We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505565044", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505125572, "name": "Complex Casualty Claims Specialist - Northwest Region", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Liberty Lake, Washington, United States", "Chandler, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1750946100, "t_create": 1750758000, "ats_job_id": "70934", "display_job_id": "2025-70934", "type": "ATS", "id_locale": "2025-70934-en", "job_description": "Works autonomously within prescribed authority limits. Manages, investigates, and resolves auto and homeowner's casualty claims. Investigates and evaluates coverage, liability, damages, negotiates and settles claims and manages litigation within prescribed procedures and authority. Provides analysis and recommends strategy and resolution plans on assigned cases in excess of their authority level to local claims management and Home Office. Identifies potentially suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends mediations, settlement conferences, trials and hearings and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advises as to proper course of action. Responds to various written and telephone inquiries, prepares status reports. Ensures adequacy of reserves. Recommends reserve changes on cases in excess of authority. Accountable for security of financial processing of claims, as well as security of information contained in claims files. Responsible for partnering with outside and in-house counsel on defense strategies. May assist in the absence of the Claims Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 5+ years of litigation experience Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. 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Perform on-leveling incorporating various model versions, and continuously upgrade methodologies / process for model updates. Quantify mix shift impacts and incorporate in the indication. Collaborate with team members in LDF and trend analysis, and deep dives on profitability drivers to better understand indication results. Maintain and continuously improve rate indication processes and checks. Write, maintain, and improve code for granular database. Partner with other teams on profitability and trend insights. Provide clear and concise communication of actuarial work to technical and non-technical stakeholders. If applicable, positive progress towards pursuing and passing of required actuarial exams. Proven math and analytical skills, as normally acquired through the pursuit of a Bachelor's degree in Mathematics, Statistics, Economics, Actuarial Science, or related field. Commitment to achieving Associateship or Fellowship in the Casualty Actuarial Society. Passing grades on a minimum of 5 Casualty Actuarial Exams is required. Minimum 3-5 years relevant experience required. Prior experience and solid knowledge of actuarial techniques and standards, as well as other business operations including financial, underwriting, legal, statistics, claims, sales, etc. Solid oral and written and presentation communication skills and ability to interact effectively within and outside the organization. Solid interpersonal skills and the ability to work in a team environment as well as independently. Ability to motivate and mentor peers and motivate and train subordinates. Ability to exercise discretion, and apply independent judgment and well-developed critical thinking skills in execution of assignments and projects. Ability to balance multiple projects with minimal direction. 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Customer-centric engineer: Putting clients' needs first, you'll translate customer requirements into technical applications and support the implementation of new software. Forward thinker: Merely fixing a problem isn't enough; using your proactive mindset and initiative, you'll also identify opportunities to enhance performance, quality and efficiency. Builder of High-Trust Partnerships: Establish Strong Trust-Based Partnerships with peers and business stakeholders by leading innovative engagement approaches and promoting more collaborative decision-making. Three years of software engineering experience. Experience working in an agile environment utilizing Scrum, Kanban or XP. Demonstrated success in platform modernization initiatives, utilizing technologies such as Java, AWS, and Typescript. Additional technical capabilities in REST; micro services, NodeJS and Spring Boot preferred. Strong oral and written communication skills--and a knack for explaining your decision-making process to non-engineers. A collaborative, adaptable working style, demonstrated initiative and the ability to prioritize your time and efforts. A thorough grasp of technology concepts, business operations, design and development tools, system architecture and technical standards. Familiarity with CI/CD and DevOps tools. 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Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 5+ years of litigation experience Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. 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Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed. Updates files and provides comprehensive reports as required Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Basic knowledge of legal liability, general insurance policy coverage and State Tort Law. Bachelor's degree is requiured. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505474212", "isPrivate": false, "latlongs": "28.7588833,-81.3178446"}, {"id": 618505522795, "name": "Sales Representative, Inbound Remote", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "San Antonio, Texas, United States", "McKinney, Texas, United States", "Dallas, Texas, United States", "Plano, Texas, United States", "Houston, Texas, United States", "Carrollton, Texas, United States", "Frisco, Texas, United States", "Richardson, Texas, United States", "Arlington, Texas, United States", "Austin, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "McAllen, Texas, United States", "Brownsville, Texas, United States", "Bedford, Texas, United States", "Georgetown, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "McAllen, Texas, United States", "Brownsville, Texas, United States", "Bedford, Texas, United States", "Georgetown, Texas, United States", "Amarillo, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "McAllen, Texas, United States", "Brownsville, Texas, United States", "Bedford, Texas, United States", "Georgetown, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "McAllen, Texas, United States", "Brownsville, Texas, United States", "Bedford, Texas, United States", "Georgetown, Texas, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1752875460, "t_create": 1752251940, "ats_job_id": "71213", "display_job_id": "2025-71213", "type": "ATS", "id_locale": "2025-71213-en", "job_description": "? ? A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. ? A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. ? A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All Inbound Sales Representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales Ability to communicate well to both prospects and customers Excellent analytical, decision-making and organizational skills Strong typing capabilities and PC proficiency Property and Casualty License required after hire.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505522795", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618505107296, "name": "Strategic Portfolio Manager, Tech Strategy & Planning", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "0027-LM Technology-US", "t_update": 1751898540, "t_create": 1750709880, "ats_job_id": "70926", "display_job_id": "2025-70926", "type": "ATS", "id_locale": "2025-70926-en", "job_description": "1. Strategic Portfolio Management (SPM) and Planning: Alignment and Execution: Lead the Domain level quarterly and annual planning processes to ensure technology initiatives are strategically aligned and effectively executed. Resource and Investment Prioritization: Guide resource allocation and investment prioritization based on strategic importance and potential return on investment. Risk and Opportunity Assessment: Conduct risk assessments and identify opportunities for portfolio optimization, ensuring proactive management of potential issues. Process Improvement and Collaboration: Performance Measurement and Metrics: Bachelor's degree in Business Administration, Information Technology, or a related field (advanced degrees preferred). Extensive Portfolio Management Experience: Minimum of five (5) years in project portfolio management, program management, or enterprise-level governance roles. Strategic and Analytical Acumen: Demonstrated strategic thinking, analytical, and problem-solving skills, with a proven track record of driving business growth through effective portfolio management. Communication Excellence: Strong verbal and written communication skills for effective interaction with senior cross-functional stakeholders. Proficiency in SPM Tools: Experience with Strategic Portfolio Management tools like Shibumi, Planview, and ServiceNow, with the ability to leverage these tools for enhanced insights. Certification Requirements: PMP certification and/or other industry-recognized project management certifications, such as PMI Agile Certified Practitioner (ACP), or similar credentials highly preferred. Expert-level ability in managing all aspects of the project management life cycle for multiple projects at one time to include those complex in nature. Advanced knowledge of project management tools. Strong ability to adapt and address unique challenges in collaborative and creative ways. Project management certification strongly preferred. Displays advanced communication, organizational, analytical, critical thinking, and team building skills as well as advanced presentation, influencing, and relationship management skills. Advanced business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred. 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Collaborate across many departments to gather key assumptions on loss ratios, retention, and trends, while validating against actuals. Determine impacts from ongoing pricing/UW initiatives on LTV, and incorporate into methodology. Inform pricing strategy using LTV framework, support tactical workstreams for renewal business, and evaluate the economics of customer segments. Improve team capabilities to produce accurate LTVs in a quickly-changing market environment, allowing for agile reaction to such changes. Model inclusiveness by living our values and contribute to creating an inclusive culture. Bachelor's degree required; Master's degree preferred. Associateship or Fellowship in the Casualty Actuarial Society (ACAS/FCAS) designation preferred or comparable education/designation with relevant experience. Minimum 5-7 years relevant experience required. Sound knowledge of actuarial techniques and standards, as well as other business operations including financial, underwriting, legal, statistics, claims, sales, etc. Advanced communication and interpersonal skills and ability to build relationships and interact effectively with others within and outside the organization. Ability to motivate and mentor peers and motivate and train subordinates. 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Our data engineers write code that turns trillions of bits of information into structured data--data that our hundred-plus Data Scientists analyze with cutting-edge modeling techniques to unlock insights. From there, our tools and deployment teams ensure this data can be practically applied to business problems across US Retail Markets. Join us and be a part of this dynamic group driving industry-leading data segmentation, fueling the team's success now and into the future. The Small Commercial (SC) Product Design and Modeling team within US Retail Markets Data Science is hiring an individual contributor, Data Science Analyst, to join the General Liability (GL) team. This role gains experience in collaborating with business partners to develop predictive analytic solutions that enable data-driven strategic decision-making. It utilizes data science techniques to manipulate large structured and unstructured data sets, identify patterns in raw data, and develop models to predict the likelihood of a future outcome and/or to optimize business solutions. Focus at this level is on gaining industry knowledge, development of predictive analytics techniques, and obtaining experience in storytelling with data. This role may have in-office requirements depending on candidate location At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. Solid knowledge of predictive analytics techniques and statistical diagnostics of models. Advance knowledge of predictive toolset; expert resource for tool development. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}