We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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This includes handling new business, renewals, cancellations, endorsements, and reinstatements. Oversee agency setup, licensing, appointment processing, and power-of-attorney issuance, while also resolving reconciliation issues. Maintain and update reports as needed. Provide support for underwriting functions like contract/commercial bonds and bid requests, ensuring compliance with state regulations. Deliver excellent customer service by addressing inquiries and ensuring satisfaction. Assist with customer inquiries, providing answers and follow-up to guarantee satisfaction. Demonstrate a strong understanding of agency management workflows, including commissions, licensing, compliance, and Power of Attorney processes. Apply knowledge of rating plans to accurately apply rates and assist with rating scenario entry. Retrieve and manage bond/agency-related documents with meticulous attention to detail. Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies. Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies. Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Understands rating plans and how to apply rates upon registration and may assist with rating scenario entry. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy. Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies. May perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Participates in User Acceptance Testing as assigned. Performs additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. 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Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews, quality assurance) and recommends improvements, as needed. Drives UW technical excellence across Mobility Solutions, working with Underwriting Managers and cross-functional Senior Staff to identify and resolve issues. Works with Underwriting Managers and cross-functional Senior Staff to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and UW process, technology and data needs/enhancements, and works with others to create actions plans and/or develop business cases for prioritization. Models effective collaboration within and across teams and business unit stakeholders and functional partners (e.g., UW Support, Claims, Actuarial, Product, Client, OOU, Credit, Finance, Reinsurance). Ensures that strategic connectivity is maintained and a holistic underwriting perspective is applied to appetite and coverage positions on sharing economy and mobility platform risks across other lines of business offered in GRS NA, such as excess casualty and inland marine exposures for autonomous vehicle risks, as one example. Expert-level knowledge of all aspects of coverage forms, exclusions, exposure, pricing, structure, rating, rating plans, captives, loss forecasting, credit risk, market dynamics. Advanced knowledge of and experience operating within several different industry segments, experience with and knowledge of Auto and GL programs is key, including contractual liability; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include: superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to consistently and positively influence others both internally and externally (brokers/customers) as required. As normally acquired through a related bachelor`s degree, 10 or more years of relevant experience that includes underwriting, claims, reinsurance, coaching/developing others, working with brokers/agents and currency with market trends and developments.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503322841", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503244629, "name": "Surety Underwriting Assistant", "location": "Owings Mills, Maryland, United States", "locations": ["Owings Mills, Maryland, United States", "Atlanta, Georgia, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1744985400, "t_create": 1742908860, "ats_job_id": "69423", "display_job_id": "2025-69423", "type": "ATS", "id_locale": "2025-69423-en", "job_description": "Manage surety bond, agency, and processing transactions for assigned product lines or territories, ensuring accuracy and efficiency. 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Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies. Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Ensures continuity and alignment between Primary and Excess Casualty placements. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly in Middle Market Construction, working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Middle Market Construction, working with Underwriting Leaders to identify and resolve issues. Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, credit risk, market knowledge, preferred. Advanced knowledge of and experience operating within Construction industry; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. 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Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Programs included guaranteed cost today and will include loss sensitive structures. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Middle Market Independent Agent team, closely working with Underwriting Leaders to identify and resolve issues. 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Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to positively influence others both internally and externally (agents/brokers/customers) as required. 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Performs tasks associated with bond issuance and/or agency change processing activities in Surety/corporate systems, and file maintenance. Provides exceptional customer service and support to internal/external customers. High school diploma or equivalent required. 3+ years surety bond underwriting assistant experienced or related experience desired. Understanding of surety rating and processing functions preferred. Excellent written and oral communication skills. Demonstrates ability to work well on a team and independently. Exceptional customer service skills. Proven ability to organize personal work flow as well as the work flow of others. Competent and proficient with computer software applications utilized by Surety. 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