We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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May assist in the renewal process. Provides account specific input on overall service plan to include service delivery, service issues and outcome results. Consults on opportunities to round out the account. Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects. Assist in internal training efforts by developing material and presenting assigned topics. Bachelor's degree or equivalent business background plus at least 5 years of relevant commercial lines experience required. Claims experience strongly preferred but not mandatory. Demonstrated ability to express ideas clearly and concisely (both orally and in written form). Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions. Information gathering, analytical skills and proficiency in systems are required. Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving. Working toward ARM and/or CPCU preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504137403", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618504583775, "name": "Senior Agent Customer Service Rep", "location": "Honolulu, Hawaii, United States", "locations": ["Honolulu, Hawaii, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1747680420, "t_create": 1747680420, "ats_job_id": "70313", "display_job_id": "2025-70313", "type": "ATS", "id_locale": "2025-70313-en", "job_description": "Answer inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. 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.html_header_searchicon_disabled #top .av_header_border_disabled.av_bottom_nav_disabled .main_menu .menu>li:last-child>a .avia-menu-fx{padding-right:13px;-moz-box-sizing:content-box;-webkit-box-sizing:content-box;box-sizing:content-box;} div .logo{float:left;position:absolute;left:0;z-index:1;} .logo,.logo a{overflow:hidden;position:relative;display:block;height:100%;} .logo img{padding:0;display:block;width:auto;height:auto;max-height:100%;image-rendering:auto;position:relative;z-index:2;height:100%;height:auto;-webkit-transition:opacity 0.4s ease-in-out;transition:opacity 0.4s ease-in-out;} .main_menu{clear:none;position:absolute;z-index:100;line-height:30px;height:100%;margin:0;right:0;} .av-main-nav-wrap{float:left;position:relative;z-index:3;} .av-main-nav-wrap ul{margin:0;padding:0;} .av-main-nav ul{display:none;margin-left:0;left:0;position:absolute;top:100%;width:208px;z-index:2;padding:0;box-shadow:0 8px 15px rgba(0, 0, 0, 0.1);margin-top:-1px;} .av-main-nav ul li{margin:0;padding:0;width:100%;} .av-main-nav ul li a{border-right-style:solid;border-right-width:1px;border-left-style:solid;border-left-width:1px;} .av-main-nav ul li:last-child > a{border-bottom-style:solid;border-bottom-width:1px;} .av-main-nav li{float:left;position:relative;z-index:20;} .av-main-nav li:hover{z-index:100;} .av-main-nav > li > ul{border-top-width:2px;border-top-style:solid;} .av-main-nav > li{line-height:30px;} .av-main-nav li a{max-width:none;} .av-main-nav > li > a{display:block;text-decoration:none;padding:0 13px;font-weight:normal;font-size:12px;font-weight:600;font-size:13px;-webkit-transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;} .av-main-nav > li > a{-webkit-transition:none;transition:none;-webkit-transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;} #top .av-main-nav ul a{width:100%;height:auto;float:left;text-align:left;line-height:23px;padding:8px 15px;font-size:12px;min-height:23px;max-width:none;text-decoration:none;font-family:inherit;} #top .av-main-nav ul ul{left:-207px;top:0px;margin:0;border-top-style:solid;border-top-width:1px;padding-top:0px;} .av-main-nav li:hover ul ul{display:none;} #top .av-main-nav li:hover > ul{display:block;} .avia-menu-fx{position:absolute;bottom:-1px;height:2px;z-index:10;width:100%;left:0;opacity:0;visibility:hidden;} .av-main-nav li:hover .avia-menu-fx,.current-menu-item > a > .avia-menu-fx{opacity:1;visibility:visible;} .avia-menu-fx .avia-arrow-wrap{height:10px;width:10px;position:absolute;top:-10px;left:50%;margin-left:-5px;overflow:hidden;display:none;visibility:hidden;} .current-menu-item>a>.avia-menu-fx>.avia-arrow-wrap,.current_page_item>a>.avia-menu-fx>.avia-arrow-wrap{display:block;} .avia-menu-fx .avia-arrow-wrap .avia-arrow{top:10px;} .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a{padding-right:0;} .main_menu .avia-bullet{display:none;} .avia-bullet{display:block;position:absolute;height:0;width:0;top:51%;margin-top:-3px;left:-3px;border-top:3px solid transparent!important;border-bottom:3px solid transparent!important;border-left:3px solid green;} .avia-arrow{height:10px;width:10px;position:absolute;top:-6px;left:50%;margin-left:-5px;-webkit-transform:rotate(45deg);transform:rotate(45deg);border-width:1px;border-style:solid;visibility:hidden;} .avia-menu-fx,#advanced_menu_toggle{-webkit-transition:all 0.3s ease-out;transition:all 0.3s ease-out;} .main_menu a{-webkit-transition:color 0.15s ease-out;transition:color 0.15s ease-out;-webkit-transition:background 0.15s ease-out;transition:background 0.15s ease-out;} @media only screen and (min-width: 768px) and (max-width: 989px){.responsive .main_menu ul:first-child > li > a{padding:0 10px;} .responsive .logo{float:left;} .responsive .logo img{margin:0;} .responsive .av_mobile_menu_tablet .main_menu .avia-menu{display:none;} } @media only screen and (max-width: 767px){.responsive #header_main .inner-container,.responsive .main_menu{position:static;} .responsive #top .logo{position:static;display:table;height:80px!important;float:none;padding:0;border:none;width:80%;} .responsive .logo a{display:table-cell;vertical-align:middle;} .responsive .logo img{height:auto!important;width:auto;max-width:100%;display:block;max-height:80px;} .responsive #header_main .container{height:auto!important;} .responsive .logo img{margin:0;} } #advanced_menu_toggle{position:absolute;border-radius:2px;height:46px;width:46px;line-height:46px;text-decoration:none;text-align:center;right:0;top:50%;margin-top:-23px;z-index:10000;border-style:solid;border-width:1px;font-size:30px;display:none;} @media only screen and (max-width: 989px){.responsive.html_mobile_menu_tablet .main_menu .avia-menu{display:none;} .responsive.html_mobile_menu_tablet .container #advanced_menu_toggle{display:block;} } @media only screen and (max-width: 767px){.main_menu .avia-menu{display:none;} .container #advanced_menu_toggle{display:none;} } } @media print{a,strong{color:black!important;} a{text-decoration:underline;} .container{width:100%;} .container{width:100%;margin:0 auto;} #header_main{border-bottom:0;} nav{display:none;} } @media all{::selection{background-color:#002663;color:#ffffff;} .header_color div,.header_color nav,.header_color span,.header_color a,.header_color img,.header_color strong,.header_color ul,.header_color li{border-color:#1a1346;} .header_color a,.header_color strong,.header_color strong a{color:#1a1346;} .header_color a:hover{color:#1a1346;} .header_color .avia-menu-fx,.header_color .avia-menu-fx .avia-arrow{background-color:#1a1346;color:#ffffff;border-color:#080124;} .header_color .avia-bullet{border-color:#1a1346;} .html_header_top .header_color .main_menu ul:first-child >li > ul{border-top-color:#1a1346;} .header_color .main_menu ul ul,.header_color .main_menu .menu ul li a{background-color:#fecf00;color:#1a1346;} .header_color .main_menu .menu ul li a:hover{background-color:#fecf00;} .header_color .main_menu ul:first-child > li > a{color:#1a1346;} #top .header_color .main_menu .menu ul li>a:hover{color:#1a1346;} .header_color .main_menu ul:first-child > li a:hover,.header_color .main_menu ul:first-child > li.current-menu-item > a,.header_color .main_menu ul:first-child > li.current_page_item > a{color:#1a1346;} #advanced_menu_toggle{background-color:#fecf00;color:#1a1346;border-color:#1a1346;} .avia_desktop #advanced_menu_toggle:hover{background-color:#1a1346;color:#ffffff;border-color:#1a1346;} .header_color .avia-arrow{background-color:#fecf00;} .header_color .avia-bullet{border-color:#1a1346;} #top .header_color a:hover .avia-bullet{border-color:#1a1346;} .container{width:100%;} .responsive .container{max-width:1260px;} #top #header .av-main-nav > li > a{font-size:14px;} } @media all{.WCAG-2-A{display:none!important;} @media (max-width: 767px){::-webkit-scrollbar{-webkit-appearance:none;} ::-webkit-scrollbar-thumb{background-color:rgba(0, 0, 0, .5);border-radius:10px;} ::-webkit-scrollbar-track{border-radius:10px;background-color:#ffffff;} } } @media all{*:focus{outline:1px dotted #808080!important;outline-offset:-2px!important;} .header_color .main_menu ul:first-child>li>a{color:#1a1446;font-family:'roboto-bold';font-size:16px!important;} .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a{padding-right:13px;} .header_color .main_menu ul:first-child>li>a:hover{background:rgba(255, 255, 255, 0.8)!important;} .menu-item-has-children:hover{background:rgba(255, 255, 255, 0.8);} .main_menu .avia-menu-fx{display:none;} .main_menu .current_page_item a .avia-menu-text{border-bottom:1px solid #1a1446;padding-bottom:6px;} .main_menu .sub-menu,.main_menu .sub-menu li a{background-color:rgba(255, 255, 255, 0.7)!important;border:0;font-size:14px!important;font-family:'roboto-bold'!important;} .main_menu .sub-menu li a:hover{background-color:#e8e8e8!important;} .main_menu li.dropdown_ul_available>a{padding-right:30px!important;} .main_menu li.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:12px;} .main_menu li.dropdown_ul_available>a:hover::after{} #header_main{border:none;background-color:#ffd000;} .logo img{width:250px!important;margin-top:10px;} @media screen and (max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container a:focus{outline-offset:-5px!important;} @media screen and (min-width:768px) and (max-width:1024px){.header_color .main_menu ul:first-child>li>a{font-size:12px!important;} } #top .main_menu .av-main-nav ul ul{border:0!important;padding-top:0px;position:static;display:block!important;border-bottom:1px solid #000!important;overflow:hidden;background-color:transparent!important;} #top .main_menu .av-main-nav ul ul li a{padding-left:35px;font-size:12px!important;padding-top:5px;padding-bottom:5px;background-color:rgba(255, 255, 255, 0.7)!important;} #top .main_menu .av-main-nav ul ul li a:hover{background-color:rgba(232, 232, 232, 0.7)!important;} .av-main-nav ul li:last-child>a{border:none!important;} #top .main_menu .av-main-nav ul ul{border-bottom:0px solid #000!important;} } .navbar{display: none!important;} .logo{padding-right:60px!important;} #menu-item-973:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}