We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Own the regulatory engagement strategy--spanning market conduct examinations, data calls, and complaints--leading negotiations with state insurance departments and serving as the primary point of contact for state regulators. Run centralized regulatory engagements, including coordinated exam responses, remediation prioritization, and verified issue closure. Engage with state insurance departments, industry associations, and regulatory forums to influence policy development and negotiate practical resolutions on pending engagements. Develop and implement compliance programs and initiatives that address current and emerging regulatory risks specific to USRM. Collaborate with key stakeholders--including Business Unit leaders, Global Legal & Compliance (GL&C) and Global Compliance & Ethics Senior Leadership, Audit, Finance, and Risk teams--ensuring coordination across the lines of defense. 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Process Excellence: Lead with an improvement mindset and apply continuous improvement methodologies to optimize process efficiency, consistency and evidence collection for audit readiness and to maximize team and enterprise resources. Data Analytics and Capacity Planning: Develop and maintain analytics to forecast demand, plan capacity, track throughput and illustrate privacy risk to business leaders through dashboards and heat maps. Oversight and Audit Readiness: Standardize monitoring, testing and evidence artifacts; coordinate internal and external audit activities; track remediation and control effectiveness. Privacy-by-Design and Technology: Collaborate with IT and Cybersecurity to embed privacy-by-design principles and privacy-enhancing technologies; prioritize automation to reduce manual effort. Advise product and technology teams on privacy requirements at the design and development stages. Develop and maintain enterprise privacy notices and consent frameworks to ensure clarity, accuracy, and regulatory compliance. Leadership and Stakeholder Engagement: Lead a global privacy organization and provide strategic, forward-looking advice to senior leaders and business units, serving as a trusted go-to advisor on privacy risk, emerging regulatory trends, and responsible data use. Training and Enablement: Implement role-based training, establish issue intake and triage processes, and measure adoption and effectiveness. Responsible AI (RAI) Governance: Provide cross-functional privacy leadership in support of the enterprise's Responsible AI governance framework. Partner with risk, data science, technology, legal, and compliance stakeholders to assess privacy risks in AI and automated decision-making and ensure that data use in AI systems is consistent with regulatory obligations, consumer expectations, and company values. Required: JD Minimum 15 years of experience across privacy, data protection, compliance, legal, or risk roles, with strong legal and regulatory experience and comprehensive multi-jurisdictional fluency. Includes at least 5 years in a senior leadership capacity with global leadership experience. Experience in Property & Casualty insurance is preferred. Willingness to travel internationally as needed. Demonstrated experience in leading high-performing teams Designing scalable operating models, process improvement, data strategy and analytics, and delivering measurable outcomes. 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Coordinate with Portfolio Ops, Business Architecture, and Analytics to embed AI enablement into operating forums and communications. Build strong partnerships with POs/DPOs, Product Enablement, Business Architecture, Portfolio Ops, legal/compliance, security, tool owners (e.g., Microsoft Copilot), and enterprise AI teams. Prepare leader-ready updates and facilitate a bi\u2011weekly leaders' sync focused on product practices (requirements documentation, OKRs/roadmaps, backlog quality). Experience with Product Delivery Lifecycle practices and workflow (backlog refinement, requirements, OKR/roadmaps, stakeholder communications) Experience managing others indirectly or directly through project work. Strong knowledge of project management principles and concepts. Strong ability to manage all aspects of the project management life cycle. Proficient with project management tools. Project management certification strongly preferred. Displays strong communication, organizational, analytical, critical thinking, and team building skills. Advanced presentation, influencing, and relationship management skills. Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred. 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Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. Property and Casualty Insurance License. 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Personal Lines Property & Specialty", "posting_name": "Director ,Product Delivery - Personal Lines Property & Specialty", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Seattle, Washington, United States", "Plano, Texas, United States"], "hot": 0, "department": "Product Management", "business_unit": "3044-USRM-PL Property & Specialty Product-US", "t_update": 1780600980, "t_create": 1780406100, "ats_job_id": "76241", "display_job_id": "2026-76241", "type": "ATS", "id_locale": "2026-76241-en", "job_description": "Lead the project management of the Umbrella rating program migration, coordinating across Product, Tech, Distribution and Operations to drive multiple workstreams forward simultaneously, balancing speed against the need to minimize disruption for customers and agents Proactively identify and manage risks, decisions and dependencies across workstreams, escalating where appropriate Engage confidently with data and pricing discussions across workstreams, gathering the context needed to drive projects forward Support filing and tech requirements build as needed across cross-functional initiatives Provide regular, clear and well-structured updates to leadership and the broader organization on project status, risks and upcoming milestones As the Umbrella migration matures, support the planning and execution of future line of business migrations, applying lessons learned to accelerate delivery Take on an expanding portfolio of cross-organizational initiatives beyond the Umbrella migration, bringing Product Delivery leadership to programs across P&S lines of business The ideal candidate will have: A strong foundation in project or program management, with a track record of driving complex, cross-functional initiatives through to execution in fast-moving environments Excellent communication skills, with the ability to provide clear, consistent and well-structured updates to stakeholders at all levels of the organization Strong adaptability, comfortable shifting focus as business needs evolve, able to ramp up quickly on new and varied initiatives, and energized by the opportunity to take on a broader and more varied remit as the role evolves The ability to engage confidently in data and pricing discussions, gathering the context needed to move work forward without needing to be a subject matter expert Comfort working across varied cross-functional teams, building trust and alignment with colleagues across Product, Tech, Distribution and Operations Familiarity with insurance product delivery, rating programs or related processes is a plus Experience with filing support or tech requirements build in a business-facing capacity is strongly preferred If you're excited by the idea of leading complex, high-impact initiatives and helping shape how a world-class insurance team delivers for its customers, this is the role for you! 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Partner with senior North America and Global Risk Solutions leadership on strategic programs initiatives and complex business arrangements. Structure, draft, review, and negotiate delegated authority arrangements and other program-related agreements, including MGA, MGU, program administrator, producer, distribution, services, and other third-party agreements. Draft, review, and negotiate TPA contracts and advise on claims delegation, oversight, settlement authority, and related operational and compliance issues. Advise on reinsurance-related aspects of programs business, including fronting, ceded reinsurance, collateral, access fees, profit share, and other risk transfer arrangements. Advise on domestic insurance regulatory issues affecting programs business across admitted and E&S markets, including surplus lines, producer, MGA, TPA, delegated authority, and claims-related considerations. Support legal review of program onboarding, ongoing governance, issue escalation, amendments, renewals, and offboarding / runoff matters as needed. Collaborate across Legal and with business stakeholders to provide practical, commercially sound advice and support training on relevant legal and regulatory developments. JD from an accredited law school and admission to at least one U.S. state bar (eligible for in-house counsel registration as applicable). Typically 5+ years of insurance industry legal experience, whether in house at a P&C insurer or in private practice representing insurers. Open to candidates with deeper experience for more senior consideration. Demonstrated expertise in domestic insurance regulation (P&C), including practical experience across admitted and non-admitted (E&S) markets. 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Applies established medical management strategies on high dollar complex claims. Has developed high level knowledge of Workers Compensation claims handling techniques, a full knowledge of LMG claims procedures and is cognizant of new industry trends and claim handling techniques Uses available data to track claims trends and other claim related metrics. A Bachelors degree or equivalent business experience is required In addition, the candidate will generally posses 5-7 years of related claims experience with 1-2 years of experience in complex claims Demonstrated proficiency in Excel, PowerPoint as well as excellent written and verbal communication skill required Investigates claims to determine whether coverage is provided, establish compensability and verify exposure. Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority. Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management. Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely. Identifies and appropriately handles claims with third party subrogation potential, SIF and MSA exposure. Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority. Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds. Demonstrates the ability to understand new and unique exposures and coverages. Demonstrates the ability to understand key data elements and claims related data analysis. 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ease-in-out;transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;} #top .av-main-nav ul a{width:100%;height:auto;float:left;text-align:left;line-height:23px;padding:8px 15px;font-size:12px;min-height:23px;max-width:none;text-decoration:none;font-family:inherit;} #top .av-main-nav ul ul{left:-207px;top:0px;margin:0;border-top-style:solid;border-top-width:1px;padding-top:0px;} .av-main-nav li:hover ul ul{display:none;} #top .av-main-nav li:hover > ul{display:block;} .avia-menu-fx{position:absolute;bottom:-1px;height:2px;z-index:10;width:100%;left:0;opacity:0;visibility:hidden;} .av-main-nav li:hover .avia-menu-fx,.current-menu-item > a > .avia-menu-fx{opacity:1;visibility:visible;} .avia-menu-fx .avia-arrow-wrap{height:10px;width:10px;position:absolute;top:-10px;left:50%;margin-left:-5px;overflow:hidden;display:none;visibility:hidden;} 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only screen and (min-width: 768px) and (max-width: 989px){.responsive .main_menu ul:first-child > li > a{padding:0 10px;} .responsive .logo{float:left;} .responsive .logo img{margin:0;} .responsive .av_mobile_menu_tablet .main_menu .avia-menu{display:none;} } @media only screen and (max-width: 767px){.responsive #header_main .inner-container,.responsive .main_menu{position:static;} .responsive #top .logo{position:static;display:table;height:80px!important;float:none;padding:0;border:none;width:80%;} .responsive .logo a{display:table-cell;vertical-align:middle;} .responsive .logo img{height:auto!important;width:auto;max-width:100%;display:block;max-height:80px;} .responsive #header_main .container{height:auto!important;} .responsive .logo img{margin:0;} } #advanced_menu_toggle{position:absolute;border-radius:2px;height:46px;width:46px;line-height:46px;text-decoration:none;text-align:center;right:0;top:50%;margin-top:-23px;z-index:10000;border-style:solid;border-width:1px;font-size:30px;display:none;} @media only screen and (max-width: 989px){.responsive.html_mobile_menu_tablet .main_menu .avia-menu{display:none;} .responsive.html_mobile_menu_tablet .container #advanced_menu_toggle{display:block;} } @media only screen and (max-width: 767px){.main_menu .avia-menu{display:none;} .container #advanced_menu_toggle{display:none;} } } @media print{a,strong{color:black!important;} a{text-decoration:underline;} .container{width:100%;} .container{width:100%;margin:0 auto;} #header_main{border-bottom:0;} nav{display:none;} } @media all{::selection{background-color:#002663;color:#ffffff;} .header_color div,.header_color nav,.header_color span,.header_color a,.header_color img,.header_color strong,.header_color ul,.header_color li{border-color:#1a1346;} .header_color a,.header_color strong,.header_color strong a{color:#1a1346;} .header_color a:hover{color:#1a1346;} .header_color .avia-menu-fx,.header_color .avia-menu-fx .avia-arrow{background-color:#1a1346;color:#ffffff;border-color:#080124;} .header_color .avia-bullet{border-color:#1a1346;} .html_header_top .header_color .main_menu ul:first-child >li > ul{border-top-color:#1a1346;} .header_color .main_menu ul ul,.header_color .main_menu .menu ul li a{background-color:#fecf00;color:#1a1346;} .header_color .main_menu .menu ul li a:hover{background-color:#fecf00;} .header_color .main_menu ul:first-child > li > a{color:#1a1346;} #top .header_color .main_menu .menu ul li>a:hover{color:#1a1346;} .header_color .main_menu ul:first-child > li a:hover,.header_color .main_menu ul:first-child > li.current-menu-item > a,.header_color .main_menu ul:first-child > li.current_page_item > a{color:#1a1346;} #advanced_menu_toggle{background-color:#fecf00;color:#1a1346;border-color:#1a1346;} .avia_desktop #advanced_menu_toggle:hover{background-color:#1a1346;color:#ffffff;border-color:#1a1346;} .header_color .avia-arrow{background-color:#fecf00;} .header_color .avia-bullet{border-color:#1a1346;} #top .header_color a:hover .avia-bullet{border-color:#1a1346;} .container{width:100%;} .responsive .container{max-width:1260px;} #top #header .av-main-nav > li > a{font-size:14px;} } @media all{.WCAG-2-A{display:none!important;} @media (max-width: 767px){::-webkit-scrollbar{-webkit-appearance:none;} ::-webkit-scrollbar-thumb{background-color:rgba(0, 0, 0, .5);border-radius:10px;} ::-webkit-scrollbar-track{border-radius:10px;background-color:#ffffff;} } } @media all{*:focus{outline:1px dotted #808080!important;outline-offset:-2px!important;} .header_color .main_menu ul:first-child>li>a{color:#1a1446;font-family:'roboto-bold';font-size:16px!important;} .html_main_nav_header.html_logo_left #top 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container a:focus{outline-offset:-5px!important;} @media screen and (min-width:768px) and (max-width:1024px){.header_color .main_menu ul:first-child>li>a{font-size:12px!important;} } #top .main_menu .av-main-nav ul ul{border:0!important;padding-top:0px;position:static;display:block!important;border-bottom:1px solid #000!important;overflow:hidden;background-color:transparent!important;} #top .main_menu .av-main-nav ul ul li a{padding-left:35px;font-size:12px!important;padding-top:5px;padding-bottom:5px;background-color:rgba(255, 255, 255, 0.7)!important;} #top .main_menu .av-main-nav ul ul li a:hover{background-color:rgba(232, 232, 232, 0.7)!important;} .av-main-nav ul li:last-child>a{border:none!important;} #top .main_menu .av-main-nav ul ul{border-bottom:0px solid #000!important;} } .navbar{display: none!important;} .logo{padding-right:60px!important;} #menu-item-973:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}