We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Provides support to the Home Office Service of Process team, identifying the proper location/department for incoming service documents. Review and processing of all incoming mail to HO Legal and assigning to appropriate location. Complex Subpoena Mailbox assignments and tracking. Follows up on inquiries and acts as a liaison between paralegal team and departmental agencies, courts, and other legal entities. Provides Litigation & Coverage Support or CSU for Paralegals. Supports the Litigation and Coverage Group with various file openings and other processing functions. Works with Claims partners to process mail and various communications as requested by paralegal team. Uses company software applications and claims and underwriting related systems. Utilizes SharePoint and Excel for tracking case related data. Establishes, maintains, and when necessary, organizes files. Prints, sorts, and scans standard case related documents. Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, invoice processing and special projects, as assigned. Dependability, attention to detail, and ability to follow/interpret procedures Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc.) Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues. Knowledge of standard office equipment and word processing. Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience. 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Research policy, coverage and eligibility provisions Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability Maintains and tracks accurate data in various computer systems. Associates degree in a business-related field or equivalent training required. Minimum of 6 months related work experience required; customer service experience or help desk preferred. Ability to review, record and organize information from a variety of departments. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment. Ability to handle confidential and proprietary information. Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office. Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505326023", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505326021, "name": "Associate Gold Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1751312820, "t_create": 1751306820, "ats_job_id": "71041", "display_job_id": "2025-71041", "type": "ATS", "id_locale": "2025-71041-en", "job_description": "Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505326021", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505322286, "name": "Lead Accountant", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "New York, New York, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0620-GRS-Office of the CFO-US", "t_update": 1751457840, "t_create": 1751293260, "ats_job_id": "71028", "display_job_id": "2025-71028", "type": "ATS", "id_locale": "2025-71028-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505322286", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618505322284, "name": "Underwriter Commercial Lines \u2013 Farm", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3008-USRM-SC Product-US", "t_update": 1751390220, "t_create": 1751292300, "ats_job_id": "71026", "display_job_id": "2025-71026", "type": "ATS", "id_locale": "2025-71026-en", "job_description": "Strategic Account Manager: As part of your portfolio strategy, you'll ensure a profitable book of Farm and Ranch business, growing successful agent and broker relationships and pursuing renewals. Problem solver: You'll crunch the numbers and review the data to determine risk selection, premiums, policies, and conditions, as well as identify opportunities for improved growth, profit and diversification. Clear communicator: You'll maintain and nurture successful relationships with agents, while presenting proposals, negotiating deals, and obtaining approvals. Collaborative teammate: Contributing to overall team success, you'll mentor underwriters in both technical and professional skills, as well as share best practices and identify opportunities for continuous improvement. Conscientious professional: Understanding that the deal isn't done until the paperwork is complete, you'll document account reviews, state-compliant signoffs and referrals, letters of authority and follow underwriting guidelines. 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Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and reinsurers, as necessary. As required, maintains insurance adjuster licenses. Bachelors' and/or advanced degree; J.D. preferred. 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred. Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge. Functional knowledge of law and insurance regulations in various jurisdictions. Demonstrated advanced verbal and written communications skills. 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