We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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This includes handling new business, renewals, cancellations, endorsements, and reinstatements. Oversee agency setup, licensing, appointment processing, and power-of-attorney issuance, while also resolving reconciliation issues. Maintain and update reports as needed. Provide support for underwriting functions like contract/commercial bonds and bid requests, ensuring compliance with state regulations. Deliver excellent customer service by addressing inquiries and ensuring satisfaction. Assist with customer inquiries, providing answers and follow-up to guarantee satisfaction. Demonstrate a strong understanding of agency management workflows, including commissions, licensing, compliance, and Power of Attorney processes. Apply knowledge of rating plans to accurately apply rates and assist with rating scenario entry. Retrieve and manage bond/agency-related documents with meticulous attention to detail. Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies. Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned. High school diploma or equivalent required. 1+ year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. 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Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, credit risk, market knowledge, preferred. Advanced knowledge of and experience operating within Construction industry; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. 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May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinate and surface issues to Home Office Underwriters and Field Management. Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. May mentor more junior staff based on level. Performs special projects and other duties as assigned. Bachelor's degree in Finance, Accounting or equivalent and a minimum of 3 years' experience expected, preferably 5 or more years surety underwriting experience and/or equivalent surety related business experience . Strong preference with the Small To Mid Contract Surety product line. 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May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinate and surface issues to Home Office Underwriters and Field Management. Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. May mentor more junior staff based on level. Performs special projects and other duties as assigned. This position requires travel of approximately 25% of time. Bachelor's degree in Finance, Accounting or equivalent and a minimum of 3 years' experience expected, preferably 5 or more years surety underwriting experience and/or equivalent surety related business experience . Strong preference with the Contract Small to Mid Surety product line. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}