": ["San Francisco, California, United States", "Denver, Colorado, United States", "San Francisco, California, United States", "Los Angeles, California, United States", "Seattle, Washington, United States", "Portland, Oregon, United States", "Chandler, Arizona, United States", "Walnut Creek, California, United States", "Orange, California, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1742822160, "t_create": 1742587320, "ats_job_id": "69380", "display_job_id": "2025-69380", "type": "ATS", "id_locale": "2025-69380-en", "job_description": "Provides expert technical underwriting assistance and formal referral approval for multiple lines of business (auto, general liability, workers` compensation) in Construction Industry. Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Ensures continuity and alignment between Primary and Excess Casualty placements. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly in Middle Market Construction, working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Middle Market Construction, working with Underwriting Leaders to identify and resolve issues. Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, credit risk, market knowledge, preferred. Advanced knowledge of and experience operating within Construction industry; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to consistently and positively influence others both internally and externally (brokers/customers) as required. Bachelor`s degree, 10 or more years of relevant experience that includes underwriting, claims, reinsurance, coaching/developing others, working with brokers/agents and currency with market trends and developments.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503163502", "isPrivate": false, "latlongs": "37.7749295,-122.4194155"}, {"id": 618504549024, "name": "Complex Casualty Claims Specialist - Northwest Zone", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Liberty Lake, Washington, United States", "Chandler, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1747404120, "t_create": 1747349460, "ats_job_id": "70269", "display_job_id": "2025-70269", "type": "ATS", "id_locale": "2025-70269-en", "job_description": "Works autonomously within prescribed authority limits. Manages, investigates, and resolves auto and homeowner's casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. Senior Claims Resolution Specialist II 5+ years of litigation experience Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. 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