We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514466390", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618514465541, "name": "Senior Actuarial Analyst/Actuary- US Cyber and Financial Lines", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States"], "hot": 0, "department": "Actuarial", "business_unit": "0116-GRS-Actuarial-US", "t_update": 1764962940, "t_create": 1764961800, "ats_job_id": "73506", "display_job_id": "2025-73506", "type": "ATS", "id_locale": "2025-73506-en", "job_description": "Supporting pricing of and become a trusted advisor to US Cyber and Financial Lines profit centers for North America Specialty. Develop a consistent set of monitoring tools to assess the profitability of the business with a goal to provide timely and actionable insights Bachelor's degree required; Master's degree preferred. Associateship or Fellowship in the Casualty Actuarial Society (ACAS/FCAS) or in Society of Actuaries (ASA/FSA) designation preferred or comparable education/designation with relevant experience. Minimum 5-7 years relevant experience required. Sound knowledge of actuarial techniques and standards, as well as other business operations including financial, underwriting, legal, statistics, claims, sales, etc. Advanced communication and interpersonal skills and ability to build relationships and interact effectively with others within and outside the organization. Ability to motivate and mentor peers and motivate and train subordinates. Advanced computing skills (MS Office Excel, SAS, etc.) with ability to build complex models.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514465541", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618514464845, "name": "Remote Licensed Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Lake Mary, Florida, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1764986340, "t_create": 1764954120, "ats_job_id": "73492", "display_job_id": "2025-73492", "type": "ATS", "id_locale": "2025-73492-en", "job_description": "Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impacts to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514464845", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618514464463, "name": "Vice President, Strategy & Partnerships - Liberty Mutual Investments", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Investments", "business_unit": "3022-Liberty Mutual Investments (LMI)-US", "t_update": 1764957180, "t_create": 1764950820, "ats_job_id": "73486", "display_job_id": "2025-73486", "type": "ATS", "id_locale": "2025-73486-en", "job_description": "Support the private credit team in the prospecting and evaluation of new investments in private credit funds, as well as in the monitoring of existing private credit fund investments within the portfolio Lead all aspects of due diligence and analysis of investments - modeling fund performance, and in evaluating overall performance by examining underlying portfolio investments Develop and present investment committee materials Evaluate, structure, and negotiate economic and legal terms Engage with external partners and investors Market Research: Provide timely market intelligence to the team on the evolution of the private credit landscape as well as deal-specific observations on market pricing, investment structures and deal terms by performing market mapping, identifying and meeting with external managers, and evaluating new opportunities. Fund Investing: Analyze potential fund investments and make recommendations on commitments to external managers to our investment committee. Negotiate limited partnership agreements and side letters. Partner Engagement: Engage with partners to monitor performance, track trends and investment themes, and source and analyze direct investments and strategic development opportunities. Relationship Management: Managing and maintaining a CRM system to track partnership interactions, pipeline investments and managers in the market. Asset Management: Drive quarterly reporting with an emphasis on analyzing and measuring credit and financial performance in the portfolio from multiple perspectives including asset class, product, industry. Project Management: Independently run projects and work with external partners and work internally with other LMI credit groups as well as our legal, asset allocation, risk, and accounting and operations teams to develop customized solutions for corporate counterparts. Team Collaboration: Work independently in a flat/lean team structure and promote a culture of collaboration, being willing to work cross-functionally to add value across the organization. Take an active role in the training, development, and coaching of the team's less seasoned investors. Technology and Analytics: Pursue the development of technology, data, and analytics needed to support the role. Bachelor's Degree from a leading institution (Finance, Economics, or Accounting preferred) 6+ years of related work experience (prior experience in private credit, fund investing, direct investing, investment banking, consulting, or M&A is preferred) Possess excellent quantitative and qualitative analytical skills, decision making ability, and communication skills, both verbal and written High comfort level working in Excel, PowerPoint and Word (Efront and CapitalIQ also preferred) Producer of detail-oriented, accurate and consistent work product Comfortable making investment recommendations to and fielding questions from an investment committee Desire to, and professionalism necessary to, interact with external constituencies including alternative asset managers and private credit partners Ability to prioritize and manage multiple tasks in a fast-paced environment Self-motivated with the ability to work independently as well as collaboratively across a team-oriented environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514464463", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618514451625, "name": "Sales Representative, Inbound Remote", "location": "Kansas City, Missouri, United States", "locations": ["Kansas City, Missouri, United States", "Iowa City, Iowa, United States", "Davenport, Iowa, United States", "Sioux City, Iowa, United States", "Appleton, Wisconsin, United States", "Kansas City, Missouri, United States", "Independence, Missouri, United States", "Kansas City, Missouri, United States", "Saint Louis, Missouri, United States", "Springfield, Missouri, United States", "Columbia, Missouri, United States", "Independence, Missouri, United States", "Milwaukee, Wisconsin, United States", "Madison, Wisconsin, United States", "Appleton, Wisconsin, United States", "Wichita, Kansas, United States", "Overland Park, Kansas, United States", "Des Moines, Iowa, United States", "Cedar Rapids, Iowa, United States", "Davenport, Iowa, United States", "Iowa City, Iowa, United States", "Sioux City, Iowa, United States", "Appleton, Wisconsin, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1764861720, "t_create": 1764861180, "ats_job_id": "73479", "display_job_id": "2025-73479", "type": "ATS", "id_locale": "2025-73479-en", "job_description": "Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates Licensed Class Begins: February 09, 2026 Unlicensed Class Begins: January 26, 2026 Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. 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Perform advanced coverage analysis on issues such as duty to defend vs. indemnify, occurrence vs. claims-made triggers, allocation, multiple policies/insurers, additional insureds, contractual liability, erosion of limits, pollution and professional services exclusions, intentional acts, and other complex endorsements. Draft and manage coverage opinions, reservation of rights letters, declination letters and coverage litigation strategy; coordinate coverage counsel where appropriate. Lead defense strategy for high-exposure suits: review pleadings and discovery, develop litigation plans, retain and manage outside defense counsel, oversee billing practices, and evaluate settlement vs. trial risk. Coordinate with reinsurance, underwriting and subrogation teams on coverage, recovery and allocation issues; manage reporting and ceded claims processes. Set and maintain appropriate reserves for complex and catastrophic exposures; explain reserve rationale to senior management and auditors. Mentor, train and advise claims staff and less experienced examiners on coverage interpretation and complex claim strategies; act as an internal resource and SME. Monitor case law, regulatory and legislative developments affecting CGL and casualty coverage; translate trends into actionable practice updates and training. Participate in cross-functional special projects (policy language review, claim handling playbooks, major loss response) and continuous improvement initiatives. 5-7+ years of progressively responsible experience handling Commercial General Liability and/or complex Commercial Auto casualty claims, including substantial experience with high-severity and multi-party litigation. Demonstrated expertise in coverage analysis and interpretation of CGL policies and common endorsements; experience drafting coverage opinions and reservation of rights letters. Strong litigation management experience: selecting and supervising defense counsel, discovery and trial exposure management, mediation/arbitration, and settlement negotiations. Proven ability to analyze, allocate and defend exposure across multiple policies and jurisdictions. Excellent written and verbal communication skills; capable of articulating complex coverage positions to legal counsel, underwriting, senior management and external parties. Strong decision-making and judgment under pressure with a track record of handling confidential, high-stakes matters. Proficient with claims management systems and standard MS Office tools (Excel, Word). Required to obtain/maintain all-lines Adjusters license.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514437603", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514437473, "name": "Sales Representative, Inbound Remote", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "San Antonio, Texas, United States", "McKinney, Texas, United States", "Dallas, Texas, United States", "Plano, Texas, United States", "Houston, Texas, United States", "Carrollton, Texas, United States", "Frisco, Texas, United States", "Richardson, Texas, United States", "Arlington, Texas, United States", "Austin, Texas, United States", "Amarillo, Texas, United States", "Fort Worth, Texas, United States", "McAllen, Texas, United States", "Brownsville, Texas, United States", "Bedford, Texas, United States", "Georgetown, Texas, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1764786540, "t_create": 1764786540, "ats_job_id": "73465", "display_job_id": "2025-73465", "type": "ATS", "id_locale": "2025-73465-en", "job_description": "Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates Licensed Class Begins: February 9, 2026 Unlicensed Class Begins: January 26, 2026 A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. Property and Casualty Insurance License. Training will be provided if you do not currently hold a license.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514437473", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618514437472, "name": "Director, Workforce Management", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Columbus, Ohio, United States", "Seattle, Washington, United States", "Plano, Texas, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1764961260, "t_create": 1764785580, "ats_job_id": "73464", "display_job_id": "2025-73464", "type": "ATS", "id_locale": "2025-73464-en", "job_description": "Lead and develop teams through three direct report managers that provide oversight for ~20 internal WFM staff. Partner with vendor leadership to align organizational culture, performance expectations, coaching, and change management. Establish clear roles, accountabilities, and SLAs across internal and vendor teams. Knowledge of business operations, policies, procedures, and priorities, to include a strong understanding of the function`s value chain and market conditions Intermediate to advanced knowledge of data sources, tools, software applications Ability to plan/organize/delegate work, communicate effectively, analyze, and solve problems, give constructive feedback and praise, create alignment and adapt Displays solid business acumen and integrated thinking Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to a minimum of 5 years of relevant experience to include leadership experience, business analysis work, strategic visioning and execution, and prior experience effectively providing mentoring/guidance to others Performance Monitoring, Reporting & Analytics Manage relationship with third party vendor, including quality standards, performance reviews, issue resolution and change control. Coordinate cross functional collaboration with stakeholders and vendor teams to implement mitigation strategies, skilling adjustments, and process changes. Build and maintain strong relationships with internal stakeholders across LOBs to secure alignment and approvals for scheduling and mitigation plans. Facilitate clear communication between Liberty WFM, business stakeholders, and vendor WFM teams.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514437472", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514436691, "name": "Principal Treaty Manager", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "New York, New York, United States", "West Hartford, Connecticut, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "0022-Corporate Finance-US", "t_update": 1764967680, "t_create": 1764779580, "ats_job_id": "73461", "display_job_id": "2025-73461", "type": "ATS", "id_locale": "2025-73461-en", "job_description": "Strategic Leadership: Develop and drive the treaty reinsurance strategy, ensuring alignment with the company's business goals and risk appetite. Constantly monitor industry trends and regulatory changes, proactively adapting treaty solutions as needed. Treaty Program Origination and Placement: Lead the analysis, design, and placement of treaty reinsurance programs (proportional and excess of loss), including renewal negotiations and new program launches. Oversee the entire placement process, from data collection and modeling to contract wording and execution. Portfolio Management: Manage and optimize the ceded treaty portfolios, performing regular reviews to ensure appropriate coverage, pricing, and diversification. Collaborate with actuarial and finance teams on portfolio analysis and performance monitoring. Stakeholder Engagement: Build and maintain strong relationships with reinsurers, brokers, and internal departments. Serve as the principal point of contact for treaty-related matters, facilitating clear communication and effective collaboration. Contract Negotiation and Administration: Lead negotiations of treaty terms and conditions, ensuring contracts are accurate, robust, and in line with market standards and regulatory requirements. Oversee all aspects of treaty documentation and administration. Risk Assessment and Analytics: Leverage quantitative analysis and risk modeling to assess treaty program efficacy, identify portfolio gaps, and optimize coverage. Provide expertise in catastrophe modeling, exposure analysis, and scenario planning. Regulatory and Compliance Oversight: Ensure all treaty arrangements comply with local and international regulations, internal governance policies, and industry best practices. Coordinate with legal and compliance teams to keep abreast of regulatory developments. Innovation and Continuous Improvement: Champion the integration of new tools, technologies, and analytics to enhance treaty management processes, improve efficiency, and deliver strategic value. Training and Mentorship: Support the onboarding and development of Treaty Managers and more junior staff, sharing knowledge of treaty operations, data management, and industry practices. Bachelor's degree in insurance, Finance, Mathematics, Economics, Business Administration, or a related field. Advanced degree or professional certifications (such as ACII, CPCU) are highly desirable. Extensive experience in treaty reinsurance management, with a proven track record of successful program design, negotiation, and administration. Strong analytical skills, including proficiency with risk modeling, catastrophe modeling, and portfolio analytics. Excellent negotiation, communication, and relationship management abilities, with a collaborative and solution-focused approach. Deep knowledge of insurance and reinsurance products, contract wordings, and regulatory frameworks. Highly organized and detail-oriented, able to manage multiple complex projects simultaneously. Proficiency in relevant software and analytical tools. 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