We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product. Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product. Monitors team effectiveness and addresses issues affecting team productivity. Supports team members in addressing or escalating issues to make the overall team more efficient. Removes roadblocks and obstacles; manages interdependencies when needed. Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness. Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner. Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments. Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members. Hires talent and actively engages in recruiting processes. Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform. May establish financial plan for the application, portfolio or overall unit and manages to plan. May lead efforts to evaluate, select and implement new technologies to enhance application or platform. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. Able to manage complex technology development concepts, capabilities and maturity. Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross-functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514337373", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618514402375, "name": "Auto Claims Desk Adjuster Hybrid", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1764977580, "t_create": 1764713460, "ats_job_id": "73446", "display_job_id": "2025-73446", "type": "ATS", "id_locale": "2025-73446-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514402375", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618514560151, "name": "Claims Specialist - Commercial Auto/General Liability", "location": "Hoffman Estates, Illinois, United States", "locations": ["Hoffman Estates, Illinois, United States", "Remote, Remote, United States", "North Syracuse, New York, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "Lake Oswego, Oregon, United States", "Bala Cynwyd, Pennsylvania, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1766500620, "t_create": 1765470360, "ats_job_id": "73595", "display_job_id": "2025-73595", "type": "ATS", "id_locale": "2025-73595-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514560151", "isPrivate": false, "latlongs": "42.0629915,-88.12271989999999"}, {"id": 618514614241, "name": "Remote Licensed Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Lake Mary, Florida, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1766501340, "t_create": 1765976100, "ats_job_id": "73701", "display_job_id": "2025-73701", "type": "ATS", "id_locale": "2025-73701-en", "job_description": "Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listen to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impacts to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. 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Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively. Demonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity). Licensing required in some states.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514546736", "isPrivate": false, "latlongs": "42.0629915,-88.12271989999999"}, {"id": 618514148160, "name": "Senior Solutions Engineer, Software (Guidewire)", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1764007980, "t_create": 1763045760, "ats_job_id": "73167", "display_job_id": "2025-73167", "type": "ATS", "id_locale": "2025-73167-en", "job_description": "Design Reviews and Architecture Standards Develop clear, comprehensive, and integrated system, technical, and product recommendations to ensure consistency, security, maintainability, and flexibility within the UIP business domain and portfolio. Articulate and champion a bold technical vision and roadmap for UIP, balancing rapid experimentation with scalable, long-term architecture development. Consult and collaborate with technology leaders, product managers, business operations, and peer groups on both long- and short-term product features, providing portfolio-level oversight and influencing the engineering backlog for programs and teams. Lead architecture and design reviews; provide technical guidance to engineering teams, resolving complex technical challenges across Policy, Quoting, and Underwriting domains. Define and lead the adoption of engineering excellence guardrails, standards, and patterns across multiple product teams and large portfolios. Contribute to forecasting business and IT trends to set technical direction, serving as a trusted advisor for UIP platform strategy and capabilities. Promote the adoption of the well-architected framework to embed Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization into cultural norms; act as an expert on non-functional system characteristics. Develop and execute technical software development strategies across various domains, evolving the tech stack to leverage modern backend and frontend frameworks, storage, eventing, and messaging solutions; accountable for solution quality, usability, and performance. Recommend improvements for process efficiency and effectiveness; consistently share best practices and drive process enhancements within and across teams. Partner with Architecture, Tech Enablement, and the Guidewire platform team to implement monitoring, alerting, and automation for platform reliability, scalability, and cost-efficiency, contributing to a highly available and performant platform. Participate in incident management events, provide consultative recommendations for resolutions, lead post-incident reviews, and drive remediation and resilience improvements. Maintain collaborative and strategic partnerships among customers, vendors, business partners, and technology teams; work closely with vendor teams supporting Guidewire PolicyCenter to ensure adherence to engineering, coding, and platform standards; solve complex engineering challenges across implementation domains. Break down complex problems into practical, operational solutions; manage multiple projects simultaneously while maximizing impact. Mentor staff to develop technical engineering capabilities; serve as a role model within the tech community and lead through hands-on technical contributions. Share expertise to ensure continuous improvement and learning within teams to meet current and future engineering needs; demonstrate external industry recognition through publications, speaking engagements, or other indicators; continue learning and inject advanced technical knowledge into the community. Influence and educate leadership at all levels on technology strategy, tradeoffs, risks, and investment decisions to advance UIP outcomes. Recognized across the discipline as a thought leader, this position influences senior leadership decisions and advances engineering practices within the company. The individual will lead the formulation and execution of a technical roadmap designed to accelerate delivery velocity and unlock new engineering capabilities across PolicyCenter and related products. Advanced knowledge of agile development methodologies as typically acquired through a Bachelor`s or Master`s degree in technical or business discipline or equivalent experience Advanced knowledge of Guidewire PolicyCenter 12-15+ years of related experience Extensive experience in software engineering languages and tools In-depth knowledge of diverse and emerging technologies and new architectural concepts and principles In-depth understanding of layered solutions and designs; in-depth understanding of shared software concepts and product features, as well as security minded Proficiency in product and system components of technical architecture In-depth knowledge of business operations, objectives and strategies; in-depth understanding of global business and technology trends and the financial services industry Strong influencing and consensus building skills, and the adaptability to respond to change quickly Strong communications skills, both written and verbal Ability to effectively collaborate with all levels of the organization with diverse backgrounds Proven experience with agile practices and expectations Strong desire to drive change, and ability to adapt to change quickly Strong consulting skills (relevant/technical); recognized as a thought leader within the company Ability to balance the long-term \"big picture\" and short-term implications of decisions", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514148160", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618514148164, "name": "Manager, Engineering - (Guidewire PolicyCenter Platform)", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1765973880, "t_create": 1763045700, "ats_job_id": "73164", "display_job_id": "2025-73164", "type": "ATS", "id_locale": "2025-73164-en", "job_description": "Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Manages total cost of ownership, advocates for removal of technical debt, and supports team effectiveness. Ensures the PolicyCenter platform and adjacent ecosystem (Integration Gateway, Product Definition, Jutro Digital, internal developer platform) are enhanced and maintained to meet business needs; defines KPIs and success measures with Product Owners. Understands the business domain and product vision; aligns team work with Scrum Masters, Architects, Product Owners, and stakeholders toward shared goals; maintains a unified, prioritized backlog. Monitors team effectiveness and addresses issues impacting productivity; removes roadblocks and manages interdependencies. Initiates and fosters partnerships with Guidewire, vendors, technology managers, and executives; aligns capabilities and roadmap to Liberty standards and cost goals; ensures external SaaS platforms meet technology, security, operational, and performance standards. Manages quality of work, addresses performance issues promptly, conducts performance reviews, drives professional development (rotations, special assignments), and provides technical coaching and mentoring. Hires talent and actively engages in recruiting; coordinates with vendors for consistent onboarding and transitions. Leads adoption of DevSecOps and SRE practices; improves CI/CD pipelines, observability, secure-by-default guardrails, and internal tooling to accelerate delivery and reduce operational load. Ensures platform scalability, reliability, performance, security, and upgrade readiness; builds solutions to measure conformance and upgradeability. Owns the PolicyCenter value stream; integrates Release and Value Stream Management and establishes/tracks DORA & HPE metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR), SLOs, and flow efficiency to drive continuous improvement and clear ROI. Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions, ownership, access, retention, and classification; implements metadata, lineage, and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management. Supports AI-native workflows on the platform (model evaluation, observability, safe operations) and applies AI/ML and Generative AI to improve automation, insight, and customer experience. Speaks the language of APIs, infrastructure, data models, and cloud architecture; collaborates across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment. Participates in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage to budget; evaluates, selects, and implements new technologies to enhance the platform and developer experience (e.g., internal documentation, self-service environments, internal developer portal). Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release. Remove blockers, manage interdependencies, and align work across teams toward product goals. Define platform KPIs, dashboards, and reporting to provide transparency and drive action. Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost. Lead the rollout of secure-by-default patterns, automated controls, and platform guardrails. Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs. Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data. Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data. Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire's data model. Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least-privilege access). Drive master and reference data practices for policy-related entities; reduce duplication and ambiguity through golden-source stewardship. Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. 10+ years of software engineering experience, with 5+ years in engineering, platform, infrastructure, or developer productivity leadership. Strong technical leadership, mentoring, and the ability to guide multiple agile teams toward consistent, high-quality delivery. Proven success implementing AI/ML and Generative AI capabilities to drive automation, insight, and customer experience. Deep experience architecting and engineering across cloud platforms (AWS, Azure), SaaS, CI/CD pipelines, and infrastructure as code. Commitment to DevSecOps and SRE principles, secure coding, proactive health management, and compliance in regulated environments. Hands-on experience building and scaling internal developer platforms (IDP), self-service environments, and secure service-to-service communication. Data-driven decision-making using DORA metrics, SLOs, and platform adoption KPIs to drive continuous improvement. Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills. Experience with event-driven and service-oriented architectures, microservices, identity, and access control. Experience managing platforms for multi-tenant SaaS applications. Experience with developer experience tooling: internal documentation, self-service environments, and internal developer portals. Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation). 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Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Writes simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}