We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"2025-70679-en", "job_description": "Description GRS North America Programs is currently seeking a Senior Underwriter to join our team in our continuous commitment to providing customized program solutions for Program Administrators. The Program Senior Underwriter role puts you in the driver's seat to use your multi-line experience to actively oversee, market, and underwrite niche specialty program business. In this role, you will collaborate with the company's underwriting, actuarial, financial, claims, product, legal and marketing units and the Program Administrator. Applicants should be well-versed in applying marketing and sales principles and techniques that will help drive new business prospects to our program administrator while maintaining a profit. Highly effective written and verbal communication skills are desired, including negotiation, presentation, persuasion, and relationship management skills. In partnership with our program administrator, this position develops, grows, and maintains a profitable, diversified book of program business through effective underwriting decision making, mutually-beneficial program administrator relationships, and applying underwriting tools, systems, and expert resources under limited supervision. This role offers visibility; leveraging various internal resources and managing projects can help both our established and new programs innovate to remain competitive. Risk Selection: Guides program administrators to profitable growth of their assigned specialty program(s). Through referral handling, evaluates or assesses the business by qualifying accounts; identifying and assessing risks; evaluating the premium, policy terms and conditions; obtaining approvals where necessary; and successfully negotiating deals with the Program Administrator. Through underwriting audits, conducts file reviews and partners with program administrator(s) to develop action plans when necessary, develops or revises underwriting guidelines or program administrator authority as needed. Relationships: Builds strong relationships externally with our program administrators; demonstrates a high level of responsiveness and focus on supporting objectives for assigned program(s). Develops effective working relationships internally with Claims, Actuarial, Finance, Product, Risk Control, Marketing, and other departments to enable success for assigned program(s). Portfolio Management: Manages a sizable and complex book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share with assigned Program Administrators. Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals. Leadership: Formally guides, mentors, and coaches both program underwriters and internal underwriters and account analysts (as applicable) in technical and professional skills. Demonstrates expertise and provides regular updates to other underwriters. Continuous Improvement: Actively participates in continuous improvement by generating suggestions, participating in problem-solving activities, and using continuous improvement tools to support the team's work. Embraces a growth mindset. Stays current on trends impacting the insurance industry. Leads training to help build the underwriting acumen of program underwriters. Supports diversity, equity, and inclusion efforts. Qualifications Knowledge of insurance products/coverage, prior underwriting experience including pricing, risk selection, market segments, and marketplace; insurance finance and actuarial concepts a plus; loss control/risk engineering; marketing techniques, regulatory environment, and reinsurance. Ability to apply underwriting/appetite, tools, systems, leverage data to drive underwriting decisions and internal resources to achieve goals, solve complex problems, establish and build productive working relationships internally and externally, lead mentoring relationships (as needed), and negotiate. A bachelor's degree and seven to ten years of relevant experience preferred; CPCU or professional insurance designation(s) preferred. Prior specialty insurance underwriting or program experience is a plus. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504901383", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504879283, "name": "Senior Business Analyst, Claims Process & Insights", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Analytics", "business_unit": "3026-GRS-North America-US", "t_update": 1749674820, "t_create": 1749570240, "ats_job_id": "70659", "display_job_id": "2025-70659", "type": "ATS", "id_locale": "2025-70659-en", "job_description": "Provides advanced operational and consultative support to conduct more complex business operations analysis within GRS Process and Insights - US Casualty Claims. Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Identifies business processes to review. Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners. Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. Analyzes information to identify trends, patterns, gaps and insights. Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function). Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. Supports report development for reports/dashboards considered complex in nature. Develops presentations and shares findings as well as recommendations. Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. Assist with Knowledge Management Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills. Strong business operations knowledge to include understanding the function's value chain and market conditions. Solid ability to support change and impart value within an organization. Solid project management skills as part of implementing business process changes. Strong knowledge of available data sources, strengths and shortcomings. May also be relevant based on the particular needs of the position Advanced knowledge of Excel and solid knowledge of database software. Solid knowledge of business intelligence tools preferred. Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504879283", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504872335, "name": "Senior Field Large Loss Claim Resolution Specialist, Property", "location": "Atlanta, Georgia, United States", "locations": ["Atlanta, Georgia, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1749580500, "t_create": 1749551940, "ats_job_id": "70651", "display_job_id": "2025-70651", "type": "ATS", "id_locale": "2025-70651-en", "job_description": "Manages, investigates and resolves assigned high severity Property Loss claims under limited supervision. Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity. Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. Ability to independently scope high severity losses and/or large losses. Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors. Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location. Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager. Requires knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 5 years of directly related experience. Completion of advanced property training required. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504872335", "isPrivate": false, "latlongs": "33.748752,-84.38768449999999"}, {"id": 618504861795, "name": "Analyst Product Analysis", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States"], "hot": 0, "department": "Analytics", "business_unit": "3044-USRM-PL Property & Specialty Product-US", "t_update": 1749664560, "t_create": 1749500100, "ats_job_id": "70644", "display_job_id": "2025-70644", "type": "ATS", "id_locale": "2025-70644-en", "job_description": "Description Conducts moderate complexity product analysis under minimal supervision. As subject matter expert for assigned states, completes state reviews and similar work for basic states with minimal supervision or complex states with moderate supervision. Queries data to conduct ad hoc analysis of metrics. Serves as point person for moderate complexity country wide implementations. Serves as team member on medium-term or moderate complexity projects and may occasionally lead own work stream. Provides recommendations to training and processes to manager/mentor Provides analysis to help support business decisions. Provides thoughtful recommendations to state teams on pricing, strategy, etc. Conducts in depth research of competitor filings utilizing various sources. Research may be at the state, competitor or countrywide level. Based on strong understanding of how competitor actions impact marketplace, distribution channel and customers, proactively identifies and brings to attention to state teams and managers significant competitor filings. Contributes to the improvement and development of instructions and training materials. May begin creating and updating training materials. Actively shares job knowledge with less experienced analysts. Leads job shadow discussions with less experienced analysts. May be assigned to mentor a new hire, depending on experience. This is a remote position. Qualifications Bachelor's degree in business, economics, or other quantitative field. Minimum 2 years, typically 3 years or more of relevant experience. Completion on product development program. Proficient in Excel, PowerPoint, and data analysis software (e.g., SAS, Access). Must have good planning, organizational, analytical, decision making and communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Minimum 6 years relevant work experience, typically 8 years. Expert skills in Excel, PowerPoint, and statistical software packages (e.g., SAS, SQL, Snowflake, PowerBI). Must have exceptional planning, organizational, analytical, decision making, communication and project management skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504853623", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504819931, "name": "Lead Accountant", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0022-Corporate Finance-US", "t_update": 1749581820, "t_create": 1749160860, "ats_job_id": "70570", "display_job_id": "2025-70570", "type": "ATS", "id_locale": "2025-70570-en", "job_description": "Prepare complex financial reports utilizing a broad knowledge of accounting policies and procedures. Prepare and/or input general ledger entries by utilizing set procedures and various accounting systems. Research complex accounting treatment and policies by utilizing available technology and other resources. Research and resolve complex reconciling issues and discrepancies; take corrective measures to prevent. Provide customer service to internal and external groups. Review financial reports for accuracy and ensure timely preparation. Prepare analysis and be prepared to provide explanations for unusual and/or inconsistent trends. Suggest process improvement initiatives and provide solutions to enhance current processes. Bachelor's degree (Accounting or Finance) required. Minimum of 5 years of accounting or finance experience. Reinsurance experience is desirable. Must demonstrate attention to detail in a fast-paced work environment and the ability to adapt quickly to changing conditions to achieve results. Communicates well with own team and across organizational boundaries to create alignment and ensure the successful completion of shared goals. Comfortable leading meetings and able to communicate issues and trends to senior management and other groups at the appropriate level of detail. Possesses a solid understanding of accounting principles.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504819931", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504818160, "name": "Senior Technical Claims Specialist II, Commercial Excess and Specialized Claims", "location": "Suwanee, Georgia, United States", "locations": ["Suwanee, Georgia, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Bala Cynwyd, Pennsylvania, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1749497460, "t_create": 1749152220, "ats_job_id": "70564", "display_job_id": "2025-70564", "type": "ATS", "id_locale": "2025-70564-en", "job_description": "As the claims owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Review lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Leads and participates in special projects and performs other duties as assigned. Experience with Commercial Excess and Umbrella claims averaging $1-3 million or more. Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience. Experience with Commercial Excess and Umbrella claims averaging $1-3 million or more. Adjusters license is required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504818160", "isPrivate": false, "latlongs": "34.0514898,-84.0712997"}, {"id": 618504818111, "name": "Principal Data Solutions Analyst", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Columbus, Ohio, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Analytics", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1749646860, "t_create": 1749152040, "ats_job_id": "70562", "display_job_id": "2025-70562", "type": "ATS", "id_locale": "2025-70562-en", "job_description": "Under minimal direction: Prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. Designs proof-of-concept solutions utilizing a comprehensive understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. Working with IT, helps to scale prototypes, and assists in building robust data assets, focusing on long-term strategic solutions. Creates effective requirements and documentation for new IT data development and deployment. Ensures IT requirements include criteria required to achieve data of high quality. Effectively and proactively communicates with stakeholders. Prioritizes efforts based on customer value. Can set expectations for deliverables of high complexity. Displays a working understanding of complex multi-tier, multi-platform data environments; can make recommendations for optimal technical solutions and best end-user experience. Understands and applies principles of data governance, compliance, and security. Demonstrates a strong understanding of new technologies as needed to progress initiatives. Acts as a technical leader and mentor to junior associates. Expertise in Snowflake data platform & services - data modeling, data profiling and ETL. Proficient in handling large data sets across various formats, including VSV, JSON, Parquet. Strong written and oral communication skills required Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 5-7 years experience in coding for data management, data warehousing, or other data environments, including, but not limited to, working in NoSQL implementation, ETL, Java, scripting languages (Python, Perl, Shell), and the Hadoop stack 5-7 years experience as developer with top quadrant Business Intelligence tools", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504818111", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504813654, "name": "Director, Data Science", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Seattle, Washington, United States", "Plano, Texas, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Data Science", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1749497280, "t_create": 1749135240, "ats_job_id": "70557", "display_job_id": "2025-70557", "type": "ATS", "id_locale": "2025-70557-en", "job_description": "Data Office Claims & Service, Insights & Solutions Data Science Data Science The US Retail Markets Data Science team brings together a diverse range of talent to predict future risk and what our customers will need to recover. Our data engineers write code that turns trillions of bits of information into structured data--data that our hundred-plus Data Scientists analyze with cutting-edge modeling techniques to unlock insights. From there, our tools and deployment teams ensure this data can be practically applied to business problems across US Retail Markets. Join us and be a part of this dynamic group driving industry-leading data segmentation, fueling the team's success now and into the future. The USRM Data Science Demand and Decision Science team is hiring for Director II, Data Science roles. One role will concentrate on the Auto line of business, while the other will focus on Property & Specialty. In these pivotal roles, you will lead a team of talented data scientists responsible for building complex demand models for customer retention and conversion. You will also spearhead the development of expense-based pricing segmentation models and guide critical pricing program design decisions. Additionally, you will leverage causal inference techniques to enable more informed and high impact organizational decisions and conduct detailed cost benefit analyses to assess various strategic options. You will also lead the development and enhancement of demand-based calibration tools to support new rating program rollouts. This is an exciting opportunity for a results-oriented leader passionate about translating data and customer behavioral insights into strategic actions that drive business success. This role may have in-office requirements based on candidate location. Deep knowledge of predictive analytic techniques and statistical diagnostics of models. Expert knowledge of predictive toolset, to include highly technical tools. Proven ability to lead and drive projects and assignments to completion through others, to include prior experience effectively managing talent. Demonstrated ability to exchange ideas and convey complex information clearly and concisely, verbally, visually (presentations and exhibits), and in writing, consistent with the audiences and stakeholders with which s/he interacts. Ability to establish and build relationships within and outside the aligned functional area or SBU. Ability to give effective training and presentations to management and other groups. Presents to senior or functional department leaders or executives. Broad knowledge of business drivers and market context. Has a value driven perspective with regard to understanding of work context and impact. Competencies typically acquired through an advanced degree (in Statistics, Mathematics, Data Science or other relevant field of study) and 5 to 7 years of relevant experience or may be acquired through a Bachelor`s degree (scientific field of study) with 10 years of relevant experience. Responsible for management, technical oversight and development for a team of data science. Collaborates with business partners to develop tools and services such as modeling, dashboard development, and decision aids to drive strategic decision making. Presents findings, shares insights, and makes recommendations that impact profitability, growth and/or customer satisfaction. Responsible for highly technical, individualized and difficult to develop tools which are transformative in nature and have broad strategic impact to the aligned business unit. Provides strategic input on highly technically complex projects that drive change across function, SBU or Corporate Department. Directs work through others and may perform highly complex, technical and creative predictive analytics projects. 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Analyze and document business problems of moderate complexity. Develops test plans and tests and approves new system behaviors. We are looking for a System Support Analyst to support multiple key areas within our Personal Lines Insurance team. This role will involve assisting with transactional data and defect fixes in the Output Space, delivering policy data through APIs to enhance customer and agent experiences, and supporting vendor services in the Third-Party Domain Marketplace. You will also help modernize services, manage production issues, and collaborate with various teams to drive important initiatives across these spaces. This position offers a unique opportunity to work across diverse systems and projects. Under moderate supervision, evaluates business requirements; performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities. Develops and maintains comprehensive documentation of business requirements. Analyzes and documents business problems of moderate complexity and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions. Develops test plans and tests and approves new system behaviors to ensure alignment with business objectives and test plans. Coordinates upgrades and rollouts of moderate scope including specific duties related to training and monitoring performance. Contributes to the development of project plans; assigns and monitors tasks. Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs. Depicts moderately complex to complex ideas, issues and designs to varied audiences; contributes to education within SBU/department(s) on business vision and plan and within business units on the impact of change. Creates and implements business operation standards and procedures. Assists in the development of methods and tools to track and measure results. Consults on moderately complex business issues. Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Assists in problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies. Assists in the preparation of user documents and training materials. May provide technical training and user support to business groups. Assists in the development of communication plans and related activities. Assist in communications with customers both internal and external, e.g. vendors, business partners and Information Technology. Bachelor`s degree in business or technical discipline or equivalent experience. Minimum of 3 years related experience. General knowledge of business operations, objectives and strategies as well as business process and information flow. 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