We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims. Commercial Claims and/or Rideshare experience preferred. Bodily Injury litigated experience required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618500692911", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618500703310, "name": "Senior Manager, Product Portfolio, Global Risk Solutions", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1728427200, "t_create": 1727964180, "ats_job_id": "66505", "display_job_id": "2024-66505", "type": "ATS", "id_locale": "2024-66505-en", "job_description": "Strategic Leadership: Act as a thought leader in product strategy, drive the vision/ roadmap for Policy Servicing, setting the vision for agile product ownership that aligns with the organization's broader goals and market dynamics. Stakeholder Partnership: Build strong relationships with key stakeholders across the company, acting as a trusted partner to executives, technology teams, and other business leaders to ensure alignment on priorities and outcomes. Product Mindset Champion: Advocate for and embed a product-centric culture within the organization, emphasizing value creation, customer focus, and iterative development. Manages delivery of scope, partners with the Leadership Team and Business Sponsors to align on key functional strategic outcomes, Portfolio and initiative performance and funding/ resource demand and allocation. Agile Transformation: Lead the organization's ongoing agile transformation, driving continuous improvement in product development processes and promoting agility at all levels of the company. Participates to provide feedback, support, coaching, in sprint-and release plans together with Product Managers and Technology counterparts. Innovation and Thought Leadership: Stay at the forefront of industry trends and emerging practices in product development, bringing new ideas and opportunities to the organization. Team Leadership & Development: Mentor and inspire a team of Product Managers and Product Owners, fostering a culture of collaboration, accountability, and high performance. Lead by example in adopting agile practices and a growth mindset. Help oversee their respective agile teams and stakeholders to align priorities, remove roadblocks and secure resources. Works closely with IT and other Business counterparts to ensure resource alignment in support of Portfolio vision and roadmaps. Business Knowledge: Deeply understand the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets. Outcome Ownership: Define and communicate clear, measurable outcomes (OKRs) for product teams and sets at ambitious digital portfolio strategy, ensuring they are aligned with strategic business objectives and customer needs. Customer Centric: Partner with Design Team to ensure customer-driven design is prioritized, considering user pain points from usability test results and market industry knowledge to deliver a well-positioned product. Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors' degree in relevant field (business, computer science, etc.) and a minimum of 10 years' experience in business, engineering, technology and/or consulting. Master's degree preferred. High level of proven business expertise needed to set clear priorities for product and understand business value impacts. Technical proficiency required to oversee quarterly & sprint planning and to have an informed, independent voice. Strong influencing skills to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business. Ability to influence a diverse group of stakeholders through strong leadership skills Ability to coach and inspire both direct reports and matrixed teams. 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Utilizes the Nursing Process (assessment, diagnosis, planning, intervention and evaluation) to facilitate medical management to attain maximum medical improvement and return-to-work (RTW) per state jurisdictional requirements. Appropriately utilizes internal and external resources and referrals i.e., Utilization Review, Peer Review, Field Claims Specialists, Regional Medical Director Consults, and Vocational Rehabilitation to achieve best possible case outcome. Follows general technical direction from nurse manager, senior medical and disability case manager and/or CCMU staff to resolve highly complex medical and/or RTW issues and/or successfully manage catastrophic injuries. Documents all RN activities accurately, concisely and on a timely basis. This includes documenting the medical and disability case management strategies for claim resolution, based on clinical expertise. Adheres to confidentiality policy. Appropriately applies clinical expertise to claims and delivers services in an efficient and effective manner. Accurately and appropriately documents billable time for work performed. Achieves annual chargeable time goal. Handles special projects as assigned. May conduct in-person visits on assigned cases with injured employees, medical professions and the employer to assess medical recovery, physical capabilities, RTW barriers, physical job requirements, modified duty opportunities. Ability to analyze and make sound nursing judgments and to accurately document activities. Strong communication skills in order to build relationships with injured employees, medical professionals, employers, field claims staff and others. Good negotiation skills to effectively establish target return to work dates and coordinate medical care. Knowledge of state, local and federal laws related to health care delivery preferred. Personal computer knowledge and proficiency in general computer applications such as Internet Explorer and Microsoft Office (including Word, Excel and Outlook). Degree from an accredited nursing school required (prefer Bachelor of Science in Nursing). Minimum of 3 to 5 years of clinical nursing experience; prefer previous orthopedic, emergency room, critical care, home care or rehab care experience. Previous medical case management experience a plus. Must also have current unrestricted registered nurse (R.N.) license in the state where the position is based and other assigned states as required by law. Must have additional professional certifications, such as CCM, COHN, CRRN, etc., where required by WC law.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618500712834", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618500839369, "name": "Senior Underwriting Officer, Major Accounts Casualty", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Philadelphia, Pennsylvania, United States", "San Francisco, California, United States", "Chicago, Illinois, United States", "New York, New York, United States", "Plano, Texas, United States", "Atlanta, Georgia, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1728999660, "t_create": 1728522300, "ats_job_id": "66605", "display_job_id": "2024-66605", "type": "ATS", "id_locale": "2024-66605-en", "job_description": "Provides expert technical underwriting assistance and formal referral approval for multiple lines of business (auto, general liability, workers` compensation) in Majors Risk Management/Healthcare. Interacts independently with field underwriters and directly with UW managers on all mandatory referral cases and voluntary consultation items. Ensures continuity and alignment between Primary and Excess Casualty placements. Supports Executive Underwriting Officer on transactions and serves as trusted advisor in the areas of exposure, coverage analysis, and key pricing/financial elements within their authority. Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed. Evaluates portfolio performance regularly in Majors Risk Management/Healthcare, working with Underwriting Leaders to identify drivers of performance, risks, and opportunities. Drives UW technical excellence across Majors Risk Management/Healthcare, working with Underwriting Leaders to identify and resolve issues. Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools), and elevates to Executive Underwriting Officer and Majors Chief Underwriting Officer. Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, credit risk, market knowledge, preferred. Advanced knowledge of and experience operating within several different industry segments ? experience with and knowledge of Construction programs key; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends. Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model. Other professional skills required include superior communication skills (written, verbal, presentation, listening); approachability; tact; coaching/development; analyzing and problem solving; relationship and service driven; clear solutions orientation and commitment to achieving segment operational and financial objectives; negotiation skills; and demonstrated ability to consistently and positively influence others both internally and externally (brokers/customers) as required. Bachelor`s degree, 10 or more years of relevant experience that includes underwriting, claims, reinsurance, coaching/developing others, working with brokers/agents and currency with market trends and developments.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618500839369", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618500848041, "name": "Inside Sales Representative", "location": "Liberty Lake, Washington, United States", "locations": ["Liberty Lake, Washington, United States", "Plano, Texas, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1729708920, "t_create": 1728595320, "ats_job_id": "66616", "display_job_id": "2024-66616", "type": "ATS", "id_locale": "2024-66616-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Are you ready for an exhilarating sales opportunity? Join our team and unleash your potential as a Inside Sales Representative! With warm leads from existing policyholders and marketing activities that drive inbound calls, you'll have abundant opportunities to exceed sales targets. Liberty Mutual is hiring for Personal Lines Inside Sales Representatives to work in Liberty Lake, WA or Plano, TX. This position requires agents to live 50 miles or less from Liberty Lake, WA or Plano, TX. We offer a flexible hybrid schedule that allows agents to work both in-person at the Liberty Lake, WA or Plano, TX office and remotely. Our focus is not only on sales but also on providing outstanding client service. As a Licensed Territory Representative, you'll utilize systems to track customer inquiries, gather valuable information, and identify their unique insurance needs. We value collaboration, energy, and productivity. Our team works together to boost morale and achieve remarkable sales results. Key performance indicators like sales metrics, productivity, and quality requirements drive our success. As you progress in your career, there are clear advancement opportunities to become a Licensed Territory Representative I, Licensed Territory Representative II, and a Senior Territory Representative accompanied by increases in base pay. Don't let this incredible opportunity slip away. Join our team and make your mark in the competitive world of insurance sales! Compensation: $58,000-$65,000 first year $45,000 base salary + uncapped monthly sales incentive. Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off, and flexible work arrangements to help you keep balance in your personal and professional life. Training Schedule: Unlicensed training begins January 13th & licensed training begins January 27th We provide comprehensive training for new hires, offering paid training of either 6 weeks licensed or 8 weeks for those seeking to obtain a personal lines producer license. During training, the hours are Monday to Friday from 7am to 3:30pm (PST) or 9am-5:30pm (CST). After your first month of on-the-job training is completed and you transition to your regular team/position, your schedule will generally start 10:15am - 7:00pm PST for those in WA or 7:00am-3:45 CST for those of you in TX, Monday - Friday. Schedule Details: \u200b\u200b\u200b Licensed Sales Center operating hours are as follows: Monday-Friday 7:00am to 7:00pm. Saturday 6:00am to 5:00pm. Sunday 8:00am to 5:00pm. Shifts are based on individual performance and overall business needs. Must be available to work for all hours of operations. Qualifications At least 1 year of experience in sales and customer service An engaging, outgoing personality and passion for helping customers Ability to communicate well to both prospects and customers Excellent analytical, decision-making, and organizational skills Strong typing capabilities and PC proficiency About Us This position may have in-office requirements depending on candidate location. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a \"Great Place to Work\" by Great Place to Work\u00ae US for the past several years. We were also selected as one of the \"100 Best Places to Work in IT\" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. Must have an advanced knowledge of coverage, liability, and complex claims handling procedures. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience. 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You're committed to achieving the ACAS designation in the Casualty Actuarial Society. You desire to work across a variety of actuarial functions and environments. You're a problem solver, with a keen sense of analytical reasoning and mathematical concepts. You demonstrate proven leadership skills, with experience in a student organization, academic project, or community service organization. You possess strong written and interpersonal communication skills. You are naturally curious and have passion for learning. You have a passing score on at least one Actuarial Exam.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618499539386", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618499805751, "name": "Program Management Lead - Technology", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1729276860, "t_create": 1723654920, "ats_job_id": "65695", "display_job_id": "2024-65695", "type": "ATS", "id_locale": "2024-65695-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Liberty Mutual US Retail Markets is looking for a Senior Scrum Master and Program Manager to join our Distribution Technology team. In this role, you will lead critical programs to deliver technology solutions that drive profitable growth across our distribution channels. The Senior Scrum Master acts as the delivery lead for the Distribution domain guiding the coordination, synchronization and alignment of a \"team of teams\" needed to deliver value across major programs. Additionally, the Senior Scrum Master advises domain leadership on overall program management and governance practices to ensure consistent and effective delivery across the team. If you are looking for an impactful role to help lead delivery for $90M of technology investment, this role could be for you! About the Job: Defines domain level program management governance and practices to ensure consistent and effective delivery of technology solutions Leads major programs within the Distribution domain and with partner domains to deliver solutions that drive profitable growth for US retail markets Partner with domain leadership team to identify risks, issues, and dependencies and work to identify mitigation strategies that mitigate impact to delivery Aggregate domain team objectives and key results to ensure visibility and transparency for the entire team Facilitate communication and collaboration among teams and stakeholders at domain level events to ensure alignment with organizational goals and priorities Use assessment models and indicators to gauge the health and effectiveness of the team of teams Drive the usage of data and metrics to measure and optimize the effectiveness of both program delivery and engineering excellence Guide continuous improvement efforts to enhance delivery and effectiveness Provide coaching and consulting to portfolio team leaders on good practices to accelerate maturity and remove organizational barriers to agility Qualifications Experience with large scale technology program management and proven track record of delivery excellence Strong communication, organizational, analytical, critical thinking, and team building skills Advanced presentation skills and ability to influence through effective communications Bachelor's degree in computer science or a related discipline and at least eight, typically ten or more years related experience as a project team member, or an equivalent combination of education and work experience Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives Understanding of agile methodology concepts and how to apply program management disciplines to an agile delivery model About Us This position may have in-office requirements depending on candidate location. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all 45,000 employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Direct claims and recovery efforts, both directly and through assignment to outside consultants, accountants, financial advisors, construction engineers and legal counsel. Claim duties may include some or all of the following: investigating defaults and making strategy recommendations, setting accurate reserves and recommending adjustments as warranted, implementing default strategies, and analyzing recovery prospects and implementing appropriate action. Draft and review legal documents (e.g., contracts, insurance policies, leases) involving surety claims; manage outside counsel in connection with litigation; represent the Company before regulatory and administrative bodies; provide advice regarding the implications of new laws substantially impacting the company's business; and anticipate legal issues and encourage practices to prevent problems from arising. Identify and escalate potential high exposure claims and provide recommendations. Stay abreast of state statutes and regulations regarding surety claims. Maintain current knowledge of legal issues and developments in the law. Maintain appropriate communication with key internal stakeholders, including underwriting and legal. Participate in operational, development, training projects, initiatives, and presentations as requested or assigned. Fulfill other duties as assigned. Bachelor's degree required. Juris Doctorate degree and active membership of bar in at least one state required. Minimum of 5 years as a practicing attorney with a diverse caseload required, with an emphasis in contract surety claims strongly preferred. Experience managing the most complex surety claims involving multiple bonds with losses in excess of $5 million with a preference of $10 million or more highly preferred. In-depth knowledge and experience working at a surety company or surety law firm representing surety companies specifically highly preferred. Knowledge of private, state, and federal laws that are applicable to surety claims and transactional matters. Strong written and verbal communication skills. Demonstrated ability to balance competing priorities and meet applicable deadlines. Willingness to travel on short notice. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}