We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"71393", "display_job_id": "2025-71393", "type": "ATS", "id_locale": "2025-71393-en", "job_description": "Description We deliver our customers peace of mind every day by helping them protect what they value most. Come join the U.S Retail Markets Experience and Strategy organization as a Product Owner (PO) II. We have two openings aligned to our Insurance Professional Service Experience portfolio and will help deliver on our mission to create reusable, efficient, and personalized service experiences that drive value in every interaction. Product Owner II - I manage Servicing via Salesforce and Agency Preferences within the Insurance Professional portfolio (Small Commercial). This Product Owner owns these journeys for employees and independent agents, contributing to efficiency, ease of use, and satisfaction. They partner closely with Research and Design and will drive innovation and strategic direction to transform how we deliver exceptional service - ensuring scalable, efficient, and customer-centric solutions. Focus includes: Servicing customers currently through Salesforce. Works closely with various stakeholders on new features, increase efficiency, and optimize call deflection. Build out a vision for the future, establish a multi-year roadmap, and gain buy-in from stakeholders through research, data, and voice of the customer. Agency Preferences: Newly funded and formed to reimagine and modernize how agents set and manage preferences, including both their agency and customers. Work with Distribution peers on a seamless experience with the Agent Portal and partner closely with tech on a common solution that could support Personal Lines. Product Owner II - I manage rate/renewal/cancellation, real-time guidance, and service framework experiences within the Insurance Professional portfolio (Personal Lines) This Product Owner owns these service-related journeys for independent agents, employees, and partners, directly contributing to Liberty Mutual's growth, profitability, and retention goals. They partner cross-functionally with various squads while also managing several business, analytics, and tech stakeholders to deliver a world class service experience. Focus includes: Rate/renewal/cancellation journey: Sets the vision and leads the experience for helping a customer during their rate & renewal conversations, leveraging key capabilities such as intelligent recommendations, contextual knowledge, and gamification. Real-time guidance: Sets the vision and leads the experience for integrating real-time intelligent guidance (e.g., leads, upsells, retention tactics, etc.); partners closely with enablement & data science partners to identify & scale new recommendations; partners with various teams to influence the ability to leverage the guidance in a thoughtful manner to maximize business outcomes. Service Framework: Manages our service framework technology, driving strategy and ensuring we design & scale key capabilities while preserving a consistent & cohesive experience; assesses authentication and authorization and supports audit controls; leads platform connections with external teams such as Telephony, Right Track, and Claims As a member of the Agile team, the Product Owner represents the voice of the customer and the organization through the delivery of business value. This person works closely with stakeholders (business and technology) and understands customers` problems and business objectives in detail to ensure the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work. In these roles you can expect to: Collaborates to create product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area. With the squad/team, collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity. Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories. Sets priorities and actively participates in squad/team quarterly planning. Collaborate with more senior Product Owners to set priorities for portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies. Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently. Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with?desired outcomes. Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio. Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity. Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis. Qualifications Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505683789", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505667507, "name": "Manager II, Business Analysis Property, Marine & Shared Services Claims", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "Plano, Texas, United States"], "hot": 0, "department": "Analytics", "business_unit": "3026-GRS-North America-US", "t_update": 1753392420, "t_create": 1753180080, "ats_job_id": "71387", "display_job_id": "2025-71387", "type": "ATS", "id_locale": "2025-71387-en", "job_description": "Manages more complex analyses conducted based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. Working with Claims Enablement Strategy Directors, Claims Field Leaders, and UW partners to identify critical business questions that would value from deep Claims analysis and prioritize work based on expected impact of analysis. Set standards of what \"great\" Claims/UW analytical work looks like to ensure maximum impact of insights delivered. Develop deep expertise of Claims data gained through understanding of the history of our business mix, operational and organizational strategy, and environmental factors impacting the Casualty lines. Communicate with senior leadership and audiences of varying size, level, and exposure to drive collective and organizationally aligned action. Effectively build content that translates analysis into insights for audiences with varying levels of technical experience. Craft presentations that clearly articulate findings, insights, and recommendations. Develop and maintain high performing talent of the team. Advanced knowledge of data sources, tools, software applications, and business drivers. Excellent analytical, decision-making, and problem-solving skills Strong financial and analytic acumen Creative thinker, intellectually curious, comfortable with data, willingness to operate in a dynamic and sometimes ambiguous environment Understanding of Claims processes and Operations preferred but not required Minimum of 7 years' experience in analytical or finance roles", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505667507", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505650968, "name": "Mgr, Catastrophe Management", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0022-Corporate Finance-US", "t_update": 1753194660, "t_create": 1753110120, "ats_job_id": "71339", "display_job_id": "2025-71339", "type": "ATS", "id_locale": "2025-71339-en", "job_description": "Working with a team of analysts that have expertise in natural hazards, engineering, catastrophe risk and insurance risk modeling, this team is charged with creating the Liberty view of catastrophe risk. In-depth analysis and interpretation of third-party catastrophe models including evaluation of new model releases. This role will be the model lead for either the US or international hazards, but will be expected to collaborate on projects across the full suite of global perils. Support climate-related impact assessment on catastrophe risk, including research, analytics, and regulatory reporting. Independently develops model adjustments for established perils and regions to align with Liberty's portfolio of risks, and guides team members on benefits and tradeoffs of model adjustment approaches. This includes post-event assessment of models and adjustments for emerging hazards. Coordinate with broader R&D team as needed to create custom tools for non-modeled and poorly modeled risks, as well as development of tools and novel techniques for evaluation of models and model results. This includes use of GIS as well as other analytical products. Identification of potential large loss scenarios to which Liberty may be exposed and involvement with assessment of emerging risks. 5 - 7 years catastrophe management experience within the insurance and/or cat modeling industries and experience mentoring junior analysts A graduate degree (i.e., master or PhD) is preferred, with demonstrated experience in advancing complex projects and working with interdisciplinary teams of scientists, engineers, and risk analysts. Graduate degrees may include but are not limited to relevant expertise in hydrology, wildfire, geosciences, meteorology, or a related field, and engineering especially civil, environmental, etc. Comparable additional catastrophe research experience may be substituted in lieu of a graduate degree. Demonstrated proficiency in verbal and written communication to a wide variety of audiences. Superb data mining skills, with experience in working with large data sets. SQL experience is a plus. Coding experience in Python or R preferred. Experience in geospatial analytics and working with GIS applications. 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Gather and document product requirements, clearly communicate requirements to stakeholders, and ensure accurate implementation. Act as the subject matter expert for the pricing program and assigned states, provide thoughtful recommendations that influence state decisions and help drive corporate strategy. Lead cross-functional workstreams and manage moderate to high complexity projects. Conduct complex analyses to drive and support business decisions; where necessary, conduct in depth research of competitor offerings and filings. Educate IT partners on business vision and plan, and both IT and business partners on the impact of changes. Independently manage project timelines, flag risks and develop contingency plans, escalate blockers as appropriate. Regularly update leadership and stakeholders on project progress, addressing concerns and managing communication channels. Lead job shadow discussions with less experienced analysts. Provides technical training and user support to business groups. Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years. Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, SQL, PowerBI, Snowflake). Must have strong planning, organizational, analytical, decision making and communication skills. 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Active involvement in underwriting process including review of contractor submission material, analysis and comparison of submission data, identification of top risks, coordination with underwriter, preparation of prospective account risk analysis report, and participation in underwriting meetings. Performance of consultative services to customers including presentations, and preparation of technical reports. Collection, assembly, and review of data to be analyzed for account and program risk evaluation including but not limited to subcontractor default history, enrollment statistics, and other relevant metrics. Coordination of site inspections of projects and meetings with customers including interface with brokers and other parties. Evaluate and provide detailed feedback on subcontractor prequalification processes, quality control tasks and programs, construction schedules, subcontractor bid spread analysis, and other subcontractor risk management controls. Communicate with SDI Underwriter on relevant account information and provide guidance or suggestions based on observation(s) of construction and risk management-related observations. Ability to read and understand complex construction schedules, identify critical path activities, and have a basic understanding of construction delay calculation methodologies. As requested by claims or underwriting, lead/participate in visits to contractors to assess internal control structure, job cost systems and reporting capabilities and how senior management oversees business activities. This process includes gathering contracts, schedules, original estimates, job cost reports, cost-to-complete schedules, and interviews of key personnel. The engagement conclusion typically results in a written report outlining key deficiencies with suggestions to improve the operations. Advises underwriting as to key findings. Review and provide assessment of unique subcontractor or project conditions when required to support underwriting or customer service requests. BA/BS Degree in engineering or related field with minimum of 7 years progressively more responsible surety claims or construction management experience A minimum of 3 years of construction management experience required and 5-7 years of proven surety claims management experience preferred Proven analytical ability to evaluate and judge claim files Demonstrated ability to reduce complex analyses and information into understandable prose and/or oral directives, for conveyance of situations to other persons in the organization for claims handling or training purposes Significant exposure to legal process required Demonstrated effective communication and interpersonal skills required in dealing with claimants, outside counsel, consultants and members of senior management Must be willing to travel and deal with periodic heavy workloads, in an expeditious and professional manner", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505601564", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505592891, "name": "Data Solutions Analyst", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1753369320, "t_create": 1752785640, "ats_job_id": "71318", "display_job_id": "2025-71318", "type": "ATS", "id_locale": "2025-71318-en", "job_description": "Provides, builds, and maintains prototype data solutions to meet the needs of the enterprise. Under technical direction, prototypes/develops data solutions of moderate complexity to meet the needs of the organization and business customers. Code proof of concepts utilizing a working knowledge of multiple coding languages, leveraging reusable code modules. May provide assistance to lower level team members. Participate in the design and development of data solutions that enable effective self service data consumption, and can describe their value to the customer. Has an understanding of Agile techniques. Can set expectations for deliverables of moderate complexity. Participate in the maintenance of proof of concepts and prototype data solutions, and participates in any assessment of their viability and scalability, with partnership from IT. Working with IT, assist in building robust systems focusing on long term and ongoing maintenance and support. Ensure data solutions include deliverables required to achieve high quality data. Has an understanding of Business Intelligence tools, including visualization and user experience techniques. Can set expectations for deliverables of moderate complexity. Apply a working knowledge of the principles of metadata, lineage, business definitions, compliance, and data security to project work. Have a basic ability to understand new technologies as needed to progress initiatives. Strong written and oral communication skills required Bachelor`s degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 2 to 4 years experience in coding for data management, data warehousing, or other data environments, including, but not limited to, working in NoSQL implementation, ETL, Java, scripting languages (Python, Perl, Shell), and the Hadoop stack", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505592891", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618505591030, "name": "Paralegal I", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Legal", "business_unit": "0014-Global Legal & Compliance-US", "t_update": 1752949140, "t_create": 1752782220, "ats_job_id": "71315", "display_job_id": "2025-71315", "type": "ATS", "id_locale": "2025-71315-en", "job_description": "Legal Research: Efficiently locate and retrieve relevant case law, statutes, and regulations using legal research tools and databases to support attorneys in building effective legal arguments. Technology Integration: Efficiently manage legal documents, deadlines, and electronically stored information during litigation using case management and e-discovery tools, while proactively leveraging new and existing technologies to optimize workflow, streamline processes, and generate data-driven insights for improved outcomes. Strategy Development and Analysis: Under moderate guidance, carefully evaluate the impact of legal matters by identifying potential risks and determining the best course of action to address them. Project Management: Independently handle discrete projects or tasks within legal matters, ensuring effective planning, organization, and resource availability to meet project objectives while monitoring progress. Legal Knowledge Application: Use strong analytical skills to break down legal information, identify patterns, extract relevant details, and apply legal principles to assist attorneys in informed decision-making. Prepares basic legal documents. Client Relationship Development: Effectively communicate with clients, actively listen to their concerns, demonstrating empathy, and proactively addressing their needs to maintain positive relationships. Effective Communication: Articulate thoughts clearly and concisely in both written and verbal formats, asking relevant questions and seeking clarification as needed to ensure accurate conveyance of information and successful project execution. Requires paralegal certificate or 2 years of non-clerical litigation experience under the direction of an attorney. Bachelor's degree preferred. Ability to perform basic legal research, writing and analysis. Excellent oral and written communication skills to communicate effectively with attorneys, clients, policyholders, and judges. Requires strong organizational skills with a high degree of attention to detail. Ability to exercise independent judgment and to effectively prioritize work. 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Communicates clearly - effectively communicate (written & oral) findings, insights, and recommendations to various stakeholders & works collaboratively to recommend solutions and investigates product performance. Bachelor's degree in mathematics, economics, statistics, or other quantitative field. Minimum 3 years relevant work experience, typically 4 years. Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). 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Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity. Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. Ability to independently scope high severity losses and/or large losses. Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors. Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location. Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager. Requires knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 5 years of directly related experience. Completion of advanced property training required. 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Designs proof-of-concept solutions utilizing an advanced understanding of financial insurance knowledge and multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Outstanding organizational skills and ability to manage multiple priorities while maintaining attention to detail and ensuring tasks are completed accurately and timely. Designs and develops data solutions that enables effective self-service data consumption and can describe their value to the customer. Assists stakeholders in defining metrics that are impactful to the business. Prioritize efforts based on customer value. Has a strong understanding of Agile techniques and demonstrated experience in fostering cross-functional collaboration between business and technology teams. Jira experience strongly preferred. Works with IT to help scale prototypes. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}