We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Write simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. 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Property and Casualty Insurance License. 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Property and Casualty Insurance License. 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Property and Casualty Insurance License. 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Identify emerging issues and variables with predictive power to improve risk segmentation. Own profitability for Public Entity coverages, including semiannual rate indications, rater maintenance, and segmentation enhancements. Provide account level pricing and modeling support to underwriters. Build and implement process and data improvements in collaboration with LOB teams and cross functional stakeholders. Support additional projects as needed, including Life Sciences, Multinational, and account segmentation scoring. Strong knowledge of actuarial techniques and standards, and familiarity with related business functions (finance, underwriting, claims, legal, sales, etc.). Advanced communication and interpersonal skills with the ability to build relationships across the organization. Demonstrated ability to mentor peers and develop junior staff. Experience in Public Entity business preferred but not required. Bachelor's degree required; Master's degree preferred. 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Help identify the business case and gather stakeholder input to build alignment and secure buy-in for new initiatives. Conduct research and data analysis to quantify opportunities and produce clear, data-driven recommendations. Define project objectives, scope, schedule, and resource needs, ensuring key stakeholders are informed and aligned. Develop and maintain project plans and task lists; track progress and support day-to-day coordination to keep work on schedule. Manage competing priorities and help ensure assigned tasks contribute to overall project timelines and stakeholder needs. Organize and facilitate project meetings and prepare regular status updates and reports for project teams and stakeholders. Identify issues, risks, and roadblocks; escalate when appropriate and work with the team to implement agreed-upon solutions. Present trade-offs and recommend a preferred approach when possible. Support project close-out activities, document lessons learned and contribute suggestions for process improvements to benefit future and ongoing projects. Strong written and verbal communication skills; ability to create clear status updates and basic presentations. Working knowledge of project management fundamentals and the project life cycle. Organized, detail-oriented, and able to manage competing priorities. Collaborative and enthusiastic team player, who is excited to take the initiative while growing and developing their career. Strong proficiency in PowerPoint and PM; comfortable with moderate data analysis and reporting (e.g. PowerBI) 1-3 years of relevant experience (including internships or rotational programs) working on projects or in analytical roles. 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Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Ensures continuity and alignment between Primary and Excess Casualty placements. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly in Majors Excess Casualty, working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Majors Excess Casualty, working with Underwriting Leaders to identify and resolve issues. Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer and Majors CUO. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Experience underwriting Umbrella, Excess, and ART, including pricing, structure, rating plans, loss forecasting, credit risk, market knowledge. Advanced knowledge of and experience operating within several different industry segments; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to consistently and positively influence others both internally and externally (brokers/customers) as required. 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