We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. Leads territory and agency management processes across multiple territories (e.g. Agency prospecting, business planning, engagement, training, compensation, plant optimization, builds and cultivates mutually beneficial agency partnerships virtually with agency ownership, management and frontline staff. Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. Using agency analysis, insights, internal partner feedback and local marketplace expertise creates and executes high quality agency strategies to achieve direct written premium, profit and new business goals. Plans include strategic and tactical components and are aligned with?key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, agency marketing & service programs and new product/program rollout support. Under limited to moderate supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. Strategically utilizes internal and external programs and tools designed to support the Independent Agent channel and Territory Manager agency management including all marketing and development programs, new business development tools and internal production/profitability data and analysis. Provides guidance on agency initiatives and contributes ideas for continuous improvement. Bachelors` Degree or equivalent industry experience. Minimum three+ years of insurance experience within a carrier or agency. Knowledge of company services, products, marketing techniques/principles and insurance industry trends. Exposure of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Working knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Strong analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Must be licensed by the state if required. 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May include entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set-up, licensing/appointment processing, power-of-attorney issuance, and resolving reconciliation problems as necessary. Review, reconcile, and update reports as required. Aids in various underwriting and support functions, which may include but is not limited to Contract/Commercial Bond and bid requests, bid entry, bid results, and state regulatory and compliance requirements. Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries and answers questions and follows up to ensure customer satisfaction. Ability to understand agency management workflows and processes, which may include but is not limited to: commissions, licensing/appointment requirements, state regulatory and compliance criteria, and Power of Attorney requests. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy. Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies. May perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Performs additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Generally, 5+ years of Data Engineering experience for the Senior level DE (may consider candidates with less experience). Experience developing back end, data warehouse technology solutions. Experience integrating multiple transactional systems with Snowflake (or similar) for reporting, analytics, or data warehousing purposes, often using APIs and ETL tools. High volume data experience a plus. Knowledge of a variety of data platforms including Snowflake (or similar), SQL and JAVA Experience with AWS (such as S3, Snowflake, Athena), Informatica (IDMC) and strong SQL skillset. AI experience including Prompt Engineering, CoPilot and ChatGPT Experience working with agile methodologies (Scrum, Kanban, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Test Engineers). Must be proactive, demonstrate initiative, and be a logical thinker, team oriented with strong collaboration, prioritization, and adaptability skills required. Extensive consultative skills, including the ability to understand and apply customer requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, understanding potential impacts of design requirements. 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Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. 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Directly responsible for projects or sub-projects Leads projects including developing project plans, assigning tasks and facilitating team process Provides input to performance appraisals may write appraisals under the direct supervision of manager. Depicts complex ideas, issues and designs to varied audiences Communicates project objectives, scope and direction to project team Educates IT employees on business vision and plan and both IT and business employees on the impact of change. Creates and implements business operation standards and procedures Evaluates industry wide standards. Develops methods and tools to track and measure results. Consults on complex business issues and design considerations. Performs or directs research activities on industry trends, business products and competitors. Analyzes trends and is responsible for tactical and strategic recommendations. Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies. Prepares user documentation and training materials. Provides technical training and user support to business groups. Develops communication plans and related activities. Communicates with both internal and external customers on project status, e.g. vendors, business partners and Information Technology. Performs special projects as requested Demonstrated ability to multitask and pivot effectively based on changing priorities. Proven capability to work independently with minimal supervision. Proactive mindset with the ability to identify opportunities for improvement and take initiative without direct assignment. Strong skills in data querying, data analysis, and identifying trends to inform business decisions. Experience leveraging Artificial Intelligence tools and technologies to drive efficiencies and add value in business operations. Bachelor's or Master's degree in business or technical discipline or equivalent experience. Minimum of 5 years related experience. Extensive knowledge of business operations, objectives and strategies as well as business process and information flow. Understanding of business practices common across many businesses. Extensive understanding of re-engineering approaches. General knowledge of IT concepts, strategies and methodologies. General knowledge of diverse technologies and new and current architectures. Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design. Negotiation, facilitation and consensus building skills. 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Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). 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