We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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provide timely and high-quality customer service to underwriters and agencies/brokers by performing basic underwriting activities, such as qualifying requests for proposals (RFPs), gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing. Supported departments may include Renewal Center (Specialty Healthcare, Financial Lines, Environmental), Specialty Healthcare - Employer Stop Loss and HMO/Re. Selects, develops and manages a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various pre-underwriting activities, gathering data, identifying rates for coverage options, and entering information into databases. Partners with UW to direct the day to day activities of team by facilitating communication and establishing priorities, reviewing territory assignments, redirecting work when needed and assisting others with resolving problems in order to make improvements in the work or meet established operations service standard (e.g., Operational objectives, Billing instructions, Policy Writing Instructions, endorsements, submission clearance, etc.). Elevates issues as needed through Tier huddles and problems solving. Maintain compliance regulatory requirements as well as internal policies, procedures and processing with all standards through process confirmations, regular reporting and follow up as appropriate works with the Underwriting Management to ensure underwriting files are documented, follow filing protocol and maintain accurate account history. Responsible for the acquisition, retention and development of Underwriting Assistant talent. Formally manages, guides and mentors Underwriting Assistants to improve technical and behavioral capabilities. Fosters a collaborative team environment that is conducive to continuous improvement and root cause problem solving activities. Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners and external clients fosters and environment of collaboration and partnership with peers, Distribution, Underwriting, Claims and other areas. Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word. In-depth knowledge of commercial lines underwriting products and processes. Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above. 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Drives change initiatives within the team. Maintains a visible external profile and excellent relationships with external brokers/agents, partners and stakeholders, leveraging these relationships to help the team achieve their goals and expand their own networks. Acts as a point of escalation/referral on particularly tricky or novel underwriting decisions. Upholds and exemplifies Liberty`s value proposition across the business and market. May cover for manager where required. Accountable for the performance of a portfolio (or part thereof) within a sub-segment of business underwritten by the team. Specific technical responsibilities (e.g., related to planning, portfolio management, marketing, product development etc.). May continue underwriting specific policies and delivering the work of an Underwriter. 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Engaged directly in the business for key and complex risks, including as a technical referral officer. Supports the Global Head of Cyber in building a single view of risk across the Business and ensures execution within respective business in alignment with GRS strategy. Develops close relationships and operates within \"team of teams\" environment to ensure successful execution with regional leadership including Presidents and CUOs of respective segments where Cyber is written. Partners closely with CUOs to provide input and guidance on authority limits for Cyber which enable profitable growth in our Cyber business in alignment with our strategy. Responsible for advocating for and allocating tolerance across NA in collaboration with the Global Head of Cyber. Represents NA as an external point of contact for Cyber and acts as a thought leader in the market. Collaborates and works closely with other Heads of Cyber to exchange Cyber data, insights, and best practices across businesses. Collaborates with actuarial to support the Cyber product pricing. Works closely with Global Cyber Office and Risk to validate UW assumptions in various RDSs for the sake of portfolio management and cyber catastrophe modeling. Work with Risk Engineering Services to develop improved UW assessment tools and standards to better evaluate customer risk management approaches. Work with Corporate L&D to ensure that Cyber L&D program supports the needs of the business; and raise the overall level of cyber talent across North America. Responsible for advocating for and allocating tolerance across NA. At least 10+ years Underwriting P&L experience Strong experience in technical training for cyber Cyber product expertise and underwriting experience, working knowledge of relevant products. Deep understanding of how the pieces of the organization fit together to create value and deliver results. Maintain a solid grasp on the ever-changing context within which the business competes. Understands the basics of multi-national insurance markets and programs. Leader with strategic mindset and demonstrated relationship building ability. Ability to form effective and trusting relationships with superiors, peers, and direct reports, studying, and meeting the needs of key stakeholders. Able to operate and influence in a complex matrix environment, acting as the convenor for capabilities owned by others. Can articulate views, engage other ideas, analyze data for insights, weigh alternatives, own the final call, and communicate decisions clearly. 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Collaborate with actuarial, claims, and underwriting heads of Cyber to ensure that our product and wordings are fit for purpose and properly priced. Develop formal guidelines and standards in support of the Cyber Global Product Manager to build a common approach for Cyber underwriting and risk services. Support the Cyber Global Product Manager in developing and improving Cyber insurance products, artifacts, and processes. Create working efficiencies across the underwriting function. Assists in ensuring regulatory compliance of wordings, including assisting with regulatory filing. Identify opportunities and threats in the market and create strategies to help the company overcome them. Cyber and Tech E&O, Underwriting or claims experience preferred. Comfortable with Cyber policy language and presenting, training, and engaging stakeholders. Bachelor's degree in business, economics, or other quantitative field. Minimum 3 years, typically 4 years or more of relevant work experience. 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Utilize available resources to manage the portfolio and ensure business objectives are achieved. Contribute and promote new ideas and concepts to support the development and delivery of the business plan. Establish and strengthen relationships with brokers, industry bodies, business partners, reinsurers and colleagues, to maximize influence and achieve business objectives. Work cross-functionally with counterparts in other functions (e.g., Risk Engineering, Claims, Actuarial, Finance, Operations) to achieve objectives. Ensure entries are properly recorded onto relevant systems in a timely manner while ensuring accuracy of data with relation to both underwriting and aggregate exposures. Apply any reinsurance requirements in accordance with stated risk tolerances and to deliver against business plan. 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