We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"id_locale": "2025-69930-en", "job_description": "Responsible for leading the team in the implementation and maintenance of all digital analytics data collection for Liberty's domain properties and applications both customer and agents facing Collaborate with digital product owners, domain owners, and marketers to ensure proper tagging/integration of their marketing technology and data capture implementation, in line with measurement plan and business objectives Partner with IT/Technology on the continuous development process of enhancements made on our digital properties Be at the forefront of digital analytics implementation technology advancements, continuously learn and explore areas of opportunity Support the implementation and maintenance of digital analytics tools (Adobe Experience Cloud, specifically Adobe Analytics, Tag Management System - DTM/Adobe Launch, Decibel, Google Analytics) for upcoming and existing digital properties Work closely with digital business analysts to define implementation requirements, functional/tagging specification documents and maintain implementation design documentation and data dictionaries Lead team through development, customization and troubleshooting events and tags in complex environments with the use of JavaScript, XML, HTML and CSS As a leader, contribute to creation and evolution of standards and baseline practices as part of the digital analytics' high-performance engineering Proficiency in SQL, JavaScript, JSON, and API integrations for data ingestion and transformation Self-motivated and able to manage multiple projects and priorities simultaneously Experience with Data Layer standards, formatting, and governance Knowledge of Agile development and software lifecycle methodologies Excellent communication skills to effectively collaborate in regular meetings with team members and management Managing a robust product vision and roadmap, understanding user personas, stakeholder needs and satisfaction for Digital Data/Adobe Customer Journey Analytics (CJA) Understanding customer features and guide Digital product owners in thinking through the reporting that will be needed and then translate into necessary tagging implications across our digital platforms and interfaces Ensuring a consistent tagging approach that enables desired reporting Validating tagging and usability within both Adobe Analytics UI as well as raw clickstream data - during feature releases as well as any necessary regression testing Collaborate with cross-functional teams to define tagging requirements for digital properties, such as websites, mobile apps, and other digital platforms Ability to operate in agile engineering delivery and create accountability for the teams to deliver on business and technical priorities and outcomes Bachelor's degree in computer science, engineering or applied mathematics, or equivalent work experience Strong knowledge of JS, XML, HTML and CSS, or mobile app development Advanced knowledge and experience with tag management systems (DTM, Adobe Launch, Google Tag Manager, Tealium, Ensighten, etc.) Experience with digital analytics debugging tools, as well as data layer definition and maintenance Experience with traditional and modern data warehousing, data lake, analytics, and reporting technologies such as AWS/Cloud, Snowflake, Informatica, Data Vault 2.0, CI/CD, BI Tools. Knowledge of agile engineering practices, development methodologies (Scrum, Kanban) and tools (Jira, Slack, VersionOne). 8 to 10 years of relevant experience in digital analytics, data architecture, data engineering or data product ownership 5+ years' experience leading data analysts, engineers, and/or developers The ideal candidate will have a strong understanding and experience with implementation and usage of web analytics and tagging tools - primarily Adobe Analytics, Google Analytics, Tealium, Tags and others. Adept in connecting requirements to technology, uncovering new uses of technology and defining product evaluation criteria Impeccable attention to detail, while being comfortable with ambiguity Experience with testing analytics tags end to end Team leadership and people development experience that ensures high team satisfaction, development and effective utilization of offshore talent Desire to innovate within the digital analytics and data engineering space to drive efficiency in operations Ability to Support Onboarding and Training internal teams in data collection tools and processes", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503864766", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618505149331, "name": "Digital Analyst Advanced Analytics", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1750882140, "t_create": 1750780080, "ats_job_id": "70943", "display_job_id": "2025-70943", "type": "ATS", "id_locale": "2025-70943-en", "job_description": "Utilize a variety of web analytics tools and data sources to lead multivariate analysis and A/B testing focused on enhancing the digital sales funnel experience and economics in a variety of focus areas (e.g. customer segmentation, product bundling, cross-sell, multichannel, lead monetization, tech modernization, webchat etc.) Lead work streams both independently and cross-functionally, partnering with diverse stakeholders and Agile Product teams to make actionable recommendations for future enhancements Drive the development, prioritization, and execution of strategic digital and direct channel roadmaps using both qualitative and quantitative insights Analyze variances in key online performance metrics versus financial plan to diagnose drivers of gaps and build value-based business cases for new opportunities for implementation Collaborate across Direct Distribution, thinking critically and holistically to drive a cohesive strategy across the entire direct ecosystem (digital and call center platforms) Experience querying, curating, and manipulating large datasets from multiple platforms and sources to deliver insights to critical and complex business questions Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions Web analytics experience is a plus (e.g. Adobe Analytics, Google Analytics); a strong interest in Digital is necessary Bachelor's Degree plus a minimum 2 years, typically 3 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, SQL). Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505149331", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504781561, "name": "Sr Director, Technology \u2013 GRS Business Data Products", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1749732000, "t_create": 1748971980, "ats_job_id": "70527", "display_job_id": "2025-70527", "type": "ATS", "id_locale": "2025-70527-en", "job_description": "Description The GRS Tech Data & Analytics team is focused on delivering best in class data, analytics, and digital content Tech solutions to Global Risk Solutions. Data and Analytics is a strategic business and technology priority for Global Risk Solutions. GRS Business Data Products is searching for a highly productive, experienced Senior Director to define, drive and implement our Data Strategy across various strategic data platforms in multiple domains including Underwriting, Operations, Claims, and Distribution. This will include leading technical teams, driving delivery, setting department objectives and motivating teams to achieve those objectives. You will partner with customers and data engineering teams to help define and prioritize customer needs and develop valuable state-of-the-art cloud-based data solutions. Leads the strategic design and development of new systems across multiple environments and business groups. Incorporates best development practices and adheres to and advances the software development lifecycle. Partners with Directors and business clients to create effective development teams that support the business needs from idea to production. Leads support for a portfolio of applications. Drives and implements change and continuous improvement. Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends. Builds a high performing organization. About the role: Directs the strategic design of new systems across multiple environments and business groups. Implements business and/or I/S vision, critical success factors and operating plans ensures the implementation and use of best software development practices. Communicates department/enterprise vision, strategies, critical success factors and plans develops high level plans. Anticipates and manages technology evolution and relates it to business solutions. Sets high level direction based on knowledge of industry trends, overall technology standards, and alignment to the business. Hires and manages lower level managers coaches and counsels managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department. Defines department objectives and identifies and addresses group development needs to create high performance software development organization. Initiates and fosters business partnerships with current and potential clients, vendors, I/S executives, and senior business executives develops relationships that promote trust and increase efficiency and effectiveness balances individual client needs with business priorities assuring alignment with the business strategies and objectives. Oversees the development, implementation and execution of multiple projects ensuring scope and schedule are established for projects oversees operating plan and resource allocation for the department, including prioritization and staff deployment acts based on changed priorities. Jointly establishes financial targets with business partners and ensures that projects deliver to plan. Develops and maintains a network of industry contacts performs or directs research on industry trends, competitors, business and IT products analyzes trends and makes strategic and tactical recommendations. Ensures system, technical and product architectures are aligned with business objectives. Qualifications Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred Generally a minimum of 15 years related experience with 5 years in leadership role desirable In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities In-depth knowledge of business operations, objectives and strategies In-depth knowledge of project planning methodologies and tools and IT standards and guidelines Advanced knowledge of management concepts, practices and techniques Ability to promote a team environment consisting of several teams Highly developed negotiation, facilitation and consensus building skills Highly developed oral and written communication skills; strong presentation skills About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504781561", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504781560, "name": "Foundational Data Technology Sr. Director", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1749829740, "t_create": 1748971980, "ats_job_id": "70526", "display_job_id": "2025-70526", "type": "ATS", "id_locale": "2025-70526-en", "job_description": "Description The GRS Tech Data & Analytics team is focused on delivering best in class data, analytics, and digital content Tech solutions to Global Risk Solutions. Data and Analytics is a strategic business and technology priority for Global Risk Solutions. We are looking to evolve and transform our current data ecosystem and capabilities to the next level. We are searching for a passionate engineering leader to work as the Foundational Data Technology Senior Director. This leader will be a trusted advisor to the GRS leadership and work closely with the GRS Data Office and Business and Technology partners to deliver core data platform and capabilities to deliver efficient and innovative business data products and solutions. In this position, you will lead a team of Data Technology professionals to build and support a portfolio of data platforms, capabilities and services used by our global and local business units. Leads the strategic design and development of new systems across multiple environments and business groups. Incorporates best development practices and adheres to and advances the software development lifecycle. Partners with Directors and business clients to create effective development teams that support the business needs from idea to production. Leads support for a portfolio of applications. Drives and implements change and continuous improvement. Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends. Builds a high performing organization. About the role: Directs the strategic design of new systems across multiple environments and business groups. Implements business and/or I/S vision, critical success factors and operating plans ensures the implementation and use of best software development practices. Communicates department/enterprise vision, strategies, critical success factors and plans develops high level plans. Anticipates and manages technology evolution and relates it to business solutions. Sets high level direction based on knowledge of industry trends, overall technology standards, and alignment to the business. Hires and manages lower level managers coaches and counsels managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department. Defines department objectives and identifies and addresses group development needs to create high performance software development organization. Initiates and fosters business partnerships with current and potential clients, vendors, I/S executives, and senior business executives develops relationships that promote trust and increase efficiency and effectiveness balances individual client needs with business priorities assuring alignment with the business strategies and objectives. Oversees the development, implementation and execution of multiple projects ensuring scope and schedule are established for projects oversees operating plan and resource allocation for the department, including prioritization and staff deployment acts based on changed priorities. Jointly establishes financial targets with business partners and ensures that projects deliver to plan. Develops and maintains a network of industry contacts performs or directs research on industry trends, competitors, business and IT products analyzes trends and makes strategic and tactical recommendations. Ensures system, technical and product architectures are aligned with business objectives. Qualifications Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally a minimum of 15 years related experience with 5 years in leadership role desirable. Strong understanding of data lakehouse architecture and data warehouse concepts. Extensive experience with data pipeline technologies (e.g., Azure Data Factory, AWS Glue, Google Cloud Data Fusion, Apache Spark, Apache Kafka, or similar). Proficiency in data modeling and data governance practices. Experience with cloud platforms (e.g., Snowflake, Azure, AWS, Google Cloud) and hybrid cloud environments and their respective data lake services (e.g., S3, Azure Data Lake Storage, GCP Cloud Storage). Experience with data security and access control mechanisms. Ability to promote a team environment consisting of several teams. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills; strong presentation skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504781560", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504881718, "name": "Senior Claims Process Owner - Medical Litigation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1750712940, "t_create": 1749577560, "ats_job_id": "70661", "display_job_id": "2025-70661", "type": "ATS", "id_locale": "2025-70661-en", "job_description": "Knowledge/understanding of No Fault statutory coverage application, state nuances in dispute handling and experience in establishing litigation strategy for the larger No Fault states (NY, NJ, FL, MI) is required. Minimum 10 years No Fault claim handing experience, 3 years specific to litigation handling and 5 years in a Process type role is required. Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays a solid understanding of the function`s strategy (i.e. Claims) Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOB`s vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Expert understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end to end complex process or multiple process steps to drive to a best-in-class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations. Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process. Understands and communicates business risks effectively and develops mitigation plans to reduce risks. Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts. Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others. Independently and expertly develops process maps for their processes, leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504881718", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505229748, "name": "Portfolio Scrum Master", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751045880, "t_create": 1751043480, "ats_job_id": "71012", "display_job_id": "2025-71012", "type": "ATS", "id_locale": "2025-71012-en", "job_description": "Agile Coaching and Mentoring: Provide guidance and support to agile teams, helping them understand and implement agile principles and practices effectively. Foster a culture of continuous improvement. Transparency Tools Utilization: Leverage tools such as PowerBI, JIRA, and JIRA Plans to provide insights into team performance and progress. Ensure that teams maintain visibility and transparency in their processes. Opportunity Identification: Actively identify areas for improvement within teams, including process enhancements, team dynamics, and overall workflow efficiency. Champion innovative solutions to enhance productivity. Impediment and Blocker Removal: Proactively identify and remove impediments that hinder team progress. Work collaboratively with teams to resolve issues quickly and effectively. Issue Escalation: Monitor team dynamics and project progress, escalating issues to leadership when necessary to ensure timely resolution and alignment with strategic goals. Collaboration with POs and EMs: Partner closely with Product Owners and Engineering Managers to create a healthy and sustainable work environment. Facilitate open communication and collaboration among stakeholders. Program Increment (PI) Planning Facilitation: Successfully prepare and facilitate large scale Program Increment planning sessions throughout the year. These sessions will include many dependent teams delivering on a large-scale Pricing program roll out. Dependency Management: Proactively identify and manage dependencies as it relates to program delivery. Engage dependent teams to ensure proper lead time and visibility are provided. Bachelor's degree in a relevant field Minimum of 5 years related experience Proven experience as a Scrum Master or Agile Coach, preferably within a portfolio or multi-team environment. Strong understanding of agile methodologies, principles, and frameworks (Scrum, Kanban, etc.). Excellent facilitation, coaching, and mentoring skills. Proficiency in using agile project management tools (e.g., JIRA, PowerBI) for tracking and reporting. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization. Relevant certifications (e.g., Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or equivalent) are a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505229748", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618505107290, "name": "Manager, Engineering", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751309640, "t_create": 1750709820, "ats_job_id": "70924", "display_job_id": "2025-70924", "type": "ATS", "id_locale": "2025-70924-en", "job_description": "Are you a passionate and dynamic leader ready to make a meaningful impact in the world of Contact Center technology? In this pivotal role, you will guide multiple agile teams dedicated to building, maintaining, and continuously advancing our cutting-edge telephony and call center systems and vision. Your leadership will be crucial in ensuring the stability, security, and reliability of the technologies that power seamless interactions between our customers and representatives. Beyond driving technical excellence, you will inspire and develop your teams while fostering strong collaboration with fellow Servicing Tech Leaders, Product Owners, and Global Network Services squads. Together, you will elevate the caller and rep experience to new heights. Join us and lead transformative efforts that shape how we connect with and support our customers every day. This position reports directly to the Senior Director of Contact Center and Interaction Management. Ensures portfolio of applications are enhanced and maintained to meet compliance standards and business functional needs. Understands the business domain and product vision; in partnership with other team members (Solution Architects, Solutions Engineers, Product Owners) aligns work of the team toward the shared goals of the software product. In partnership with Product Owner and team, identifies key performance indicators to measure success of work product. Removes roadblocks and obstacles; manages interdependencies when needed. Supports agile delivery teams; develops relationships that support increasing efficiency and effectiveness. Hires talent and actively engages in recruiting processes. Coordinates and delivers performance reviews and drives professional development; provides relevant coaching and support. Contributes to financial plan for portfolio; manages resourcing and vendor costs to plan. Manage and negotiate vendor contracts for contact center related products and services. Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for aligned applications and portfolio. Application ownership including but not limited to application continuity and resiliency, problem and incident management, compliance activities. Working with architecture and the agile teams to ensures system, technical and product architectures are aligned with business objectives and is working toward North Star Architecture. Bachelor's degree in computer science or related discipline At least 5-7 years of IT related experience, including previous experience in communications platforms, contact centers, telephony, self-service capabilities Experience managing complex technology concepts across tech stacks Requires excellent communication, interpersonal, organizational and team building skills Demonstrated experience working with Agile development teams Demonstrated experience effectively motivating and leading engaged individuals and teams Working knowledge of IT concepts, strategies, and methodologies", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505107290", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618504572750, "name": "Director, Product Analysis", "location": "Chicago, Illinois, United States", "locations": ["Chicago, Illinois, United States", "Boston, Massachusetts, United States", "Los Angeles, California, United States", "Atlanta, Georgia, United States", "Dallas, Texas, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1749497280, "t_create": 1747608180, "ats_job_id": "70296", "display_job_id": "2025-70296", "type": "ATS", "id_locale": "2025-70296-en", "job_description": "Responsibilities include: managing underwriting initiatives across Major Accounts, conducting complex analysis to evaluate and shape the portfolio, monitoring key performance metrics, preparing and presenting reports and other deliverables. Directly and/or indirectly leads work streams for projects involving the Major Accounts Office of Underwriting. Provides thoughtful recommendations that influence decisions, initiatives, and underwriting strategy Completes complex data gathering and analysis on drivers of performance and execution of underwriting strategies Facilitates and develops recommendations for portfolio shaping based on analysis and discussion with partners Creates and supports processes and tools to enable proactive portfolio management Establishes key performance metrics to monitor portfolio quality, volatility, price adequacy, terms, and business strategies, as well as execution against portfolio objectives Monitors and reports out on performance, deviations from plan, and insights and trends to cross-functional peers. Bachelor's degree in Business, Economics, or other quantitative field Minimum 6 years, typically 8 years or more of relevant work experience Master's degree beneficial Proficient in Excel, PowerPoint, and data analysis software (eg: SAS, Access) Portfolio experience in Underwriting, Actuarial or Finance preferred Must have good planning, organizational, analytical, decision making and communication skills Experience managing projects preferred Knowledge of Casualty products, pricing plans, underwriting rules and systems, and databases Knowledge in Property, in addition to Casualty, is a plus! Front-line transactional experience, in addition to portfolio experience, is a plus! Understanding of Insurance and Actuarial concepts and financial metrics preferred Objective and results-oriented with ability to deliver change in a complex insurance environment preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504572750", "isPrivate": false, "latlongs": "41.8781136,-87.6297982"}, {"id": 618505227747, "name": "Tech Manager, Engineering", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751056020, "t_create": 1751034960, "ats_job_id": "71005", "display_job_id": "2025-71005", "type": "ATS", "id_locale": "2025-71005-en", "job_description": "Architectural alignment via GRS and program Architecture Review Board (ARB) to keep the teams delivering toward the Evergreen North-Star architecture. Technical & Product Delivery Lead your track to design, build, and launch the green-field Workers Compensation claims ecosystem--core and non-core capabilities--towards the North-Star architecture. Define, track, and communicate product & platform KPIs (e.g., claims cycle time, NPS, MTTR, cloud spend) with Product Owners to guarantee that every release delivers measurable customer and business value. Provide thought leadership in resilience, security, scalability, operational excellence, and cost optimization; continuously scout emerging technologies, run lean POCs, and shepherd viable solutions through ARB approval. Act as financial steward--forecast, track, and optimize both build and run costs (FinOps) to maximize ROI and minimize total cost of ownership over the platform's life-cycle. Initiate and foster collaborative relationships across business, operations, and technology leadership to drive the Evergreen roadmap from idea through production support. Bachelor's degree in Computer Science or equivalent experience. 5+ years of hands-on software development experience (preferably Java/Springboot), progressing through Senior/Principal Engineer to Solution Engineer or Architect. 2+ years formal people leadership or team-lead experience, including hiring, performance management, and mentoring. Proven success designing and delivering large-scale, cloud-native systems on AWS, leveraging modern DevSecOps, IaC, and CI/CD pipelines. Demonstrated ability to translate business strategy into actionable technical roadmaps, manage to KPIs and budgets, and articulate ROI for engineering investments. Excellent analytical, consultative, and communication skills with a track record of building consensus among diverse stakeholders. Guidewire, insurance, claims, or other highly regulated, data-intensive domain expertise. Hands-on experience with large transformation or legacy-replacement programs. FinOps, AWS Cloud Financial Management, or similar cost-optimization credentials. Scaled-Agile experience (SAFe, Nexus, etc.) and familiarity with Lean Portfolio Management. A life-long learner who stays on top of technology trends and encourages experimentation. A pragmatic, inclusive leader who builds psychological safety, values diverse perspectives, and empowers teams to take smart risks. A go-getter who owns outcomes, raises the bar for reliability, security, scalability, and cost efficiency--and inspires others to do the same. A collaborator who drives consensus across business, operations, and technology stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505227747", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504920175, "name": "Senior Software Engineer", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1751310120, "t_create": 1749757680, "ats_job_id": "70710", "display_job_id": "2025-70710", "type": "ATS", "id_locale": "2025-70710-en", "job_description": "Technical problem solver: Going far beyond simply developing error-free source code, test scripts, components and system architectures, you'll document and build deployment guides aimed at maintaining robust, relevant software. Customer-centric engineer: Putting clients' needs first, you'll translate customer requirements into technical applications and support the implementation of new software. Motivated mentor: Exercise your technical chops while coaching and collaborating with junior software engineers. Forward thinker: Merely fixing a problem isn't enough; using your proactive mindset and initiative, you'll also identify opportunities to enhance performance, quality and efficiency. A minimum of five years of software engineering experience A background in business operations and strategies, with a focus on business IT A history of translating client requirements into technical designs Agile engineering capabilities and a design-thinking mindset Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs Proficiency in software engineering languages and tools, including Java and RESTful services, spanning horizontal and vertical packages An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers A 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