We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Compiles and values inventory of damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (75% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly. Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed. Attends product seminars/shows to build personal property expertise. May be called upon for catastrophe duty. Strong written and oral communications skills required. Good interpersonal, analytical and negotiation skills required. Customer service experience preferred. Knowledge of coverages provided within various homeowner policies. Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred. Bachelor's degree or equivalent experience and 18-24 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502147764", "isPrivate": false, "latlongs": "47.6743428,-117.1124241"}, {"id": 618502196934, "name": "Insurance Defense Attorney", "location": "Seattle, Washington, United States", "locations": ["Seattle, Washington, United States", "Vancouver, Washington, United States", "Remote, Remote, United States", "Liberty Lake, Washington, United States", "Bellingham, Washington, United States", "Everett, Washington, United States"], "hot": 0, "department": "Legal", "business_unit": "0014-Global Legal & Compliance-US", "t_update": 1737168000, "t_create": 1737085740, "ats_job_id": "68260", "display_job_id": "2025-68260", "type": "ATS", "id_locale": "2025-68260-en", "job_description": "Experienced litigation attorney: You'll manage the entire legal process, from investigation and discovery though trial prep and court proceedings representing clients in depositions, site inspections, court hearings, trials, etc. and negotiating settlements as required. Strategic partner: Researching all applicable laws and findings, you will develop appropriate legal strategies for all stages of litigation and share them with claims representatives and insured clients. People person: You'll establish and maintain good relationships with claims representatives and insured clients, and occasionally conduct training sessions for Legal, Claims or other departments. Effective communicator: You'll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents including pleadings and motions. Collaborative mentor: You'll provide guidance and direction to junior attorneys, paralegals or law clerks, while also having opportunities to interact and collaborate with Home Office Legal. What you've got: Membership in the <New York State> Bar Appropriate special licenses to practice before boards or federal courts preferred A minimum of three years of successful experience conducting discovery, depositions, oral arguments, mediations, arbitrations, hearings and trials. Experience representing insurance companies Talent for cultivating strong working relationships with internal and external partners Aptitude for detailed, analytical thinking Process-oriented mindset, with proven ability to meet deadlines and stay organized Persuasive oral and written communication skills Knowledge of insurance law Familiarity with the latest developments in the practice of law, as well as pertinent knowledge in related fields Proficiency with technologies that reduce costs and facilitate the practice of law and remote work A JD degree", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502196934", "isPrivate": false, "latlongs": "47.6061389,-122.3328481"}, {"id": 618502028866, "name": "Claims Specialist, Inside Property Adjuster", "location": "Liberty Lake, Washington, United States", "locations": ["Liberty Lake, Washington, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1737132480, "t_create": 1736173200, "ats_job_id": "68011", "display_job_id": "2025-68011", "type": "ATS", "id_locale": "2025-68011-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth? As a member of the Inside Property Fast Path Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. This position is open due to internal mobility. This position will require a minimum of 2 days per month in office, qualified candidates will reside within 50 miles of the office. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. In this role, you will: Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims. Write appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim. May be called upon for catastrophe duty. Qualifications This role might be for you if you have: Proven ability to provide exceptional customer service experience. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree and/or equivalent work experience. Ability to obtain proper licensing as required. About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502028866", "isPrivate": false, "latlongs": "47.6743428,-117.1124241"}, {"id": 618502378693, "name": "Licensed Territory Representative", "location": "Liberty Lake, Washington, United States", "locations": ["Liberty Lake, Washington, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1738705440, "t_create": 1738167540, "ats_job_id": "68445", "display_job_id": "2025-68445", "type": "ATS", "id_locale": "2025-68445-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Personal Lines Inside Sales Representative - Licensed Sales Center (LSC) $58,000 - $65,000 a year Benefits: Company Match 401(k) Company Provided Pension Dental Insurance Health Insurance Paid Time Off Paid Training Job Description: Are you ready for an exhilarating career opportunity? Join our team and unleash your potential as a Personal Lines Inside Insurance Sales Representative! You will receive inbound calls from both existing and new customers searching for a personal lines insurance policy. Our focus is not only on sales but also on providing outstanding client service. As a Personal Lines Inside Sales Representative, you will gather information to provide informed tailored insurance proposals based on the caller's unique needs. The Personal Lines Inside Sales Representative position is ideal for applicants with insurance experience or service / sales professionals without experience looking to enter the insurance industry. Compensation: $58,000-$65,000 expected first year total compensation. $45,000 base salary + uncapped monthly sales incentive. Base salary differential for certified bilingual Spanish speakers. Comprehensive benefits from Day 1, including health and dental insurance, 401K, company paid pension, paid time off, and flexible work arrangements to help you keep balance in your personal and professional life. Schedule: Unlicensed training begins May 5th, 2024 & licensed training begins May 19th, 2024. We provide comprehensive training for new hires, offering paid training of either 6 weeks licensed or 8 weeks for those seeking to obtain a Personal Lines producer license. During training, the hours are Monday to Friday from 7:00am to 3:30pm (PST) or 9am-5:30pm (CST). Your initial shift post training will fall within operating hours and will be assigned based on performance and overall business needs. \u200bLicensed Sales Center operating hours: Monday-Friday 7:00am to 7:00pm. Saturday-Sunday 7:00am to 5:00pm. Qualifications 2+ years of customer service, sales, or insurance experience. Effective time management and organizational skills. Ability to think, talk, and type efficiently while engaging with customers. Must reside within 50 miles of Spokane / Liberty Lake, WA or Dallas / Plano, TX; position is hybrid and may require agents to work both in office and remotely. High school diploma, college preferred. Ability to obtain required resident and non-resident insurance licenses. Ability to work during Licensed Sales Center operating hours. About Us This position may have in-office requirements depending on candidate location. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a \"Great Place to Work\" by Great Place to Work\u00ae US for the past several years. We were also selected as one of the \"100 Best Places to Work in IT\" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Handles a high volume of program vendor and many non-program vendor EMS assignments with payment authority up to $50,000. Assists unit in the resolution of escalated EMS concerns. Provides policyholders, vendors, and field partners with quality customer service. Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos. Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors. Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments. Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers. Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents. Issues payments to vendors and/or policyholders up to $50,000. Assists with training of less experienced staff and handles special projects as assigned Strong written and oral communications skills required Good interpersonal, organizational, investigative and negotiation skills required Customer service experience required 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation Knowledge of water damage restoration required Capable of writing complex structural damage estimates or water damage mitigation estimates Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos Ability to perform tasks involving PL and Safeco brands Bachelors Degree plus an established record of strong property or water damage restoration experience preferred Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications AMRT certification is preferred Licensing as required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501502370", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618501999636, "name": "Auto Claims Adjuster, Auto Property Damage", "location": "Liberty Lake, Washington, United States", "locations": ["Liberty Lake, Washington, United States", "Coeur D Alene, Idaho, United States", "Post Falls, Idaho, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1738676520, "t_create": 1735847160, "ats_job_id": "67964", "display_job_id": "2025-67964", "type": "ATS", "id_locale": "2025-67964-en", "job_description": "Training is a critical component to your success and that success starts with reliable attendance. An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501999636", "isPrivate": false, "latlongs": "47.6743428,-117.1124241"}, {"id": 618502042129, "name": "Remote Inside Sales Representative", "location": "Seattle, Washington, United States", "locations": ["Seattle, Washington, United States", "Liberty Lake, Washington, United States", "Spokane, Washington, United States", "Tacoma, Washington, United States", "Vancouver, Washington, United States", "Bellevue, Washington, United States", "Portland, Oregon, United States", "Eugene, Oregon, United States", "Salem, Oregon, United States", "Gresham, Oregon, United States", "Hillsboro, Oregon, United States", "Lake Oswego, Oregon, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1737132660, "t_create": 1736252160, "ats_job_id": "68047", "display_job_id": "2025-68047", "type": "ATS", "id_locale": "2025-68047-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Pay Details: Starting base salary is $45K with opportunity for growth. Average earnings range from $55K-$75K through a combination of base salary and generous commission. Top Performing Agents in their second year and onward, can earn up to $85k+. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales Ability to communicate well to both prospects and customers Excellent analytical, decision-making and organizational skills Strong typing capabilities and PC proficiency Property and Casualty License required after hire. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502042129", "isPrivate": false, "latlongs": "47.6061389,-122.3328481"}, {"id": 618502338775, "name": "Senior Claims Resolution Specialist, Bodily Injury", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Liberty Lake, Washington, United States", "Chandler, Arizona, United States", "Portland, Oregon, United States", "Warrenville, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1738609140, "t_create": 1738007820, "ats_job_id": "68410", "display_job_id": "2025-68410", "type": "ATS", "id_locale": "2025-68410-en", "job_description": "Manages, investigates and resolves claims and assists in providing prompt and quality service to policyholders for moderate severity and/or complex claims. Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Strong written and oral communications skills required. Strong interpersonal, analytical, negotiation and investigative skills required. Customer service experience preferred. Strong competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience. 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Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}