We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}"}, "page_image": "", "max_applications_refer": 100, "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/libertymutual-sandbox/1700039258::LM_Favicons-02.png"}, "applyButton": {"background": "#99E5EA", "color": "#1A1446"}, "defaultState": {"pymww": false}, "mapConfig": {"markers": {"markerInitial": {"color": "#06748C"}, "markerSelected": {"color": "#99E5EA"}, "markerDisabled": {"color": "#C9F3F4"}}, "enabled": true}, "hideJobCart": true, "recaptcha_enabled": 1, "companyName": "Liberty Mutual Insurance", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "positions": [{"id": 618518642569, "name": "Remote Licensed Customer Service Representative", "posting_name": "Remote Licensed Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1784927520, "t_create": 1784858280, "ats_job_id": "76937", "display_job_id": "2026-76937", "type": "ATS", "id_locale": "2026-76937-en", "job_description": "Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:30 am -10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Deliver an exceptional customer service experience. Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources). Provides direct guidance and assistance to customers regarding first report of loss or first report of injury. Provides guidance such as Provider Referral Services (PRS). Assists with customer inquiries and/or problems, alerts people leaders to potential escalations. Refers callers to appropriate contacts. Transmits reports and messages to branch offices and to state agency as required. May act as a liaison between management and customer for routine information and reports requested. Prepares reports for management from customer information. Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers. Updates information on automated system. Performs weekend driver work as needed once proficient in telephony skill. Demonstrates a willingness to be coachable by remaining open to feedback and applying it effectively to support continued growth and help reduce recurring trends. Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours. Achieving established efficiency goals to support business results. Maintaining strong schedule adherence to ensure customer accessibility. Following Triton standards and demonstrating professional work habits. Maintaining dependable attendance and adhering to the Time Away from Work Policy. Managing time effectively by being present, prepared, and available during scheduled work hours. Adopt and utilize GPT and generative AI tools to enhance efficiency, support quality outcomes, and contribute to a culture of innovation and continuous improvement. Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job. Interpersonal and listening skills to build solid relationships inside and outside the organization. Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner. Ability to exercise influence and create good outcomes. Adaptability to be open-minded and flexible when faced with changes at work. Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers. High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518417373", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518125688, "name": "Remote Licensed Customer Service Representative", "posting_name": "Remote Licensed Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1784817420, "t_create": 1782907200, "ats_job_id": "76708", "display_job_id": "2026-76708", "type": "ATS", "id_locale": "2026-76708-en", "job_description": "Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 7:55AM-10:00AM EST. with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. 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