We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Work is driven primarily by phone calls, document administration, file documentation and claims activity management. Provides efficient customer service by promptly and courteously responding to all phone inquiries regarding Personal Insurance claims. Performs initial capture of water damage mitigation efforts from vendors and performs enhanced capture steps as needed. Handles status calls and aids on pending claims through effective collaboration with internal and external partners. May receive daily claim assignments and process claims administrative tasks. Supports a Claims Restoration Specialist by effectively managing an inventory of activities, phone call handling and document follow up. Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and may make limited recommendations on the mitigation process as needed. Processes caller transactions and responds to email communications accurately and within established Water Mitigation Unit standards. Manages and utilizes time effectively to ensure productivity and quality standards are met. Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to vendors. Effectively operates systems and applications including computer desktop and various Microsoft programs including Word, Outlook and Excel. Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required. Assists with departmental training and communication as needed. May assist with quality reviews and opening and/or closing duties. Supports and assists with office and or department projects and programs. Process non-complex claim payments of up to $5,000 and expense payments of up to $500 as directed by Management. High School degree or equivalent training or experience in a business related field, or a minimum of 2 years related work experience is required. Customer Service experience required. Ability to review record and organize written data from a variety of sources required. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is required. Proficiency with computers is mandatory. Knowledge of Microsoft Word, Excel, Outlook and keyboard shortcuts is desired. Must be able to type a minimum of 25 WPM. 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.html_header_searchicon_disabled #top .av_header_border_disabled.av_bottom_nav_disabled .main_menu .menu>li:last-child>a .avia-menu-fx{padding-right:13px;-moz-box-sizing:content-box;-webkit-box-sizing:content-box;box-sizing:content-box;} div .logo{float:left;position:absolute;left:0;z-index:1;} .logo,.logo a{overflow:hidden;position:relative;display:block;height:100%;} .logo img{padding:0;display:block;width:auto;height:auto;max-height:100%;image-rendering:auto;position:relative;z-index:2;height:100%;height:auto;-webkit-transition:opacity 0.4s ease-in-out;transition:opacity 0.4s ease-in-out;} .main_menu{clear:none;position:absolute;z-index:100;line-height:30px;height:100%;margin:0;right:0;} .av-main-nav-wrap{float:left;position:relative;z-index:3;} .av-main-nav-wrap ul{margin:0;padding:0;} .av-main-nav ul{display:none;margin-left:0;left:0;position:absolute;top:100%;width:208px;z-index:2;padding:0;box-shadow:0 8px 15px rgba(0, 0, 0, 0.1);margin-top:-1px;} .av-main-nav ul li{margin:0;padding:0;width:100%;} .av-main-nav ul li a{border-right-style:solid;border-right-width:1px;border-left-style:solid;border-left-width:1px;} .av-main-nav ul li:last-child > a{border-bottom-style:solid;border-bottom-width:1px;} .av-main-nav li{float:left;position:relative;z-index:20;} .av-main-nav li:hover{z-index:100;} .av-main-nav > li > ul{border-top-width:2px;border-top-style:solid;} .av-main-nav > li{line-height:30px;} .av-main-nav li a{max-width:none;} .av-main-nav > li > a{display:block;text-decoration:none;padding:0 13px;font-weight:normal;font-size:12px;font-weight:600;font-size:13px;-webkit-transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;} .av-main-nav > li > a{-webkit-transition:none;transition:none;-webkit-transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;transition:background-color 0.4s ease-in-out, color 0.4s ease-in-out, border-color 0.8s ease-in-out;} #top .av-main-nav ul a{width:100%;height:auto;float:left;text-align:left;line-height:23px;padding:8px 15px;font-size:12px;min-height:23px;max-width:none;text-decoration:none;font-family:inherit;} #top .av-main-nav ul ul{left:-207px;top:0px;margin:0;border-top-style:solid;border-top-width:1px;padding-top:0px;} .av-main-nav li:hover ul ul{display:none;} #top .av-main-nav li:hover > ul{display:block;} .avia-menu-fx{position:absolute;bottom:-1px;height:2px;z-index:10;width:100%;left:0;opacity:0;visibility:hidden;} .av-main-nav li:hover .avia-menu-fx,.current-menu-item > a > .avia-menu-fx{opacity:1;visibility:visible;} .avia-menu-fx .avia-arrow-wrap{height:10px;width:10px;position:absolute;top:-10px;left:50%;margin-left:-5px;overflow:hidden;display:none;visibility:hidden;} .current-menu-item>a>.avia-menu-fx>.avia-arrow-wrap,.current_page_item>a>.avia-menu-fx>.avia-arrow-wrap{display:block;} .avia-menu-fx .avia-arrow-wrap .avia-arrow{top:10px;} .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a{padding-right:0;} .main_menu .avia-bullet{display:none;} .avia-bullet{display:block;position:absolute;height:0;width:0;top:51%;margin-top:-3px;left:-3px;border-top:3px solid transparent!important;border-bottom:3px solid transparent!important;border-left:3px solid green;} .avia-arrow{height:10px;width:10px;position:absolute;top:-6px;left:50%;margin-left:-5px;-webkit-transform:rotate(45deg);transform:rotate(45deg);border-width:1px;border-style:solid;visibility:hidden;} .avia-menu-fx,#advanced_menu_toggle{-webkit-transition:all 0.3s ease-out;transition:all 0.3s ease-out;} .main_menu a{-webkit-transition:color 0.15s ease-out;transition:color 0.15s ease-out;-webkit-transition:background 0.15s ease-out;transition:background 0.15s ease-out;} @media only screen and (min-width: 768px) and (max-width: 989px){.responsive .main_menu ul:first-child > li > a{padding:0 10px;} .responsive .logo{float:left;} .responsive .logo img{margin:0;} .responsive .av_mobile_menu_tablet .main_menu .avia-menu{display:none;} } @media only screen and (max-width: 767px){.responsive #header_main .inner-container,.responsive .main_menu{position:static;} .responsive #top .logo{position:static;display:table;height:80px!important;float:none;padding:0;border:none;width:80%;} .responsive .logo a{display:table-cell;vertical-align:middle;} .responsive .logo img{height:auto!important;width:auto;max-width:100%;display:block;max-height:80px;} .responsive #header_main .container{height:auto!important;} .responsive .logo img{margin:0;} } #advanced_menu_toggle{position:absolute;border-radius:2px;height:46px;width:46px;line-height:46px;text-decoration:none;text-align:center;right:0;top:50%;margin-top:-23px;z-index:10000;border-style:solid;border-width:1px;font-size:30px;display:none;} @media only screen and (max-width: 989px){.responsive.html_mobile_menu_tablet .main_menu .avia-menu{display:none;} .responsive.html_mobile_menu_tablet .container #advanced_menu_toggle{display:block;} } @media only screen and (max-width: 767px){.main_menu .avia-menu{display:none;} .container #advanced_menu_toggle{display:none;} } } @media print{a,strong{color:black!important;} a{text-decoration:underline;} .container{width:100%;} .container{width:100%;margin:0 auto;} #header_main{border-bottom:0;} nav{display:none;} } @media all{::selection{background-color:#002663;color:#ffffff;} .header_color div,.header_color nav,.header_color span,.header_color a,.header_color img,.header_color strong,.header_color ul,.header_color li{border-color:#1a1346;} .header_color a,.header_color strong,.header_color strong a{color:#1a1346;} .header_color a:hover{color:#1a1346;} .header_color .avia-menu-fx,.header_color .avia-menu-fx .avia-arrow{background-color:#1a1346;color:#ffffff;border-color:#080124;} .header_color .avia-bullet{border-color:#1a1346;} .html_header_top .header_color .main_menu ul:first-child >li > ul{border-top-color:#1a1346;} .header_color .main_menu ul ul,.header_color .main_menu .menu ul li a{background-color:#fecf00;color:#1a1346;} .header_color .main_menu .menu ul li a:hover{background-color:#fecf00;} .header_color .main_menu ul:first-child > li > a{color:#1a1346;} #top .header_color .main_menu .menu ul li>a:hover{color:#1a1346;} .header_color .main_menu ul:first-child > li a:hover,.header_color .main_menu ul:first-child > li.current-menu-item > a,.header_color .main_menu ul:first-child > li.current_page_item > a{color:#1a1346;} #advanced_menu_toggle{background-color:#fecf00;color:#1a1346;border-color:#1a1346;} .avia_desktop #advanced_menu_toggle:hover{background-color:#1a1346;color:#ffffff;border-color:#1a1346;} .header_color .avia-arrow{background-color:#fecf00;} .header_color .avia-bullet{border-color:#1a1346;} #top .header_color a:hover .avia-bullet{border-color:#1a1346;} .container{width:100%;} .responsive .container{max-width:1260px;} #top #header .av-main-nav > li > a{font-size:14px;} } @media all{.WCAG-2-A{display:none!important;} @media (max-width: 767px){::-webkit-scrollbar{-webkit-appearance:none;} ::-webkit-scrollbar-thumb{background-color:rgba(0, 0, 0, .5);border-radius:10px;} ::-webkit-scrollbar-track{border-radius:10px;background-color:#ffffff;} } } @media all{*:focus{outline:1px dotted #808080!important;outline-offset:-2px!important;} .header_color .main_menu ul:first-child>li>a{color:#1a1446;font-family:'roboto-bold';font-size:16px!important;} .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a{padding-right:13px;} .header_color .main_menu ul:first-child>li>a:hover{background:rgba(255, 255, 255, 0.8)!important;} .menu-item-has-children:hover{background:rgba(255, 255, 255, 0.8);} .main_menu .avia-menu-fx{display:none;} .main_menu .current_page_item a .avia-menu-text{border-bottom:1px solid #1a1446;padding-bottom:6px;} .main_menu .sub-menu,.main_menu .sub-menu li a{background-color:rgba(255, 255, 255, 0.7)!important;border:0;font-size:14px!important;font-family:'roboto-bold'!important;} .main_menu .sub-menu li a:hover{background-color:#e8e8e8!important;} .main_menu li.dropdown_ul_available>a{padding-right:30px!important;} .main_menu li.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:12px;} .main_menu li.dropdown_ul_available>a:hover::after{} #header_main{border:none;background-color:#ffd000;} .logo img{width:250px!important;margin-top:10px;} @media screen and (max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container a:focus{outline-offset:-5px!important;} @media screen and (min-width:768px) and (max-width:1024px){.header_color .main_menu ul:first-child>li>a{font-size:12px!important;} } #top .main_menu .av-main-nav ul ul{border:0!important;padding-top:0px;position:static;display:block!important;border-bottom:1px solid #000!important;overflow:hidden;background-color:transparent!important;} #top .main_menu .av-main-nav ul ul li a{padding-left:35px;font-size:12px!important;padding-top:5px;padding-bottom:5px;background-color:rgba(255, 255, 255, 0.7)!important;} #top .main_menu .av-main-nav ul ul li a:hover{background-color:rgba(232, 232, 232, 0.7)!important;} .av-main-nav ul li:last-child>a{border:none!important;} #top .main_menu .av-main-nav ul ul{border-bottom:0px solid #000!important;} } .navbar{display: none!important;} .logo{padding-right:60px!important;} #menu-item-973:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}