Liberty Mutual Insurance jobs in New Castle, PA

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Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.", "title": "Competitive Compensation", "image": "https://static.vscdn.net/images/liberty-mutual/Checkbook_RGB_Yellow.png"}, {"icon": "fa-calendar-check", "description": "We understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.", "title": "Flexible Work Arrangements", "image": "https://static.vscdn.net/images/liberty-mutual/Confirmed_Date_RGB_Yellow.png"}, {"icon": "fa-piggy-bank", "description": "We help you prepare for the future through our 401(k) plan.  Our plan provides a 100% match for up to 5%\nper pay period and an additional 3% annual match for all employees employed on 12/31 each year.", "title": "Top-Notch Retirement Plan", "image": "https://static.vscdn.net/images/liberty-mutual/Deductible_Fund_RGB_Yellow.png"}, {"icon": "fa-chalkboard-teacher", "description": "From regular coaching and planning to paid training, licensing, and tuition reimbursement for approved courses, we\u2019re dedicated to your continued growth, because we know it leads to continued success", "title": "Career Development", "image": "https://static.vscdn.net/images/liberty-mutual/Recruiting_Temp_Staffing_RGB_Yellow.png"}, {"icon": "fas fa-stethoscope", "description": "You\u2019ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits\u2014including progressive parental benefits and support.", "title": "Health & Wellness", "image": "https://static.vscdn.net/images/liberty-mutual/Healthcare_Medical_RGB_Yellow.png"}, {"icon": "fa-users", "description": "Liberty Mutual fosters an inclusive workplace where employees and customers of all backgrounds feel valued, supported, and empowered to contribute their best.", "title": "Commitment to an inclusive environment", "image": "https://static.vscdn.net/images/liberty-mutual/Corporation_RGB_Yellow.png"}, {"icon": "fa-handshake", "description": "Your ability to prioritize the needs of our customers will always be embraced and appreciated.", "title": "Customer first mentality", "image": "https://static.vscdn.net/images/liberty-mutual/Agencies_Served_CMYK_Yellow.png"}, {"icon": "fa-lightbulb", "description": "Our teams are constantly experimenting with new ways to protect our customers.", "title": "Continuous improvement and innovation", "image": "https://static.vscdn.net/images/liberty-mutual/Idea_DidYouKnow_RGB_Yellow.png"}], "custom_head_scripts": 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style='vertical-align: bottom; margin: 0px; padding: 0px; display: inline-block; position: relative; overflow: hidden;'href='https://privacyportal.onetrust.com/hosted-webform/consent/50577d86-8d39-4310-9583-33e6d3da8e17/9b108b70-4ef6-4d93-b7ec-60e41f03b292'class='alignnone'><img loading='lazy' class='alignnone wp-image-13878'src='https://cdn-static.findly.com/wp-content/uploads/sites/2402/2022/12/14150225/CPRA_24top.png'alt='' width='23' height='14'><span class='image-overlay overlay-type-extern'><span class='image-overlay-inside'></span></span></a><a href='https://privacyportal.onetrust.com/hosted-webform/consent/50577d86-8d39-4310-9583-33e6d3da8e17/9b108b70-4ef6-4d93-b7ec-60e41f03b292'target='_blank' rel='noopener'>Your California Privacy Choices</a><br> \u00a9 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116<span class='sep'>| </span>an <span class='no-padding'><a 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All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day. Shift options are 11:30-8pm EST, 12:30-9pm EST, or 1:30-10 EST. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. 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This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. May be called upon for catastrophe duty. Working knowledge of claims handling procedures and operations. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong time management and organizational skills. Demonstrated understanding of building construction principles.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518914003", "isPrivate": false, "latlongs": "40.79894729999999,-81.378447"}, {"id": 618518806071, "name": "Senior Casualty Claims Specialist, Attorney Represented - Northeast", "posting_name": "Senior Casualty Claims Specialist, Attorney Represented - Northeast", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Marlton, New Jersey, United States", "Albany, New York, United States", "Clifton Park, New York, United States", "Westborough, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Erie, Pennsylvania, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1786496040, "t_create": 1785119040, "ats_job_id": "76979", "display_job_id": "2026-76979", "type": "ATS", "id_locale": "2026-76979-en", "job_description": "Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. 1+ years Personal Lines Third Party Auto Casualty Experience. 1+ years Attorney Represented Experience. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518806071", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518863563, "name": "Senior Underwriter, Public Entities", "posting_name": "Senior Underwriter, Public Entities", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "North Syracuse, New York, United States", "Buffalo, New York, United States", "Albany, New York, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1785796680, "t_create": 1785248760, "ats_job_id": "77000", "display_job_id": "2026-77000", "type": "ATS", "id_locale": "2026-77000-en", "job_description": "Risk Selection: Reviews, evaluates, and underwrites new and renewal business by assessing risk quality, determining premium and coverage terms, obtaining approvals as needed, and presenting proposals to agents and brokers. Negotiates terms and conditions to secure profitable business within authority and underwriting guidelines. Establishes, develops, and maintains successful relationships with Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Builds a strong market presence and maintains strong relationships with agents and brokers to support profitable growth, enhance market visibility, and strengthen long-term pipeline quality Manages a complex portfolio by analyzing performance, identifying growth and profitability opportunities, and executing targeted marketing and cross-marketing strategies to improve market share, diversification, and retention. Participates in continuous improvement initiatives by identifying opportunities to streamline workflows, improve underwriting efficiency, and enhance team performance. Provides technical and professional coaching to underwriters and account analysts, sharing expertise and contributing to the development of underwriting talent. Serves as a resource for complex underwriting questions and provides feedback to management on employee progress and development needs. Partners with leadership on influencing underwriting standards Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience and/or other related experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518863563", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618518973427, "name": "VP, Specialty Product Line", "posting_name": "VP, Specialty Product Line", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3008-USRM-SC Product-US", "t_update": 1786473120, "t_create": 1785942180, "ats_job_id": "77088", "display_job_id": "2026-77088", "type": "ATS", "id_locale": "2026-77088-en", "job_description": "Sets underwriting and product strategy for the Small Commercial Specialty segment(s), developing and executing short- and long-term business plans to meet premium, growth, retention, and underwriting profit targets. Owns full P&L accountability for the specialty portfolio(s); monitors performance, drives corrective action, and keeps senior management apprised of results, risks, and opportunities. Leads, develops, and manages a team of underwriting managers and/or underwriters \u2014 driving attraction, coaching, performance management, and succession planning, and cultivating a culture of underwriting excellence and teamwork across underwriting, product, marketing, and actuarial functions. Holds significant underwriting authority and serves as the point of escalation and referral for complex, high-impact, or novel underwriting decisions. Develops marketing, underwriting, and distribution strategies for the specialty product line(s), evaluating alternative distribution channels and cultivating strong relationships with agents, brokers, and other distribution partners. Monitors competitive dynamics, market trends, and legal/regulatory developments; recommends and drives changes to pricing, appetite, or product to protect and grow the portfolio. Oversees underwriting effectiveness across the segment, including compliance, underwriting process and quality assurance, underwriting standards, and knowledge management/training, in partnership with underwriting and business leadership. Maintains a significant external market presence on behalf of the company (e.g., industry engagements, speaking opportunities) and represents the organization with senior stakeholders, positioning it as a known, credible leader in the specialty market. Bachelor's degree in Business or related field required; MBA and/or professional insurance designation (e.g., CPCU) strongly preferred. Minimum of 10 years of progressive underwriting experience, including at least 4-5 years of underwriting management/leadership experience; Inland Marine and Farm & Ranch experience preferred. Demonstrated multi-line underwriting expertise in pricing and coverage, with proven ability to evaluate high-impact and novel underwriting risks. Track record of developing and executing multi-year strategies with actionable go-to-market plans, and of managing a portfolio to profitable growth. Experience building and leveraging distribution/agent relationships, with demonstrated commitment to customer and agent service. Strong financial and analytical acumen, with the ability to communicate complex analyses clearly to executive and external audiences. Willingness/ability to travel as needed to support field, distribution, and industry engagement (approx. up to 25-33%).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518973427", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518508288, "name": "Solutions Eng, Infrastructure", "posting_name": "Solutions Eng, Infrastructure", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1786559040, "t_create": 1784290620, "ats_job_id": "76871", "display_job_id": "2026-76871", "type": "ATS", "id_locale": "2026-76871-en", "job_description": "Description You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply. At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH. Provides senior-level engineering leadership and hands-on software development for the applications that automate, deploy, administer and monitor Liberty Mutual's global network fabric. This role sits at the intersection of infrastructure, networking and software engineering: while grounded in networking fundamentals, it is primarily a senior software and application development and data management role in support of infrastructure-as-code (IaC) efforts. The Solutions Engineer is a principal contributor to the Network Automation and Rapid Response System (NARRS) \u2014 the internally hosted platform leveraged by multiple internal networking teams to deploy and administer Dell SONiC, Cisco ACI, and Arista network components across the global network landscape. NARRS delivers administrative and deployment capabilities along with health and error metrics/observability. Working within Agile delivery teams, the role is responsible for designing, advancing, enhancing and supporting these applications \u2014 ensuring they are secure, reliable and observable because they support core network fabric environments. As a senior engineer, this individual sets the technical bar for code quality, security, and automation across the team. 1\\. Acts as a senior/lead solution engineer and technical lead for the design, development, enhancement and support of the internally hosted network deployment and administration applications, aligning implementation with technical architecture, customer business plans and long-term strategy. 2\\. Designs and builds full-stack applications and services using Python, Java, JavaScript, Node.js, React and Kubernetes, applying infrastructure-as-code practices to automate the deployment, administration and lifecycle management of network components. 3\\. Works within Agile methodologies as part of cross-functional delivery teams \u2014 participating in sprint planning, backlog refinement, reviews and retrospectives \u2014 and drives continuous improvement in team velocity and product/team performance. 4\\. Manages source control, branching, and CI/CD workflows in GitHub, championing automated build, test, deployment and management processes to increase delivery speed, consistency and reliability. 5\\. Performs security reviews and peer code reviews of planned code deployments, enforcing engineering standards, secure coding practices, and maintainability before changes are promoted to network fabric environments. 6\\. Incorporates AI fundamentals \u2014 including AI-assisted development tooling and applied machine learning / intelligent automation \u2014 to advance automation, anomaly detection, and operational efficiency within the applications. 7\\. Develops and enhances open network / open-source deployment and administration capabilities supporting Dell SONiC, Cisco ACI and Arista environments across the global network. 8\\. Builds and maintains observability into the applications (performance, health and error metrics, logging, telemetry, alerting) so networking teams have clear, actionable visibility into deployment status and fabric health. 9\\. Embeds strong network and application security fundamentals into the software development lifecycle, recognizing that these applications support core network fabric environments; manages troubleshooting and resolution of infrastructure/application compatibility issues and participates in incident management events with consultative recommendations on viable resolutions. 10\\. Fosters strong team collaboration and cross-functional team building across the multiple internal networking teams that leverage these applications; mentors staff to develop software and infrastructure engineering capabilities and shares engineering knowledge across the organization. Qualifications Advanced knowledge of Agile development methodologies as typically acquired through a Bachelor's or Master's degree in a technical or business discipline or equivalent experience; technical Master's degree preferred. Generally, a minimum of 10 years of related experience. Strong senior-level software engineering skills with demonstrated proficiency in Python, Java, JavaScript, Node.js, React and Kubernetes; solid understanding of infrastructure-as-code, CI/CD, containerization and data management. Hands-on experience with GitHub for source control, pull-request workflows, and automated build/test/deployment pipelines; proven track record performing security and peer code reviews of planned deployments. Working knowledge of AI fundamentals and their practical application to automation, developer productivity, and operational insight. Working knowledge of networking fundamentals and network fabric technologies, with hands-on exposure to open network / open-source platforms (e.g., Dell SONiC), Cisco ACI and Arista. Demonstrated experience building observability (metrics, logging, telemetry, alerting) and applying strong network / application security practices. In-depth knowledge of IT concepts, strategies and methodologies; knowledge of diverse and emerging technologies, cloud-based platforms and development tools; in-depth understanding of layered solutions and designs. Highly developed negotiation, consensus-building and influencing skills; facilitation and adaptability to respond to change quickly. Highly developed oral and written communication and presentation skills. Ability to effectively collaborate with all levels of the organization and across cross-functional teams. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518508288", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618518942199, "name": "Data Steward: Personal Lines Product, Pricing and Underwriting data domain", "posting_name": "Data Steward: Personal Lines Product, Pricing and Underwriting data domain", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Chicago, Illinois, United States", "Columbus, Ohio, United States", "Plano, Texas, United States"], "hot": 0, "department": "Product Management", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1786125120, "t_create": 1785792540, "ats_job_id": "77059", "display_job_id": "2026-77059", "type": "ATS", "id_locale": "2026-77059-en", "job_description": "This is your opportunity to take on a leadership role in a highly influential, visible, collaborative, and fast paced environment! The Data Office has been recognized as an essential service provider for our company and is pivotal in the success of our growth and profitability initiatives in the U.S personal and business lines organizations. The U.S Operations Data Office is looking for an energetic, self-motivated, technically proficient individual with a proven background in data analysis, modeling, and data management practices to fill the position of Data Steward (Director I Level) representing the Personal Lines Product, Pricing and Underwriting data domain. This role is primarily responsible for leading data transformation efforts to simplify and accelerate how we go to market, powered by a modern, future-ready unified insurance platform. The role will coordinate priorities and assess broad impacts across multiple stakeholder teams within the Data Office and the broader U.S. business organization as we continue to modernize our analytics and reporting environments. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Bachelor's or Master's degree in business or technical discipline or equivalent experience. Strategic mindset, naturally inquisitive and can operate under broad managerial guidance Excellent communicator and collaborator Familiarity with Agile practices 5+ years technical expertise with aptitude to understand Kafka streaming data ingestion, data vault (or other sophisticated data modeling concepts), high volume data warehousing 7+ years expertise in Insurance manipulating and querying data and comprehension of complex data models Strong aptitude working with the quote/policy data lifecycle and financial premium and loss data preferred Experience with transformation to Guidewire PolicyCenter or another similar cloud-based technology Strong written and oral communication skills required Familiarity with Agile practices Familiarity with process management a plus 7-10+ years coding experience in data management, data warehousing, or unstructured data environments 6+ years as a managing data steward or equivalent role preferred 1-3 years experience with Hadoop stack and NoSQL tools a plus Refine, implement, and maintain a comprehensive data roadmap for current and future initiatives to support the development of a unified insurance platform and value touchpoints that enable multiple areas of the business, ensuring alignment with overall U.S Operations strategy Translate this high-level plan into actionable epics in partnership with product owners as near-term plans are elaborated Provide technical and business-centric guidance for the modernization of Product, Pricing, and UW systems onto our new tech stack by influencing and collaborating with teams along the data value chain Classify and protect data according to established regulatory/compliance guidelines through process development and adherence Work with technical teams to define and govern data policy and methodologies Engage and coordinate with stakeholders to assess needs that promote efficient, durable and cost-effective solutions and advise Agile development squads to realize those solutions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618518942199", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618518675100, "name": "Remote Inside Sales Representative", "posting_name": "Remote Inside Sales Representative", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Columbus, Ohio, United States", "Augusta, Maine, United States", "St. Louis, Missouri, United States", "Provo, Utah, United States", "Huntsville, Alabama, United States", "Bismarck, North Dakota, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1784908500, "t_create": 1784908320, "ats_job_id": "76947", "display_job_id": "2026-76947", "type": "ATS", "id_locale": "2026-76947-en", "job_description": "Apply Today - Training Classes Begins Aug and September 2026! Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day. Shift options are 11:30-8pm EST, 12:30-9pm EST, or 1:30-10 EST. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. 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Define and track model health metrics - for ML: accuracy, precision/recall, AUC, calibration, feature and prediction drift. For GenAI: output quality, hallucination/grounding checks, relevance, latency, token/cost usage, and guardrail adherence. Detect and diagnose issues such as data drift, concept drift, performance decay, and data-quality breaks, then triage and escalate to the appropriate model owners. Establish thresholds and alerting that balance early detection with alert fatigue, and document expected behavior and remediation runbooks. Partner with data scientists and ML engineers to integrate monitoring into the model deployment lifecycle (CI/CD, MLOps/LLMOps). Support model governance and compliance by producing monitoring evidence, audit-ready reporting, and documentation aligned with enterprise model risk management standards. Analyze production outcomes against business KPIs to surface opportunities for model improvement or retraining. Communicate findings clearly to both technical and non-technical stakeholders through reporting and periodic model health reviews. Experience building dashboards and reports (e.g., Streamlit, Tableau, or similar). Experience with model monitoring / observability tooling Experience with A/B testing or experiment design to test impact of solutions Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). Must have good planning, analytical, decision-making and communication skills. 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