We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Business Operations - Enterprise Strategy & Innovation", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Analytics", "business_unit": "3033-Enterprise Strategy & Innovation-US", "t_update": 1788272460, "t_create": 1786627080, "ats_job_id": "77183", "display_job_id": "2026-77183", "type": "ATS", "id_locale": "2026-77183-en", "job_description": "Synthesize, monitor, and report on results of an annual, holistic CS&R Performance Scorecard with success metrics aligned with the overall purpose of the function and the strategic priorities of the company Lead the planning and execution of CS&R monthly department meetings to promote a culture of knowledge sharing, ensuring work alignment & transparency, and building a more unified and connected team Run standard and ad hoc department level metrics reporting related to talent portfolio mix, budget analyses, and consulting project work; storyboard and craft compelling presentations using standard tools (PowerPoint, Excel) and summary dashboards using Gen AI (Claude, GPT) shared with CS&R leadership team and/or ES&I leadership, as requested Serve as the business operational liaison across our CS&R internal pillars supporting across Talent Attraction, Talent Development, Consulting Best Practices, Feedback & Performance, and Culture & Engagement (\u201cC&E\u201d) initiatives; serve as a standing team member of the C&E Pillar in a leadership capacity in advancing & orchestrating meaningful opportunities to drive employee engagement, culture of collaboration, and fostering team unity Manage day-to-day CS&R vendor relationships & subscriptions; research & recommend new vendors for the group or vendors to de-commission; support contract negotiations. Own overall day-to-day enterprise-wide relationships with two industry leading consulting expert networks Drive focus and discipline on expense management by supporting annual ES&I budget / planning process, serve as CS&R escalation path for expense inquiries, and coordinate timely CS&R payments (Ariba, Wire) Drive operational excellence, with a focus on productivity, effectiveness, and continuous improvement opportunities within CS&R by serving as point of contact / escalation path for all technology & tools matters including administration (e.g., SharePoint, Teams, Gen AI access); ensure full execution of consulting project teams onboarding & offboarding process including knowledge management Act as a trusted counterpart and sounding board to the VP & Head of Operations, Enterprise Strategy & Innovation Independently lead special projects of varying scope and complexity as assigned and as needed; historical examples include quarterbacking an industry award submission which resulted in winning an eminence-building recognition, counseling other departments on operational best practices upon request, etc. Project Manager I: $120,000 - $150,000. Annual FTO days (Flexible Time Off): 20 Bachelor's degree in Business Administration or other business-related field required with a demonstrated record of academic success; MBA a plus (or Master's degree in a business-related field) Progressive experience in a business operational and/or similar environment with exposure to relevant areas such as external vendor management, metrics reporting, and project planning & coordination Strong interpersonal skills, written and oral communication; proven ability to storyboard and craft compelling presentations to various audiences Client-serving or business operations enabling background a plus Natural curiosity and acumen with new business enabling tools (e.g., Gen AI such as Claude and GPT) & technology trends and application to team based, business setting Proven negotiation skills and ability to influence others; analytical and problem-solving mindset Ability to grasp new concepts and adapt to changes and demands in a fast-paced and dynamic environment; proven ability to fulfill ad hoc requests and produce deliverables on time and with high quality Senior Business Analyst: Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business operations/analysis work. 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Explore and experiment with emerging AI technologies such as large language models, natural language processing (NLP), retrieval-augmented generation (RAG), agentic AI, information retrieval, and computer vision, applying these technologies to prototype solutions for insurance challenges. Develop and iterate on prototypes using Python, thriving in a fast-paced R&D setting with a start-up mentality. Build custom algorithms, uncover data-driven insights, and share findings with the team and stakeholders. Continuously sharpen your skills by embracing new technologies and participating in hackathons, meetups, and other learning opportunities. You must be able to work full-time from January - June 2027. Working towards a Bachelor's, Master's or PhD Degree in Data Science, Artificial Intelligence (AI), Engineering, Computer Science, Mathematics, Statistics or another related technical field, with a strong academic record with a cumulative 3.0 GPA preferred. 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Engage in both heads-down coding and active participation in ideation and product design within a collaborative innovation lab environment. Work directly with cross-functional partners, including business, marketing, and UX teams, to support day-to-day product decision-making. Build and iterate on software prototypes with a start-up mindset, focusing on experimentation and rapid learning cycles. Explore and contribute in areas such as custom algorithm development, data analysis, building engaging user interfaces, and experimenting with emerging technologies. Participate in innovation-focused activities such as hackathons, meetups, and technical learning opportunities. What You've Got You must be able to work full-time from January - June 2027. Working toward a degree in Computer Science, Computer Engineering, Information Systems, Informatics, MIS, IT, Mathematics, or another related technical field, with a strong academic record with a cumulative 3.0 GPA preferred. Proficient knowledge of software engineering languages such as JavaScript (React, Node.js, TypeScript), Python, Java, with the ability to develop across platforms. You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEM OPT who will require future sponsorship, are not eligible to apply. 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The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate Development, and Vice President of Product Strategy. This is a great opportunity for an energetic individual to join a vibrant, high performance and tight-knit team environment that will be front and center in driving change across the enterprise. The Details We're in search of intellectually curious, creative, driven individuals who have a strong desire to expand their management consulting toolkit as part of an energetic and high-impact team. As a Senior Manager I, you'll oversee a workstream within a tight-knit consulting team led by a Managing Director that will collectively advise Liberty Mutual's senior executives in making key strategic decisions. Projects are typically in the areas of strategy development, growth strategy, organizational design & operating model, innovation, or business transformation, and typically run for 2-5 months. You'll develop key relationships with leaders and executives across the organization and communicate with senior leadership to influence and galvanize the organization into action. Your responsibilities will include: Deciphering strategic issues faced by Liberty Mutual stakeholders, and determining how best to address them Designing work plans for your workstream, and collecting data from various internal and external sources (e.g., executive interviews and workshops, customer surveys) Crafting compelling storylines that clearly articulate findings, insights, and recommendations Building and owning relationships with key client stakeholders Directing team and client stakeholders towards consensus points and gaining buy-in Communicating with senior leadership to influence and drive the organization to action Supporting the development and coaching of Associate Consultants and Senior Associate Consultants Contributing to CS&R initiatives such as recruiting, talent development, culture building and engagement, or alumni engagement Your compensation will include: Base salary plus an annual short term incentive bonus target: 17.5% Qualifications The group is looking for intellectually curious, creative, and driven individuals with an interest in developing the management consulting toolkit. Candidates should, at minimum, possess the following: MBA with a demonstrated record of success or equivalent business and analytical background 3+ years of experience with a MBA or 5+ years of work experience with a Bachelors Strong critical thinking skills with ability to elevate thinking and apply judgment during analysis about how components fit together and with bigger picture Ability to leverage experience and analysis to gain support and influence others Strong quantitative, analytical, and written and oral communication skills Strong leadership skills and ability to work independently and as a member of a team, and coach junior team members Ability to manage multiple projects or priorities Advanced proficiency with Microsoft PowerPoint and Excel Insurance or financial services industry experience a plus What really gets our attention: Top-tier strategy consulting experience You are motivated by high impact, high visibility work You can independently navigate and decipher an ambiguous environment You have demonstrated strong leadership abilities and care about professionally developing those around you Required steps: All candidates must apply to the job posting on the Liberty Mutual Careers website, with their resume. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Strong critical thinking skills and inquisitive mindset, with ability to elevate thinking and apply judgment to how components fit into the broader picture. Ability to leverage experience and analysis to gain support and influence others. Strong quantitative, analytical, and written and oral communication skills. Strong leadership skills and ability to work independently and as a member of a team, and coach and inspire junior team members. Ability to manage multiple priorities, including project work and department responsibilities. Advanced proficiency with Microsoft PowerPoint and Excel. Insurance or financial services industry experience a plus (not required). The role is located in Boston, MA only; working in a hybrid model (weekly blend of 3-4 days in-office and 1-2 days working from home). Top-tier strategy consulting experience. Motivated by high impact, high visibility work. Independently navigate and decipher an ambiguous environment. Demonstrated strong leadership abilities and care about professionally developing those around you. 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About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees operating in 28 countries and economies worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate Development, and Vice President of Product Strategy. This is a great opportunity for an energetic individual to join a vibrant, high performance and tight-knit team environment that will be front and center in driving change across the enterprise. The Details We're in search of intellectually curious, creative, driven individuals who have a strong desire to expand their management consulting toolkit as part of an energetic and high-impact team. As a Senior Consultant, you'll oversee a workstream within a tight-knit consulting team led by a Managing Director that will collectively advise Liberty Mutual's senior executives in making key strategic decisions. Projects are typically in the areas of strategy development, growth strategy, organizational design & operating model, innovation, or business transformation, and typically run for 2-5 months. You'll develop key relationships with leaders and executives across the organization and communicate with senior leadership to influence and galvanize the organization into action. 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Candidates should, at minimum, possess the following: MBA with a demonstrated record of success or equivalent business and analytical background 3+ years of experience with a MBA or 5+ years of work experience with a Bachelors Strong critical thinking skills with ability to elevate thinking and apply judgment during analysis about how components fit together and with bigger picture Ability to leverage experience and analysis to gain support and influence others Strong quantitative, analytical, and written and oral communication skills Strong leadership skills and ability to work independently and as a member of a team, and coach junior team members Ability to manage multiple projects or priorities Advanced proficiency with Microsoft PowerPoint and Excel Insurance or financial services industry experience a plus What really gets our attention: Top-tier strategy consulting experience You are motivated by high impact, high visibility work You can independently navigate and decipher an ambiguous environment You have demonstrated strong leadership abilities and care about professionally developing those around you Required steps: All candidates must apply to the job posting on the Liberty Mutual Careers website, with their resume. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. 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We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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