We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Research policy, coverage and eligibility provisions Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability Maintains and tracks accurate data in various computer systems. Associates degree in a business-related field or equivalent training required. Minimum of 6 months related work experience required; customer service experience or help desk preferred. Ability to review, record and organize information from a variety of departments. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment. Ability to handle confidential and proprietary information. Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office. Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions. Passing Proficiency Assessments is required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505326165", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504819365, "name": "Sales Representative, Inbound Remote", "location": "Philadelphia, Pennsylvania, United States", "locations": ["Philadelphia, Pennsylvania, United States", "Pittsburgh, Pennsylvania, United States", "Allentown, Pennsylvania, United States", "Erie, Pennsylvania, United States", "Fairfax, Virginia, United States", "Manassas, Virginia, United States", "Alexandria, Virginia, United States", "McLean, Virginia, United States", "Ann Arbor, Michigan, United States", "Detroit, Michigan, United States", "Grand Rapids, Michigan, United States", "Baltimore, Maryland, United States", "Frederick, Maryland, United States", "Rockville, Maryland, United States", "Bethesda, Maryland, United States", "Dover, New Hampshire, United States", "Manchester, New Hampshire, United States", "Columbus, Ohio, United States", "Cleveland, Ohio, United States", "Cincinnati, Ohio, United States", "Toledo, Ohio, United States", "Louisville, Kentucky, United States", "Lexington, Kentucky, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1749497400, "t_create": 1749157860, "ats_job_id": "70567", "display_job_id": "2025-70567", "type": "ATS", "id_locale": "2025-70567-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 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Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. 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Reviews and utilizes financial statements to adjust moderately sized business interruption losses. Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure. Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary. Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes. Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim. Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate. Meet time requirements of the policy and fair claims handling practices. Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability. Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made. May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel. Will be called upon for catastrophe duty. Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations. Negotiation and settlement of moderate to high complexity claims. Other skills required include a focus on customers; decision making; results oriented; spoken communication; and adaptability. An ability to build relationships, listen (i.e., comprehend nuances and acknowledge others' viewpoints), mentoring and training less experienced team members, write business correspondence, produce accurate work, manage projects and vendors. Use core applications/spreadsheets. As normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) modules 33 and 35. Prefer designations such as AIC, SCLA, CPCU, etc, and at least 2-3 year of progressively responsible experience. 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Technical & Product Delivery Lead your track to design, build, and launch the green-field Workers Compensation claims ecosystem--core and non-core capabilities--towards the North-Star architecture. Define, track, and communicate product & platform KPIs (e.g., claims cycle time, NPS, MTTR, cloud spend) with Product Owners to guarantee that every release delivers measurable customer and business value. Provide thought leadership in resilience, security, scalability, operational excellence, and cost optimization; continuously scout emerging technologies, run lean POCs, and shepherd viable solutions through ARB approval. Act as financial steward--forecast, track, and optimize both build and run costs (FinOps) to maximize ROI and minimize total cost of ownership over the platform's life-cycle. Initiate and foster collaborative relationships across business, operations, and technology leadership to drive the Evergreen roadmap from idea through production support. Bachelor's degree in Computer Science or equivalent experience. 5+ years of hands-on software development experience (preferably Java/Springboot), progressing through Senior/Principal Engineer to Solution Engineer or Architect. 2+ years formal people leadership or team-lead experience, including hiring, performance management, and mentoring. Proven success designing and delivering large-scale, cloud-native systems on AWS, leveraging modern DevSecOps, IaC, and CI/CD pipelines. Demonstrated ability to translate business strategy into actionable technical roadmaps, manage to KPIs and budgets, and articulate ROI for engineering investments. Excellent analytical, consultative, and communication skills with a track record of building consensus among diverse stakeholders. Guidewire, insurance, claims, or other highly regulated, data-intensive domain expertise. Hands-on experience with large transformation or legacy-replacement programs. FinOps, AWS Cloud Financial Management, or similar cost-optimization credentials. Scaled-Agile experience (SAFe, Nexus, etc.) and familiarity with Lean Portfolio Management. A life-long learner who stays on top of technology trends and encourages experimentation. A pragmatic, inclusive leader who builds psychological safety, values diverse perspectives, and empowers teams to take smart risks. A go-getter who owns outcomes, raises the bar for reliability, security, scalability, and cost efficiency--and inspires others to do the same. 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Manage total cost of ownership, advocate for forward thinking implementation and removal of technical debt, raise the bar for engineering excellence. Team Leadership: Manage and mentor a team of software engineers and technical specialists. Foster a collaborative and innovative team environment and guide the team through complex technical challenges. Project Management: Oversee the development, implementation, and enhancement of billing systems. Ensure projects are delivered on time, within scope, and aligned with business goals. Technical Expert: Provide technical leadership in architecture, design, and development of billing solutions. Evaluate and recommend tools, technologies, and processes to ensure the highest quality of service that aligns with our Billing North Star Architecture Strategic Planning: Collaborate with business stakeholders to define requirements and prioritize enhancements that align with company strategy. Drive continuous improvement initiatives in the billing domain. Problem Solving: Analyze and resolve complex technical issues. Serve as an escalation point for critical incidents and guide the team in diagnosing and fixing problems efficiently. Removes roadblocks and obstacles; manages interdependence when needed. Collaboration: Work closely with other IT teams, product managers, and business units to deliver integrated solutions. Facilitate communication between technical and non-technical stakeholders. Compliance and Standards: Ensure all systems comply with regulatory requirements and industry standards. Advocate for best practices in code quality, security, and system performance. Understand the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) to align the work of the team toward the shared goals for the product. Manage the quality of work delivered by team members and deals effectively with performance issues in a timely manner. Monitors team effectiveness and addresses issues affecting team productivity. Coordinate and deliver performance reviews and drive professional development, including rotations and special assignments. Facilitate or provide mentoring experiences. Provide relevant technical coaching and support for team members. Hire talent and actively engage in recruiting processes. Coordinate with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner. Participate in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit, or platform. May establish financial plan for the application, portfolio or overall unit and manage to plan. May lead efforts to evaluate, select and implement innovative technologies to enhance applications or platforms. Experience delivering large scale, high complexity program, and lead cross-functional teams preferred. Experience with Agile methodologies and project management tools. Strong people skills with a focus on building trust and open communication within the team Ability to create a supportive and inclusive environment that promotes innovation and collaboration An initiative-taking and enthusiastic approach to challenges, with a keen sense of accountability Empathetic and approachable, valuing the input and well-being of team members Committed to cultivating a positive team culture that encourages risk-taking and experimentation Ability to align technical goals with business objectives, ensuring the team contributes to overall organizational success Experience in leading projects from conception through execution, with a focus on delivering value Experience with Financial Services or Insurance a plus Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role strongly preferred. Able to manage complex technology development concepts, capabilities, and maturity. Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment, and ability to effectively consult with cross functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives, and strategies. 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Generate data-driven answers to open-ended strategic questions related to customer demand and present out on recommendations to leadership. Mine large data sets using sophisticated analytical techniques to generate insights and inform business decisions. Responsible for large, sophisticated components of highly complex projects. Guide aspects of project design as a technical consultant for the team. Enable the business to evaluate trade-offs between and among choices, with a reasonable view into likely outcomes. Drive innovation in the application and development of tools and practices. Identify and test hypotheses, ensuring statistical significance, and build predictive models for business application. Translate quantitative analyses and findings into accessible visuals for non-technical audiences, providing a clear view into interpreting the data. Customize analytic solutions to specific client needs. Regularly engage with the data science community and lead cross functional working groups. Broad knowledge of predictive analytic techniques and statistical diagnostics of models. Advanced knowledge of predictive toolset; reflects as expert resource for tool development. Demonstrated ability to exchange ideas and convey complex information clearly and concisely. Ability to establish and build relationships within and outside the organization. Ability to give effective training and presentations to management and other groups. Ability to use results of analysis to persuade team, department management or senior management to a particular course of action. Broad knowledge of business drivers and market context. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}